Trusted Agent profile
★★★★★
179 reviews across 2 platforms
183 Stratford Road, Shirley, Solihull, B90 3AU
Burchell Edwards's Solihull office at 183 Stratford Road is rated 4.0 out of 5 across 179 reviews on two platforms, including 174 Google reviews rated 4.1.
Every review we hold for the Solihull office, from every platform, shown as written. First names only.
5/5
GoogleGreat service from Louise, was in regular contact with updated and ensured it was a quick and efficient process to completion. Gary Cockerill was also great in advising with all matters relating to mortgage. Thankyou!
Many thanks for your outstanding 5* review and your generous comments Sydney. Best wishes, Lucy, Customer Relations.
5/5
GoogleBought my first property through Burchell Edwards. They did everything they could to make sure it all went as smoothly and stress free as possible. Declan was very helpful and good at communicating to me where we stood with the process. Would definitely recommend and will be using again in the future 👍 …
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleOlivia is a great estate agent so helpful, patient and informative she really helped with my house hunting process and I’m so thankful to have had her assistance throughout the process would definitely recommend her to friends and family
Sarah Mills thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleDone my first renting successfully. They knew the property and the landlord well. It would be great if I could got more updates during the process but I guess essential steps were taken timely. Documents and payments were convenient. Penny and Olivia were helpful and nice.
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleOlivia and Oliver were amazing really helpful and patient. They communicated with me really well. Will definitely be using Burchell Edwards again. Thankyou for all your hard work. :)
Thank you Hania for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
5/5
GoogleLiv was incredibly professional and supportive throughout the entire process, nothing was too much to ask of her and she ensured I had all the correct contacts and information needed during my process. Olivia is a true credit to your team and a real asset to your business.
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
4/5
GoogleLooking for a rental property for 6 months, called Raza about a property I saw on rightmove. Accommodated a viewing within 2-3 hours and as soon as the landlord accepted the offer confirmed with me (all happened the same day). Very happy with this communication. As it came to signing the tenancy this was slower on communication which I had to chase several times and eventually only came through 2 hours before the close of play on the day we were picking up the keys which was disappointing. Otherwise happy with the service.
Hello Fatima, thank you for your feedback and for highlighting both the positives and areas for improvement. We're glad to hear that Raza was able to assist you promptly, but we're sorry for any inconvenience caused during the signing process. Kind regards, Lucy, Customer Relations.
5/5
GoogleHi… I just wanted to share my experience with this agency. I was been served by the lovely ladies Olivia and Chloe. I explained the situation to them that I had to get everything done quickly. They literally helped me out through out the …
Thank you so much for sharing your experience with Olivia and Chloe at our agency! We are thrilled to hear that they were able to provide you with quick responses and excellent service. We strive to make our customers' experience as smooth and efficient as possible. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleOlivia was amazing! She was professional, friendly, and made everything smooth and stress-free. Highly recommend her, thank you, Olivia!
Thank you Jordan for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleBig thanks to Olivia and Raza from Burchell Edwards for helping us sort out our moving in under a week and saving us from the stress of last minute moving.
Thank you for your terrific 5* review Heena. Best wishes, Lucy, Customer Relations.
5/5
GoogleQuick and responsive team help us in moving on a very short notice. Thanks to Olivia and Raza for making it smooth and stress free house moving for us.
Thank you for taking the time to leave us this great 5* review Mayur. Kind regards, Lucy, Customer Relations.
1/5
GoogleWhen me and my wife started searching for a property, the main estate agents we dealt with were Burchell Edwards, in relation to looking for properties, whilst also using there in house broker called Danielle. Whilst miles there estate agent was good at getting in contact regarding potential properties, The rest was down hill with the company. The mortgage broker Danielle led me and my wife on for months, making us send her all our documents and telling us how good our approval rate is for getting a mortgage to the fact that she even said we could ask for borrowing than me and my wife initially needed. This obviously made us very happy and made everything look positive. We later found a property and told Danielle and she again started telling us how good everything is looking and advising us she had multiple lenders ready for us to apply to with very high approval. Danielle then stated all we needed to do was go to the office and show some identity and sign some documents and then she could move forward. The day come where me and my wife were ready to go to the office. I called to confirm the time we was meant to come to then be told by Danielle that she will no longer go ahead with our application and would not provide any excuse at all. She didnt even have the decency to call us and let us know not to come or that she will no longer go ahead with our application. We asked to speak to the managers to which they also made excuses for her decision and said she didn’t have to tell us why she won’t move ahead with our application, even though she had led us on for 3-4 months with such confidence. I would highly advise anyone to stay clear of Danielle and her broker services and all there Burchell Edwards branches as they are complete shambles and will waste your time and create you nothing but stress. This is very surprising coming from a fairly big franchise. We then found a property in hall green and went with a recommended broker who got us a extremely a good rate. Within 3 months of finding the property we got the keys, we have now owned that property since the 1st of November. If you’re looking for extra stress on top of looking for a house and going through a mortgage then I would highly recommend Danielle’s services as she is the cherry on top.
5/5
GoogleQuick and responsive team help us in moving on a very short notice. Thanks to Olivia and Raza for making it smooth and stress free house moving for us.
Thank you for taking the time to leave us this great 5* review Mayur. Kind regards, Lucy, Customer Relations.
5/5
GoogleI have been involved with Burchell Edwards for several years and they have always had great staff, but Olivia from lettings is unmatched an absolute godsend. All I can say is Amazing, Amazing, Amazing!!!! She is friendly and approachable always on hand to support, advice and provided information were necessary. She has gone above and beyond to help me. An asset to Burchell Edwards. She deserves a promotion to lettings manager.
Thanks for the excellent 5* review and thanks for your kind words regarding your experience with our Shirley branch! Best wishes, Lucy, Customer Relations.
5/5
GoogleMy experience renting with Burchell Edwards has been a breeze thanks to Penny and Olivia. Cannot thank you both enough for the constant support and guidance throughout the process. Would definitely recommend to my family and friends!
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleDaniel was respectful with a very professional manner explaining all details that could be expected
Thank you for your brilliant 5* review Maureen. Best wishes, Lucy, Customer Relations.
1/5
GooglePoor service, don't really need to say much, just go experience it for yourself. Similarly to what some have stated, they use unethical methods to lure you. My only question is why aren't they, along with some others regulated, after all it's a huge financial commitment. Furthermore, my only advice is stay well away, like if buying a property in this current climate isn't hard enough, one has to contend with their nonsense. Mr Miles is called Miles for a reason, stay well away.NegativeQuality
5/5
GoogleWe had a great experience with Ryan and Louise, they were really kind and helpful and we could always ring at any time whenever we had questions. …
Thank you for the wonderful review! We strive to provide the best service for first-time buyers and we're glad Ryan and Louise were able to help. Don't hesitate to reach out anytime. We appreciate your recommendation! Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleThank you, Chloe and Olivia, for your outstanding support and dedication in finding a great tenant. I truly appreciate your hard work and professionalism.
Thank you for sharing your experience with Chloe and Olivia, our team is so proud to have provided you with outstanding support and professionalism. We are committed to finding the best tenants for our clients, and we are grateful for your recognition of our hard work. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI just want to share my experience with this estate agent, and can i say they are absolutely a pleasure to deal with very straightforward and very helpful one of the best estate agents I've ever dealt with. Stress free and very prompt, they should be proud of themselves. Thank you for all the help. Ethan and millie
It’s really lovely to read another 5* review Ethan. Your warm opinions are greatly appreciated. Many thanks, Lucy, Customer Relations.
5/5
GoogleThanks Ryan and Gary for verry good service throughout the hoyse buyubg process. I would recommend burchell edwards and the team ar the shirley office
5/5
GoogleI recently sold a house through burchell edwards and Declan was really proactive at getting people in to view the property, we had multiple offers and got over the asking price
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe were provided with an excellent service thanks to Olivia would definitely recommend this company. Very professional
Thank you sharon lea for your excellent recommendation and 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleOlivia from sherly branch did good job. She is star worker. Thanks a lot.
"Thank you for your amazing review! We are thrilled to hear that Olivia from our Shirley branch was a star worker. It means a lot to us to have such dedicated employees that go above and beyond for our customers. Best Wishes, Lucy, Customer Feedback and Support Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Burchell Edwards's Solihull office has 179 reviews across two platforms: 174 on Google, 5 on Yell.
Burchell Edwards Solihull is rated 4.0 out of 5 across all 179 reviews, and 4.1 out of 5 on Google from 174 reviews.
Burchell Edwards Solihull, 183 Stratford Road, Shirley, Solihull, B90 3AU.
