LQ Sidcup reviews

Hi Jacqueline,Thank you so much for leaving us a 4-star review! 😊Your feedback means a lot to us, and we're thrilled to hear that all went well and you're happy with the work recently completed in your home.We appreciate you raising your concerns regarding shoe covers, and we're sorry to hear the operative failed to use them whilst in your home. Shoe covers are provided, so it saddens us to learn they weren't used on this occasion, but we'll be sure to share your feedback to prevent the same from happening again.In the meantime, a huge thanks again for your review, and we hope to be of help again soon.Customer Service Team

Hi Deborah,Thank you for your review and for taking time to bring your concerns to our attention.We’re extremely sorry to hear there’s a number of issues that are concerning for you and we apologise profusely if we’ve failed to provide you with the help you were hoping to receive from us.As you may already be aware, planned maintenance programmes for component renewals (such as new kitchens and bathrooms etc) are carried out on a yearly basis and we use the information from a stock condition survey we previously carried out on your home. The information from the survey helps us to understand and identify the properties that are most in need therefore it’s not unusual to see your home on a different programme to your neighbours. This is quite often the case, and we can truly say it wasn’t our intentions to make you feel as though some residents are treated differently, it just means your home will be on a different programme of works within a different year, but we certainly sympathise with your frustration and the upset this has caused.We’re also sorry to hear of the flooding issues as well as the mould and damp and we certainly understand why both issues are an additional worry for you too. It’s great a visit has already been arranged to assess the mould and damp and we look forward to receiving our contractors report so we can further address the problems that is causing this to happen.In the meantime, we’re most grateful for your kind words for our social media team, they truly are an amazing team, and we’re delighted you’re loving the service you receive from them as well.Furthermore, if there’s any more we can do to help, you’re more than welcome to contact us by email at lqdirect@lqgroup.org.uk (with ‘Trustpilot’ as your email subject) where our dedicated team will be more than happy to help with any concerns or enquiries you may have.Many ThanksCustomer Service Team

Hi Thiru,Thank you so much for your 5-star review and for sharing your journey with us,We’re thrilled you’ve had the most amazing experience with Mubin and we’re super proud he’s doing everything possible to ensure our customers have the best possible experience when looking for their new home.Your praises and kind words for Mubin mean the world to us and we’re sure Mubin will be most grateful for your kind words too.Many thanks again for your positive feedback 😊Customer Service Team

Hi, Ummtasneem Nadia,Thank you for taking the time to bring this matter to our attention.We're very sorry to hear you've experienced lack of communication with our pest control contractor, and we understand why this would be disappointing for you too.We'll be more than happy to help and follow up on the rodent issue with our contractor and provide you with an update.To help us make it possible, we kindly invite you to email your details to us at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) where one of our helpful advisors will be more than willing to help.Many Thanks,Customer Service Team

Hi Peter, Thank you for taking the time to express your thoughts and feelings with us. We strive to provide excellent service and are disappointed to hear that your experience has not reflected that. We value your feedback and will use it to improve our service.Our team would really welcome the opportunity to look into your concerns in more detail. If possible, could you send us an email outlining what's gone or going wrong to lqdirect@lqgroup.org.uk and please use 'Trustpilot' as your subject header? We're confident we can turn things around for you. Many Thanks Customer Service Team

Hi Mohd,Thank you so much for the 5 star review,This really is a pleasure for us to read, We are so happy to hear you have received a professional service and that everything was completed in a timely manner.We really do value your feedback and appreciate you taking the time to leave feedback for us,Thank you again for your kind words and we look forward to helping you again soon,Many Thanks,Customer Service Team

Hi Carol,Thank you so much for sharing your recent repair issue with us.It's great to hear that we responded to your enquiry so quickly and that our contractor was able to address the heating issue to get your system working again. This is certainly what we like to hear, and it makes us happy to know that you've had the best possible service.Many thanks again for your feedback Carol; it's greatly appreciated, and we look forward to helping you again 🙂Customer Service Team

Hi Geoff,We welcome your review and we thank you for sharing your concerns with us too.We’re extremely sorry to hear of the frustrating experience with the intercom issue and the inconvenience it caused. It’s important for us to ensure our residents have a smooth and positive experience, and we offer our sincerest apology if this wasn’t the case on this occasion. Furthermore, we take all allegations seriously and we will not tolerate racism throughout our organisation. We’re committed to providing a fair and equitable experience for all our residents so it’s important for us to know if this is happening.We sincerely hope the matter with access to the building has since been resolved, but we’d like you to know we’re always willing to discuss your review and concerns in more details with you.To help us make it possible and to arrange contact with you, we kindly invite you to email your details to us at lqdirect@lqgroup.org.uk (with ‘Trustpilot’ in the subject line) where one of our advisors will be more than happy to help.Many ThanksCustomer Service Team

Hi Joan,Thank you for your 4-star review!It's so lovely to hear you had a helpful experience with Yaz. Your kind review means the world to us, and it helps us to understand of the amazing job our staff are doing for our residents and customers too. Yaz will be delighted with your kind comments and to know how much you've appreciated speaking with her as well.Many thanks again for your feedback! 🙂Customer Service Team

Hi Aminul,Thank you very much for your wonderful review! 🙂We’ve absolutely loved reading your review and we can’t thank you enough for sharing your amazing journey us.It’s so nice to hear Tina was there to offer help and support with those unfortunate hitches, and it’s great to know they didn’t impact you too much.We honestly can’t thank you enough for your feedback, Tina will be most appreciate of your review too.Many ThanksCustomer Service Team

Hi Huffstead, Thanks for leaving us a review. We're pleased that the appointment was arranged and attended quickly. Now we know what the fault is we'll be in touch with you directly to book in a follow up appointment.Feel free to contact us if you require any updates via lqdirect@lqgroup.org.uk and if you use 'Trustpilot' as you subject header that would be helpful. Many Thanks Customer Service Team

Hi Bridget,We appreciate you taking the time to leave us a review and for letting us know of your experience with us.Although you’ve had a disappointing experience your feedback and comments are still important to us.We certainly feel your frustration and sympathise with the difficulties you’ve encountered especially with your own personal struggles since your fall, and we offer our sincere apology if we didn’t provide you with the help and support on this occasion. Furthermore, we hope you're ok and haven't sustain an injury during your recent falls.Please bear in mind our social media services and our website can also be used as an alternative option to reach us on, although we do advise urgent enquiries are best reported by phone so we can address and action your enquiry straightaway. We honestly appreciate the frustration and inconvenience when our lines are busy, and it’s also worthwhile considering our call back option which is available on our phone system during busier periods. In the meantime, we truly hope your heating and hot water has since been resolved but if for any reason you still need our help, please do let us know by email at lqdirect@lqgroup.org.uk (with ‘Trustpilot’ as your email subject) and we’ll be sure to arrange contact with you.Many ThanksCustomer Service Team

Hi Susana,Thank you so much for taking time to leave us a review and for sharing your concerns with us.We're extremely saddened to learn or your disappointment, and we apologise profusely for the ongoing issues inside your home.Having investigated your concerns further we understand you already have a complaint with us, and we'd like to reassure you all concerns you've raised are still under investigation,We honestly feel and understand your disappointment especially with the time it's taking to resolve your complaint for you, and whilst we try our hardest to keep the waiting time minimal, sometimes it’s not always possible and we offer our deepest apology for this.In the meantime, if you have any further questions, please do let us know by emailing us at lqdirect@lqgroup.org.uk (with ‘Trustpilot’ in the subject line) and we’ll be sure to help you with these.Many ThanksCustomer Service Team

Hi Maureen,Thank you so much for your feedback and for bringing the light to our attention.We're truly sorry to learn of the ongoing issue with your landing light, and we appreciate your concerns about this too.It's important to us that residents feel safe and secure in their homes, and we can't thank you enough for letting us know. We'll most certainly look into this issue further and work to find a solution that addresses your concerns. To help us achieve this, we kindly invite you to email your details to us at lqdirect@lqgroup.org.uk (with 'Trustpilot' in the subject line) where it'll be our pleasure to help.Many Thanks,Customer Service Team

Hi Jeff,Thank you so much for your amazing review! 🙂It’s so nice to read such amazing feedback and it certainly makes us proud to know you’ve had a pleasant experience and your happy with the works completed inside your home.Many thanks to you again for sharing this with us, it’s a pleasure to help you and we look forward to helping you again soon.Customer Service Team

Hi Nicholas,This is so lovely to hear, and we're thrilled you've chosen your new home with us.Thank you so much for sharing your journey and we just know our Sales Associate will be thankful for your kind words too.Wishing you all the best as you continue your journey with us, and we sincerely hope you have the keys to your new home soon 😊 Customer Service Team

Hi Kelly, We thank you for taking the time to express your disappointing experience with us.We're deeply sorry that you've had such a long wait for repairs to be completed and also that you still have repairs outstanding. We certainly feel your frustration when your having multiple appointments and cancellations, this is not the type of service we aim to deliver. We'd love the opportunity to gather some more information and to assist you with any outstanding jobs. To help us achieve this we kindly invite you to email the details to us at lqdirect@lqgroup.org.uk using 'Trustpilot' as your subject header, our dedicated team will do their best to follow up on this for you. Many Thanks Customer Service Team

Hi P Dauphin, Thank you so much for your feedback, your comments are really important to us as we strive to improve the service we offer to our residents. We can see notes to advise the operative has recommended you make contact with your electricity supplier as the issue is due to the Eco 7 meter supply which would mean your current electricity provider needs to attend and test the meter and supply. If the electricity provider should need any other information we'll be happy to assist so just reach out. Should you need to raise any other concerns with us then feel free to contact us by emailing lqdirect@lqgroup.org.uk using 'Trustpilot' as your subject header and one of the team here will do their upmost to assist. Many Thanks Customer Service Team Many Thanks Customer Service Team

Hi RB,Thank you for taking time out and expressing your thoughts and feelings with us.We always strive to offer an amazing service and we’re extremely sorry to learn this wasn’t your experience on this occasion.We understand our phone lines can sometimes be very busy and we apologise profusely for the inconvenience and frustration this caused.We’d very much love to help with your enquiry and to help us make it possible, we kindly invite you to email the details to us at lqdirect@lqgroup.org.uk (with Trustpilot as your email subject) and our team here will be more than happy to help.Many ThanksCustomer Service Team

Hi Naweed,We welcome your review and we're thankful to you for raising your concerns with us too.We'd very much love to gain a better understanding of the parking situation and to look at ways we can further help in resolving your concerns for you.We're deeply sorry if you've had a disappointing experience but we're always willing to discuss your concerns in more detail, and we're also happy to offer help wherever possible to obtain a resolution.To help us make it possible, we invite you to email the details to us at lqdirect@lqgroup.org.uk with 'Trustpilot' as your email subject.Feel free to reach out to us at any time and I’ll be our pleasure to arrange contact with you 🙂Many ThanksCustomer Service Team

Hi Jessica,Thank you for your review!We’re extremely saddened to learn of your dissatisfaction, and we apologise profusely for the disappointing you’ve experienced with us.We appreciate at times things do go wrong and we fully sympathise with you for the time it’s taking to resolve the situation with your boiler.Having investigated this matter further we understand you’ve already raised a complaint with us which is still under investigation and our complaint handler will continue liaising with you until your complaint is resolved. Please note any requests for compensation will also be considered and decided in line with our policy at resolution stage.We trust your complaint is in good hands but if you have any questions or further concerns, please contact us and we’ll be sure to help.We have an amazing team and you’re welcome to contact us at any time at lqdirect@lqgroup.org.uk with ‘Trustpilot’ being used as your email subject on this occasion.Many Thanks Customer Service Team

Hi Anna, Thank you so much for sharing your awesome review and positive thoughts with us ☺️ We absolutely love hearing that you’re delighted with our service. It brings us so much joy to know you think so highly of us, and your heartfelt comments have truly made us smile. We look forward to helping you again, hopefully sometime soon! Many thanks again for your wonderful review! Customer Service Team

Hi Jayne,Congratulations on your new home! 🎉Exciting times for you and thank you so much for sharing your journey with us.We're over the moon to hear that you had such a wonderful experience buying a shared ownership property with us. We work hard to provide our customers with the best possible service, and we're truly delighted that you found our team to be supportive, understanding, and professional. We're particularly pleased that you appreciated our clear communication, timely updates, and guidance throughout the process. Your feedback is invaluable to us, and it motivates us to continue providing exceptional service to our customers so a huge thanks once again for taking the time in sharing this with us.Wishing you all the best as you continue to settle into your new home, we hope you make lots of happy memories too.Many ThanksCustomer Service Team

Hi Mary,Thank you so much for taking the time to share your recent experience with us.We feel your frustration with the recent service you received from our contractor, and we apologise profusely if they failed to meet your expectations on this occasion. It's important for our customers to feel informed and comfortable throughout the service process and we'll share your feedback with our team to ensure that the engineers provide clear communication and updates during their visits.In the meantime, we've checked the Gas Safety Certificate for the recent checks, and everything is well with no issues or concerns raised. We hope this will give you some reassurance but if you do have any further questions, feel free to let us know by email at lqdirect@lqgroup.org.uk (with 'Trustpilot' in the subject line) where it'll be our please to help you with these. Many ThanksCustomer Service Team