LQ Sidcup reviews

Hi Sharon,Thank you so much for your 5-star review! We’re delighted you had a nice and friendly experience; it truly makes us happy to hear this too😊Many thanks for sharing this with us and we look forward to helping you again soon.Customer Service Team

Hi Kathryn,Thank you so much for rating your recent experience with 5-stars!We're thrilled to hear you had a positive experience and we very much appreciate your kind words about our engineer's friendliness, efficiency, and helpfulness. Many thanks for sharing this with us and we hope to be of help again soon 😊Customer Service Team

Hi Angela,Thank you so much for your positive feedback and for rating your recent experience with 4-stars.It’s great to hear you had a friendly experience and we’re so pleased the issue was resolved for you at the same time too.Your feedback certainly helps us to understand of the amazing job our contractors and/or operatives are doing whilst in our resident’s homes so we can’t thank you enough for taking time to share your experience with us.Many thanks again!🙂Customer Service Team

HI JW,Thank you so much for your review.We value your feedback and we're very sorry your repairs and complaints are taking longer to resolve than you hoped they would be. We can imagine the disappointment and frustration this is causing you to which we offer our sincerest apology for.If there's anything we can do to further assist you, we'd very much love to hear from you to make it possible.We have an amazing team here willing to help and we're reachable by email at lqdirect@lqgroup.org.uk, and we kindly recommend 'Trustpilot' is used as your email subject on this occasion.Feel free to drop as an email and it'll be our pleasure to follow up on your repairs and complaints.Many ThanksCustomer Service Team

Hi Stuart, Thank you for reaching out and sharing your feedback. We're truly sorry to hear about the service delays and communication issues you've faced. It's disappointing to us as we strive to provide a prompt and efficient service to all our customers. We'd really appreciate the opportunity to learn more about your experience so we can work on improving things. If you could please reach out to us at lqdirect@lqgroup.org.uk using 'Trustpilot' as your subject header, our dedicated team will do everything we can to address your concerns and make things right. Many Thanks Customer Service Team

Hi Jozie,It's with great pleasure and you're most welcome too 😊We're looking forward to helping you again, hopefully at some point soon.Many ThanksCustomer Service Team

Hi Tatiana,We’re so grateful for your feedback and your 5-star rating too! 😊We’re delighted you had a pleasant experience with our plumber, it's also satisfying for us to hear this too.Thank you so much for sharing this with us, your feedback truly means a lot and we’re looking forward to helping you again soon.Customer Service Team

Hi Lorraine,Thank you for your 4-star review and for letting us know how your repair went for you 🙂We sincerely apologise if the repair took longer to complete than you hoped for but we're also glad this has since been resolved for you.We'll be sure to log your feedback regarding the long wait as it helps our management team to understand where our residents would like to see an improvement to the service we deliver.In the meantime, we're here for you and feel free to let us know if there's anything else we're able to help you with.Many ThanksCustomer Service Team

Hi Huffstead, Thank you so much for your 4 star review. We want to sincerely thank you for taking the time to leave such a warm and positive review about our engineer's work. It's extremely satisfying to hear that they were prompt and polite during their visit and, more importantly, showed respect for your space by tidying up any mess made. Many Thanks Customer Service Team

Hi James,We welcome your feedback and we thank you for sharing your feelings with us.We appreciate your honesty and we apologise profusely if you feel the issues inside your home could be dealt with more promptly and of a better standard. Your comments are certainly valuable to us James and we'll be sure to feed this information back, and hopefully it'll help us to implement changes to improve this service moving forward.In the meantime, if there's any specific issues you need further help with, please do let us know by contacting us through any channel of your choice or by emailing us at lqdirect@lqgroup.org.uk (with 'Trustpilot' as the subject) and it'll be our pleasure to do our best for you.Many ThanksCustomer Service Team

Hi June,Thank you very much for rating L&Q with 5-stars!Your review means so much to us and we're over the moon you're generally happy with the service you've received.We're sorry to learn there's some issues with contractors and we appreciate why this would be disappointing for you.Please let us know when things like this happen and we'll be more than happy to reach out to our contractors for you.Many ThanksCustomer Service Team

Hi Sharon, Thanks for sharing your review with us. We're sorry you feel we haven't listened to you or acted quick enough. We have a fantastic team here, and we're confident we can put things right if you contact us. You can email lqdirect@lqgroup.org.uk using 'Trustpilot' in your header, and we will do our best to turn things around. Many Thanks Customer Service Team

Hi Audrey,Thank you so much for your review 🙂It's great to hear one of the jobs you reported to us has since been completed, and we hope you're pleased with the works that were carried out.We can see your other outstanding repair and we’re pleased to confirm an appointment has been arranged to be completed soon.We trust you've received a text confirmation with the appointment details, but if for any reason you need further assistance from us, please do let us know and it'll be our pleasure to help.Contact with us is welcome through any of your preferred channels or by email at lqdirect@lqgroup.org.uk Many ThanksCustomer Service Team

Hi Teresa,Thank you so much for leaving us a review following your recent visit with Swale🙂We're delighted you had a positive experience, and the engineer was a pleasure to be with during his recent visit.Your feedback truly means a lot to us, and we thank you once again for taking the time to let us know how your appointment went for you.Customer Service Team

Hi Beverley,Thank you so much for rating your recent experience with 5-stars!It sounds like everything went perfectly for you and we're delighted you're happy with the service received too.Your feedback is valuable to us so many thanks for sharing your visit with us today. We hope we can help you again soon😊Many ThanksCustomer Service Team

Hi Nana,Thank you so much for taking time to leave us a review.We're chuffed to hear your journey with us was a seamless experience and Azfarul was there to help and support you.It's always with great pleasure to read such amazing feedback and we're sure Azfarul will be just as delighted with your kind words too.Many thanks once again for sharing this with us, and please reach out if there's anything you need our help with.Customer Service Team

Hi Ms Frontin,Thank you so much for the 5 star review 😊It's great to read you're happy with the service you received and this certainly makes us really happy.Many ThanksCustomer Service Team

Hi Carol,Thanks for leaving us a 5 star review!It's great to know the gas engineer was able to provide you with a polite and professional service, as we really value that type of service. Many Thanks Customer Service Team

Hi Emily,Thank you so much for your fabulous 5-star review! 😊Your kind comments have certainly made us smile and we’re thrilled you’re loving the service from us.Many thanks again for sharing this with us, your feedback is greatly appreciated, and we hope we can be of assistance again soon.Customer Service Team

Hi Elizabeth,Thank you very much for sharing your recent experience with us.Your 5-star review means the world to us and most importantly we're thrilled the work was carried out well. It’s great to hear the operative took time to explain things to you too, it certainly makes a difference when you’re kept informed and what to expect.Many thanks again for sharing this with us and please contact us if there’s anything else we can do for you.Customer Service Team

Hi Lee,Thank you so much for the 5 star review 😊It's great to read you received a great service and this certainly makes us really happy.Many ThanksCustomer Service Team