LQ Sidcup reviews

Hi Raven,We welcome your review, and we thank you for taking the time to share your concerns with us.Firstly, we’re so sorry to hear you feel your home is no longer suitable and we’re also saddened to learn about the behaviour from ex-partner as well. We fully appreciate and understand this is a traumatic experience as well as worry for you, and we strongly advise you immediately report any harassing or threatening behaviour to the police.Further to your concerns, we fully sympathise with you for the difficulties you’re facing trying to move to a more suitable property and we apologise profusely if you feel we haven’t provided you with the help and support you hoped to receive from us. Admittedly there’s an extremely high demand for housing which is beyond our control, therefore it can take many months or years for a suitable property to be come available that meets your needs. As a result of this and considering the long waiting times involved, we had no alternative option to close our transfer waiting lists in 2021 which wasn’t a decision easily made. We appreciate this may be disappointing and it’s not our intentions to cause you any upset and as an alternative option we highly recommend a mutual exchange as another option to consider which is deemed to be more successful.If of course you have any further queries or questions, you’re more than welcome to reach out to us and we’ll be more than happy to provide further advice and guidance. Our dedicated team here can be reached by email at lqdirect@lqgroup.org.uk and we recommend ‘Trustpilot’ is used as your email subject on this occasion.Many ThanksCustomer Service Team

Hi Steven,Thank you so much for leaving us a review.We're very sorry to learn of your dissatisfaction, and we apologise profusely if our services have failed to meet your expectations.We take all feedback seriously and are committed to improving our service. We appreciate you bringing these concerns to our attention and will use your feedback to inform our ongoing efforts to enhance our processes and communication.In the meantime, if there's anything we can help you with, it would be great to hear from you. We have a fabulous team here, and you're more than welcome to reach out to us at any time. You can contact us by email at lqdirect@lqgroup.org.uk, and we kindly request 'Trustpilot' to be used as your email subject.Many Thanks,Customer Service Team

Hi Dan,Thank you for sharing your review with us. We very much appreciate you bringing this matter to our attention.We sincerely apologise for the delay in providing you with the information you're looking for and for any dissatisfaction this may have caused.We understand why this situation could be disappointing for you, and we're eager to assist and investigate the cause for this delay.To facilitate our efforts, could you please email your details to us at lqdirect@lqgroup.org.uk, and kindly mention 'Trustpilot' in the subject line of your email.Our dedicated team is here to support you and will do their best to help 🙂Many Thanks,Customer Service Team

Hi Diana,Thank you so much for your lovely review.It's so nice to hear you've had a great experience and Lee was there to help you with your maintenance query. We’re pleased he managed to find you an appointment so soon too, which is fantastic, and we sincerely hope the repair goes well for you.Many thanks again for your feedback, it's greatly appreciated and a very Merry Christmas to you and yours, from all of us at L&Q🎄😊Customer Service Team

Hi Suzanne, Thanks so much for the 5 star review! 😊We really do love to hear of experiences like yours. It sounds like the engineer delivered a great service. Many Thanks Customer Service Team

Hi Miss Williams,This is fabulous news! 🙂Thank you very much for sharing this with is us and for rating your recent experience with 4-stars too.We're truly delighted to hear of your positive experience with our gas contractor, and we’re sure they’ll look forward to providing you with the same level of service again.In the meantime, please reach out to us if there’s anything else we can do for you, and it’ll be our utmost pleasure to help.Many ThanksCustomer Service Team

Hi Yvonne,Thank you so much for your positive review.We’re overwhelmed with your heartfelt comments, and it makes us super proud to know Michelle showed compassion towards your situation.She truly is a valued staff member and love that you feel the same too.Many thanks and we look forward to helping you again soon 🙂Customer Service Team

Hi Barbara,Thank you so much taking the time to share your thoughts with us,We’re so sorry you feel we don’t listen to our residents’ complaints, and we’re saddened by this comment too.We’ve certainly taken onboard your comments and concerns regarding assistance during an emergency and whilst we welcome your feedback our current policy for the quickest response is within 4 hours. Understandably and as per the example given in your review, we appreciate the timeframe isn’t suited for every kind of repair, but rest assured your feedback and suggestion has been noted as it helps us to understand where our residents would like to see improvements made.In the meantime, if there’s anything we can help you with, please let us know and it’ll be our pleasure to do our utmost for you.We can be reached by email at lqdirect@lqgroup.org.uk and we recommend ‘Trustpilot’ is used as your email subject. Alternatively, you’re welcome to contact us through any of your preferred channels where one of our Customer Service Advisors will be more than happy to help.Many ThanksCustomer Service Team

Hi Oluwafunmilayo, Thank you so much for your 4-star review! 😊 We’re so pleased to hear that you had a prompt and positive experience with us, and we’re glad your recent interaction met your expectations. Your amazing feedback means a lot to us and lets us know we’re on the right track. Thanks again, and we hope to assist you with anything else you might need in the future! Customer Service Team

Hi Tina,Thank you so much for the 5 star review 😊 It's great to read you received an excellent service and this certainly makes us really happy. Many Thanks Customer Service Team

Hi Princess, Thank you so much for your wonderful review! 🙂 We truly appreciate you taking the time to share your positive experience with us. It means a lot to know that our Kew Bridge Rise team made such a great impression and provided you with the service you deserve. We're incredibly proud of Jhon and Nicki, and we feel very lucky to have such dedicated and hardworking individuals supporting our customers. Thank you again for your kind words and support! If there’s anything else we can do for you, please don’t hesitate to let us know. Customer Service Team

Hi Lu,Thank you for your review and for raising your concerns with us too.We’re so sorry there’s an ongoing repair waiting to be done, we honestly feel why this is a worry for you and we apologise profusely for the continued delay in resolving this matter.We would very much love to be given the opportunity to help, investigate the cause of the delay and to work with you in finding a resolution.To help us achieve this, we kindly invite you to email your details to us at lqdirect@lqgroup.org.uk (with ‘Trustpilot’ as your email subject) where our dedicated team will happily do their utmost for you.Many Thanks Customer Service Team

Hi Yan, Thank you so much for rating your recent experience with a full 5 stars! 🙂 We're delighted with your positive feedback, and it makes us happy and proud to know that everything went well and you received good, professional service. Your feedback is very reassuring for us, and we look forward to delivering the same quality service to you again in the future. Many thanks again! Customer Service Team

Hi D.A.P,Thank you so much for your review and for expressing your thoughts and feelings with us.We are deeply sorry to learn you’re feeling ignored and we apologise profusely if we haven’t fulfilled your expectations.We always strive to offer a great service to our residents, and we want more than anything for our residents to be happy with the service we deliver.We’re here to help and we’re more than willing to discuss your concerns in more detail with and we’d also love the opportunity to find out the cause of the delay with your complaints.To help us make it possible, we kindly invite you to reach out to us by email at lqdirect@lqgroup.org.uk (with ‘Trustpilot’ as your email subject) where we’ll be more than happy to help you.Many ThanksCustomer Service Team

Hi John,Thank you so much for leaving us a review and for sharing your dissatisfaction with us.Whilst we appreciate and understand your frustration with the delay in offering an appointment there could be various reasons for this to happen, but we're more than happy to investigate this further for you and provide an explanation.Please feel free to email us with your details and a brief description of the repair and one of our helpful advisors will be more than willing to do this for you.We're reachable at lqdirect@lqgroup.org.uk and it'll be most helpful to us if 'Trustpilot' is mentioned into the subject line of your email too.Many ThanksCustomer Service Team

Hi Amanda,Thank you very much for sharing your concerns with us.We're truly sorry to hear about the extended period during which you have been unable to access your scooter. We understand your frustration with this and we sincerely apologise for the delay in resolving this matter.We're eager to assist you further and work together to find a solution. To facilitate this process, could you please email your details to us at lqdirect@lqgroup.org.uk (with 'Trustpilot' in the subject line) where one of our helpful advisors will be more than happy to assist you.Many Thanks,Customer Service Team

Hi Durell.Thank you very much for you 4-star review! 😊We absolutely value your feedback and we're chuffed to hear our electricians were both professional and knowledgeable during their recent visit to your home.It makes us proud to know our staff are delivering an amazing service, despite the slight delay in offering an appointment to which we apologise for any disappointment this may have caused you.Many thanks once again and we look forward to helping you again, hopefully sometime soon.Customer Service Team

Hi Sue,We’re extremely saddened to hear of your dissatisfaction but at the same time we’re thankful to you for expressing your thoughts with us here.We sincerely apologise if our services have failed to meet your expectations. This is naturally concerning for us too as we always strive to deliver an amazing service to customers and residents.We’re always open and willing to discuss any concerns you may have and you’re more than welcome to email our dedicated team here with the details where it’ll be our pleasure to help.Contact with us is via email at lqdirect@lqgroup.org.uk and we kindly request ‘Trustpilot’ is included in the subject line of your email too.Many ThanksCustomer Service Team

Hi Sarah,Thank you so much for your amazing review!It's lovely to hear that our contractor provided you with a prompt and efficient service, and we're delighted that the repair has resolved the boiler pressure issue you've been experiencing. This truly is great news and it makes us proud to know that K&T Heating is doing a fabulous job for our residents too.A big thanks once again for sharing this with us! 😊Customer Service Team

Hi Blackbutterflai,Thank you so much for taking the time to let us know.We're sorry to hear this is still happening and we understand why it’s a worry for you too.We'll be sure to pass on your feedback to our neighbourhood team for further assistance with this matter.Many ThanksCustomer Service Team

Hi Philip,Thank you for taking the time to share your experience with us.We're deeply sorry to hear about the disappointing experience you had and we sincerely apologise for the added stress of the ceiling collapse. We understand the inconvenience and discomfort this has caused you, and we truly hope that your shoulder starts to feel better soon.Upon further investigation, we've arranged for your ceiling to be made safe and to address the issue causing the collapse. We're confident that this'll be resolved for you very soon. Once again, we offer our sincerest apologies for the frustration and upset this has caused.Your feedback is valuable to us, and we will make sure to share it internally to learn from these mistakes.If there is anything else we can assist you with, please feel free to let us know. You can reach our dedicated team via email at lqdirect@lqgroup.org.uk, and kindly mention 'Trustpilot' in the email subject.Many ThanksCustomer Service Team

Hi Rahma,Thank you so much for taking time to let us know how your recent plumbing repair went for you.Our plumber has certainly made us proud for delivering such amazing service and we can honestly understand why you're delighted with his help and work too.Please feel free to email your details to us at lqdirect@lqgroup.org.uk (with 'Trustpilot' in the subject line) and we'll be sure to pass on your personal thanks for you.Alternatively, we can pick up your compliment online by following the link below.https://www.lqgroup.org.uk/contact-us/webforms/compliment-formWe hope this helps and a huge thank you once again for your wonderful review 😊Customer Service Team

Hi Karen.Thank you for your review!We appreciate you raising your concerns with us and we’re extremely sorry to learn there’s some confusion with issuing you with a new fob.We would like to help and gather some more information so we can assist you in resolving this matter.If you’re not already in touch, please kindly email your details to us at lqdirect@lqgroup.org.uk where we’ll be more than willing to help. It’s advised ‘Trustpilot’ is used as your email subject when contacting us on this occasion too.Many ThanksCustomer Service Team