Every review we hold for the Slough office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe would like to take some time and thank Jeevan who helped and guided us all throughout our journey to rent our first home in the UK. He was very calm and answered all our questions and considering we are a first time customer in a new …
Swapnil · 10 October 2023
Agent replied · 23 November 2024
Thank you so much for leaving this amazing 5* Google review for our Slough Lettings team and especially Pooja and Jeevan. We are so pleased to hear that they were helpful and guided you to rent your first home in the UK. We will pass your … More
★★★★★ 5/5
GooglePooja from Frost has been really helpful in finding us a tenant. She is very thorough in her job and absolutely brilliant sales person. She knew the right kind of people to help out with all the related services and getting all the certificates at the best rate before the tenant moves in. Its been really easy for me with her handling the whole process. Thanks Pooka for all the help.
Vikas · 24 November 2020
Agent replied · 23 November 2024
Hi Vikas,
Many thanks for taking the time to write this 5* review for Pooja from our Slough team. We are delighted to read that you received a knowledgable and professional property lettings service, and her positive approach took the stress out of finding a tenant for your property.
We will pass your comments on to Pooja and to our senior management team.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleOne of the finest estate agents in Slough who provide an all round excellent service...highly professional, efficient and friendly.I did have a very positive experience dealing with them who made the whole process in fact enjoyable.
Cannot recommend them enough and a special note of thanks to Adam Maidment who has provided excellent service throughout the entire transaction.
Nafisa · 24 November 2022
Agent replied · 23 November 2024
Hi Keith,
Thank you so much for your 5 star review. That's great to read; we're so pleased the Slough Sales team, and especially Adam, provided excellent service. We will pass your comments on to them and to our senior management team.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleWas so kind agent and so quik he help me thanks a lot
Irena · 10 July 2026
Agent replied · 10 October 2026
Many thanks for leaving this 5* Google review for our Slough team. It is very much appreciated.
Best wishes to you from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleThanks to Pooja, I had a wonderful experience with Frost partnership and so is delighted with the flat. Pooja is amazing, very professional and efficient in her approach. She is very helpful, informative, sincere and available to sort matters out at anytime. She was very understanding of my requirements. I would highly recommend Pooja to do any property dealing.PositiveResponsiveness, Professionalism
Cristo · 24 November 2021
Agent replied · 23 November 2024
Hi Cristo, Many thanks for taking the time to write this 5* review for Pooja from our Slough Lettings team. We are delighted to read that she provided you with a professional and efficient lettings service.
We will pass your comments on to Pooja and also to our senior management team.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleI cannot recommend Frost Partnership highly enough Lee Moss was very experienced and helped me through a very difficult probate sale. His knowledge and expertise was brilliant. Alison Perchard also dealt with the admin side of the sale and again her knowledge and help at every stage was brilliant and I would definitely use Frost again Thank youPositiveResponsiveness, Professionalism
Sylvia · 24 November 2021
Agent replied · 23 November 2024
Hi Sylvia,
Thank you. That's fantastic to read; we're so pleased the Slough team helped you through a very difficult sale, especially Lee Moss and Alison Perchard. We will pass your comments on to them and to our senior management team.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 1/5
GoogleWas renting a property from frost for just over a year. Spent so much money decorating it as the agency told us it is available for "Long term renting". I stayed within the contact and made sure my house was well kept. I welcomed my first born into the apartment and put so much effort into decorating it for my baby.
Pooja then decided to come and do the half year inventory check and all of a sudden raised so many complaints which were all false. I debunked all her false accusations on email showing our first 2 inventory checks as evidence. She also mentioned about mould being on the wall as our fault when the old tenants and building maintenance man both already mentioned the apartments have mould issues. We had already raised concerns to the agents months before about this and we were completely ignored. Pooja didn't like that I spoke out and so she sent us an eviction letter. We called her to ask why she is evicting us and she rudely said I should want to leave the property anyway due to mould as I have a newborn (Indirectly questioning my care for my child). A few days later she sent us an emailing saying she is 'Glad' to inform us of our eviction date.
This is all clearly discrimination against me and my partner. I can see there are other reviews about her. I hope frost take action and do something about her. She should not be in such a sensitive role as she clearly lacks professionalism and doesn't know how to speak.
Please don't rent from this agency whilst Pooja is working there .I know other people losing their homes because of her too. Although she is just one person she's clearly putting a lot of people in detriment and I would hate for that to be you too.
Iman · 24 November 2022
★★★★★ 5/5
GoogleAbsolutely phenomenal service provided by Frost Partnership in Slough. The service provided by Lee, Andy and Alison was fantastic and very person centred. They ensured we found a buyer and were there to see it through in its entirety. Reasonably priced as well. Thank you very much for selling our house in this tough climate. Highly recommended if you want the job done!
Saad · 25 November 2019
Agent replied · 23 November 2024
Hi Mirza
What a fantastic 5* review for the Slough team! Thank you so much for your superb feedback and comments. We will pass your review on to Lee, Andy and Alison and also to our senior management team. Best wishes to you from all at The Frost Partnership
★★★★★ 5/5
GoogleI want to extend my sincerest thanks for the exceptional support The Frost Partnership provided throughout this process. Your responsiveness and willingness to go above and beyond is truly appreciated.
Their effort has made a significant difference in my experience and does not go unnoticed.
Their service has been outstanding and deserves recognition.
Mongezi · 1 March 2025
Agent replied · 10 April 2025
Many many thanks for writing this exceptional 5 star Google review for our Slough Sales team. It was great to hear that their service has been outstanding and that this made a significant difference to your experience. We will pass your comments on to them and also to our senior management team.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleI have no complaints about Tegan my property manager at Frosts.
Tegan is always polite and very helpful, she is always so willing to help with any problems I have with my properties. Tegan is very easy to talk to and gets jobs done.
Christine · 24 November 2022
Agent replied · 23 November 2024
Hi Christine
Many thanks for taking the time to write this 5* review for Tegan from our Property Management office.We are delighted to read that she is always polite and very helpful. We will pass your comments on to her and to our senior management team.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 1/5
TrustpilotThere is no complaints process
There is no complaints process, awful customer communication or urgency on a maintained property. Sebastian Rodriguez and Sarah Kirk have been unhelpful on an ongoing issue with contradictory statement when contacted, often pushing responsibility on the landlord when the contract is between us and Frost Partnership.
The service levels are unsatisfactory and no issues are resolved.
Jaspreet · 3 April 2024
★★★★★ 1/5
TrustpilotLandlords stay away
Can't find words to describe how bad the quality of service is. Frosts charges me management fee for "managing" my property. But now I have to manage Frosts and my property.One of many examples - Gas Safety certificate on my property has expired. As managing agent they should have initiated the process of getting new one. But they didn't. I raised it with them when I realized it. It took them more than 3 weeks and multiple follow ups to get it sorted. The lady dealing with my property has absolutely no clue about what Gas Safety Certificate is what is the purpose of it.Their contractors charge extortionate rates. You can get things done in half the money if you find a tradesman. You are better of managing your property than giving it to Frosts. You will end up managing it yourself anyway.
Omega · 4 February 2022
★★★★★ 5/5
GoogleFrost have sold two properties for me and have worked above and beyond my expectations. Their experience, advice and patience with the process has been invaluable and greatly appreciated. I would not hesitate to go straight back to them if I buy or sell in the area again. Excellent.
Anne · 11 March 2025
Agent replied · 25 July 2025
Hi Anne - Many thanks for writing this “Excellent” 5 star Google review for our Slough Sales team. It was great to hear that their experience, advice and patience with the process was invaluable. We will pass your comments on to them and also to our senior management team.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 1/5
GoogleFeedback is that customer service received by Pooja was very poor when dealing with a colleague I was with at the time. My colleague was left feeling disappointed and very upset and was not dealt with in a professional manner. More customer service training is needed as a whole.NegativeProfessionalism
Rachael · 24 November 2021
Agent replied · 23 November 2024
Hi Rachael
We take all feedback seriously and would like to look into this. However, we have no record of any contact from yourself with our Slough office and therefore no contact details for you.
Please email your contact information and details of the issue you would like to discuss to marketing@frostweb.co.uk and a manager will contact you.
Kind regards
★★★★★ 5/5
GoogleAlison and Lee at Frost Partnership were great, sale was very smooth.
Paul · 17 February 2026
Agent replied · 17 April 2026
Hi Paul - Many thanks for leaving this 5* Google review for our Slough team. It is very much appreciated.
Best wishes to you from all at The Frost Partnership Estate Agents
★★★★★ 1/5
TrustpilotAt the end of the rental period high fee 490 GBP
At the end of the rental period, we cleaned the house and left, the house was empty for a few weeks after we left, it may have gotten a little dusty in the meantime, the real estate agent told us that cleaning would be done, we accepted it but they charged us 340 pounds, even for the London area, a very high amount of money for cleaning service. I asked the cleaning company for the invoice for this service, they did not send it. We also left an extension cord, a clothes drying rack and a few items for the next tenant, and I was charged 150 pounds to remove them from the house, I do not find these actions fair at all. An uninterested and unkind real estate office
Ugur · 5 February 2025
★★★★★ 5/5
TrustpilotJamie Berryman is a Saint
Jamie Berryman is a Saint! I knew the moment Jamie valued our property I had total faith he would sell our property and give that personal touch through to completion. He is reliable, extremely professional and hardworking, from checking his emails in the evening when things turned stressful. Being 100% honest which in my opinion is a rarity with Estate Agents... He eased the whole experience & is a true credit to The Frost Group. This is our 4th house sale and I wish all agents had the knowledge and calmness Jamie has displayed. The team behind Jamie also need praise. Thanks to Paige and Andy too for all of your help with the Sale.
Marianne · 10 June 2021
★★★★★ 5/5
GoogleAll staff here are so friendly and helpful. I was able to move into my property hasstle free. I was particularly impressed by Nabid Rahman who was so patient with all my questions and was so helpful. He really does go above and beyond in his role and is a real asset to the team !
Emma · 10 October 2024
Agent replied · 23 November 2024
Hi Emma - Many thanks for writing this 5* Google review for our Slough Residential Sales team and especially Nabid. We are delighted to hear that the staff were so friendly and helpful and you were able to move into your property hassle … More
★★★★★ 5/5
Google5 star very helpful I would recommended
Muhammed · 27 March 2026
Agent replied · 17 April 2026
Thank you very much for this 5* review for our Slough team. It is very much appreciated and we will pass it on to them and to our senior management team.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 1/5
GoogleIf I could give a 0 I would.
Dire communication, from Colin all the way down. Avoid if you can.
Claire · 10 August 2026
★★★★★ 1/5
GoogleAvoid This Agency, Poor Service and Unresolved Issues
I had a very disappointing experience with this agency. Over the course of a month, we dealt with a severe water leak in the property, which was not addressed despite multiple complaints. The living conditions were unacceptable.
Additionally, they withheld our deposit without providing clear justification. The terms in the contract were confusing and did not seem fair to us as tenants.
I would strongly recommend others to be cautious and avoid this agency if you value clear communication and good service.
Aumim · 24 January 2025
★★★★★ 1/5
TrustpilotVery bad experience with the feltham branch staff!!
Very bad experience with the staff!!Paid a holding deposit to hold a property.. two days after I was told it was taken by someone else.Mentioning no name i was shown other properties as the company had my holding deposit yet again the property was let to someone else.Been nearly two week since I paid my holding deposit. Company was quick to ask for deposit and no response till i contact them for an update.Refund has been issued still waiting for it.I have had to take time out of work to view properties why would an estate agent show me properties when they are already off the market?No communication withing the staff. I have to chase all the timeI would say its a waste of time dealing with company like this!!
Amardeep · 24 March 2021
★★★★★ 5/5
TrustpilotCarla has been such great help
Carla has been such great help, she has been attentive and made me feel valued as a customer. She went above and beyond to ensure everything went smoothly, even when I had additional questions.
Tracey · 21 December 2024
★★★★★ 5/5
GoogleThe best experience with an estate agent so far, the whole team very responsive and very professional. The whole process felt easy Eleanor was great all the way with the viewings. Highly recommend the Slough Team !!! Keep it up and wish you all great successPositiveResponsiveness, Quality, Professionalism, Value
Desmatt · 24 November 2020
Agent replied · 23 November 2024
Hi Desmatt,
Thank you for taking the time to write this glowing 5* review for Eleanor and our Slough team. We are delighted to read that the whole team were exceptionally responsive and professional, and that Eleanor provided an outstanding property service throughout.
We really appreciate your recommendation and and we will pass your review on to Eleanor and our senior management team.
With very best wishes from all at The Frost Partnership Estate Agents.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
