LQ Sidcup reviews

Hi Stephen, Thank you for taking the time to share your review and comments regarding the recent work carried out by the plumber. It's great to hear that he was punctual and polite.We know how important it is to have these household essentials functioning correctly, so please feel free to email us about any continuing issue with your toilet and we'll be more than happy to be of assistance. You can reach us by lqdirect@lqgroup.org.uk using 'Trustpilot' as your subject header would be really helpful. Many Thanks Customer Service Team

Hi Gordon, Thank you so much for sharing your recent experience with us! We love hearing about our residents’ experiences with our maintenance operatives, as it helps us recognise the great work they’re doing in our residents’ homes. It’s truly wonderful to know that everything went well during our plumber’s recent visit, and we really appreciate you taking the time to let us know. We hope we can assist you again soon! 😊 Many thanks, Customer Service Team

Hi Blackbutterflai,Thank you for leaving us another review and for updating us with the disturbances you're still experiencing.Whilst we appreciate the noise is disturbing and causing some distress, sadly we're unable to prevent your neighbours from having visitors. However, if the level of disturbance is excessive and it's continuing to happen, we do advise you to report the matter to the noise team at your local council.We also recommend you continue reporting your concerns and provide evidence to our Area Housing Manager who we understand previously contacted yourself regarding this matter. Unfortunately, we're unable to pursue this matter here for you, and it's very important your evidence and concerns are reported as mentioned above.We can also consider noise equipment to be installed in your home, which’ll help you to provide evidence and for us to measure the noise levels you’re experiencing. If this is something you would like us to do, please do let our Area Housing Manager know who’ll be more than happy to provide further details to you.Many ThanksCustomer Service Team

Hi Melissa,Your review is important to us, and we thank you for sharing your dissatisfaction with us too.We're deeply sorry for any upset caused to you and we can understand why our correspondence has caused you so much dissatisfaction.Whilst we appreciate an increase in service charges is upsetting news for you, we'd like you to know we're always willing to discuss any concerns or questions you may have regarding this matter.With this in mind Melissa, if we can be of further help, please do let us know and it'll be our utmost pleasure to do our best for you. We're reachable by email at lqdirect@lqgroup.org.uk and we kindly request 'Trustpilot' is used as your email subject when contacting on this occasion too.Many ThanksCustomer Service Team

Hi Babs,Thank you so much for your review and for raising each of your concerns with us.We feel your frustration for the number of issues you're experiencing with your new home, and we honestly appreciate why they're causing some disappointment for you too.We'd very much love to further assist and to work with you in finding a resolution. To help us achieve this and if you’re not already in touch with us, we kindly invite you to email your details and concerns where it'll be our pleasure to help.Our email address to contact us on is lqdirect@lqgroup.org.uk and we kindly request 'Trustpilot' is mentioned in the subject line of your email too.Please feel free to reach out to us at anytime and one of our helpful advisors will gladly help with each of your concerns you’ve raised with us.Many ThanksCustomer Service Team

Hi Peny,Thank you very much for leaving us a review and for taking the time to let us know of your recent contact with us.We're deeply sorry to learn this is the kind of service you recently experience from our Energy Team, this is most certainly concerning for us too, but we'd love to be able to offer further help as well as assisting in putting right what went wrong.We certainly feel your frustration when this happens and also the upset it causes as well, and we apologise profusely if our advisor failed to deliver a good service to yourself on this occasion.By all means, please feel free to email our dedicated team here and we'll be sure to help you further with this matter as well as assisting with your unresolved enquiry.We're reachable at lqdirect@lqgroup.org.uk and we kindly request 'Trustpilot' is used as your email subject on this occasion.Feel free to reach out to us at any time and it'll be our utmost pleasure to do our best for you 🙂Many ThanksCustomer Service Team

Hi Mr Rouentan, Thank you so much for taking the time to share your feelings with us. We're truly sorry to learn about your dissatisfaction, and it saddens us that you're feeling unhappy. We're here to help and support you in any way we can, and your satisfaction is extremely important to us. We would really appreciate understanding in more detail what may have gone wrong for you. To help us with this, we kindly invite you to email any concerns to us at contact@lqgroup.org.uk (please use 'Trustpilot' as your email subject). It would be our utmost pleasure to listen and assist you in any way we can. Thank you once again, and we hope to hear from you soon!🙂 Customer Service Team

Hi Khadija Paul,Thank you so much for your review and for bringing this matter to our attention.We’re extremely saddened to learn of your feelings, and we’d like to offer our sincerest apology if we’ve failed to provide you with the service you hoped for.We truly sympathise with your frustration and we’re sorry if your refund is taking much longer than anticipated but your concerns are really important to us.We would very much love the opportunity to further investigate the cause of the delay and to be able to help you in finding a resolution. To help us achieve this, please can you kindly contact our team here by emailing your details to us at lqdirect@lqgroup.org.uk (with ‘Trustpilot’ in the subject line) and we’ll be more than willing to arrange for a dedicated staff member to contact you.Many Thanks Customer Service Team

Hi D.Fullick,Thank you so much for your amazing review! 🙂We’re so pleased you took the time to let us know how everything went with our gas contractor, and we’re delighted all went well and you're happy with the service you've received.Your feedback is truly appreciated and it means the world to us too, so thank you once again for sharing this with us.Customer Service Team

Hi Alison,Thank you for sharing your review with us. We appreciate you bringing your concerns to our attention.Providing reliable and efficient service to all our residents is a top priority for us, so it's disheartening to hear that your experience did not meet these expectations.We're truly sorry that it took multiple attempts to fix your toilet, and we understand why this may have caused some dissatisfaction.Please know that we are here to assist you, and you are more than welcome to reach out to us at any time. We have a fabulous team here, and you can contact us via email at lqdirect@lqgroup.org.uk. When emailing us, kindly use 'Trustpilot' as your email subject.Feel free to get in touch with us whenever you need assistance, and we will be happy to help 🙂Many Thanks,Customer Service Team

Hi Jessica,We welcome your review and we thank you for bringing your concerns to our attention.We apologise profusely for the disappointing experience you’ve had, and we're saddened to learn our contractor failed to attend planned appointments for the boiler repair. We're also sorry to hear how the whole situation is impacting you and for the continued delay in resolving your complaint.We'd very much love to have the opportunity to further investigate the cause of the delay as well as providing yourself with a current update on how your complaint is progressing.To help us achieve this Jessica, we kindly invite you to email your details to us at lqdirect@lqgroup.org.uk where one of our helpful advisors will be more than willing to do this for you. It'll be most helpful to us as well if 'Trustpilot' is mentioned in the subject line of your email when contacting us on this occasion.We hope to hear from you soon 🙂Many ThanksCustomer Service Team

Hi Alex,Thank you so much for your wonderful review!Your praises for Tina have certainly made us proud and we’re so pleased you’ve had a fantastic experience.Most importantly, we’re truly happy to know you had an easy and stress-free journey with us, which is certainly what we aim to achieve at all times.Many thanks again for your feedback Alex! It's much appreciated and we wish you well in your new home too😊Customer Service Team

Hi NA,Thank you for taking the time to leave us a review and for sharing your feelings of dissatisfaction with us.We sincerely apologise if the service you’ve received from us hasn’t quite met your expectations and we apologise profusely for the disappointment this has caused.We understand your frustration with the delays and lack of clarity you've experienced regarding your lease extension and share purchase queries, and we're saddened to learn this has been ongoing for an extensive amount of time.If there’s anything we can do to help, please let us know, and we’ll be more than willing to assist and do our best for you.We have a fabulous team ready to help, and you’re more than welcome to email us at lqdirect@lqgroup.org.uk, ensuring ‘Trustpilot’ is used as your email subject.Many Thanks,Customer Service Team

Hi Gen,Thank you very much for sharing your experience with us.We're over the moon Tina has delivered a 5-star service, it certainly makes us happy to hear this too but most importantly we’re thrilled you had a positive experience throughout your journey with us.Many thanks again for your amazing feedback, it truly means a lot to us and for Tina as well😊Customer Service Team

Hi Inga,We welcome your review and we thank you for sharing the issue you're experience with your home.We're very sorry to learn of your dissatisfaction and we apologise profusely if your flats aren’t what you hoped it would be. Whilst we appreciate the noise is disturbing for you, extensive planning does go into our properties and certain aspects are taken into consideration prior to building new homes.We are of course open and willing to discuss your concerns in more detail and offer further advice and guidance to you as well.If this is something we can further help you with, please do let us know and we'll be sure to do our best for you.Contact with our dedicated team here is via email at lqdirect@lqgroup.org.uk and it'll be most helpful to us if 'Trustpilot' is mentioned in the subject line of your email too.Please feel free to reach out to us at any time where we'll gladly help with your enquiry.Many ThanksCustomer Service Team

Hi Moses,Thank you so much for your review and for bringing this matter to our attention.We honestly feel why losing loss of water would be worrying for you and we sincerely apologise if our service has failed to meet your expectations.During situations like this our maintenance team will act accordingly, and loss of drinking water would be dealt with on an emergency call out. However, it can unfortunately sometimes happen whereby a resolution to the problem cannot always be fulfilled on the same day usually due to reasons beyond our control. If for any reason this was to happen, temporary drinking water would always be supplied to our residents.If of course there's anything further we can do to help or if you have any further questions, please do let us know and we'll be more than willing to further assist you.Contact with us here is via email at lqdirect@lqgroup.org.uk and we kindly request 'Trustpilot' is used as your email subject.Feel free to reach out to us at any time and it'll be our utmost pleasure to help you with any worries or concerns 🙂Many ThanksCustomer Service Team

Hi John,We value your feedback, and we thank you for taking the time to share your thoughts with us too. We're saddened to hear you feel this way, but at the same time we appreciate why this would be disappointing for you and other residents.We would like to offer our help in investigating the repairs in the car park and put things right soonest we can. We have an amazing team here who are reachable at lqdirect@lqgroup.org.uk and we kindly request 'Trustpilot' is used as your email subject when contacting us on this occasion. Many Thanks Customer Service Team

Hi John,Thank you so much for leaving us a review and for bringing this matter back to our attention.We understand the works are with our complex project team and whilst we appreciate the disappointment this causes, unfortunately more complexed repairs can take a considerable amount of time to complete.However, we would love to arrange contact with you to discuss your concerns in more detail and to provide you with an update on the current situation.With this in mind, please can you kindly email your details to our dedicated team at lqdirect@lqgroup.org.uk where we’ll be happy to arrange contact with you. It'll be most helpful to us as well if 'Trustpilot' is used as your email subject on this occasion.Many ThanksCustomer Service Team

Hi Emily,Thank you very much for leaving us an amazing review! 🙂Your feedback is highly appreciated and it’s lovely to hear Tina is helping and supporting you throughout your journey into a new home. It’s certainly reassuring for us to hear this too and we absolutely love that you’ve had the best positive experience.Wishing you all the best Emily as you continue your journey with us, and we’re always willing to help if there’s anything we can do for you.Many Thanks Customer Service Team

Hi Ron,We appreciate you taking the time to leave us a review and for sharing your thoughts and experiences with us.We're chuffed to hear you're happy with the service received by our pest control contractor and we trust they're doing a great job in helping you too.Thank you for also sharing your dissatisfaction following a mould clean in your home and we apologise profusely if we've failed to meet your expectations on this occasion.We will of course help in resolving the cause of the mould and do everything we can to prevent the mould from returning, but regrettably any internal decorating works that are needed following these works would unfortunately be our resident’s responsibility. Understandably this is disappointing news for you and we're very sorry we're unable to provide you with this service, but we hope you can appreciate it's important we always adhere to our policy and procedures. In the meantime, we'll be sure to note your feedback as it helps us to understand where a more improved service would be welcome. We've also included a link below to our 'Home & Maintenance Booklet' which we're hoping you'll find useful as it contains lots of helpful information on what repairs you can expect from us too.https://www.lqgroup.org.uk/-/media/files/tenants/landq-repairs-responsibilities-booklet-2023.pdfIf you have any further questions for us, you’re more than welcome to email our dedicated team here at lqdirect@lqgroup.org.uk (with 'Trustpilot' in the subject line) where one of our advisors will be happy to help.Feel free to reach out to us at any time and it'll be our pleasure to do our best for you 😊Many ThanksCustomer Service Team

Hi Sal,Thank you for your review; we truly appreciate your feedback.Whilst we regret not fully meeting your expectations, please know that your feedback and suggestions are highly valuable to us.Ensuring that our maintenance team delivers attentive, and a thorough service is crucial to us, and we will use your feedback to help us look at ways we can enhance our communication and reporting practices.We're also sorry to hear that you felt ignored, and we understand the disappointment this can bring. If there is anything we can do to assist you, please feel free to reach out to us via email at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject), and we will do our very best to help you.Many Thanks,Customer Service Team

Hi Christina,Thank you so much for raising your concerns with us here and we're very sorry there's an issue with water isolation switch.We would love to help you further with this matter and update you on the progress, but we just need to obtain further details from you.Please can you kindly email the details to us along with your full address and we'll be sure to look further into the repair.We're reachable at contactnw@lqgroup.org.uk and it'll be most helpful to us if 'Trustpilot' is mentioned in the subject line of your email.We're looking forward to hearing from you soon 🙂Customer Service Team

Hi Dean,Thank you for taking the time to share your experience with us and we're deeply sorry your moving experience hasn't gone so well for you.We sincerely apologise for all the trouble you've been through, and we're also saddened to learn of your experiences with ourselves and our gas contractor.Recommissioning of the boiler is usually arranged on the day of moving into the property and we understand an order was raised to our contractor for them to attend within 24 hours as per our service level agreement. Unfortunately recommissioning of the boiler is never carried out prior to handing over the property to a new tenant.Whilst we appreciate further issues occurred with the recommissioning, the power supply has been arranged to be completed by our contractor and this was never intended to be completed by our electrician, however we sincerely apologise to you for any misunderstanding or confusion this has caused.We understand a confirmed date for the repair has been arranged with our gas contractor, and they’ve offered the first available appointment to you. We’re confident the boiler will be fully operating for you very soon and your heating or hot water supplies will be resolved.In the meantime, we’ve certainly taken onboard your feedback as its important for us to know when things aren’t going so well for our residents so we can look at ways to prevent the same from happening again.If of course there’s any further issues, please do let us know by email at lqdirect@lqgroup.org.uk (with ‘Trustpilot’ in the subject line) and we’ll be sure to assist you in finding a resolution.Apologies to you once again for the experience had and for the frustration, inconvenience and upset this matter has caused to you. It certainly wasn’t our intentions for this to happen, but we fully understand why this has caused you to leave us a negative review.Many ThanksCustomer Service Team

Hi June,Thank you for your review and feedback. We're truly sorry to read of your experience with us. Feedbacks help us understand where we're going wrong and work on improving our services. We have a dedicated team here that can help investigate the fence repair/renewal and ensure a resolution is provided. Please email us at lqdirect@lqgroup.org.uk and would be great if you can use 'Trustpilot' as the subject header and our team will do their utmost for you. Many Thanks Customer Service Team