Trusted Agent profile · Solihull
★★★★★
179 reviews across 2 platforms
183 Stratford Road, Shirley, Solihull, B90 3AU
Burchell Edwards's office in Solihull, at 183 Stratford Road, is rated 4.0 out of 5 across 179 reviews on two platforms, including 174 Google reviews rated 4.1.
Every review we hold for the Solihull office, from every platform, shown as written. First names only.
5/5
GoogleI was very supposed from chloe and Charlotte. They were very helpful and friendly. I will definitely recommend burchell and edwards
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleRaza and Olivia made the process simple and supported
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleThank you Louise, Ryan and Olivia. Great service
Many thanks for your marvellous 5* review John. Best wishes, Lucy, Customer Relations.
5/5
GoogleRyan was a very good estate agent very helpful. Thanks a lot for your help and support!
5/5
GoogleI have been with theme for two weeks, They are brilliant staff highly recommended.
Thank you so much for your kind words! We are thrilled to hear that our team has provided you with excellent service. It's our pleasure to serve you and we look forward to continue exceeding your expectations. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleDec and Aidan (morgtage advisor) are really professional and friendly they both supported me throughout the process of the whole thing and put me in contact with the correct people ie solicitors and insurances, what a credit you both are to the company. we really appreciate everything you've done and me and my girlfriend love our 1st home together. i would 100% recommend Burchell Edwards in shirley 👍🏼😁
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GooglePenny was extremely helpful and offered us a great service
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleThe staffs in this branch are so lovely and amazing. They have been helping me with purchasing a house and have been brilliant! Special big thankyou to Gary and Louise for all your help xx
Thank you for taking the time to leave us this amazing 5* review Hena. Kind regards Lucy, Customer Relations.
5/5
GoogleRecently purchased a property with them and used there mortgage advisor Aidan who was absolutely brilliant. Easy to contact via email and help us out. Was the first estate agents we used that actually felt like they wanted to help us find a home, we had been searching for over a year. Brilliant team!
Many thanks for your outstanding 5* review and your kind words. Best wishes, Lucy, Customer Relations.
1/5
GoogleUnfortunately their customer service is atrocious! Poor communication, lack of updates and feedback. Tied into a 6 month sole agent contract (which was delightfully never mentioned during intial contact) they regularly cancelled viewings without notice and often late without an update. To top it all off I paid o£225 for their so called "premium marketing service" what a waste of money that was! If your looking to sell your house, do yourselves a favour, find another reputable agent!!!
Hello, thank you for taking the time to leave a review of your experience with us. We're very sorry to see that there were issues. We take all of the feedback that we receive very seriously and will relay your views over to the branch for them to be aware of and assess in the future. Thank you again for your feedback. Best Regards
5/5
GoogleDanielle Bennett our Mortgage advisor was brilliant all the way through! Found what was perfect for our circumstance! She handled everything and not once did I need to get involved or chase! Thanks Again - Connor & Paige
5/5
GoogleBoth Penny and Olivia at Burchell Edwards provided us with a fantastic service when letting out our rental property. From start to finish they gave us up to date developments on all aspects of the process and guided us through the whole process.
Many thanks for the fantastic 5* review Kalvinder. Kind regards, Lucy, Customer Relations.
5/5
GoogleI had a fantastic experience with the them, specially Olivia and Penny ! Their service was efficient, professional, and responsive. From finding the right property to addressing any concerns, they went above and beyond. Highly recommended for a stress-free renting process.
Thank you Nency for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
1/5
GoogleI was supposed to have viewing at a house that we found online and then was told by my estate agent where we are that the property had been sold without us even getting the chance to even view it and we were not told or contacted about this and it was sold behind our backs and then the mortgage bloke calls me the day before a meeting was scheduled with him asking if we still wanted advice and to still meet with him,what a joke and so offended and annoyed and feel betrayed by this company and when speaking to them on the phone about this I was told nothing we can do about this and when I told them I'm glad we didn't use you I was put the phone down on and I was told by the mortgage bloke I will get my manager to call you and my Mrs picked up the phone as I was busy and she did not sort this out the way I expected her to and she let them get away with this of how bad the behaviour of this company is and I hope people will now not use this company anymore and blacklist them till they learn to behave in a better manner and treat people better and give people a chance that's why properties are online and when people make appointments with them to follow through with it and will not be using them ever again absolutely appalling and disgusting !!!!
1/5
GoogleTried for 2 days to get someone to answer. I finally got through to someone and asked for an appointment to view a property. They took all my details, then told me they were fully booked that week so I couldn’t view it, and if anything came up they would let me know! Why not offer me an appointment for the week after? Are they only allowing viewings for one week? Won’t be selling my property with them!
5/5
GoogleVery pleased to have met Declan. He was pleasant, polite and had a wealth of informed knowledge. The visit was stress free and his company was enjoyable. A credit to Burchell Edwards.Thank you
Thank you for taking the time to leave us this amazing 5* review Jean Burbage. Kind regards Lucy, Customer Relations.
1/5
GoogleThey seem to have a habit of screwing over elderly people. Be careful what you sign up to with this estate agents as they will screw you over later down the line
Hello Sara L, please contact us via complianceresidential@connells.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
5/5
GoogleNice experience to rent a property. Raza and Olivia have been very supportive and kept us informed about the progress all the time. Thank you.
Thank you for your brilliant 5* review and thank you for your kind words Lucian. Best wishes, Lucy, Customer Relations.
5/5
GoogleGood customer care service from burchell Edwards. Olivia lea was very helpful, she was there in time when I went to view the property and she answered all the questions I wanted to know.
Thank you Silah for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
1/5
GoogleAVOID AT ALL COSTS!!! They are gazumping buyers These scammers have scammed us out of a property. After reaching an initial agreement for a property price these guys stringed us along, refusing to pick up multiple times and providing vague answers. They have a deal with the lawyer that resides in their building to work with them, giving them favourable conditions to screw people over. They worked with the seller to drop out of our initial agreement after stringing us along for 9 months and then re-listed the property. They have wasted thousands of pounds of my money by working with the seller to re-list the property for a much higher price nine months after agreeing to my offer. They are scumbags who work behind the scenes to screw you over at every opportunity.
4/5
GoogleVery quick to arrange the market appraisal and get me signed up. Bit slow to actually get the advert up and viewings organised. Despite the slow start they did get me a good price for my property in just over 3 months from first marketing to completion. Communication was limited in that they only contacted me when something had progressed. But that was fine by me. I always knew I could ring for an update if I wanted one. Team were on hand to help me when I needed them. Overall a pain free decent experience.
5/5
Googleolivia was a pleasure to meet, explained everything thoroughly and made sure the process was as easy as possible and made sure i had all the correct contacts that i needed
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleGreat help manage to help with everything I needed
Thank you for your thoughtful 5* review Jordan! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleRyan was so helpful, he went above and beyond to fit me in for a viewing around my commitments. A very personable chap who offered sound advice. Great service!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Burchell Edwards's Solihull office has 179 reviews across two platforms: 174 on Google, 5 on Yell.
Burchell Edwards Solihull is rated 4.0 out of 5 across all 179 reviews, and 4.1 out of 5 on Google from 174 reviews.
Burchell Edwards Solihull, 183 Stratford Road, Shirley, Solihull, B90 3AU.
