Black and Golds Estate Agents Solihull reviews

★★★★★ 5/5

Google

We had a property for sale in Shirley and didn't know which estate agent to use. Some of the more established estate agent didn't really impress us. Mike has a great knowledge of the Shirley/Solihull area, and his young team are full of energy, enthusiasm, but more importantly totally professional and knowledgeable. Their communication with us was 100% and we had total confidence in them. Everything they said they would do they did, with professionalism and a smile. The house was put on the market and sold within 7 days and Black and Golds achieved a lot more than the asking price. Mike himself, and his team, had time to explain everything to us in detail. They also saved us a lot of money compared to other estate agents. If you are selling your house, don't be fooled by claims of other estate agents. Use Black and Golds, they are the best!! Dave and Karen HughesPositiveResponsiveness, Quality, Professionalism, Value

K · 27 August 2021

★★★★★ 5/5

Google

Ailish did a brilliant job of marketing our property. I could not be more complimentary of the service I received. Phone calls always answered and emails responded to on the same day. Impressed with their pricing structure relative to everyone else. Great job and thanks again to everyone who helped.

Richard · 17 April 2024

★★★★★ 5/5

Google

I sold my property through Black and Golds, after what i thought would be a fairly straight forward sale, it turned out to take a lot longer and be more complicated than I originally thought. However Maisy and Mike, stuck with it the whole way through, always got back to my emails and calls, chased and pushed the sale through. I was really happy with their service and would highly recommend them!PositiveResponsiveness, Professionalism

Becky · 17 June 2022

★★★★★ 5/5

Google

Great communication, friendly staff, keen to move the process forward. Would hugely recommend to anyone looking to buy a house. With us being first time buyers we were nervous about a prior experience with another estate agents but black & golds made us feel very comfortable. Also the office they work out is very nice!

Christopher · 19 December 2023

★★★★★ 5/5

Google

We had a great experience with Black and Golds when purchasing our new home. Maisy was excellent and very helpful throughout. Would highly recommend.

Sacha · 17 June 2022

★★★★★ 4/5

Google

Black and golds were great throughout our process of buying our first home. They were quick and efficient with replying to emails and were really invested in getting our purchase complete as soon as possible. It’s great to be allocated a dedicated person to handle your property which makes things so much easier! I will definitely be going back to them when we’re looking for our next step up the property ladder!

Leanne · 17 June 2022

★★★★★ 5/5

Google

We’ve used Black and Golds twice now and I can’t fault these guys. Fantastic, honest service and the sales progression team are amazing. They really stepped up when we needed them. Wouldn’t use anyone else!

Matthew · 4 November 2024

★★★★★ 5/5

Google

Black & Gold provided a brilliant, friendly and really good value for money service. The added bonus was that we were able to borrow their van on day of moving free of charge - this was a massive help and saved us some money. I would definitley recommend the team and would happily use them again (not that I intend on moving for a long time :))PositiveResponsiveness, Quality, Professionalism, Value

Christie · 17 June 2022

★★★★★ 1/5

Google

Appalling service offered by this company when trying to view a property. It firstly takes 15 calls to get through to someone and when you leave your details... no gets back to the you. I finally managed to arrange a viewing at 2:30pm, I let the company know I'm stuck in traffic and will be 15 minutes late. The chap advised he is not sure they can wait but will call me back... as expected he did not call me back! I cannot control the traffic but basic customer service would not go a miss. I can understand not waiting 15 minutes but not calling someone who is on route is simply bad customer service. Then refusing to take my calls is quite simply a disgrace. Not the greatest experience, I hope landlords take note... they will NOT go the extra mile for you.

Usman · 17 June 2020

★★★★★ 5/5

Google

I would like to thank Mike and his team for all their expert help. They made the whole process very quick and easy for me. They worked around my busy schedule and I would highly recommend them

Shamin · 18 June 2016

★★★★★ 5/5

Google

We recently sold our house through Black and Gold in Shirley and were extremely impressed with them. We were lucky to have Maisy Stoneman dealing with the sale process and her updates and reassurance gave it that professional but also personal touch. Maisy ensured it all ran smoothly and we would like to thank her for being there throughout, you’re a credit to the company. We would highly recommend these AgentsPositiveResponsiveness, Quality, Professionalism, Value

Tracey · 17 June 2021

★★★★★ 5/5

Google

Black and golds were really helpful in helping us with our first purchase. The staff were very friendly and engaged with us throughout the journey. 5* service and would use to sell our house in the future!

Jamie · 22 August 2024

★★★★★ 5/5

Google

From the initial meeting with Mike to completion with Zoe, everything ran smoothly. Any of my concerns and questions were answered quickly and politely. All of the team have the same positive attitude towards your sale and I will definitely be using these guys in the future!

Callum · 17 February 2024

★★★★★ 5/5

Google

Mike, Laura and Zoe stuck with it when our first buyer (literally)disappeared. We had suspicions we were on a hidden camera reality show when the second buyer couldn't proceed but they came good with the third. Very grateful for the support, effort, guidance and reassurance when this looked like we were going to lose our upwards purchase. B&G provided extremely well balanced and practical advice - we never felt pressurised and we always felt they were working in our best interests at all times. Very happy to recommend the team...

Neil · 18 June 2019

★★★★★ 5/5

Google

Excellent service from Black and Golds. Ailish is always very helpful and extremely responsive! I would highly recommend using Black and Golds.

Camilla · 27 July 2024

★★★★★ 5/5

Google

Black and Golds sold my mum's house in Hall Green and despite the ups and downs of normal house sales (outside of their control), and the added complications of Covid, it all went through by the required deadline. The whole team is very well organised, they communicate well amongst themselves, they respond quickly and efficiently and are an absolute joy to deal with. I would most definitely recommend them.PositiveResponsiveness, Quality, Professionalism, Value

Gosia · 17 June 2021

★★★★★ 5/5

Google

I have recently used Black and Gold to sell my Dads house and can honestly say what an excellent service I received. They are very professional and all members of the team kept me informed on the progress weekly . I have no hesitation in recommending them. Thank you

Karen · 19 November 2023

★★★★★ 5/5

Google

Great team and so helpful couldn't ask for better help and advice when they sold my house, Mike Zoe and Susie were outstanding

Angela · 17 June 2021

★★★★★ 1/5

Google

I see this company have no worries in advertising the recently to be constructed and completed retirement flats in Shirley called Solihull Village where usually with this type of property, values fall massively, punitively and immediately after taking ownership and any buyers being exposed to upto £600 per month service charges. Many retirement flats suffer with hidden charges such as 1% of the sale price to be paid upon re-sale for each year of ownership.

Ray · 17 June 2020

★★★★★ 5/5

Google

Having recently sold my property in Solihull, everyone at Black & Gold have been so helpful in seeing the sale through from start to finish, well done all and thank you.

Dave · 4 October 2024

★★★★★ 5/5

Google

Brilliant team to have looking after our purchase. They absolutely were fantastic at keeping us informed and communicating all the way through the process. We had more contact from Black and Gold than the Estate Agent that we used to sell our old home. Thank you Black & Gold!!

Jodie · 20 October 2023

★★★★★ 5/5

Google

I was delighted with the service from all at the office. it was great to be able to use the services of the firm of solicitors linked to Black and Golds it made the sale much more simple. We had chosen this company because they were local to the house this was a great advantage regarding viewings, Mike gave great advice on how to present the house and the asking price and the cost of selling was lower than others in the area. I would not hesitate to recommend this firm.

Robert · 18 June 2016

★★★★★ 5/5

Google

We used Black and Golds as we had noticed they had sold several properties in our area. All through the process the staff were extremely proffesional and easy to contact for advice and information, which made the whole process as stress free as it could have been. We have had exceptional service and value for money from Black and Golds, and would heartedly recommed them without hesitation.PositiveResponsiveness, Quality, Professionalism, Value

Tony · 17 June 2021

★★★★★ 5/5

Google

Black and Golds provided a tailored, professional and courteous service to what proved to be a sale not without its difficulties (due to COVID and other factors out of everyone’s control!). They were on hand to help guide us through the process and achieved a sale at a good price in very testing times. I would highly recommend and have no hesitation in instructing them again.PositiveResponsiveness, Quality, Professionalism, Value

Pretesh · 17 June 2021