LQ Sidcup reviews

Hi Julie,Thank you so much for your 5-star review! We’re over the moon to learn your recent experience went well and you’re happy with the repair service. It makes us so happy to hear such amazing feedback like yours, so thank you once again for taking time to share this with us too. We'll forward your lovely compliment to the operatives manager. Many Thanks Customer Service Team

Hi Martin,Thank you so much for sharing your recent experience with us.We’re very sorry for the frustrating experience you initially encountered, it should never of happened this way, but we appreciate you letting us know.We're pleased the repair was finally arranged and the issue was resolved quickly for you. This is great news to hear but once again our sincerest apology to you for the trouble and inconvenience this may have caused.Many thanks for your feedback Martin, we truly value your review and feel free to let us know if there’s anything else we can do for you.Customer Service Team

Hi Richard,Thank you so much for your fabolous 5-star review! 😊We're truly grateful for your kind words and positive feedback and it's wonderful to hear that you found our team professional and courteous. We work hard to provide exceptional service and are dedicated to building high-quality homes that enhance communities, so your support and recognition certainly means a lot to us.A big thank you once again for your amazing feedback and please let us know if there's anything we can help you with.Customer Service Team

Hi Sara,Thank you so much for leaving us a review! 😊We're delighted you’ve had a wonderful experience, your kind words and special thanks for Joanna mean so much and we're certain Joanna will be thrilled to know how much you've appreciated her help and support too.Your feedback really is greatly appreciated, and we can't thank you enough for sharing this with us.Many ThanksCustomer Service Team

Hi Christine,We're extremely sorry to learn of your dissatisfaction but at the same time we thank you for raising these with us here.We understand you've already raised your concerns with us which is great to hear, as it's also important we're made aware when our residents are unhappy with the services they're receiving from us.Rest assured your concerns are currently under investigation and we'll be sure to provide you with a full response within due course.In the meantime, we're more than willing to help with any further questions you may have for us and you're more than welcome to reach out to our dedicated team here at lqdirect@lqgroup.org.uk. It'll be most helpful to us as well if 'Trustpilot' is used as your email header when contacting us on this occasion.Many ThanksCustomer Service Team

Hi Cara,Thank you for taking the time to leave us a review and for sharing your recent experience with us.It's lovely to hear you're generally happy with the service received but we're saddened to learn you're dissatisfied with the quality of the repair.If you haven't already been in touch to express your concerns, please feel free to email the details to us and we'll be happy to assist you further.Our dedicated team here are reachable at lqdirect@lqgroup.org.uk and it'll be most helpful if 'Trustpilot' is used as your email subject.Many ThanksCustomer Service Team

Hi Christine,Thank you for your review!We’re truly sorry there’s an issue with the radiators inside your home and we appreciate why they’re concerning for you, especially as the winter months will be upon us before we know it.We would love to assist you further and work with you to find a resolution. Unfortunately, as we’re unable to obtain personal details through this channel we have no alternative option but to kindly ask you to email your details to our dedicated team here who’ll be more than happy to help.It’ll be great to hear from you so we can assist you further. We can be reached at lqdirect@lqgroup.org.uk and we kindly request ‘Trustpilot’ is used as your email subject too.Many ThanksCustomer Service Team

Hi Colin,Thank you so much for your review and for bringing this matter to our attention.First and foremost, we're deeply sorry to hear of your cancer diagnosis. We can imagine this must be a difficult and worrying time, and we sincerely hope you're responding well to the treatment. We certainly feel your frustration with the length of time it's taking to complete the shower repair, especially considering your personal circumstances and we offer our sincerest apology if you feel our services have failed to meet your expectations.Whilst we appreciate you’re a priority for repairs and we endeavour to complete repairs on our first call, sometimes this unfortunately isn't always possible due to ordering new parts or materials before the repair can be completed. We also take into consideration other facilities that may be available to you and we prioritise repairs using the information that’s also available to us.Having investigated this matter further and following contact with our plumber, we understand your home is also equipped with a bath and the hot and cold-water supply was still available at the time of our visit. With this in mind, we’ve been advised alternative washing facilities are available to yourself whilst the shower is sadly out of use. If for any reason this information isn’t correct or things have changed, please do let us know as it’s important for us to know if situations change so we can offer further help to you. In the meantime, rest assured we’ve taken onboard your feedback and we’ll be sure to note your dissatisfaction as it helps us to understand where our residents would like to see a more improved service from us.Furthermore, our work planners monitor appointment availability daily and if an earlier appointment becomes available, they’ll be sure to contact you if we’re able to bring your appointment forward.We hope to think you agree with our reason for the delay, but we’d like you to know we’re here for you should you have any further questions and you’re more than welcome to reach out to us at anytime where it’ll be our pleasure to help. Contact with us is welcome via any or your preferred channels. Alternatively, our amazing team here are reachable by email at lqdirect@lqgroup.org.uk and we kindly request ‘Trustpilot’ is used as your email header when contacting us in this way.Many ThanksCustomer Service Team

Hi,Thank you very much for your review and for bringing your concerns to our attention.We're deeply sorry you've had a frustrating experience and we offer our sincerest apology for the trouble and inconvenience you've been through.We would love to assist you further and ensure you receive a response from your most recent enquiry. We'll of course work with you to help find a resolution to the problem you're experiencing as well.To help us achieve this, we kindly invite you to email the details to us at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) and one of our helpful advisors will be more than willing to do this for you.Many ThanksCustomer Service Team

Hi Mark,Thank you for your kind review and for rating our service with 5 stars 🙂We're delighted to hear that you were pleased with the service and that your problem was resolved. We appreciate you taking the time to share your positive experience with us too.We're very much looking forward to helping you again so feel free to let us know if there's anything else we can do for you.Many Thanks,Customer Service Team

Hi Brock Elbank, Thanks for raising you feedback with us. We aim to deliver a great experience and we're gutted we didn't meet expectations. We're really taken back by the injury that you have advised was sustained by the delivery person and hope they are ok. We always would make safe any dangerous repairs that are reported to us as a top priority. If the windows and drive are not up to standard then one of our Team would be keen to help. We will need some more information from you to be able to provide the best possible help and advice. With this in mind we'd be grateful if you could email us lqdirect@lqgroup.org.uk and would be a help if you use 'Trustpilot' in the subject header. Many Thanks Customer Service Team

Hi Stella,We appreciate your review and we're thankful for your feedback.We're truly saddened to read your comments and we understand why they would be upsetting for you too.We take all concerns seriously and are committed to providing a safe and respectful environment for all residents. Such behaviour will not be tolerated, and we are dedicated to investigating your concerns.Please feel free to email full details of your concerns to our dedicated team at lqdirect@lqgroup.org.uk, (with 'Trustpilot' in the subject line), and we'll be sure to arrange contact with you to discuss your review and concerns in more detail.Many Thanks,Customer Service Team

Hi Sammy,Thank you for rating your recent experience with us.Your feedback means the world to us, and we're chuffed to hear that you had a positive experience with Tamara. We're sure Tamara will be delighted with your kind words too.Many thanks again, Sammy! It's our pleasure to help, and we hope we can be of assistance again soon 😊Customer Service Team

Hi Maggie,Thank you so much for leaving us a review!We're very sorry your recent repair appointment wasn't what you expected, and we apologise for the inconvenience caused to you.We can understand your frustration with what's happened, and we would like to help you in putting right what may have gone wrong.To help us achieve this, please can you kindly email the details to us along with your full address, where our dedicated team will be more than willing to look into this matter for you. We're reachable at lqdirect@lqgroup.org.uk, and it'll be most helpful if 'Trustpilot' is used as your email subject on this occasion.Many thanks, and we hope to hear from you soon 🙂Customer Service Team.

Hi Yassin,Thank you so much for your review and for choosing your new home with us 🙂We’re so grateful for your feedback and we thank you for taking time share your recent experience and kind comments for Harry & Sefik too.It's so nice to know we have a great team offering an amazing service and we’re sure your continued journey with us will go just as well.Many ThanksCustomer Service Team

Hi Vincent,Thank you so much for your amazing review!We're chuffed to hear about your positive experience, and we're delighted to know that you received excellent service from Azfarul. It makes us proud to have such a great team member doing an amazing job. Most importantly, we're happy that you've found your new home with us.Many thanks again for sharing this with us; it's truly appreciated 😊Customer Service Team

Hi,Thank you very much for your feedback and for letting us know how your recent appointment went.We're sorry to hear there were some issues with your heating and hot water and if you're still experiencing the same problem, please let us and we'll be sure to help you resolve this.We have an amazing team here who can be reached by email at lqdirect@lqgroup.org.uk and we recommend 'Trustpilot' is used as your email subject.Feel free to reach out to us at any time and it'll be our pleasure to help😊Many ThanksCustomer Service Team

Hi John,Thank you for your review!Your feedback is important to us, and we offer our sincerest apology if you feel our service haven't quite met your expectations.We've certainly taken onboard your comments and we're truly saddened to hear you feel this way.We've contacted the building surveyor and repairs team and have requested a speedy repair of the sink holes. We're more than happy and willing to discuss the repair in more detail with you. Please email us at lqdirect@lqgroup.org.uk and we kindly request 'Trustpilot' is used when contacting us on this occasion.Many ThanksCustomer Service Team

Hi Inga,Thank you so much for your fabulous review!It's great to hear that you're happy with the finished work. We appreciate your kind words and positive feedback following your recent experience with us.A huge thanks once again, and we very much look forward to helping you again 😊Customer Service Team

Hi Claudia,Thank you for your review and for raising your concerns with us here.We're truly sorry to learn you're experience heating issues inside your home, and we can imagine the frustration this causes especially if it’s happening on a regular basis.We also appreciate and understand your dissatisfaction and our decision not to replace your boiler at this moment in time, and we offer our sincerest apology for any upset caused to you.Whilst we've taken onboard your feedback and feel your disappointment, our contractors are obliged to continue carrying our repairs to your boiler, especially if the existing boiler is in a repairable condition. If however, at any point the boiler is deemed unsafe or beyond repair it's only then we'll consider a boiler replacement.We really hope this information has helped to clarify the procedures we follow in instances like you’re experiencing. In the meantime, we strongly recommend you continue reporting any loss of heating to us where it'll be our pleasure to arrange for our gas contractor to attend and further investigate the cause for this to happen.We're also more than willing to discuss your review in more detail with you, and if you have any further questions or if there's anything further we can do to help, please let us know by emailing us at lqdirect@lqgroup.org.uk and by ensuring 'Trustpilot' is used as your email subject.Many ThanksCustomer Service Team

Hi Elias,Thank you for sharing your feedback with us.We understand your frustration with the ongoing hot water issue. It's unacceptable to be without hot water for an extended period, especially after the problem has been identified. We sincerely apologise for all the trouble you've experienced and for the continued delay in resolving this for you.We appreciate your patience so far, but we also understand your increasing concern. Rest assured, we're committed to resolving this situation and would greatly appreciate your input to help us achieve that.To assist you further, please feel free to email us the details along with your full address at lqdirect@lqgroup.org.uk and use 'Trustpilot' as the subject of your email.Many Thanks,Customer Service Team

Hi Sheena,Thank you so much for the 5 star review,It really is great for us to read the plumber was nice and understanding and your repair was fixed quickly and professionally, This certainly makes us really happy.We really do value your feedback and would like to thank you again for taking the time to share this with us,Many Thanks,Customer Service Team,

Hi Ruby,This is amazing, and thank you so much for letting us know how your appointment went.Apologies for the late arrival of the engineer; we hope it didn't inconvenience you too much.Your feedback is valuable to us, and thank you once again for your kind words.We look forward to helping you again soon 😊Many Thanks,Customer Service Team