LQ Sidcup reviews

Hi Innocent L,Thank you for taking the time to leave us a review and for sharing your journey with us 😊We value your feedback and we're glad to hear that you had a positive experience with our sales representative and the in-house solicitors.We understand your concern regarding the limited options for mortgage advisors, and we'll be sure to use your feedback. We work hard to provide our customers with a comprehensive experience, and we'll continue to explore ways to enhance our offerings.Most importantly, it makes us super happy to learn of your positive outcome, and we're delighted your overall experience was a good one for you.Many Thanks,Customer Service Team

Hi Fatima,Thank you so much for your review and for raising your concerns with us here.We are deeply sorry to learn there’s several issues of concern in the building you reside in, and we apologise profusely if we haven’t previously provided you with the help and support you hoped to receive from us.We always strive to offer a great service to our residents, and we want more than anything for our residents to be happy with their home. We’re here to help and we’ll be more than willing to discuss each of your concerns in more detail as well as looking at ways we can work with you in resolving them.To help us achieve this we kindly request you reach out to us by email at lqdirect@lqgroup.org.uk (with ‘Trustpilot’ as your email subject) where we’ll be more than happy to arrange contact with you.Many ThanksCustomer Service Team

Hi Stephen,Thank you so much for sharing your experience with us.We certainly understand your frustration with the recent boiler installation experience with our gas contractor, and we apologise profusely for the disappointing experience you had.We expect our contractors to provide our residents with a smooth and positive experience, and it's disappointing to hear that this was not the case for you. We’re thankful to you for bringing this to our attention, and we’ll be sure to pass on your feedback.In the meantime, if there’s anything further we can do for you, please let us know, and it’ll be our pleasure to help. Contact us through any of your preferred channels or by email at lqdirect@lqgroup.org.uk, and ensure ‘Trustpilot’ is used as your email subject.Many Thanks,Customer Service Team

Hi Emma,We welcome your review, and we thank you for taking time to express your feelings with us too. We’re so saddened to learn of your disappointment, but we can understand why this has caused you to feel this way. We have a fantastic team here willing to do their best to help and advise with all enquiries and they can be reached by email at lqdirect@lqgroup.org.uk. It’ll be most helpful to us as well if ‘Trustpilot’ is used as your email subject when contacting us in this way. Many Thanks Customer Service Team

Hi Sai, Thank you so much for leaving us a review and for sharing your feelings with us. We always strive to provide great service, so it’s naturally concerning for us that we fell short of your expectations on this occasion. Please know that our team is here to help you in any way we can, and we encourage you to reach out so we can better understand your concerns and offer further support. You can reach us by email at contact@lqgroup.org.uk, and we kindly ask that you use 'Trustpilot' in the subject line of your email. Feel free to contact us at any time - it will be our pleasure to help you. Many thanks! Customer Service Team

Hi Pete,We've certainly taken onboard your comments and we're truly saddened to hear you feel this way. Feedbacks help us understand where we're going wrong and work on improving our services. We have a dedicated team here that can help and advice. Please email us at lqdirect@lqgroup.org.uk and would be great if you can use 'Trustpilot' as the subject header and our team will do their utmost for you. Many Thanks Customer Service Team

Hi Tony,Thank you very much for your amazing review!😊We've enjoyed reading your review and we're so pleased you've found your new home with us too. Exciting times are ahead, and we sincerely hope the rest of your journey goes very well for you both.It's with pleasure to hear of your wonderful experience with Nicki and it certainly makes us proud to know she’s doing a fantastic job to ensure our customers have the best possible experience too, so once again a huge thank you for sharing this with us.Many ThanksCustomer Service Team

Hi Hina,Thank you so much for your amazing review! We're so pleased to hear about your positive experience, it's truly wonderful to know that you felt supported and cared for during your recent contact with us. We're incredibly proud of our staff and their commitment to providing exceptional service to our residents and we can't thank you enough for letting us know too.We're truly overwhelmed with your heartfelt comments, it certainly makes us proud to know we've delivered an amazing service and it's with great pleasure to help you too.Many thanks again Hina! 😊Customer Service Team

Hi Faz, Thank you for sharing your positive feedback about the service you have received. It's great to hear that David is professional, polite, and an all-around pleasure to have in your home. We truly value your feedback, and if you've experienced any issues with other repairs or operatives, please don't hesitate to reach out with more specifics by emailing lqdirect@lqgroup.org.uk. Just use 'Trustpilot' as your subject header, and our fantastic team will be more than happy to assist you. Many Thanks Customer Service Team

Hi Angelo, Thank you so much for your 5-star review! 😊 We're delighted to hear that our customer service advisor was understanding of your situation and provided a clear resolution. Delivering a seamless service is very important to us, and it makes us proud to know we achieved that for you. It’s our pleasure to help, and we look forward to assisting you again in the future. Many thanks! Customer Service Team

Hi Ali, Thank you so much for your 5-star review! 😊 We really appreciate you taking the time to share your recent experience with us. We're super happy to hear that the engineers were helpful and accommodating when rescheduling your appointment to fit your availability. It's also great to know the job was completed to your satisfaction and on time too. Your feedback truly means a lot to us and it helps us recognise the excellent work our contractors are doing for our residents. Thanks again for sharing this with us! Customer Service Team

Hi David,Thank you for leaving us a review and for bringing your concerns to our attention.Your feedback is valuable to us, and we're extremely sorry to hear about the issues you've experienced with your home.We would very much love to further look into your concerns and to see what else we can do to help put right what may have gone wrong.To assist us in this process, we kindly invite you to email us at lqdirect@lqgroup.org.uk (with 'Trustpilot' in the subject line). We're here to help and support you wherever we can, and we hope to hear from you soon 😊Many ThanksCustomer Service Team

Hi Steve,We welcome your feedback, and we thank you for taking the time to let us know of your experience with us.We certainly feel and understand your frustration with the length of time it took to complete the repair. It's certainly not ideal to be without a shower for an extended period, especially in the recent warm weather we've had, and we apologise profusely if our service fell short of your expectations on this occasion.Rest assured we've taken onboard your feedback, and we'll use it to help us work towards improving our repair processes. We value the service we deliver and we aim to provide an efficient service, but we realise from time to time this doesn’t always happen.If of course there's anything further we can do for you, please let us know by emailing us here at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) and we’ll be sure to do our best for you.Many ThanksCustomer Service Team

Hi Dinitra,Thank you so much for your review and for rating Lisa so highly 🙂We understand that living in a property with structural damage can be incredibly stressful, especially with young children. We are terribly sorry to hear about the challenges you faced and for the length of time it took to address the issues too.We’re glad to hear that Lisa was able to provide the support you needed and that the repairs have been completed to a high standard. We are also pleased to hear that you are happy with the work Terry the plasterer did. Your feedback is valuable to us as we strive to provide a positive experience for all our residents. Most importantly, we’re delighted the issues within your home has since been resolved making it a much better place for you and your family.Many thanks again for your lovely review, it's greatly appreciate and we're sure Lisa will be most grateful for your kind words too,Customer Service Team

Hi Mona,Thank you so much for taking time to leave us a review and for sharing your recent repair with us.We understand your frustration with the recent repair work, and it certainly sounds like your experience fell short of your expectations to which we sincerely apologise for the disappointment this has caused you.Unfortunately, as per our policy and procedures, any decorating works needed to your home following damages caused by no fault of your own, is to make good the affected area only by using the nearest colour paint to the existing paint. Sadly, full redecorating of the ceiling would be our residents responsibility to carry out as and when needed. We understand this may cause further disappointment and we're truly sorry if this wasn't explained to you at the time of arranging the works. We'll be sure to note your experience as negative feedback for you, as it helps us to understand when things don’t go so well and where we could do better.We also truly feel and sympathise with you for the difficulties in conducting the works yourself. However, it may be worthwhile contacting your local authority as they quite often have a handyperson service to help in situations like this.In the meantime, if you have any further questions, please let us know and we'll be more than happy to help you with these. Contact with us is welcome through any of your preferred channels or by email at lqdirect@lqgroup.org.uk.Our sincere apologies once again for the misunderstanding with the repair and for the disappointing experience you encountered with us on this occasion.Many ThanksCustomer Service Team

Hi Brittany,Thank you for sharing your review with us. We appreciate you bringing your concerns to our attention.We understand how challenging and stressful this situation must be for your friend, and we sincerely apologise if we haven't provided the help and support you both expected.To assist further, it's important we kindly ask your friend to reach out to us directly by emailing lqdirect@lqgroup.org.uk (with 'Trustpilot' in the subject line) so we can delve deeper into the matter and offer assistance.Many ThanksCustomer Service Team

Hi Ned,Thank you for taking the time to share your feedback with us.We truly understand your frustrations and we sincerely apologise for the difficulties you've encountered. It's disheartening to hear about the issues you've faced with repairs and lease obligations. Providing exceptional service to all our residents is a top priority, and we're dedicated to upholding the terms of our leases.Your feedback is invaluable to us, and we are committed to investigating the situation further. We want to ensure that any discrepancies are addressed promptly and that our residents receive the necessary support.In terms of homeowner repairs for windows in flats, we're responsible for the window frame that's attached to the main building structure. Repairs to other parts of the window, unfortunately fall outside our repair responsibilities, but we'll be sure to obtain further clarification inline with the terms and conditions of your lease.We also apologise for any delay in responding to your email. We aim to reply within 5 working days, but during busy periods, such as the current one, there may be slight delays.To assist you further, please email your enquiry along with your full address details to lqdirect@lqgroup.org.uk. Please kindly use 'Trustpilot' as the email subject to help us identify your query efficiently too.Many Thanks,Customer Service Team

Hi Sophia,Thank you for your fantastic and thorough review! 😊We're delighted to hear that you were impressed with the prompt and expert service provided by our gas engineer. Ensuring efficiency and reliability is our top priority, and we are thrilled to have met your expectations.We understand that unexpected home repairs can be stressful, especially with a young daughter, and we are glad that the issue was resolved to your satisfaction. It's great to hear that our text updates were helpful in keeping you informed throughout the process too.Thank you once again, Sophia! Your feedback is truly valued.Customer Service Team

Hi Lou-Lou,Thank you for sharing your feedback with us. We appreciate you bringing to our attention the issue you're facing with your neighbour's dogs causing noise disturbances. We understand how frustrating this situation can be and apologise for any inconvenience it has caused you.We completely understand your hesitation in directly approaching your neighbours about the noise. While we usually recommend this approach as it can often lead to a resolution, we respect that it may not be suitable for everyone. Alternatively, you can consider leaving a polite note at your neighbour’s door or use an app to record the noise and submit it to us. Here is the link to the app for more information: https://help.lqgroup.org.uk/help/tenant/antisocialbehaviour/asb-the-noise-appYou also have the option to report noise disturbances to your local council, and they may take action if they receive further complaints.We hope you find this information helpful. If you need any further assistance, please feel free to reach out to us via email at lqdirect@lqgroup.org.uk with 'Trustpilot' as your email subject. Our dedicated team is here to help you 😊Many Thanks,Customer Service Team

Hi George,Thank you for sharing your experience with us.We're sorry to hear about what happened and we truly understand your frustration with the inconsistency in the service provided.Customer satisfaction is important to us, and we'll use your feedback to improve our communication and ensure the engineers are better equipped to address all aspects of the service.We would like to make things right for you and address what went wrong on this occasion. If you haven't already been in touch with us, we'd love to hear from you.Please feel free to email the details to us at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject), and one of our helpful advisors will be happy to assist you further with this matter.Many Thanks,Customer Service Team

Hi Freedom Spirit,Thank you so much for taking the time to leave us another review.We’re deeply sorry to hear you’re dissatisfied with the outcome of your complaint, and you feel the need to address this matter further with Environmental Health.Furthermore, we’re saddened how this issue is having an impact on you, and we sincerely apologise if we’ve failed to provide you with the help and support you hoped to receive from us.We’d love to be able to look into this matter further and how we can offer additional help and assistance.Please can you kindly email your details to us, along with your complaint reference and we’ll be sure to do our best to help. Our email address is lqdirect@lqgroup.org.uk and it’ll be most helpful if ‘Trustpilot’ is mentioned in the subject line of your email too.Many ThanksCustomer Service Team

Hi Cadda,Thank you so much for taking the time to leave us a review.We’re over the moon to hear you receive such amazing service from Fehim in our social media team. He truly is a great asset to us, and we’re delighted you always have a 4-star experience and we’ll be sure to share your recognition with Fehim for you.It sounds like you've had a frustrating experience with our customer service, particularly regarding your stage two complain, and we understand your concerns about the lack of communication and the potential breach of GDPR. We always strive to provide excellent service to all our customers and residents, and it's disappointing to hear that your experience hasn't met your expectations. We certainly take your feedback seriously and will use it to further improve our processes and communication.In the meantime, if there’s anything we can possibly do to help we’d very much love to hear from you to make it possible. You’re more than welcome to email our dedicated team here with any concerns and one of our helpful advisors will do their utmost to help. We’re reachable at lqdirect@lqgroup.org.uk and we kindly request ‘Trustpilot’ is mentioned as your email subject on this occasion.Many ThanksCustomer Service Team

Hi Ning Wu Jennifer, Thank you so much for taking the time to share your positive experience with us 🙂 It really means a lot to know that Joanne was able to provide you with such helpful and efficient assistance throughout your exchange and completion process. We're always striving to deliver the best service possible, and hearing that we succeeded for you is truly wonderful. We hope that your new home brings you every happiness and that you create many joyful memories there. If you ever need any further assistance or have any questions in the future, please don't hesitate to reach out to us. Many thanks, Customer Service Team

Hi Mobs,Thank you for taking time out to leave us a review and for sharing your dissatisfaction with us.We’re deeply sorry to learn of your disappointment and we offer our sincere apology if we’ve filed to meet your expectations on this occasion,We fully understand your frustration with the ongoing damp issues in your home and we appreciate why this is a worry for you too. It's concerning to hear that despite your repeated attempts to address the problem, you haven't received a satisfactory resolution. Whilst we acknowledge that dealing with damp can be a challenging and stressful experience, we’d love to gain a full understanding of the issue and help to put right what may have gone wrong.To help us make this possible, please can you kindly email your details and concerns to us at lqdirect@lqgroup.org.uk (with ‘Trustpilot’ as your email subject) where it’ll be our pleasure to look into this matter further for you.Many ThanksCustomer Service Team