Burchell Edwards Shirley reviews in Solihull

★★★★★ 5/5

Google

My experience renting with Burchell Edwards has been a breeze thanks to Penny and Olivia. Cannot thank you both enough for the constant support and guidance throughout the process. Would definitely recommend to my family and friends!

Leah · 15 December 2023

★★★★★ 1/5

Trustpilot

Contractors should avoid at all costs!

Contractors should avoid at all costs!! We fitted a cylinder in a property for this agent, and have received no payment, now three month overdue. They tried to pass us onto the landlord when we’ve worked direct with them. We’ve still heard nothing, despite numerous calls, emails, complaints. We will be forced to get a debt recovery involved. Would not recommend working for them!

Jo · 16 December 2025

★★★★★ 1/5

Google

Poor service, don't really need to say much, just go experience it for yourself. Similarly to what some have stated, they use unethical methods to lure you. My only question is why aren't they, along with some others regulated, after all it's a huge financial commitment. Furthermore, my only advice is stay well away, like if buying a property in this current climate isn't hard enough, one has to contend with their nonsense. Mr Miles is called Miles for a reason, stay well away.NegativeQuality

Malik · 10 November 2022

★★★★★ 5/5

Google

Thanks to Olivia and Penny, my experience renting at Burchell Edwards Shirley went very smoothly. Their service is professional and when I contacted them with questions, they always answered them quickly.

Polly · 13 February 2024

★★★★★ 1/5

Trustpilot

STAY AWAY!!!! SCAMMERS!!!!

Why I need to give them one rate star. They don't deserve even for 0.Scammers and unprofessionalls.September 1st I should have moved to a rented flat in Manchester. On the pics and you tube short movie sent by this agency( which are old to attract attention !!!) everything looks very nice.In the reality completely different. Place is not in a good condition to live in, not even in a basic. It's not health and safety. Flat had not been cleaned after previous tenant or even tenants(if someone really lived before). Inspection had not been done before my moving date. Mould is everywhere in the flat, walls are dirty (black),gas cooker is damaged, knobs pop out and using of it may cause fire and even explosion, there is no possibility to open windows, in case of a gas leaking or dense smoke there's no chance to make flow of air, in case of a fire the only one way to escape is through main door only, smell of this flat is disgusting, grouty mould in the bathroom. Old, dirty mattress with stains. Old shaking wardrobe that may collapse and cause injury. A devastated piece of furniture inside the room. Living there may cause serious health and safety problems.Flat should have been prepared before moving. But no one did anything.Letting agent/Landlord was not in the flat during moving in. Key collection in the branch. Flat looks like an abandoned place!!!!Straight away I gave termination to the landlord due to negligence.I asked for a full refund but they are not (letting agency/ landlord)willingness to do this.I recorded video and took some pictures (if someone would like to see, pls contact me)One week after my moving date agency sent cleaners (8th September)cleaners to that flat. Next day I came there to take a look at a result. Cleaners done - bathtube, toilet. In the kitchen - worktops, cupboards and top of the gas cooker.Knobs from the gas cooker poped out as previously.Walls not even touched. Mould still there. Rest as I mentioned above.I returned keys to the letting agency.Next week (Monday 12Sep) I received an email from letting agency that landlord agreed to release me from the contract but wants to keep my deposit which I think in these matter is absolutely not fair.I'm feeling scammed depressed,broken down and humiliated.If you will find good place in a very attractive price and want to arrange viewings then agency usually will never give you any response or send response that flat/house is not available anymore.If you call them and say you're interested and ready to pay then you attract attention.Agency and landlord earned money and have you deep in their ......!!!!Shame I can't puy in here pics and movie.I lost £1290. Luckily I could come back to my former place. Otherwise I would be homeless or had to move into that ruin place.STAY AWAY and RUN AWAY!!!!! Not worth your health. Do not waste your time.Branch in Chorlton, Manchester

Michał · 25 September 2022

★★★★★ 5/5

Trustpilot

Bamber Bridge Office

Bamber Bridge OfficeJust a note to say a huge thank you to Jayne and Lisa, this is the third house they have sold for us throughout the years - and each within 6 weeks. They have always taken care of everything from viewings through to sales and always go above and beyond to assist us as our family has grown.Huge thank you for everything.Lindsay and Steve

Lindsaylittlewoodhotmail.co.uk · 18 November 2023

★★★★★ 5/5

Google

Thank you, Chloe and Olivia, for your outstanding support and dedication in finding a great tenant. I truly appreciate your hard work and professionalism.

Jaswinder · 17 January 2026

★★★★★ 5/5

Google

Daniel was respectful with a very professional manner explaining all details that could be expected

Maureen · 10 October 2024

★★★★★ 1/5

Trustpilot

They rented me a house at 26 Jefferson…

They rented me a house at 26 Jefferson Walk ST16 1WF and I listened to construction noises for 1 year and they forced me to sign an additional contract for 1 year even though I told them before. They tried to rent me this house above market prices. When I left, they had no other choice so they rented it to others at a lower price. They are not honest and try to rip people off. Also, do not trust the zero deposit system, they work together and try to get money from you

Emre · 22 April 2025

★★★★★ 1/5

Google

Called 4 times to book a viewing for a house on sale, was assured that I'm going to receive a call back, they never called back. That's why most of their houses are for sale for several months...

Daniel · 9 August 2025

★★★★★ 5/5

Google

I recently sold a house through burchell edwards and Declan was really proactive at getting people in to view the property, we had multiple offers and got over the asking price

Jake · 10 November 2023

★★★★★ 2/5

Trustpilot

Had to call numerous times over two…

Had to call numerous times over two days before someone answered, waited a week for the viewing to be called two two hours before for confirmation I was attending, then one hour before they call again and cancel because someones car broke down. Absolute pants.

Lee · 21 March 2026

★★★★★ 5/5

Google

I indeed had the pleasure in the process of purchasing a property with Burchell estate agent in Shirley. I had been liaising with Aiden, for obtaining a mortgage and Declan for queries with regards to the chosen property. They responded to queries very efficiently and they were extremely proactive and helpful. They were very reassuring. In Shirley branch, they are a fantastic team. I highly recommend them for a stress free experience when purchasing a property. Thank you.

Refa · 10 November 2023

★★★★★ 5/5

Google

I just want to share my experience with this estate agent, and can i say they are absolutely a pleasure to deal with very straightforward and very helpful one of the best estate agents I've ever dealt with. Stress free and very prompt, they should be proud of themselves. Thank you for all the help. Ethan and millie

Ethan · 2 November 2024

★★★★★ 1/5

Trustpilot

Glad I wasn’t the seller

Tried to book a viewing of a property that had been on the market for almost a year. Had to call twice before I got a response. They couldn’t offer anything sooner than a week after my call. No wonder the house hadn’t sold.

CustomerDTA · 13 March 2026

★★★★★ 4/5

Google

Our house in Shirley went onto the market in March 2021 and sold very quickly. We interviewed three different estate agents and chose Burchell Edwards, which was a good decision. We found Mitchell very enthusiastic about our property and its location. He had a lot of experience of selling and pricing houses in our location and was able to provide a wide variety of written material with illustrative examples of comparable properties. He did not overprice our property and in fact it achieved a figure significantly above the asking price (this could of course be partly due to the timing of the sale prior to the stamp duty reduction at the end of June when the house buying market was very buoyant). The Shirley office arranged groups of viewings and notified us of the number of attended and the timings of viewings. Jake - a member of staff conducted all the viewings arriving in good time to speak with us before they took place and brief us after the viewings had taken place. Prior to the viewings photographs were taken of the property which was displayed on Rightmove. It even appeared as a featured property at some point during the process. There was a lot of interest and offers came in very quickly after viewings. The offers were vetted by the office staff and Mitchell briefed us on the offers so that we could reach a decision as to which offer we should accept. Having sold the house we were able to put in an offer on a property in a more rural location, it was a much older house than in Shirley and Mitchell helped us find a surveyor who specialised in older properties through Burchell Edward’s link with Connells. The detailed survey meant we were able to identify what work needed to be carried out, which was very valuable. This example illustrates that Mitchell remained helpful throughout the whole process until completion. We moved in September 2021.

Roger · 10 November 2021

★★★★★ 5/5

Trustpilot

A big thankyou to Zahid, ,Mo and Adeel.

A big thankyou to Zahid, Mo and Adeel from bridgfords estate agents , hacienda ,manchester. Did a great job of presenting my house and all 3 were so helpful. Ended up getting four offers

T_ruth · 13 May 2026

★★★★★ 5/5

Google

We were provided with an excellent service thanks to Olivia would definitely recommend this company. Very professional

Sharon · 13 May 2024

★★★★★ 5/5

Google

Ryan and Louisa were extremely helpful they walked with me from shoulder to shoulder in this process . They are an asset for the firm.

Pradeep · 3 May 2025

★★★★★ 5/5

Google

Olivia from sherly branch did good job. She is star worker. Thanks a lot.

ALOK · 17 January 2026

★★★★★ 1/5

Trustpilot

Very disappointed

Very disappointed. Cancel 3 appointment just 5 minutes before

Robel · 2 October 2026

★★★★★ 5/5

Google

I would like to thank Burchell Edwards Shirley's Staff Specially Olivia and Chloe they both been extremely helpful and really been so nice in entire process ,hats off to these lovely people

MUHAMMAD · 4 July 2025

★★★★★ 5/5

Google

Thank you Louise, Ryan and Olivia. Great service

John · 11 August 2024

★★★★★ 1/5

Trustpilot

If only there was 0 rating I could give

If only there was 0 rating I could give. Worst experience with a letting agent ever, they have been withholding my daughters deposit for nearly 4 weeks now claiming work is being completed on the flat after her and her flat mate vacated on the 15th November 2024. When we went to finalise the cleaning on the weekend of the 15th Nov, there were clearly painters in decorating where the leak in the living room was (leaking for most of the tenancy) and a few spots in the bedrooms, I have pictures ofthe whole flat on vacating as proof. However, despite holding her deposit to this date the flat has already been readvertised on the 24th November ready to move into 9 days after she moved out because it is fit for tenancy, as we had left it! ! It is now the 11th Dec and we are still being fobbed off with excuses as to why they are not returning her deposit! Cleaning carpets apparently now!! We left the flat cleaner than when she first moved in and I have already cleaned the carpets. I have sent a complaint to their head office / parent comany, Countryside Residential Ltd and will be following it up by reporting them to their ombudsman! If anyone needs to know who the ombudsman is, it is 'The Property Ombudsman'. I sincerely wish I had read their terrible reviews before she rented the flat. Avoid Bridgefords at all cost!

Sylvie · 11 December 2024