Trusted Agent profile · Solihull
★★★★★
476 reviews across 2 platforms
183 Stratford Road, Shirley, Solihull, B90 3AU, B90 3AU
Burchell Edwards's office in Solihull, at 183 Stratford Road, is rated 2.9 out of 5 across 476 reviews on two platforms, including 206 Google reviews rated 4.1.
Every review we hold for the Solihull office, from every platform, shown as written. First names only.
1/5
TrustpilotDo not use this company
Do not use this company. We setup a viewing of a property which without any contact they did not attend. Since this time I have been called several times saying that I have requested a viewing of my property which I have never done and have regularly asked for my details to be removed from their database but keep receiving more calls.
5/5
GoogleRyan was so helpful, he went above and beyond to fit me in for a viewing around my commitments. A very personable chap who offered sound advice. Great service!
1/5
TrustpilotI cannot recommend this agent
I cannot recommend this agent. I let out a property via them for several years and would have left earlier but felt stuck with them when COVID hit.
1/5
TrustpilotDo not use this Estate agents!!!
1/5
TrustpilotUnhelpful, unfair and unethical
Unhelpful, unfair and unethical. Genuinely the worst letting experience and service I have ever received. I would avoid at all cost going forward. Numerous serve issues when starting my tenancy, meant I couldn't move into the property. This was meet by no acknowledgment from there side and no help to fix it.
5/5
Googleolivia was a pleasure to meet, explained everything thoroughly and made sure the process was as easy as possible and made sure i had all the correct contacts that i needed
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotFees when taking the house off the market
I put my house on the market with Bridgefords six weeks ago and in that time period we have only had four viewings and we've had to chase Bridgefords for feedback. They are very poor at responding to emails and phone messages. I've noticed that a number of other houses in the area have come up for sale and sold in that time period. Mainly by one local estate agent. We've decided to swap to this estate agent and take our house off the market with Bridgefords. When I've tried to do this, it's taken me two days of emailing and ringing to get a response! Then when I finally did I was told that if I take my house off the market with Bridgefords and go to another estate agents we will be liable to pay Bridgefords fees even if the other estate agents sell the house!! None of this mentioned when we put the house up for sale with them!They also said when I entered into a contract with them this was for a minimum of 26 week's. I know this was definitely not mentioned as I've been unsure about selling and the estate agent advised me to put the house up for sale for a month and if I change my mind to just take it off the market.I wondered if anyone else has experienced this?
1/5
TrustpilotBy far the worst Company on the planet. AVOID!!!!
Not to be trusted in anyway, The customer service is truly shocking, very unprofessional and they will not reply to any calls or emails, they promise you the earth and they deliver absolutely nothing, Very misleading staff, Avoid like the plague.
1/5
TrustpilotAWFULL
ok... there is a house for sale with Bridgefords Ashton under Lyne. i called numerous times, no one answers the phone only an option to leave a voice mail, i left it... no one returned my call. so.. i called in the shop 5 times left my details. viewings on house so many will let me know if any 2nd viewings..perfect!. they called me i missed the call they didnt leave a voicemail, i called them back 4 times left a voicemail. no one ever called me back. Awfull unprofessional and I know how much they charge as I am also selling a house and wouldnt engage them, AND..i wouldn't recommend you engage them. they themselves admit "they havnt enough staff". avoid this company. i recommend purple bricks
1/5
TrustpilotWORST AGENTS
We have listed our property with Bridgeford Hazel Grove branch and it has been a NIGHTMARE! The behaviour of the staff is highly unprofessional and communication is non existent. We got calls to book time in for viewings due to which we would have to either take full or partial days off from work just to be told , when we inquired 5 minutes prior to the booking , that there is nothing in in the system. This has happened 3 times. On the two occasions that there viewings the agents would show up after the viewing time and once viewers had arrived which is just disrespectful and unprofessional. I wish we had read reviews before using them and would never go back to using these people. Stay away from using bridgeford. No matter how lucrative their offers may seem, it’s too good to be true.
1/5
TrustpilotAvoid like your life depends on it
Great experience viewing and securing the property. As soon as I signed, the problems started.
1/5
TrustpilotThis letting agency is a disgrace.
This letting agency is a disgrace.We rented a property and upon moving in the property had clearly not been professionally cleaned as it stated, it was uninhabitable and absolutely disgusting. We had to pay £180 for someone to come out to professionally clean all the carpets, sofa and oven as they were unusable because of how filthy they were. The bed frame was smashed to bits and completely unusable, the mattress so yellow and smelled so bad we had to throw it outside. The check in inventory said everything was in 'good condition' which it was clearly not! On advise from a staff member we wrote notes on every page of our check in inventory about the details when we moved in.Upon moving out of this property they are now trying to charge £150 worth for 'cleaning' when we left the property in an improved state than when we moved in.Communication has been extremely poor and I am highly disappointed with this company, disgusting service and I will be taking them to court over the return of our deposit as it has been two months since we moved out. Do not rent from this letting agent!
5/5
GoogleGreat help manage to help with everything I needed
Thank you for your thoughtful 5* review Jordan! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotTerrible service cannot recommend them…
Terrible service cannot recommend them any less for their york branch. Terrible to deal with, no interest in helping tenants who have been locked out of their building. Had to stay with friends for several nights and they still haven’t helped us. Utterly ridiculous will be taking this complaint further and claiming rent back as this is insane. AVOID AVOID AVOID even if there are no other properties because of the housing crisis I recommend avoiding them and waiting for somewhere else half decent. I would leave 0 stars 1 is far too generous
1/5
TrustpilotIf one could give no star.
If one could give no star.. Trust them to advertise what they cannot offer. We got a falsely advertised service.. Exaggerated pictures of the house and when we complained, we were told rent will be increase and then we moved out.. the threat continued to "release deposit to the landlord and draw a line under it".. No one reads your emails about any complaint...As my complaints were not addressed at all..Would never use them again or recommend to friends and family..
1/5
TrustpilotSo Unprofessional!
Never have I dealt with such an unprofessional company!
5/5
GoogleVery lovely and friendly team at Burchell Edwards. Made the whole process very easy and everything was sorted smoothly and quick. Olivia and Amanda are great. Deffo would recommend!!
Thank you for your amazing recommendation and 5* review. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotBridgefords Macclesfield
We recently used Bridgefords Macclesfield, and we can’t praise highly enough Pauline Adshead, whose helpfulness and customer help skills, made what could have been a nightmare, a lot less fraught. Thank you Pauline
1/5
TrustpilotAbsolute Joke!
Absolute Joke!Me and my boyfriend went for a viewing and made it very clear that we are NOT interested in a leasehold property (especially if its a house). We went to see the property to be told that it was a freehold. Everything seemed perfect so we went ahead and SOLD HALF of our assets in stocks and crypto to then be told that the Estate Agent didn't double check and the property was actually a leashold. Due to this mistake I lost a good couple of grand of profits. Check your facts especially if you know that we were NOT interested in a leasehold, we made this clear multiple of times to be ignored! A waste of time, money and energy.
1/5
TrustpilotBridgeford's Estate Agents in Poynton
Bridgeford's Estate Agents in Poynton - 01/12/21 12.15pm - I phoned this agent to enquire about a property for sale in Poynton (Cheshire). The man I spoke to (may have been the manager) was extremely rude. I asked him if a particular property was still on the market and he said "almost". So I asked him if it was therefore not on the market. He stated "that's not what I said" in an abrupt and impatient tone. (it seemed that we were playing guessing games at this point). I, therefore, asked him if the said property was under offer and he replied that it was (although he sounded unsure). Anyhow, given that the property was seemingly under offer I advised him that I would not view it, at which point he slammed the phone down. The whole thing was really very strange and unwarranted. I can only assume that he "got out of the wrong side of the bed" as my grandmother used to say. (i.e. he put his foot in the used chamber pot).
1/5
TrustpilotComical agency who take no responsibility for their actions
I've had an experience which was almost comical in how incompetent these guys were along the way.Things this agency has decided they don't need to do:- Have keys to their properties- Collect rent from tenants- Check tenants are actually living in their properties- Follow their own proceduresThings this agency has decided it will do:- Blame everybody else when things go wrong- Claim they're "trying to find a way forward" then when asked what that is have no answer- Lie about having end of tenancy check outs booked in- Establish a tenant is in possession of a property by "looking through the window" only after receiving complaints about their actions.A weirdly dodgy agency who seem set up to block the truth at every turn & blame everybody & everything else when things go wrong. Somehow managing to avoid any consequences to their own actions. Very good at throwing their clients under the bus, not good at managing rental properties.
1/5
TrustpilotManchester office
If there was a minus adoption for our experience I would have posted -10.Shocking experience from the day we were handed the keys to a rental property from the manchester branch Flat Hanes over in an appallingly condition not fit for a pig!Subsequent customer service without exception the work that I have experience having run my own business for the past 25yrs. AVOID
5/5
GoogleAiden Brown is the best mortage broker by far. Highly recommend him!
5/5
GoogleI was very happy with the overall experience. Mitchell was really helpful
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