Frost Partnership Slough reviews

★★★★★ 5/5

Trustpilot

Wonderful service from Danielle…

Wonderful service from Danielle Sprenger We have been receiving service from Frost partnership for the last 7 years. However since Danielle joined the company our view has completely changed positively, we received very nice & friendly service from Danielle Sprenger She is always hard working, helpful, professional and practical . Before she joined the company, we were mislead by the property management team, who were slow and never taken care of the issues ( even Black mailing that could use anytime the management keys when trying the book time for repair visits etc) but since Danielle has joined the company she has always approved the issues with care and respect the family. We are really grateful for her efforts and positivity throughout what has been a stressful time for us particularly when we decided to vacate the property. I'm also very pleased with the fast and polite communication with Danielle. The Frost partnership should keep her and needs to recognise for her for the hard work who made such a positive impact for the customers. Wonderful service all round from Danielle.

Mumtaz · 16 May 2024

★★★★★ 5/5

Google

I would recommend and use Frost ___ again based on the service received recently. Pooja was professional throughout, and was able to market and let property within a short space of time.PositiveResponsiveness, Professionalism

V · 24 November 2020

★★★★★ 5/5

Google

The frost partnership where fantastic. Pooja & Colin made the move the whole experience very comfortable & easy. Very very pleased with the flat we found. Many ThanksPositiveProfessionalism

Jade · 24 November 2021

★★★★★ 1/5

Google

I had a very disappointing experience with this estate agent. As a self-employed individual, I was told my cash income wouldn't be considered, even though I provided all the necessary documentation. They insisted on bank transactions only, …

RIDA · 10 October 2024

★★★★★ 1/5

Google

Had a dreadful time with Frost, who paid little attention to our needs in the property. Would give zero stars if possible. When we moved in, the lock on the bedroom window was broken and the property could easily be accessed by anyone, seeing as it was a ground floor flat. We informed Frost about this on several occasions, but it took months for them to repair. During this time we went on holiday for two weeks and were told by one member of the Frost team, "don't worry, if someone breaks in and steals things, it will be landlord's responsibility to replace your stuff." We had to create a short term solution ourselves to ensure our property was safe. It was a far from reassuring start to life in our new place and our problems didn't end there. Our flat was advertised as 'long term rent' when we moved in, but was put up for sale just four months after we moved in and, once it was eventually sold, we only found out because of a picture in the shop window in the high street. No one called us to inform us that we needed to begin looking for a new place to live. Then, once we had moved out, they tried to charge us £30 for a metal fixture in the bathroom that was already there when we moved in, as well as letting someone enter the property to perform an electrical survey without our permission while we were still technically renting the flat, but after we had moved out. This doesn't seem like much of an issue, but said electrical survey was conducted before the date of the check-out inventory and, as the electrician left the carpet in a state, we had to pay £90 to have it professionally cleaned. Frost claimed there was no way we could prove it was the electrician and not ourselves who had caused the mess. We moved out in October, but only managed to get our deposit back today, after intervention from the tenancy deposit scheme, after Frost were willing to offer the landlords until the end of January - a whole three months after our move out date - to even sign the deposit release agreement. Any claims raised with the tenancy deposit scheme have to be made within three months of moving out of a property, so had we waited and still not received our deposit, we'd have been unable to seek their help. Renting from Frost was more or less a total shambles from start to finish and we're glad we no longer rent one of their properties.

Ryan · 24 November 2020

★★★★★ 5/5

Google

Having a great experience overall. Pooja was extremely helpful and professional when viewing the properties. Currently, definitely one of the best landlord experiences I've had.PositiveResponsiveness, Quality, Professionalism

Nick · 24 November 2021

★★★★★ 5/5

Google

Thank you Lee Henry - you are the best estate agent ever! Alison Perchard and all thank you too.

Pooja · 24 November 2022

★★★★★ 5/5

Google

Pooja has been absolutely helpful with finding a property for us on two occasions. She is really helpful and deals with our queries straight away. Unfortunately our landlord needs their property back but I will be using Pooja from FROST again to find a new property as her service is excellent.

Mariela · 24 November 2022

★★★★★ 5/5

Google

I cannot thank, show my appreciation, nor praise the Slough office team highly enough. Georgie welcomed and showed me the property and facilitated everything with the landlord quite brilliantly. Colin offered guidance and advice, always …

Conrad · 10 October 2024

★★★★★ 5/5

Google

I bought via Frost, and I can’t fault Alison. Solicitors were dragging their heels and she cut through problems to get everything sorted. Would really recommend them as a Buyer.

Catherine · 24 November 2020

★★★★★ 5/5

Google

Moving house is - as they say - one of life's biggest stresses. I was worried too until I discovered the Frost Partnership. From the moment I first met Lee Moss (in the Slough branch) and until I sold my property this month it's been a most pleasant interesting and memorable ride. Frost's service is quite frankly... Superb! Every question is answered every query dealt with. And on every step of the way their excellent staff kept me fully in the loop about how the sale was progressing. So my advice to everyone. Avoid the stress of house moving and choose Frost. You will not be disappointed.

Keith · 25 November 2019

★★★★★ 5/5

Google

High standard service**** I never had such pleasant experience with an agency before. I’ve been in contact with Mrs Pooja Shah since day one she handled the viewing and the whole process till signature. She has been very professional, not pushy, quick to get back to any request and been very patient. I rarely had real advisor like her - always been in contact with “sales” people but she really give you the time you need to find the perfect fit for you. Found a place and signed the contract in no time. Highly recommend the Frost agency the best you can find in Slough.

Mohamed · 25 November 2019

★★★★★ 5/5

Trustpilot

Highly recommend!

As landlord and seller, I have been greatly helped by the teams at Frost in Surrey! Katie and Charlotte and their team members have been phenomenal at making the letting and sales process as smooth as possible for me. They have been patient and friendly which makes the partnership with them a really enjoyable experience. For that, I would recommend them highly!

Andrew · 13 December 2024

★★★★★ 5/5

Google

I usually don't leave reviews but on this occasion, I really had to. Best estate agents in Slough. Helped me find an amazing rental property. All processes were handled with professionalism and with excellent communication. Will recommend this to everyone looking to rent a property in the area. If you're in doubt, just know you're in the right hands with their team!!

Pranav · 24 November 2022

★★★★★ 5/5

Google

Amazing service, smooth transaction. Proactive approach, we were contacted and offered to see the property on the day one, even before it went live online. Thanks Andrew and Alison.

Aleks · 25 November 2019

★★★★★ 5/5

Trustpilot

Real review from a landlord

As a landlord, I highly recommend Frost Partnership, particularly the Slough branch. Frost Partnership have been managing my property at Slough for over 10 years. They have always provided timely communication, clear rental statements & invoices, comprehensive property visit reports, quotes from multiple contractors for price comparison to choose from, high quality contractors and newsletter updates to keep landlords abreast with changes any rules and regulations. Even when I am unable to get to my emails on time, they are always proactive in ensuring that tenants’ health & safety are prioritised and chasing quotes without delays. This gives me confidence of their commitment in providing high quality of service for both tenants and landlords. Having another property in outer London, I have not come across any other management companies that have come close to Frost Partnership level of service. They are my benchmark against all other companies. I initially signed on when the company was known as Hunt & Nash with Lee Henry. The team including Pooja, Deborah, Karen, Ciara, Rae, Arandeep, Sharon, Elaine, Joanne, Julie, Jeremy, Colin, Afzal, Eleanor, Jaskaran, Simon and Harjivan are highly professional and I cannot thank them enough for all their hard work in making everything so seamless and efficient. Having had years of experience as a property renter, as a landlord I try to only use management companies that treats tenants well.

Alf · 29 November 2023

★★★★★ 5/5

Google

I bought 2 properties in Slough and used Frost to manage one and another local agent to manage the other. I wish I had put both with Frost as the difference in service and professionalism was amazing. I would have no hesitation in recommending Pooja at Frost. She has been super helpful with both myself and the tenant, so much so that I moved the second property over to her after 6 months.PositiveProfessionalism

Mrs · 24 November 2020

★★★★★ 5/5

Google

I will refer frost partnership as letting agent. They are very professional and takes care all the necessary steps. Specially thanks to Pooja Shah who processed my case.

Arnab · 25 November 2019

★★★★★ 1/5

Trustpilot

Frost Partnership in High Wycombe is…

Frost Partnership in High Wycombe is awful. It took me way too long and a battle to get my deposit which I paid quickly to secure. Poor service from Frost and the landlord. Had I not chased for my money I would not have got it back. Absolutely shocking!

Emzy · 20 April 2022

★★★★★ 5/5

Google

I recently marketed my property to rent via Frost Partnership. Pooja Shah was extremely efficient, professional & warm. Can highly recommend there services !PositiveProfessionalism

Major · 24 November 2020

★★★★★ 5/5

Google

Working with Frost and Pooja has been great. Very communicative and helpful at every step 👍PositiveResponsiveness, Quality, Professionalism, Value

Bharat · 24 November 2021

★★★★★ 5/5

Google

We chose Frost partnership mainly because of the good feeling left after our initial meeting with Lee Moss.Our house sold in 5 days for the full asking Price. After that Allison and Lee,in their office kept us updated all the time. Cannot praise their team enough. P.S. our son,who was Also selling his house, but having problems with his agent, switched to Frost's and sold within 10 days.PositiveResponsiveness, Quality, Professionalism, Value

John · 24 November 2020

★★★★★ 5/5

Google

Pooja was amazing and extremely informative. Got me an amazing property, super fast! I highly recommend her and so happy with the service I received.

Sheila · 25 November 2019

★★★★★ 5/5

Google

special thanks to Lee and Alison for the hard work they did to sell the PropertyPositiveResponsiveness

Chan · 24 November 2021