Trusted Agent profile · Sidcup
★★★★★
1,704 reviews across 3 platforms
Cray House, Maidstone Road, Sidcup, DA14 5HU
Part of LQ, see every office.
LQ's office in Sidcup, at Cray House, is rated 3.4 out of 5 across 1,704 reviews on three platforms, including 96 Google reviews rated 3.1.
Tell us what you need and we'll put you in touch. LQ hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Sidcup.
Every review we hold for the Sidcup office, from every platform, shown as written. First names only.
4/5
TrustpilotEngineer was polite and friendly
Engineer was polite and friendly. A little late but satisfied with service.
Hi Ruby,This is amazing, and thank you so much for letting us know how your appointment went.Apologies for the late arrival of the engineer; we hope it didn't inconvenience you too much.Your feedback is valuable to us, and thank you once again for your kind words.We look forward to helping you again soon 😊Many Thanks,Customer Service Team
1/5
TrustpilotSAVE YOURSELVES
DO NOT , I REPEAT DO NOT BUY WITH L&Q . SAVE YOUR SELVES . THEY WILL SELL YOU POSH MODERN FLATS, INCREASE RENT and SERVICE CHARGES. MANAGERS WHO COVER PATCHES DO NOT RESPOND WHEN YOUR’RE REPORTING CONCERNS . THERE IS NOT ENOUGH STAFF TO COVER ALL THE PROPERTIES WHICH MEANS LACK OF CARE. L&Q DO NOT CARE ABOUT THEIR RESIDENTS.
Hi Sam,Thank you so much for your review and for sharing your thoughts and feelings with us.We strive to provide our residents with a positive living experience, and we're disappointed to hear that your expectations were not met. Rest assured, we value your feedback as it helps us to understand where potential improvements would be welcomed by our residents.If there's anything specific we can help you with, we'd love to hear from you and have the opportunity to discuss your concerns in more detail.To help us make it possible, we kindly invite you to email our dedicated team here at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject), and we'll be sure to assist wherever we can.Many Thanks,Customer Service Team
5/5
TrustpilotIncredible service.
We were fortunate enough to have Tina as our case agent for our move under quite stressful conditions and around Christmas.
Hi Louis, We truly appreciate your 5-star rating. 😊 It’s great to know that Tina’s outstanding support helped make your move easier despite the busy holiday season. Both Saif and Tina will be grateful for your praise and happy to have been of help. We hope you're settling in well and thank you for sharing your positive experience! Many Thanks Customer Service Team
1/5
Trustpilot10 WEEKS HAVE NOW PASSED ...
10 WEEKS HAVE NOW PASSED .... STILL NO SIGN OF REPAIRS STARTING. CAR PARK, RANSTON CLOSE, DENHAM GREEN,BUCKINGHAMSHIRE DURING MID MAY, 2023, TWO SMALL SINK HOLES APPEARED IN OUR CAR PARK. THE FOLLOWING WEEK EMERGENCY SEVICES ARIVED AND ERECTED METAL FENCE BARRIERS AROUND THE DANGEROUS AREA, DRASTICALLY REDUCING THE EASE OF PARKING.SINCE THEN WE HAVE HEARD NOTHING!!WE ARE AN OVER 55YRS RESIDENCE WITH 12 MAISONETTES WHICH WE ALL OWN.ITS DANGEROUS AND COMPLETELY UNACCEPTABLE AND PARKING IS A BIG PROBLEM!, LET ALONE FOR OUR VISITORS.WE ALL PAY A MAINTENENCE FEE, SO WE WOULD EXPECT SOME SIGN OF REPAIRS STARTING OR SOME CORRESPONDENCE AS TO WHAT IS HAPPENING!!WHEN WILL THIS URGENT REPAIR START????WE WILL BE SEEKING LEGAL ADVICE AND CONTACTING THE HOUSING OMBUDSMAN SERVICE.
Hi John,Thank you for contacting us to raise your continuing concerns. We understand that this is causing an inconvenience and we’re really sorry this is reducing the amount of parking available. Currently we are in the process of arranging for a suitable Contractor to attend and complete the required works, as this is a major repair it is taking some time to arrange. Please be assured that this is in hand and we are trying to resolve as quickly as possible. We are here should you need to contact us for any other information via lqdirect@lqgroup.org.uk using ‘Trustpilot’ as the subject header and we will be keen to assist in any way we can. Many ThanksCustomer Service Team
5/5
TrustpilotI reported the repair on line for the…
I reported the repair on line for the first time and it was responded to and acted on quickly. I was also given a date by Fixotech to carry out the repair pretty quickly, (replacement of a sealed bathroom light). The electrician arrived in time, had the right tools and equipment for the job, was efficient and friendly and completed the work. I was very satisfied.
Hi, Thanking you for your 5-star review! 😊Your feedback is greatly appreciated, and we're so pleased the operative was friendly and efficient during his visit to your home.We're also very happy the repair was resolved for you, but feel free to let us know if there's anything else we can help you with, and it'll be our pleasure to do our best for you.Many ThanksCustomer Service Team
5/5
TrustpilotHappy customer
Engineer was ver helpful and professional in time and great customer service.
Hi Elida,Thank you so much for your 5-star review! 😊It sounds like everything went perfectly with your appointment, and it’s great to hear the engineer was helpful and professional whilst in your home. It's certainly reassuring for us to hear this too.Many thanks again for sharing this with us, and feel free to contact us if there’s anything else we can do for you.Customer Service Team
5/5
TrustpilotInternal painting
I had some internal decorating carried out to my kitchen ceiling from damage caused from a previous job. The end product of the decorating was spot on. I just want to say many thanks to you Sam for helping my home look like a home again...one down many more works still outstanding. Thanks for working so swiftly and professionally you are a diamond. Thank You...
1/5
TrustpilotL&Q asks me to prove them by showing by…
L&Q asks me to prove them by showing by bank account that I’ve had sufficient monies saved to pay for a deposit and 1st month rent. Obviously I blasted them with largely above required. Still they didn’t arrange a viewing nor nothing! Don’t know what they are selling other than racism & apartheid! Feel lucky I cut off ties and coms with them racist & stupid L&Q people !
Hi Oumar, We appreciate you sharing your thoughts and feelings with us. We're sorry to hear that you was not successful in getting a viewing arranged for a new home. We have rigorous checks that we must carry out for all new applicants. We can assure you that we have a zero tolerance policy for any form of racism or discrimination. We take these accusations very seriously would want to investigate this matter further. Could you please email us via lqdirect@lqgroup.org.uk (using 'Trustpilot' as your subject header) with the specific details so that we can look into this right away. Many ThanksCustomer Service Team
1/5
TrustpilotWe have been waiting 7weeks
7 WEEKS HAVE NOW PASSED .... STILL NO SIGN OF REPAIRS STARTING!!PREVIOUS MESSAGE POSTED 19TH JUNECAR PARK, RANSTON CLOSE, DENHAM GREEN. 2 WEEKS AGO I WROTE THAT WE BEEN WAITING OVER 3 WEEKS FOR 2 SINK HOLES TO BE REPAIRED.IT IS NOW 5 WEEKS!.. AND STILL NO SIGN OF WORKS STARTING.AS PREVIOUSLY MENTIONED RESIDENTS ARE OVER 55 AND SOME ARE DISABLED. IT IS INCREASINGLY DIFFICULT TO PARK WITH THE METAL CORDENED-OFF AREA IN PLACE. WHEN WILL THIS URGENT REPAIR START???
Hi John,Thank you so much for bringing this matter back to our attention and we continue to offer our sincerest apology with the ongoing delay.We appreciate and understand the inconvenience this is causing, and we apologise profusely for the trouble and upset this is causing our residents as well.Having investigated this matter further, we can confirm contractors have been on site to investigate the cause of the problem and its normal procedure for us to obtain quotes for the works to be carried out. It’s also not unusual for other contractors’ involvement which can also be a contributing factor to the delay.Regrettably with all major repairs, unfortunately there isn’t a quick fix, however we would like to reassure you this is in hand and we're working closely with our contractors to resolve this matter as quickly as possibly.We sincerely hope this information helps to appreciate the procedures we must follow on more complexed repairs, however we're here to help should you have any further questions. Please feel free to reach out to us at lqdirect@lqgroup.org.uk where our dedicated team will be more than happy to help. We kindly recommend 'Trustpilot' is used as your email subject when contacting us in this way too.Many ThanksCustomer Service Team
5/5
TrustpilotGreat service!
I'm very happy with the bathroom plumbing service and standard of workmanship I've received regarding my recent repair. The toilet replacement is actually better than what was originally there. The workman was polite, quick and efficient. Initially there were some unavoidable cancellations but the staff at L&Q were helpful and informative regarding this, and were able to resolve the situation without an inconvenience to myself.
Hi Diane,Thank you so much for rating your recent experience with 5-stars!We're delighted you're pleased with the outcome with the recently replaced toilet in your home, despite the unavoidable changes with your appointment but thank you very much for co-operating with us and for being so understanding too.It really does make us happy and proud to know you've had a wonderful experience, so a huge thanks to you once again for your feedback and for taking time in sharing this with us.It's always with great pleasure to help you too and we hope we can be of assistance again soon 😊Many ThanksCustomer Service Team
1/5
TrustpilotOngoing leaks on ceiling living with my…
Ongoing leaks on ceiling living with my kids in one room so overcrowded don't have own space for me and my all kids it's been over 4-5 years always had problems with ceiling issues mould smells still room ceiling is open and top room electric and light doesn't work because of leaks even the 1st floor and half kitchen light is off cuz of water issues! Issues start 2019
Hi Jannat, We appreciate you taking the time to share your experience with us. As you are reporting that you have an ongoing leak our team would really like to hear from you so we can look into this further. The repairs need to be resolved as a separate issue, however, if you are struggling with a lack of space we can also provide more information regarding moving options if this is something that you are interested in. To make this possible we kindly request that you contact our amazing Customer Service Team via lqdirect@lqgroup.org.uk using @'Trustpilot' as your subject header and we'll do our upmost to help. Many ThanksCustomer Service Team
5/5
TrustpilotI was able to have my gas check…
I was able to have my gas check completed during the times i requested. Absolutely brilliant for people who work
Hi Joyce, Thanks so much for the 5-star review! 😊 We truly appreciate your positive feedback and are happy we could schedule the gas check at times that worked for you. Many Thanks Customer Service Team
5/5
TrustpilotI didnt have any hot water over the…
I didnt have any hot water over the weekend ,I rang the L&Q on monday to let them know i dont have any hot water, It was book between 1-5 pm. I rang the quadrant to let them know that No one came ,He manage to chase them up eventually came late but the job was done. Now I have hot water and central heating, its working well.
Hi Ditas duque,We're so grateful for you feedback and we appreciate you rating your most recent experience with 5-stars too.We're chuffed to hear your heating and hot water was restored so quickly albeit the engineer arriving later than expected to which we offer our apology for the inconvenience caused to you.Your feedback certainly means the world to us, and we thank you once again for letting us know of your experience with us.It’s always with great pleasure to help so feel free to let us know if there’s anything else we can do for you 😊Many ThanksCustomer Service Team
5/5
TrustpilotEverytime we have to report a repair
Everytime we have to report a repair, it is easy to contact L&Q. The response time is very good, and the repair is done quickly. Whenever it cannot be repair on the same day, we are informed and a reschedule is done with us so that we can rest assured of the quick resolution. For this reason we have given 5*.
Hi Shane,Thank you so much for your amazing review! 😊We very much appreciate your kind words and we're glad to hear that you've had positive experiences with our repair services. We always strive to provide prompt and efficient assistance, and we're happy to know that our communication and responsiveness have met your expectations.Many thanks again and we hope to be of assistance again soon.Customer Service Team
2/5
Trustpilot'Jobsworth Antagonists '
There are now two occasions to send a review to Trustpilot about this Company's shabby treatment.Regarding a tenant who's husband has ran up rent arrears and has moved out.Only for...that tenant...after suffering all that stress and upset to be have blame and insinuated comments levelled at her by the Housing Staff and threatened with impending eviction. Once from 2015 and now this year. 'Jobsworth' individuals like these..need to be working alongside a Counsellor when interacting and communicating with abused tenants. !!
Hi Susan,Thank you so much for taking time to leave us another review.We're extremely sorry to hear this has happened, we can imagine the stress and upset caused as well as being a traumatic experience for you to go through.We honestly empathise with your situation, but we have a dedicated team here who'll be able to give you the help and support you need. There are external organisations as well that can help in situations like this and if you're not already in touch with us we would love to hear from you so we can guide you in the right direction.Unfortunately, as we're unable to obtain personal details through this channel we kindly invite you to email your details to us at lqdirect@lqgroup.org.uk where one of our advisors will be more than happy to do this for you. We also recommend 'Trustpilot' is used as your email subject when contacting us in this way and on this occasion too.Many ThanksCustomer Service Team
3/5
TrustpilotThe L&Q call handler was not helpful…
The L&Q call handler was not helpful at all, despite knowing we did not have heating and hot water was fine about leaving us without these essentials for a week. I spoke directly to Swale who offered me an appointment on the same day. L&Q need to do better as call handlers and complaint handlers do not address issues properly and send back inadequate and unsatisfactory replies
Hi Tas,Thank you so much for your review.We appreciate you bringing this matter to our attention and we're extremely sorry you’ve had a disappointing experience with one of our call handlers.We feel the upset this causes, and we apologise profusely if this is the experience you had on this occasion.With all boiler breakdown repairs, our customer services team are obliged to offer an appointment with the relevant contractor within 72 working hours for the first call. If however, there's any vulnerabilities in the property (that we're aware of) we should be following a different process.We're not entirely sure what happen on this occasion, but it could be that some personal information may need updating on your account, especially if there's anyone at home with a vulnerability.With this in mind, we strongly recommend your personal details are checked and corrected with any missed information that would help us in raising any future repairs for you. This can now be done online at www.lqgroup.org.uk/onlineaccountAlternatively, feel free to drop us an email at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) and we'll be sure to check the information for you.Many ThanksCustomer Service Team
1/5
TrustpilotDO NOT GO NEAR THESE PEOPLE!!!!
DO NOT GO NEAR THESE PEOPLE!!!!I have been having asb issues with the person below me since I exchanged properties in Oct 21.I have been verbally abused and harassed to the point of severe depression and anxiety.I have been reporting these issues to Sally Owusu and Annette Tash for the last 11 months and received 3 replies, not 1 acknowledgement! They came to see me on the 9th June and installed a noise monitor which is useless as I am positive someone has told the person below me it has been installed. She is being silent at the moment.In a report concluding a stage 2 complaint I was offered £50 compensation by Simon Sandiford which would be offset against my arrears. I don't have any arrears. This was insulting!!I have yet to be told what the counter allegations are.I have reported all these incidents to everyone up to and including the CEO of L&Q.CD
Hi Christ,Thank you so much for taking the time to express your feelings and concerns with us.We’re deeply sorry to learn you’ve been affected by anti-social behaviour from one of your neighbours and we can imagine this is an upsetting and traumatic experience for you. We fully sympathise with your suffering, and we apologise profusely if you feel we haven’t provided the help and support you’re looking to receive from us.As you may already be aware anti-social behaviour cases are handled in such a way where we have to gain as much evidence as possible, this will of course add to the lengthy process and whilst we take anti-social behaviour seriously there are certain procedures we must follow.With this aside we’ll be more than happy to discuss your review in more detail and to make sure you receive contact regarding your case.To help us achieve this, we kindly invite you to contact us by email at lqdirect@lqgroup.org.uk and by ensuring ‘Trustpilot is used as your email subject.Many ThanksCustomer Service Team
5/5
TrustpilotI was helped hugely by Mr phil…
I was helped hugely by Mr phil Batchelor-with my many problems caused by my disability. PB is a dedicated compassionate helpful caring person who gets things sorted 100% L&Q are extremely fortunate to have such a person on their team. I am very grateful for all the help I received and continue to receive from this service provided by L&Q
Hi Lorraine,Thank you so much for your fabolous review! 🙂We’re delighted to hear about your positive experience with us. We absolutely love and appreciate your kind words about the dedication and the compassion from Phil, and it makes us proud to know he’s showed so much care to your situation.We’re sure Phil will be over the moon with your amazing review too so thank you once again for sharing your experience with us.We hope we can be of help again soon, so feel free to let us know if there’s anything else we can do for you.Many ThanksCustomer Service Team
3/5
TrustpilotThe person that attended was polite and…
The person that attended was polite and respectful and did minor checks.I made him aware of my boiler leaking (which he noted on the final report) and that another one of his team would be attending the next day in regards to it.This issue is still ongoing almost 2 weeks later. Even after another visit from the K&T team. This is why I am dissatisfied with the service.
Hi Ali, Thank you for taking the time to review our service and bringing this matter to our attention. We sincerely apologise for the wait you have had to endure following your boiler leak. This is certainly not the type of service we aim to provide. We invite you to please email us lqdirect@lqgroup.org.uk (using 'Trustpilot' as your subject header) with any further details or concerns so that our team can better assist you. We believe our team is capable of resolving your issue and to show you the amazing service that we aim to offer all our customers. Many Thanks Customer Service Team
1/5
TrustpilotWill cause you to be so stressed you end up in the hospital
Had to rate as 1 because I can’t rate zero. Continuous problems, raw sewage leaking into my kitchen for more than 2 years at least. Cannot use the downstairs of my house in the winter because of draughts and insufficient insulation. Had exposed waste pipe for 3 months and complaints process that just goes on and on. I have given up with it all as it has made me mentally unwell
Hi Kay,Thank you so much for talking the time to express your concerns with us here and we’re so sorry to hear how they've had an impact on you too.We'd love to further assist you with the outstanding issues with your home and work with you to find a resolution.To help us achieve this, we kindly invite you to email the details to us and our team will do their utmost to help with your concerns.Our email address to contact us on is lqdirect@lqgroup.org.uk and we kindly request 'Trustpilot' is used as your email subject on this occasion.We hope to hear from you soon😊Customer Service Team
5/5
TrustpilotThe engineer worked extremely well to…
The engineer worked extremely well to ensure I had hot water. This fault has been going on since October 2022. He was the first Swale engineer to work earnestly to achieve an adequate conclusion. However, it is early days yet. Let's see if I need to call back in a few months or two. However, I salute the engineer for his dedication to completing the job.
Hi RB,Thank you so much for your 5-star review!We're so pleased you've had a positive experience and the Swale engineer done a great job in restoring your hot water for you. We sincerely hope there's no further issues too 🤞We're of course here for you is further help is needed and you’re more than welcome to email us at lqdirect@lqgroup.org.uk where it’ll be our utmost pleasure to help you.Many ThanksCustomer Service Team
1/5
Trustpilotthey will never change
sad isnt it that you cant even remember why you contacted them as you never really get a response to a problem. usual chaotic mess that is their admin team. no one ever knows what is going on. repair requests left unanswered, quick to call you if you are £2 short on a rent payment yet can take months to resolve door look issues or invalid parking tickets. adopted the services of a bunch of crooks to run their car parks who are constantly giving tickets out to residents unlawfully. creating places people want to live was their moto...yeah right, would any of you live in our flats, i doubt it!
Hi Caroline,Your review is important to us and although we haven’t quite met your expectations, we want you to know we value your comments and concerns as they help us to learn from where we’ve gone wrong.We’re always open and willing to discuss any concerns or outstanding issues in more detail with you and to start the process we kindly ask you to email the details to us at lqdirect@lqgroup.org.uk. Please can you kindly ensure ‘Trustpilot’ is used as your email subject as this information will be most helps to us as well.We very much look forward to hearing from you and offering you our assistance. Many ThanksCustomer Service Team
5/5
TrustpilotL&Q Reeta
Reeta was very nice and explained the things I didnt understand
Hi Tashaun,Thank you very much for leaving us a 5-star review! We love how Rita provided you with such a positive experience. It's wonderful to know that she was able to explain things clearly and make you feel comfortable.It's always with great pleasure to read such amazing feedback. Thank you once again for sharing your wonderful experience with us 😊Customer Service Team
5/5
TrustpilotGas check
Everything went as expected. Came on time. Very pleasant operative.
Hi Swimmer,Thank you so much for your amazing feedback!We're pleased to hear all went well with the recent gas safety check appointment, and it's great to know the operative was a pleasure to be with too.A huge thanks again for your review! Your feedback means a lot, and we look forward to helping you again... hopefully sometime soon 😊Customer Service Team
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Tell us what you need and we'll put you in touch. LQ hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Sidcup.
