LQ Sidcup reviews

Hi Snow White,Thank you so much for taking the time to leave a review and for expressing your concerns with us.We’re extremely sorry to learn that there are several issues of concern for you, and we appreciate you bringing these to our attention.We’d love the opportunity to further assist you with each of your concerns and explore ways we can work with you to resolve them.To help us achieve this, we kindly invite you to email the details to us at lqdirect@lqgroup.org.uk. It would also be greatly appreciated if you could use ‘Trustpilot’ as your email subject on this occasion too.We value your feedback and will use it to improve our processes and ensure better communication and responsiveness in the future.Many Thanks,Customer Service Team

Hi Patrycja,Thank you for taking the time to leave us a review and for sharing your experiences. We understand your frustration and disappointment with the service you've received, and we sincerely apologise that you've had such a difficult time. We're deeply concerned about the issues you've raised, including the delays in repairs, the lack of communication, and the challenges you've encountered with scheduling appointments. We want to assure you that we take all feedback seriously and are committed to improving our services. We would like to learn more about your specific concerns and understand the challenges you have faced. We therefore kindly invite you to email your details and concerns to us at lqdirect@lqgroup.org.uk where one of our helpful advisors will be happy to offer their support and guidance. When contacting us through this channel, we kindly request "Trustpilot" is used as your email subject.Feel free to reach out to us at any time and it'll be our pleasure to help 🙂Many ThanksCustomer Service Team

Hi Sheila, Thank you so much for taking the time to share your feedback with us. We truly appreciate hearing from our residents, and we’re sorry to learn that you’re dissatisfied with your experience, especially regarding the issues in your home and concerns about pests. Our team is committed to supporting you, and if you would like further assistance or wish to discuss your situation in more detail, please don’t hesitate to reach out to us. You can email us at contact@lqgroup.org.uk, and we kindly ask that you use 'Trustpilot' as your email subject. Our team is here to help and will do everything we can to address your concerns. Many thanks, Customer Service Team

Hi Mashuda,Thank you for sharing your concerns with us and we're truly sorry to hear about your disappointing experience.We understand your frustration, especially with young children, and we sincerely apologise for the difficulties you have faced due to the lack of hot water and heating in your home.Rest assured we're committed to improving our services and addressing your concerns, and we appreciate your feedback, which we will definitely share for you.An emergency call has been arranged for an engineer to address the issue, and we hope this will lead to a resolution. Whilst we understand your dissatisfaction, it's important to allow Swale Heating to attend and report their findings. In the meantime, we're here to help with any additional questions or concerns you may have. You're more than welcome to contact us anytime at lqdirect@lqgroup.org.uk, with "Trustpilot" as the email subject.Many ThanksCustomer Service Team

Hi Ralph,Thank you so much for your awesome review and for sharing your positive experience with us.We're truly over the moon to hear that you've found a suitable and permanent home with our help. We're particularly delighted that you were impressed by the conduciveness of the environment and the efforts of our staff, Toby, Margaret, and Kat. Their dedication to providing excellent customer service is a testament to our commitment to making the whole process as smooth and positive as possible.It really has been delightful reading about your journey with us, and a huge thanks for your appreciation too.Wishing you and your wife all the best in your new home, we sincerely hope you've settled in well and here's to making happy memories 😊Many Thanks,Customer Service Team

Hi Susana,Thank you so much for your review and for sharing your concerns with us.We're saddened to learn of your frustration and the impact these issues are having on your well-being. We appreciate that you've experienced such difficulties in your home, especially after reporting them, and we're truly sorry for the inconvenience and discomfort you've endured.We want to assure you that we take all resident concerns seriously and we're committed to working with you to find a solution.Having investigated your worries further, we can see that work is in progress to assist you in resolving your concerns. Understandably, the whole process has been timely, and we sincerely apologise for the continued delay. However, please be assured that it isn't unusual for this to happen, especially with more complex cases like the one we're seeing here.Our team will continue working hard to achieve a resolution at their earliest opportunity, and we'll be sure to keep you updated on our progress as well.In the meantime, if you have any further questions or concerns, we'll be more than happy to assist you with these. Please do let us know by email at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) where we will gladly do our best for you.Many Thanks,Customer Service Team

Hi Becca,Thank you for sharing your concerns with us and we sincerely apologise for the disappointing experience you've had.We understand why this would be frustrating for you, and whilst we aim to provide clear and accurate information to our residents, it seems there has been a misunderstanding in this case. We're committed to resolving this issue, and we kindly invite you to email your details to us to help us make it right.You can reach us by email at lqdirect@lqgroup.org.uk, and please use 'Trustpilot' as your email subject on this occasion.Feel free to contact us anytime, and it will be our utmost pleasure to assist you 😊Many Thanks,Customer Service Team

Hi Ryan,Thank you so much for your review.We're so sorry to learn of your disappointing experience, and we honestly feel your frustration with the ongoing repair situation. We understand the dissatisfaction of having to wait for an extended period for a repair, especially when it involves taking time off work. We would like to take this opportunity to offer our sincerest apology for the inconvenience and the delays you've experienced.We understand our operative recently came out to your home, and we're just awaiting our operative's report before we can advise further.In the meantime, we'll be sure to pass on your feedback as it helps us to understand where things aren't going so well, and where there's room for a more improved service.If, of course, you have any further questions, we'll be sure to help you with these, and we have an amazing team here willing to help. We're reachable by email at lqdirect@lqgroup.org.uk, and we kindly request 'Trustpilot' is used as your email subject on this occasion too.Please feel free to reach out to us at anytime and it'll be our pleasure to help you 🙂Many Thanks,Customer Service Team

Hi Tracey,Thank you so much for your review.We strive to provide excellent service, so we're naturally saddened to hear about your dissatisfaction and the inconvenience you've experienced.Rest assured, we value your feedback, and it'll help us to further improve our processes. We're committed to addressing any issues and ensuring a positive experience for all residents.Having investigated the issue with the loss of heating and hot water, we're pleased to confirm that an emergency call is arranged with our contractor, and we're expecting an engineer to attend within 24 hours from when the call was arranged. We trust that this repair is progressing as it should, and our contractor will work hard to restore your heating and hot water as quickly as possible.In the meantime, we apologise for the disruption this causes, and if there's anything further we can do, please let us know, and it'll be our pleasure to help.Our dedicated team can be reached by email at lqdirect@lqgroup.org.uk, and we kindly request 'Trustpilot' is used as your email subject on this occasion.Many Thanks,Customer Service Team

Hi Hristina,Thank you for taking the time to leave us a review and for raising your concerns with us here.We truly understand your frustration and we apologise profusely for the inconvenience you've experienced. We're committed to providing a comfortable living environment for all our residents, and we're extremely sorry that your bathroom has been out of order for so long.Having investigated this matter further, we're working diligently to resolve this issue and will continue to do so until it is fully addressed and resolved. We understand and appreciate that numerous visits have already taken place, and we understand the disappointment this can cause too. However, the repair has been more complex than first thought, which has added to the additional delay, and we can see our contractor is due to return to you very soon.We'd like to thank you for your continued patience and understanding as we work towards a solution. In the meantime, if you have any further questions or concerns, we'll be more than happy to help you with these. Feel free to send us an email to lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) where it'll be our utmost pleasure to do our best for you.Many Thanks,Customer Service Team

Hi Benice, Thank you so much for taking the time to share your recent experience with us. We're delighted to hear that everything went very well with the gas engineer. Your feedback is incredibly valuable and helps us recognise the great work our contractors are doing for our residents. Thanks again for sharing, and we look forward to assisting you again in the future! 🙂 Customer Service Team

Hi ICC,Thank you for sharing your journey with us.We sincerely apologise for the difficulties you encountered during your move-in experience. We understand how frustrating and stressful it can be when things don't go as planned, especially during such a significant event. We're truly sorry that the communication from our agency fell short of your expectations and that you experienced delays and issues with the property.We value your feedback and will use it to improve our processes and ensure that future customers have a smoother and more positive experience. We strive to provide excellent service and are committed to addressing any concerns that arise. We appreciate your patience and understanding, and we're also committed to learning from this experience to better serve our customers.We trust the repair issues inside the property are being addressed and you've informed us of these. If, of course, you need further help and assistance with the repairs, please do let us know, and it'll be our pleasure to help you.Our dedicated team can be reached by email at lqdirect@lqgroup.org.uk, and we kindly request 'Trustpilot' is used as your email subject too.We're here to help, and you're more than welcome to reach out to us anytime 🙂Many Thanks,Customer Service Team

Hi Chris,Thank you for taking the time to leave us a review and for sharing your thoughts and feelings with us. We understand your frustration and disappointment with your experiences, and we sincerely apologise that you've had such a difficult time with our services. We're deeply concerned about the issues you have raised, including the delays in resolving your complaints, the lack of communication, and the difficulties you have encountered with repairs. We want to assure you that we take all feedback seriously and are committed to improving our services. We would like to learn more about your specific concerns and understand the challenges you have faced. We therefore kindly invite you to email your details and concerns to us at lqdirect@lqgroup.org.uk. One of our helpful advisors will be happy to offer their support and guidance. When contacting us through this channel, please can you kindly use "Trustpilot" as your email subject.Many ThanksCustomer Service Team

Hi Fatima,Thank you so much for your review! 😊We appreciate your feedback and are grateful that you took the time to share your concerns with us.We would like you to know we hear and understand your frustration with the ongoing maintenance issues at your home. It's disappointing to hear that repairs such as external redecorating, guttering replacement, and door restoration have not been addressed to your satisfaction despite your repeated requests. We also acknowledge the inconvenience of not having a proper intercom system installed in the property, and we sincerely apologise if our services haven't met your expectations.As you may already know, major works like the ones mentioned are typically carried out as part of our planned maintenance programs based on a survey conducted on your home. Unfortunately, these programs run annually, so we can only provide information on the current year's program and we're unable to advise on any future programs. Decisions for each program are made yearly and we look at prioritising properties most in need.In the meantime, we’re committed to continue in providing a repairs service as needed, and if there are any issues causing a problem, please don't hesitate to let us know and we’ll be sure to offer further assistance with these.We truly value your patience and persistence in bringing these matters to our attention, and we are here to assist with any questions or concerns you may have. Our dedicated team is available via email, and you can reach us at any time at lqdirect@lqgroup.org.uk. Please kindly mention 'Trustpilot' in the subject line of your email too.Many Thanks,Customer Service Team

Hi Brock Elbank,Thank you for taking the time to leave us a review and for sharing your concerns with us.We certainly feel your frustration and dissatisfaction with the condition of the windows in your home and the lack of response you've received from us. It's clear that you've taken significant steps to maintain the property, and it's disappointing that your efforts haven't been met with the same level of responsiveness from our end. We sincerely apologise for the inconvenience, delays, and any upset this has caused you.Your feedback is important to us, and we'll use it to improve our communication and service delivery. We understand the importance of a safe and comfortable living environment for you and your family, and we'd very much love to have the opportunity to further investigate your concerns and to update you with the progress.To help us make it possible, we kindly invite you to email your details to us where our dedicated team will be able to help and assist you further. We're contactable at lqdirect@lqgroup.org.uk, and we kindly request 'Trustpilot' is used as your email subject.We can honestly understand why this is a worry for you, and we hope to hear from you soon.Many Thanks,Customer Service Team

Hi Halford J,We welcome your review, and we thank you for sharing your experience with us.We appreciate your feedback and we're glad to hear that the engineer was able to resolve the issue with your central heating. We understand that the initial scheduling changes may have been frustrating, and we sincerely apologise for the inconvenience this may have caused. We love that the engineer's professionalism and dedication to finding a solution made the experience positive for you.Thank you once again for sharing this with us; it's greatly appreciated, and we look forward to assisting you again soon 😊Customer Service Team

Hi Christopher, Thank you for sharing your recent experience with us. We are very sorry to hear this is the kind of experience you had. This is naturally concerning for us as well, as we always strive to deliver friendly and helpful service. Our team is here to support you in any way we can. If there’s anything we can do for you, please feel free to let us know. You can reach us by email at contact@lqgroup.org.uk, and it would be most helpful if you could use 'Trustpilot' as your email subject. Thank you once again, and we hope to hear from you soon. Customer Service Team

Hi Benny, Thank you so much for leaving us a review! We really appreciate your feedback, and we're truly sorry to hear about your disappointing experience, especially regarding the increases in service charges and the lack of clear communication about them. We understand how frustrating it can be to receive increases without clear explanations of what you’re paying for and why costs are rising. We sincerely apologise if we haven’t provided the information you were hoping to receive from us and for any inconvenience this has caused. Our team is always happy and willing to assist with any concerns you may have. To help us look into this further for you, please feel free to email us at contact@lqgroup.org.uk (with 'Trustpilot' as the subject). It will be our pleasure to help you. Thank you once again! Customer Service Team

Hi Linda, Thank you so much for taking the time to share your feedback with us. We’re truly sorry to hear that the service you received from our contractor didn’t meet your expectations, and we sincerely apologise for any disappointment or frustration this has caused. We take your concerns very seriously and we're addressing the communication issues with our contractor to ensure improvements are made in line with our commitments. Please know that your experience is important to us, and we’re here to help in any way we can. If there’s anything further we can do to assist you, please don’t hesitate to reach out at any time. You’re welcome to contact us through any of your preferred channels or by emailing us at contact@lqgroup.org.uk where we kindly ask you to use 'Trustpilot' as your email subject so that we can assist you more efficiently. Many thanks, Customer Service Team

Hi Antonio,Thank you so much for sharing this with us.We understand your frustration with the inconsistent service you've experienced, and we apologise for any dissatisfaction this has caused you. It's important for us to get it right so we really do value your feedback.We do our utmost to provide a positive experience for all our customers and residents, so it's disheartening to hear that your interactions with our team fell short of your expectations. Rude behaviour isn't what we expect to hear and will not be tolerated. We're always willing to further investigate when this happens, so please do let us know.We're also sorry to hear about your long outstanding repair and the inconvenience this has caused with the several visits to your home. Whilst we appreciate this can sometimes happen, especially with more complex repairs, we'd love to further assist and work with you in finding a resolution.To help us make it possible, we kindly invite you to email us at lqdirect@lqgroup.org.uk (with 'Trustpilot' in the subject line of your email) where it'll be our pleasure to help with your enquires and concerns.Many Thanks,Customer Service Team

Hi Zoe, Thank you so much for taking the time to leave your review. We're truly sorry that we weren't able to fully meet your expectations on this occasion, and we sincerely apologise for any inconvenience and disappointment caused by the extended wait time. We completely understand how frustrating it must have been to wait longer than expected for the repair, and we really appreciate you bringing this to our attention. Please be rest assured that your feedback is very important to us, and we'll be sharing your comments with our maintenance team, as we're always looking for ways to improve the service we deliver. We also want to assure you that when we schedule repairs, we always make a note of any vulnerabilities or specific adjustments that may be required to ensure your safety and comfort at home. Our aim is to make sure that you are never put at risk due to a delay in repairs, and we prioritise cases accordingly. If a repair is not considered urgent and there is no immediate risk to your wellbeing, our maintenance team will always offer you the first available appointment. We hope this explanation helps to clarify our process, but we completely understand if you still have questions or concerns. If you would like to discuss anything further or need additional support, please don’t hesitate to email us at contact@lqgroup.org.uk (making sure to include 'Trustpilot' in the subject line). If your home is experiencing damp and mould, it's essential that you contact us on 0300 456 9996, where one of our customer service advisors will be more than happy to help. We're always here to help and will do our best to resolve any issues you may have. Please feel free to reach out to us at any time and it'll be our pleasure to help you. Many thanks, Customer Service Team

Hi Mrs. Bancroft,Thank you for taking the time to leave us another review.Our sincerest apologies to you for any upset caused; it certainly wasn't our intention to make you feel this way.We would like you to know that we're always open and willing to discuss your concerns in more detail with you and look at ways we can further assist. We truly care about the well-being of our residents, and we're deeply sorry if this isn't the kind of service you've previously experienced with us.Unfortunately, as we're unable to contact you through this channel or obtain the full history of your concerns, it's important that we kindly invite you to email us via the contact details given in our last response. This will allow us to gain a better understanding of your concerns and, of course, arrange contact with you.Many Thanks,Customer Service Team

Hi Peter,Thank you so much for taking the time to leave us a review and for bringing your concerns to our attention.We sincerely apologise for the delay in completing the gutter work and for the lack of communication you've experienced. We strive to provide timely and responsive service to all our residents, and we're deeply sorry that your experience has not met your expectations.Rest assured we're committed to addressing your concerns and improving our communication processes, and we'll certainly use your feedback to enhance our service delivery.In the meantime, we'll be sure to reach out to our maintenance team and follow up on the guttering repair for you. We'll also ask the team to provide you with an update. Unfortunately, we are experiencing delays with all roofing-related repairs at this moment in time, and we'd like to reassure you the repair is still active and progressing as expected.Furthermore, we're saddened to learn you tripped outside your home. We appreciate why this would be a worry for you and we sincerely hope you're okay. Having investigated this matter further we can see its was many months ago our operative was in attendance to assess the external area of your home. If you feel the situation has worsened since our last visit, please do let us know and provide us with current photos of the affected area, and we'll be sure to look into this matter further for you.We're reachable by email at lqdirect@lqgroup.org.uk, and it'll be most helpful if 'Trustpilot' is used as your email subject on this occasion.We sincerely hope this helps and feel free to contact us at any time 🙂Customer Service Team

Hi Leele,Thank you for your review and for sharing your thoughts with us.We're truly sorry to hear about your frustration and apologise for the experience you described.We take all concerns seriously, especially those related to the health and safety of vulnerable individuals, and we strive to provide the best service to everyone. It's disappointing to hear that we did not meet your expectations on this occasion.We would very much love the opportunity to better understand the issue and see how we can further help. To help us address this, we kindly invite you to email your details to us at lqdirect@lqgroup.org.uk with 'Trustpilot' in the subject line. Our dedicated team is ready to do their best to provide help and assistance.Many Thanks,Customer Service Team