Frost Partnership Slough reviews

★★★★★ 5/5

Google

Frost made the sale very smooth and stress free for us We are very impressed with Mathew’s high level of professionalism and his consideration of our work schedule He was able to arrange all bookings at our convenience

Moji · 17 March 2026

★★★★★ 1/5

Google

I received a call from Harjivan yesterday confirming that the property was mine and that I just needed to put down the holding deposit. I explained that I was at work and could not make the payment immediately. I was reassured that this was …

Cherie · 17 January 2026

★★★★★ 1/5

Google

If you're a renter and you can avoid using Frost then I'd recommend you to go elsewhere. They very much support a landlord over you. It has just taken us over 6 weeks to get our deposit back because the landlord stopped replying to the estate agents. Instead of the estate agents releasing the payment they wanted to give the landlord 3 months from after the date we moved out before they would give us our money back. Even though we told them this wasn't acceptable it wasn't until we got the Deposit Protection Scheme involved that we actually heard back from Frost. We found out that the flat we were renting had been sold by a sign in the estate agents window - which was really distressing. Turns out the Landlord had asked them not to tell us because they wanted us to stay in the full contract, which would have meant we would be moving out on the 20th December. When we pointed it out to the estate agent what a bad time this would be for us to find a property to move into they were like 'Yes that would be a terrible time to have to find somewhere' . . . obviously not terrible enough for them to think it was worth letting us know. Also if you're a Landlord you might want to think twice about using Frost - there were times when I genuinely believe that the landlord had ok'd for work to be done but Frost had such a little handle on things that this took months to sort out. Our property wasn't secure for 2 months due to wrong parts being purchased and contractors 'forgetting' and then Frost claiming that they never knew about the issues even though there were multiple email trails - It was even flagged by the inventory clerk on entry! But dear Landlord, I wasn't to worry because 'if your house gets broken into the Landlord is liable'. Also if you're a landlord selling your property through Frost and it's a property that is currently tenanted, be aware that Frost wont always be leading the viewings, if they find out the tenants are in then it will be the tenants showing your potential buyers round! We were rung up and asked to show people round so many times and we could have so easily have lead these viewings and put buyers off. This is my first google review - but I really felt I needed to warn people of what a terrible time I have had with Frost Partnership and if I could save anyone the grief I thought it was worth it.

L · 24 November 2020

★★★★★ 5/5

Google

We were fortunate enough to sell our property within 2 weeks, we are so happy we did this through Frost. We dealt with Lee Henry in the Slough office and he was really good with all the communication and so professional! He kindly recommended us solicitors as well for the sale who were also very good (Quality Solicitors). Alison at Frost was also really good and kept in touch throughout the sale process. We are looking for a another property and we hope to find something through Frost as I cannot fault them or their service. Highly recommend Lee and Frost for any sales & lettings needs. Thank you for the smooth transition. Mr & Mrs AhmadPositiveResponsiveness, Quality, Professionalism, Value

Naz · 24 November 2020

★★★★★ 5/5

Google

I rent the property through them Nabid and Georgina were really helpful. Thank you for all the support.

Zunaira · 15 June 2025

★★★★★ 1/5

Trustpilot

Landlords be aware I had never used…

Landlords be aware I had never used them before April this year and in 30 years of property rental business I have never come across such an unscrupulous and unprincipled team of amateurs. The tenant introduced was a complete con man who paid no rent from month 3 and Frosts still send landlord statements with rent collection fees when they have failed to collect any rent for six months! I should have kept my property empty rather than rent it out through them.

Tufan · 10 December 2025

★★★★★ 5/5

Google

I am delighted to write this review for Lee Henry, who went above and beyond in providing invaluable guidance during my property search. Even though the property in question was not one of their listings, Lee’s expertise, professionalism, and willingness to help was truly exceptional. Lee took the time to understand my requirements and offered thoughtful advice on critical aspects of the purchasing process, including property condition, market value, and potential concerns to look out for. Lee's insights gave me the confidence to make informed decisions, and his honesty and impartiality set him apart from many others in the industry. It’s rare to find someone who genuinely cares about their clients’ interests, regardless of direct benefit. Lee’s dedication and deep knowledge of the market have made a lasting impression, and I wouldn’t hesitate to recommend him to anyone looking to buy or sell a property. Thank you, Lee, for your outstanding support!

Aakash · 4 December 2024

★★★★★ 5/5

Google

Pooja Shah was really helpful from Frost. She is knowledgeable in this area, highly customer centric approach and always wants to help the customer which is really appreciable. From the time she showed me the apartment to finalizing the contract was super fast and super supportive on each and everything. She was patient enough to address all the queries of the customer and very very cooperative. I am delighted with the excellent timely service I got from her and Frost. Well done Pooja. I want Pooja to be my agent for buying a house in London. Keep doing the good work. All the best.

Srinivas · 25 November 2019

★★★★★ 1/5

Google

Moving in was absolutely fine and I had no issues at all. Unfortunately, moving out was a completely different experience. They tried to deduct as much as they possibly could from my deposit, charging extremely high prices for things that …

Husna · 17 January 2026

★★★★★ 5/5

Google

Lee Henry and his team including Alison from the sales team ensured the sale of my flat went through very smoothly in difficult times. At the start of the process Lee gave honest advice using his extensive experience of the Slough housing market this continued through the process with the buyer. Alison ensured that the sale was kept moving, staying in touch with myself, the buyer and the solicitors. Thank you very much Frost Partnership.PositiveResponsiveness, Professionalism

Rupert · 24 November 2020

★★★★★ 1/5

Google

I will stay this is most bad letting agency. Stay away from these unhelpful people as they are only after their own commission, and do not provide any services to people.

Secure · 27 March 2026

★★★★★ 1/5

Google

I had a very disappointing experience with this estate agent. As a self-employed individual, I was told my cash income wouldn't be considered, even though I provided all the necessary documentation. They insisted on bank transactions only, which is unrealistic for many self-employed people. I even offered to pay 12 months' rent upfront, but that was rejected without a clear explanation. This agency feels unprofessional and seems to be trying to trick innocent tenants and waste their time, especially if you are a foreigner. I’m still waiting for a refund of £311. If this isn't resolved soon, I’ll escalate this to the authorities. Be cautious when dealing with them. This review to people like me of foreign background just don't waste your time with them, and for you Frost management just put a sigh on your doors ,we don't deal with foreigners simple.

RIDA · 24 September 2024

★★★★★ 5/5

Google

Pooja (Senior Lettings Negotiator) at The Frost Partnership Slough has been extremely professional and helpful from our very first meeting - over the last 5 years we have dealt with Pooja, she is quick to respond to us and always gives us good advice. I have even recommended her to friends/family who are looking to let properties in the area - a pure joy to deal with.PositiveProfessionalism

Dapinder · 24 November 2021

★★★★★ 5/5

Google

One of the finest estate agents in Slough who provide an all round excellent service...highly professional, efficient and friendly.I did have a very positive experience dealing with them who made the whole process in fact enjoyable. Cannot recommend them enough and a special note of thanks to Adam Maidment who has provided excellent service throughout the entire transaction.

Keith · 28 December 2022

★★★★★ 5/5

Google

Pooja from Frost has been really helpful in finding us a tenant. She is very thorough in her job and absolutely brilliant sales person. She knew the right kind of people to help out with all the related services and getting all the certificates at the best rate before the tenant moves in. Its been really easy for me with her handling the whole process. Thanks Pooka for all the help.

Vikas · 24 November 2020

★★★★★ 5/5

Google

One of the finest estate agents in Slough who provide an all round excellent service...highly professional, efficient and friendly.I did have a very positive experience dealing with them who made the whole process in fact enjoyable. Cannot recommend them enough and a special note of thanks to Adam Maidment who has provided excellent service throughout the entire transaction.

Nafisa · 24 November 2022

★★★★★ 5/5

Trustpilot

I couldn’t be happier with the service…

I couldn’t be happier with the service I received from Nabid and his team.

Annabel · 4 March 2026

★★★★★ 5/5

Google

I cannot thank, show my appreciation, nor praise the Slough office team highly enough. Georgie welcomed and showed me the property and facilitated everything with the landlord quite brilliantly. Colin offered guidance and advice, always calmly and appropriately through what is a quite challenging experience. At all times I was reassured and felt 100% confident everyone was doing what they could to make things happen - and in little over 2 weeks we crossed the line. I most highly recommend the team.

Conrad · 26 June 2024

★★★★★ 1/5

Google

Very bad. Frost Slough are asking for minimum 54000/Anum salary to pass the reference to rent a property. Blaming the reference checking agency and landlords but hiding the fact that they are the one who promises and increases the expectations of landlords to scam and attract. When I insisted to check with landlord they got rude and said if tenants cannot afford to pay rent after property is let then insurance company will pay the rent. When asked low long then they refused to answer and put the phone down.

E · 27 May 2024

★★★★★ 5/5

Google

Thanks to Pooja, I had a wonderful experience with Frost partnership and so is delighted with the flat. Pooja is amazing, very professional and efficient in her approach. She is very helpful, informative, sincere and available to sort matters out at anytime. She was very understanding of my requirements. I would highly recommend Pooja to do any property dealing.PositiveResponsiveness, Professionalism

Cristo · 24 November 2021

★★★★★ 5/5

Google

I cannot recommend Frost Partnership highly enough Lee Moss was very experienced and helped me through a very difficult probate sale. His knowledge and expertise was brilliant. Alison Perchard also dealt with the admin side of the sale and again her knowledge and help at every stage was brilliant and I would definitely use Frost again Thank youPositiveResponsiveness, Professionalism

Sylvia · 24 November 2021

★★★★★ 1/5

Google

Was renting a property from frost for just over a year. Spent so much money decorating it as the agency told us it is available for "Long term renting". I stayed within the contact and made sure my house was well kept. I welcomed my first born into the apartment and put so much effort into decorating it for my baby. Pooja then decided to come and do the half year inventory check and all of a sudden raised so many complaints which were all false. I debunked all her false accusations on email showing our first 2 inventory checks as evidence. She also mentioned about mould being on the wall as our fault when the old tenants and building maintenance man both already mentioned the apartments have mould issues. We had already raised concerns to the agents months before about this and we were completely ignored. Pooja didn't like that I spoke out and so she sent us an eviction letter. We called her to ask why she is evicting us and she rudely said I should want to leave the property anyway due to mould as I have a newborn (Indirectly questioning my care for my child). A few days later she sent us an emailing saying she is 'Glad' to inform us of our eviction date. This is all clearly discrimination against me and my partner. I can see there are other reviews about her. I hope frost take action and do something about her. She should not be in such a sensitive role as she clearly lacks professionalism and doesn't know how to speak. Please don't rent from this agency whilst Pooja is working there .I know other people losing their homes because of her too. Although she is just one person she's clearly putting a lot of people in detriment and I would hate for that to be you too.

Iman · 24 November 2022

★★★★★ 5/5

Google

Absolutely phenomenal service provided by Frost Partnership in Slough. The service provided by Lee, Andy and Alison was fantastic and very person centred. They ensured we found a buyer and were there to see it through in its entirety. Reasonably priced as well. Thank you very much for selling our house in this tough climate. Highly recommended if you want the job done!

Saad · 25 November 2019

★★★★★ 5/5

Google

I want to extend my sincerest thanks for the exceptional support The Frost Partnership provided throughout this process. Your responsiveness and willingness to go above and beyond is truly appreciated. Their effort has made a significant difference in my experience and does not go unnoticed. Their service has been outstanding and deserves recognition.

Mongezi · 1 March 2025