Every review we hold for the Slough office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI had a very good experience selling my house recently with Frost partnership. They were able to organise and facilitate all the viewings for me and then kept chasing until the purchase went through. They were always very responsive when contacted by phone or email.
Dharminder · 25 November 2019
Agent replied · 23 November 2024
Hi Dharminder
Many thanks for taking the time to write a review for the Slough team. We're delighted to hear that they provided you with a responsive and professional service and that you had a good house selling experience. We will pass your comments on to all concerned and to our senior management team.
Best wishes to you from all at The Frost Partnership
★★★★★ 1/5
GoogleVery poor service....brought a house through this agency...Adam was our dealer..Really unprofessional behaviour
Robin · 24 November 2022
★★★★★ 3/5
GoogleInitially we found that Frost were very difficult to get hold of and communication was poor, however since Tegan Ellis took over the role of our property management the communication has been much better. She has gone above and beyond for us and kept us in the loop with everything. Thanks ever so much for all of your hard work Tegan.
Liam · 24 November 2022
★★★★★ 1/5
TrustpilotAVOID WHIST POOJA IS THERE!
Was renting a property from frost for just over a year. Spent so much money decorating it as the agency told us it is available for "Long term renting". I stayed within the contact and made sure my house was well kept. I welcomed my first born into the apartment and put so much effort into decorating it for my baby.
Khan · 7 November 2022
★★★★★ 5/5
TrustpilotWonderful service from Channel Williams…
Wonderful service from Channel Williams
We received very nice & friendly service from Channel Williams. She is always hard working, helpful, professional and practical. One more time thank you very mush for your outstanding service.👏
Gediminas · 6 August 2024
★★★★★ 5/5
GooglePooja at Frost helped with our lettings in Slough. The service provided has been exemplary with Pooja going over and beyond the basic management service and delivering on our expectations. I would wholly recommend using Frost for all your letting needs!
Gaurav · 24 November 2020
Agent replied · 23 November 2024
Hi Gaurav,
Many thanks for taking the time to write this glowing review for Pooja in our Slough lettings team. We're delighted to read that she has provided you with an exemplary service and has gone over and above to ensure your expectations were exceeded.
We will pass your comments on to Pooja and to our senior management team.
Best wishes to you from all at The Frost Partnership
★★★★★ 5/5
TrustpilotWORTHY A RIDE
It has been a very good ride since our partnership with The Frost. Very organised and qiuck response when contacted always. Keep up the good work esp Chanel Williams who is always in touch if needs be. Keep it up👏
Hasifah
Hasifah · 12 April 2024
★★★★★ 1/5
GoogleThe worst services ever. First they ask for holding deposits and when that is paid they back off at the last minute.
Highly disappointing and not recommended at all.
Rida · 10 October 2024
★★★★★ 5/5
GoogleWe’ve rented through Frosts for several years. Any issues are always dealt with efficiently and our rent is always paid on time. I’d definitely recommend them.
Kelly · 24 November 2022
Agent replied · 23 November 2024
Hi Kelly
Thank you so much for taking the time to write this 5* review for our Slough Lettings office. We are so pleased to hear that any issues are always dealt with efficiently. We will pass your comments on to them and to our senior management team.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 1/5
TrustpilotThey will send people in to your…
They will send people in to your accommodation with no regard for “The tenants right to peaceful enjoyment of property” or whatever the ONLY thing they really have to oblige the tenant. Twice I returned home to discover the premises had been entered unlawfully by agents of theirs. ALL their employees are of the “go f yourself” disposition. Rude, impolite, arrogant and incompetent.
Mark · 22 January 2022
★★★★★ 1/5
TrustpilotWORST EXPERIENCE IN MY LIFE THEY HAVE…
WORST EXPERIENCE IN MY LIFE THEY HAVE MADE MY LIFE HELL!!!!! THEY ARE VERY RUDE SPECIALLY POOJA SHAH!!!I wouldn’t recommend them even 1% try to get another agency that cares for you they made me clean the house professionally for 200£? I mean I lived there paid rent of course I it LOOKS USED?!?! They have taken money from my deposit?
Sara · 19 April 2022
★★★★★ 5/5
GoogleExcellent service. Great communication via Lee Henry. Extremely smooth service. Thankyou
S · 24 November 2023
Agent replied · 23 November 2024
Thank you so much for this amazing 5 star review for Lee Henry and our Slough team. We are pleased to hear that you received extremely smooth service and great communication. We will pass your comments on to Lee and to our senior management team.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 5/5
TrustpilotGreat customer experience
Great customer experience, great people management, all in all a pleasurable sale experience. Managed expectations for myself and my wife well during the initial phase.
Chris · 25 October 2024
★★★★★ 4/5
TrustpilotCarla Reynolds from property management…
Carla Reynolds from property management has been extremely helpful and quick responding to any queries I may have regarding the property I rent from them.
Emily · 18 October 2024
★★★★★ 1/5
TrustpilotBe careful with these people
Be careful with these people. When moving into rented accommodation they did not address any issues that we felt needed to be fixed, simply ignoring our emails. When we moved out, they tried to take money from our deposit to fix issues with the house that already existed before moving in. A deposit should not be there to fix existing maintenance issues.
Jules · 9 December 2021
★★★★★ 5/5
GoogleOne of the best letting agents so far I have know and his name is Sebastian. Thank you for your great help.
Minu · 24 November 2022
Agent replied · 23 November 2024
Thank you so much for taking the time to write this 5* review for Sebastien. We are delighted hear your feedback. We will pass your comments on to him and to our senior management team.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 1/5
TrustpilotAvoid at all costs
Avoid at all costs. I have rented a flat from them for 2 years, it has been 2 months since I have done the check-out and they still haven't refunded my deposit. Plus, they have tried to find the tiniest details to hold money from my deposit... their excuse to charge me £90 cleaning fee is a discoloured sealant in the bathroom.
Morgane · 5 November 2021
★★★★★ 5/5
TrustpilotPurchasing a flat
I couldn't be more pleased with my experience with the Frost Partnership. My main contacts were Lee and Alison and they were both extremely responsive, helpful and professional throughout the purchase of my flat. I was particularly impressed with how quickly they responded each time I needed information or documents. They've been such a pleasure to work with.
B · 19 April 2022
★★★★★ 5/5
GoogleI have bought and sold the property from the same agent .
Lee Henry and Alison perched were outstanding .
Regular updates about the progress of sell .
Very satisfied and impressed with outstanding service .
Muhammad · 25 November 2019
Agent replied · 23 November 2024
Hi Muhammad,
Thank you so much for taking the time to write this review. Great to here that the Slough team provided you with excellent customer service. We'll pass you comments on to everyone mentioned and our senior management team.
Best wishes from all at The Frost Partnership
★★★★★ 1/5
GoogleVery poor customer service nd agents are very rude. We been there to discuss our properly issue but they are not helping us to solve issues. Nd behave like unprofessional. 😡😡😡 …
Jyoti · 24 November 2020
Agent replied · 23 November 2024
Hi Jyoti
We take all feedback seriously and would like to look into this, however we have no contact details for you. Please email your contact information and details of the issue you would like to discuss to marketing@frostweb.co.uk and a manager will contact you.
Kind regards
★★★★★ 5/5
GoogleGot a excellent service always from pooja and has rented my property, and always listens and always answers my questions fully and always honest highly recommend and excellent at her job
Permjit · 25 November 2019
Agent replied · 23 November 2024
Hi Permjit,
Thank you so much for taking the time to write this 5* review.
We're delighted to hear that you have received excellent customer service from Pooja. We will pass your comments on to both Pooja and our senior management team. Kind regards
★★★★★ 1/5
GoogleRidiculous service.
Impossible to book viewings with these people. Don’t bother to try.
Irine · 24 November 2022
Agent replied · 23 November 2024
We take all feedback seriously. However, we have no record of any contact from you and do not have any contact details for you. We would be grateful if you could email your contact information to marketing@frostweb.co.uk please and a manager will contact you.
Kind regards, The Frost Partnership
★★★★★ 5/5
GoogleThe estate agent on the phone was very polite and informative 👍 …
Muzeen · 24 November 2022
Agent replied · 23 November 2024
Many thanks for leaving this 5* review for our Slough team.
Best wishes to you from all at The Frost Partnership Estate Agents
★★★★★ 1/5
TrustpilotThey have not paid back my deposit for…
They have not paid back my deposit for 3 months now. I moved out of the property rented in July. Have been calling them and sending emails with no response as to when the deposit will be paid back. During the tenancy did not get much support. Definitely do not recommend the agency.
Natalia · 11 October 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
