Burchell Edwards Solihull reviews

★★★★★ 1/5

Google

I enquired about viewing a property and was told I couldn’t until my house was sold, I rang to update them once my house had sold and they said there were offers on the table if they fell through they’d call me (this was after several calls with them). I then enquired about viewing another house (that was on the market with another agent also) was told they’d call me back with a day available to view.. they never called back. I chose to view said house through the other agency because they were responsive and helpful. Subsequently I bought that house through the other agent so Burchell Edwards missed out on that sale. Ohhh and the original house is still on the market and SHOCK horror they never called me back about that either! Moral of the story if you want to buy a house.. good luck if it’s for sale with them!NegativeResponsiveness, Professionalism

Dani · 13 June 2021

★★★★★ 5/5

Google

Very lovely and friendly team at Burchell Edwards. Made the whole process very easy and everything was sorted smoothly and quick. Olivia and Amanda are great. Deffo would recommend!!

Saima · 17 August 2023

★★★★★ 5/5

Google

Burchell Edwards were great at helping find us tenants. The process was smooth and shafy was extremely professional and organised for us. The team at head office (O'Connell's) were less communicative. But we can happily recommend shafy and his branch for lettings. We will definitely be using him again in the near future. Thanks again to shafy and team for the letting process.

R1T5 · 13 June 2023

★★★★★ 5/5

Google

Great state agents, would definitely recommend. Declan was a great help, kept me informed and up to date with the whole process. Thank you!

Knowledge · 13 June 2022

★★★★★ 5/5

Google

Great service, kept me updated throughout, went above and beyond to come out to the property when I needed them too. Would definitely use again

Jonathan · 5 April 2025

★★★★★ 1/5

Google

Another shambles of an estate agent, tried to call multiple times, left voice messages & no call backs then I see properties STC..wouldn't recommend 👎🏼👎🏼👎🏼 …

Desi · 13 March 2025

★★★★★ 5/5

Google

I was very happy with the overall experience. Mitchell was really helpful

Ruby · 13 June 2023

★★★★★ 5/5

Google

Aiden Brown is the best mortage broker by far. Highly recommend him!

A · 13 June 2023

★★★★★ 5/5

Google

Thnxx patrick ( brucell Edwards startford Road ) you did an excellent job from start to end... and helped me regarding all my concerns whenever I asked . Really really would highly recommend Thanks again

Irfan · 14 June 2019

★★★★★ 5/5

Google

Kamilla kang has been amazing and very competant at her job. Very thorough in explaining all processes kept us in the loop. Is always on the other end of the phone when we need her.. Went out of her way to make sure we got what we were looking for. I would definitely recommend speaking to her if you want to purchase a property.. R AyubPositiveResponsiveness, Quality, Professionalism

Razvana · 13 June 2022

★★★★★ 1/5

Google

Customer service is terrible here. Always get told will get a call back and never do. Always have to ring up and chase up on what I shouldn’t because the agents aren’t doing their job. This branch needs to learn to deal with issues and actually speak to customers rather than keep making excuses. As a whole very slow in responding to queries, and no one ever there who can actually tell you what is happening with your property! Not happy at all

S · 14 June 2019

★★★★★ 1/5

Google

If I could give negative stars I would! A client of my own knows both Jamie Smart and Tim Burchell and I used Burchell Edwards due to this. I wish that I had gone with Smart Homes. After the initial deal you no longer get to deal with the agent/manager but are passed to other staff. Its high charges are not warranted as first my house was left unsecure after block viewings, paperwork my wife completed was filed and not passed to the solicitor, my driving license was renewed and this was again sat on and not passed on to the solicitor which caused delays in the process. I doubt very much that any rebate on the fees will be given as would never use them again. I have a large network of clients and all are horrified when I tell them. Word Spreads!

Gary · 14 June 2019

★★★★★ 5/5

Google

Easy to work with and very professional

Ben · 27 June 2024

★★★★★ 1/5

Google

Never, ever again. One of the worse experiences I've ever had. Promise the earth but deliver nothing. They fail to tell you it's a 26 week contract and they have to be the sole vendor, so if you're unhappy with the service, you are stuck with them. Didn't hear off them for about 2 months and it took a phone call from me to them to find out what was going on. Have emailed them and phoned them twice in the past week to let them know I'll be going elsewhere and I've just had a phone call back to say it expires next week and there is a 14 day cooling off period?! Yet again, they never tell you this. I make the 1st march to the 6th September 27 weeks...? Avoid. Avoid. Avoid. I only put one star as I couldn't put zero.

Jake · 14 June 2018

★★★★★ 5/5

Google

Really positive experience, excellent communication and friendly. Mitchell was very honest and helpful through the entire process.

Paige · 13 June 2022

★★★★★ 5/5

Google

Cannot fault these guys. Recently had a right hoohah with deciding whether to keep our property or not, decided last minute to change our minds and keep the place, which they have made as easy as possible, haven't made me feel like an idiot for my indecision's prior and have truly made us feel welcomed. Honestly for the level of understanding shown particularly from Chloe the woman I spoke to, I cannot recommend them enough.

Daniel · 13 June 2020

★★★★★ 5/5

Google

Great service. Thank you louise

Zillur · 27 June 2024

★★★★★ 5/5

Google

Great team, we're very helpful throughout the process. Kept me updated. Would highly recommend these guys.

M · 15 November 2023

★★★★★ 1/5

Yell

Very poor, avoid

I have rented my house with them for over a year. I pay a high monthly management fee. The house has required several repairs. On two occasions so far the tenant has become so frustrated with their lack of action they have just found a tradesman from the phone directory and got it sorted out themselves. I reported the need for a repair to them a few weeks ago and despite 5 or 6 emails they have still failed to even get a couple of quotes. In the time I have spent chasing this up I could easily have resolved the problem myself. If they don't resolve the issue promptly I will be taking them to small claims court to get back the management fees I have paid

JoStar · 4 December 2015

★★★★★ 5/5

Google

Such welcoming and friendly staff. Really knowledgeable, thanks for your help!

Natasha · 13 February 2024

★★★★★ 1/5

Google

If I see a house listed by Burchell Edwards, I'm not even interested in it. They are only interested in you using their "in-house broker services", and will not even allow a prospective buyer to arrange a viewing if you refuse or already have a broker you're using. If you are a seller OR a buyer, avoid, avoid, avoid using them.

Syed · 13 June 2022

★★★★★ 5/5

Google

Very good service from the whole team

Fawad · 27 February 2024

★★★★★ 5/5

Google

Very good service from the whole team

Fawad · 13 February 2024

★★★★★ 2/5

Google

Shocking service, no reply to messages and no one ever answers the phone, gave up and had to walk I to branch in the end just to speak with someone. Then even when you're on the books you don't hear about the viewings you had. From a customer service point of view I'm very disappointed and wouldnt reccomend them.

Emma · 13 June 2022