Trusted Agent profile · Solihull
★★★★★
476 reviews across 2 platforms
183 Stratford Road, Shirley, Solihull, B90 3AU, B90 3AU
Burchell Edwards's office in Solihull, at 183 Stratford Road, is rated 2.9 out of 5 across 476 reviews on two platforms, including 206 Google reviews rated 4.1.
Every review we hold for the Solihull office, from every platform, shown as written. First names only.
5/5
GoogleHad a wonderful experience! Received excellent service from Olivia and Chloe. Definitely recommend them!
Thank you so much for your kind words! We are so glad that you had a wonderful experience with Olivia and Chloe. We strive to provide excellent service, and we appreciate your recommendation. Kind regards, Lucy Mawer, Customer Feedback and Support Team
5/5
GooglePenny was extremely helpful and offered us a great service
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotChris Parkin was my mortgage broker
Chris Parkin was my mortgage broker, really helpful I had been told from another company that I would not be able to get a mortgage, Chris went above and beyond to make it happen. We had issues with the lender taking unnecessary time on some issues Chris chased them everyday and I am now in my lovely new home. I will definitely recommend Chris in the future.
1/5
TrustpilotAwful customer service
Awful customer service, do not respond to emails, make you feel like an idiot on the phone for asking questions after not getting responses. absolutely gutted that I have to deal with this company.
1/5
Trustpilotmade me complete 5 recaptchas to…
made me complete 5 recaptchas to unsubscribe from their spammy emails. this is a tactic to waste people's time so they give up and stay signed up to emails. why would I need to prove my identity to unsubscribe from emails? even a hacker would have better things to do
1/5
TrustpilotLack of communication, unethical and unprofessional Practices
I had a very disappointing experience with [Agency Name]. I initially booked a viewing for a flat that was on sale, only to find out the appointment was cancelled because the flat was sold, and they forgot to inform me.Giving them another chance, I booked a viewing for another property. However, they insisted that I use their mortgage advisor even though I already had one and an Agreement in Principle. When I refused to change my mortgage advisor, they immediately cancelled my viewing appointment. This kind of behaviour is unprofessional and unethical. I would not recommend this agency to anyone.
5/5
GoogleI highly recommend Burchell Edwards in Shirley branch. The staff are always friendly, professional, informative and amicable, they always respond to my emails, messages and calls, Louise and Daniel are very helpful, making my experience exceptional. Thank you
Thank you for your brilliant 5* review and thank you for your recommendation Shafia. Best wishes, Lucy, Customer Relations.
5/5
GoogleThe team at Burchell Edwards Shirley were superb in helping me to complete on my house. My special thanks to Danielle who quickly secured the mortgage for me and Mitchell the branch manager who went above and beyond with finding the right property.
1/5
TrustpilotI was looking for a one bed flat and…
I was looking for a one bed flat and somehow I was transferred to Dan Mooney, He took two days to get the information about tenants and then email addresses and after he said the property has been rented out. Whenever you try to call him, he doesn’t pick up and anyone who picks up, they don’t want to transfer the call to him, I am from London and now I know why Manchester has a bad reputation, and no work ethics. Avoid this estate agent, and Dan Mooney,
1/5
TrustpilotAtrocious Customer Service
Atrocious Customer Service. Have been chasing their Burnley branch for 6 weeks now and have emailed individuals there, as well as their general contact address and no one gives a damn.
5/5
TrustpilotRebecca Farnell was very excellent
Rebecca Farnell was very excellent, from the day of the viewing till the day it was concluded. she was friendly, kind, and her customer services skill was fantastic as well. i reckon you give her a raise. well done.
1/5
TrustpilotIllegal practices
Illegal practices! Referred to the Property Ombudsman because contract was completed by manager, Tammi, and not ourselves, meaning we incurred hundreds of pounds of additional costs. Additional problems included; no marketing of the property, little, if any, communication. Should have gone to any of the other local estate agents.
5/5
GoogleI have been in contact with Olivia and Chloe and they were really supportive throughout the process.
Thank you for your kind words! Our team at [Business Name] is dedicated to providing exceptional support to our customers. We are thrilled to hear that Olivia and Chloe were able to assist you. We look forward to continuing to provide top-notch service to you in the future! Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleRecently purchased a property with them and used there mortgage advisor Aidan who was absolutely brilliant. Easy to contact via email and help us out. Was the first estate agents we used that actually felt like they wanted to help us find a home, we had been searching for over a year. Brilliant team!
Many thanks for your outstanding 5* review and your kind words. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotIllegal
They will call you in and tell you to speak to their mortgage advisor who then tells you that he can get you the property if you sign up with them for £660+ non refundable, he will use their own solicitors too. My wife and I asked what about the other bidders and he said, the vendor won’t see those bids don’t worry. This is completely illegal and we walked away, he then said you are willing to walk away from this deal and get outbid. I said yes I would rather lose out on 20k than give you one penny. It’s kickbacks galore in that place and we know full well we will now not get that property. I would love to speak to the person selling the house but they have moved abroad and left these clowns in charge.
5/5
GoogleThe staffs in this branch are so lovely and amazing. They have been helping me with purchasing a house and have been brilliant! Special big thankyou to Gary and Louise for all your help xx
Thank you for taking the time to leave us this amazing 5* review Hena. Kind regards Lucy, Customer Relations.
5/5
GoogleGreat service, kept me updated throughout, went above and beyond to come out to the property when I needed them too. Would definitely use again
We are thrilled to hear you had a great experience with our service! We always strive to go above and beyond for our customers. Thank you for your feedback and we look forward to serving you again! #excellentcustomerservice #customerfocused
5/5
GoogleThe team at Shirley were really friendly and completely put my mind at ease. Mitchell was really helpful and he delivered on everything he promised and managed to secure a good deal. Was really happy with the overall service
1/5
TrustpilotWorst company I have ever dealt with in…
Worst company I have ever dealt with in my life!!We moved in roughly 5 years ago to a house that was in need of a lot of tlc. The first year was fine and we renewed for another 12 months. Then came the problem with our bathroom floor. It had rotted and crumbled away leaving a huge hole in the floor. Numerous reports were made and it took almost 3 years for them to send out someone to do a quote. Again, we heard nothing after this. After more pushing we got another quote and then once again, nothing. In 2022 we got an email with “end of tenancy checkout” which we had no idea about. I rang them to ask what was going on and they said “oh yeah the landlord wants his house back you’ll get a section 21 in the post”. Nothing came and I said what is going on and they replied saying “sorry it was sent in error you can stay”. What the ****” Fast forward another year and we get a section 21. It comes to us needing to leave and a potential landlady asks for a reference and she says sorry I can’t do it they’ve given a poor reference. Obviously I asked them what they had said and they accused us of not paying rent!!! We have always paid and had agreements in writing. They said our rent comes through in two separate transactions on their system even though it’s sent in full on payment and I have sent them bank statements to show this, they won’t budge. So now they are refusing to give us a reference and we are becoming homeless in 9 days time as no landlords will accept us due to their false information!I am absolutely disgusted with how they have treated us. We have children and they’re happy for us to be without a home due to lies! They are rude and do not communicate. This is the York branch. Vicki especially is the worst of the lot!AVOID LIKE THE PLAGUE
1/5
GoogleUnfortunately their customer service is atrocious! Poor communication, lack of updates and feedback. Tied into a 6 month sole agent contract (which was delightfully never mentioned during intial contact) they regularly cancelled viewings without notice and often late without an update. To top it all off I paid o£225 for their so called "premium marketing service" what a waste of money that was! If your looking to sell your house, do yourselves a favour, find another reputable agent!!!
Hello, thank you for taking the time to leave a review of your experience with us. We're very sorry to see that there were issues. We take all of the feedback that we receive very seriously and will relay your views over to the branch for them to be aware of and assess in the future. Thank you again for your feedback. Best Regards
1/5
TrustpilotDont Waste Your Time
I had a very bad experience with one of their estate agent in cheadle hulme. Be aware of Omara, she views you the property and stands still and doesn't even puts up an effort to speak or show the property. A pure lack of training and wonder how bridgfords keep a check? On top, if there's other properties to see, they'd give you excuses and never deliver what they promise, delays on delays. I guess barely they have good agents and mostly its all bad. Its pitty to know what such companies has such employee who works as if they are forced to do so.
5/5
GoogleThe team in the Shirley branch were great and helped us all the way through selling our family home to buying my mums forever home. Mitchell was super helpful in finding what we were looking for.
1/5
TrustpilotDo not trust them, they will rob you blind
Do not under any circumstances go with these! They will steal from you. They never asked prior to us applying whether we would need a guarantor and because it became obvious we did after application they decided not to go with us and stole our holding deposit from us. We a family with a small child and a baby on its way and they refused to give us our money back. They wouldn't budge a little bit. Not even offer a little bit back. Horrible estate agent that will rob you blind. Do not trust them!!!!
5/5
TrustpilotGreat company to deal with very…
Great company to deal with very professional couldn't help me enough would definitely recommend.
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