LQ Sidcup reviews

Hi Eleia,Thank you for your review and for sharing your experience with us.We're really sorry to hear that you're having trouble reaching us, and we apologise for any frustration caused by our call back option.We've checked our phone lines, and everything is working fine and as expected. However, we appreciate some days are busier than others, but right now, there are no calls waiting. If you have a moment to call us now, you should be able to reach us easily.Alternatively, feel free to email us at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject), and we'll be more than happy to assist with your enquiry.Many Thanks,Customer Service Team

Hi Karene,Thank you for taking the time to leave us a review and for sharing the issue of repeated leaks inside your home.We welcome your review and appreciate you letting us know about your experiences with us too.We certainly feel your frustration and understand the significant impact this ongoing issue is having on your home and family, and we're saddened to hear that you've had to deal with leaks for such an extended period. We're truly sorry and sincerely apologise for the inconvenience and distress the whole situation has caused you too.Having investigated this further, we understand arrangements are in place to complete the repairs in the very near future and we sincerely hope this'll resolve the long outstanding issues you've had to face for so long.Whilst we appreciate this is taking much longer to resolve than you hoped for, we want you to know that we're always here to help with any further questions or concerns you may have.By all means, feel free to reach out to our dedicated team anytime at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your subject) where it will be a pleasure to do whatever we can to assist you.Many Thanks,Customer Service Team

Hi Mateusz,Thank you for sharing your feedback with us. We're grateful for the opportunity to address your concerns.We're truly sorry to hear about the leak and the difficulties you have faced. Your safety is of utmost importance to us, and we understand your frustration with the whole situation.Providing excellent service to our residents is our top priority, and we apologise profusely if we have fallen short of your expectations.We're here to help and are eager to discuss this matter further with you. Please feel free to reach out to us directly at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) so that we can further investigate the situation and work towards a resolution.Many Thanks,Customer Service Team

Hi Bano,Thank you for your review.We're truly sorry to hear about your dissatisfaction, and we completely understand your reasons for feeling this way.Ensuring that you are well-informed and comfortable with the charges associated with your home is important to us, and we sincerely appreciate you bringing this matter to our attention.We're aware that you have already reached out to our Service Charge Team, and although we understand that you are still awaiting a response from us, please know that we will follow up on your enquiry for you.We hope that this information helps you in receiving the answers you're looking for. In the meantime, if there is anything else we can assist you with, please do not hesitate to let us know.You can reach out to us through any of your preferred channels or via email at lqdirect@lqgroup.or.uk. When contacting us via email, we kindly request 'Trustpilot' is mentioned in the subject line.Many Thanks,Customer Service Team

Hi Walter,Thank you so much for bringing your concerns to our attention, and we sincerely apologise for the delay in providing you with the information you're looking for.We certainly understand your dissatisfaction and the frustration this causes, and we're sorry for the inconvenience caused to you as well. It's disheartening to hear about the challenges you've faced in obtaining essential services. Please be assured that we value your feedback and will use it to improve our processes and communication.We can see you have an open enquiry with us, and we'll be sure to chase the team looking after this for you. Please kindly be patient with us whilst we do this for you, we're confident a resolution can be found.In the meantime, if there's anything else you would like our help with, please do let us know by emailing us here at lqdirect@lqgroup.org.uk and by ensuring 'Trustpilot' is mentioned in the subject line of your email too.Many Thanks,Customer Service Team

Hi Saloni,Thank you for your review and for bringing the issue with the lift to our attention.We're deeply saddened to hear that the lift recently went out of service and we understand the struggles that come with it.Upon further investigation, we can confirm that as soon as we were notified of the situation, we took immediate action and arranged for a lift engineer to attend on an emergency call out.We understand the disappointment and inconvenience this may have caused you, and we sincerely apologise for the upset. Please know that all lift breakdowns will always be treated as a priority.If there is anything else we can do for you, please don't hesitate to reach out. We are here to help. You can contact us through any of your preferred channels or by email at lqdirect@lqgroup.org.uk. If email is your preferred option, please can you kindly use 'Trustpilot' as your email subject.Many Thanks,Customer Service Team

Hi Amanda,Thank you so much for your 5-star review!We're delighted to hear of your praises for Extreme Environmental and it makes us happy they're doing an amazing job for our residents.We're so sorry there's a delay with the kitchen units being removed and we offer our sincerest apology for any disappointment this is causing.We trust everything is in good hands and Extreme Environmental will return to complete the treatment but if you need further help from us, please do let us know and it'll be our pleasure to assist you.We have an amazing team here who can be reached by email at lqdirect@lqgroup.org.uk and we kindly request 'Trustpilot' is used as your email subject. We're here for you and you're more than welcome to reach out to us at any time.Many ThanksCustomer Service Team

Hi Lawrence, Thank you so much for your amazing feedback ☺️ Your short and sweet comments have brightened our day, and we love that you think we're the best! A massive thanks from all of us! Customer Service Team

Hi CG,Thank you so much for your review and for sharing your thoughts and feelings with us.We're deeply sorry to learn there are several issues of concern to you, and we apologise profusely if we haven’t fulfilled your expectations.We always strive to offer great service to our residents, and we want more than anything for our residents to be happy with their home.We’re here to help, and we’re more than willing to discuss each of your concerns in more detail with you.To help us achieve this, we kindly invite you to reach out to us by email at lqdirect@lqgroup.org.uk (with ‘Trustpilot’ as your email subject) where we’ll be more than happy to offer our help and assistance.Many Thanks,Customer Service Team

Hi Martin,We welcome your review and we thank you for sharing your experiences with us as well.We're very sorry the roof repair above your bay window took a long time to complete but we're so pleased you're happy with the outcome.Unfortunately, we are experiencing quite long delays with all roofing repairs and we're working hard to resolve this issue. This is currently work in progress and we're hoping a more improved service will be available in the coming future.In the meantime, if you would like an update on the main roof repair, we'll be more than happy to help you in providing this information. Please feel free to drop us an email with your details and we'll be sure to do this for you. Our email address is lqdirect@lqgroup.org.uk and we kindly request 'Trustpilot' is used as your email subject.We hope to hear from you soon 😊Many ThanksCustomer Service Team

Hi David, Thank you so much for leaving us a 5-star review! 😊 It's fantastic to know your recent gas safety inspection went perfectly for you, and we're delighted you received the best possible service. It's always a pleasure to deliver amazing service, and we look forward to assisting you again. Many thanks! Customer Service Team

Hi Happy Hammer, Thank you so much for your amazing feedback! 😊 We're absolutely thrilled to hear your fantastic comments and so glad you had such a great experience with us. Thanks again for sharing, and we look forward to helping you again soon! Customer Service Team

Hi Edward,Thank you for sharing your concerns with us. We're truly sorry to hear about your dissatisfaction.We understand your frustration and apologise for the issues you've experienced. We're committed to providing quality housing and services, and we're sorry that your experience has not met your expectations. We're of curse here to listen and address your concerns.We're aware of the challenges you've faced with repairs, including the flood and the damp patch, and we're investigating the outstanding repair with our Direct Maintenance Team. Our team will be sure to work with you in finding a resolution.Regarding the service charges for communal cleaning, we know you've raised questions about the window cleaning. Please be rest assured that we're still working on this, and you'll receive a response from us soon.In the meantime, we sincerely apologise for any upset caused and for the continued delay with your repair and service charge enquiry.By all means. if there's anything else we can do to assist you, please feel free to reach out to us through any of your preferred channels or by email at lqdirect@lqgroup.org.uk. Please use 'Trustpilot' as your email subject as this will help us assist you better.Many Thanks,Customer Service Team**UPDATE**Hi Edward,Just to update you that we've had a response from our Direct Maintenance Team and we're still waiting for an asbestos test to be carried out in your home. It's important this is done prior to any works being completed to the bathroom wall.Following contact with our asbestos contractor today, we've been informed they've tried making contact with yourself to carry out the test, but unfortunately they haven't been successful in reaching you. Please can you kindly arrange with our contractor for access into your home. If you're having difficulties doing this, please let us know on the email address above and we'll of course help you.Many ThanksCustomer Service Team

Hi Elle,Thank you for taking the time to leave us a review and for bringing your concerns to our attention.We're truly saddened to learn of your dissatisfaction and at the same time, we feel your frustration with the whole situation.It's clear that the scratch in your living and kitchen area has been a significant issue, and we apologise profusely for the inconvenience and stress it has caused.We would very much love the opportunity to offer our help and ensure that your emails are addressed promptly.To help us achieve this, we kindly invite you to email your details to us at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) where it'll be our pleasure to further investigate this matter for you.Many Thanks,Customer Service Team

Hi Andrew, Thank you so much for taking the time to share your feedback with us. We’re genuinely sorry to hear about your negative experience with our management and customer service. Your experience doesn’t reflect the high standards we aim to uphold, and we understand how frustrating this must have been for you. Your comments are incredibly important to us, and we’re committed to improving our services to ensure a better experience for all our customers and residents. If you have any additional details you’d like to share, or if there’s anything specific we can do to assist you further, please let us know. Our team is available by email at contact@lqgroup.org.uk, and we’ll be sure to do our utmost to help you. When reaching out, please use 'Trustpilot' as your email subject. Thank you again for sharing your thoughts with us. Customer Service Team

Hi Olanks,Thank you so much for bringing this matter to our attention.We're truly sorry to hear about your dissatisfaction, and we completely understand why this situation is concerning for you. We also offer our apology for the delay in resolving this issue and for not meeting your service expectations.We would very much appreciate the chance to further investigate this matter and provide you with an update on how the repair is progressing.To assist us with this, we kindly ask you to email your details to us at lqdirect@lqgroup.org.uk (please mention 'Trustpilot' in the email subject) where one of our advisors will be more than happy to assist you.Many Thanks,Customer Service Team

Hi Natasha,Thank you for sharing your concerns with us. We truly understand your frustration and we sincerely apologise if our services have not met your expectations. We're also deeply sorry to hear about the issues you've been experiencing with your home, including damp, leaks, and the overall condition. We understand that we recently conducted a mould and damp assessment, and our Healthy Homes team has arranged for repairs to address these issues. If of course the problems persist after the repairs are completed, please don't hesitate to let us know so we can provide further assistance.We also acknowledge your dissatisfaction with your kitchen and bathroom. Typically, new component renewals are part of our yearly Planned Maintenance Programmes, and we use the information from the stock condition survey to help us decide which homes are most in need. We’re unfortunately unable to provide details on any future programmes but we're ready to assist with any repairs needed for your current kitchen and bathroom.With this in mind, by all means feel free to contact our dedicated team here with your concerns and we'll be sure to do our utmost for you. We're reachable by email at lqdirect@lqgroup.org.uk and we request 'Trustpilot' is used as your email subject on this occasion.Many Thanks,Customer Service Team

Hi Snow White,Thank you so much for taking the time to leave a review and for expressing your concerns with us.We’re extremely sorry to learn that there are several issues of concern for you, and we appreciate you bringing these to our attention.We’d love the opportunity to further assist you with each of your concerns and explore ways we can work with you to resolve them.To help us achieve this, we kindly invite you to email the details to us at lqdirect@lqgroup.org.uk. It would also be greatly appreciated if you could use ‘Trustpilot’ as your email subject on this occasion too.We value your feedback and will use it to improve our processes and ensure better communication and responsiveness in the future.Many Thanks,Customer Service Team

Hi Sheila, Thank you so much for taking the time to share your feedback with us. We truly appreciate hearing from our residents, and we’re sorry to learn that you’re dissatisfied with your experience, especially regarding the issues in your home and concerns about pests. Our team is committed to supporting you, and if you would like further assistance or wish to discuss your situation in more detail, please don’t hesitate to reach out to us. You can email us at contact@lqgroup.org.uk, and we kindly ask that you use 'Trustpilot' as your email subject. Our team is here to help and will do everything we can to address your concerns. Many thanks, Customer Service Team

Hi Patrycja,Thank you for taking the time to leave us a review and for sharing your experiences. We understand your frustration and disappointment with the service you've received, and we sincerely apologise that you've had such a difficult time. We're deeply concerned about the issues you've raised, including the delays in repairs, the lack of communication, and the challenges you've encountered with scheduling appointments. We want to assure you that we take all feedback seriously and are committed to improving our services. We would like to learn more about your specific concerns and understand the challenges you have faced. We therefore kindly invite you to email your details and concerns to us at lqdirect@lqgroup.org.uk where one of our helpful advisors will be happy to offer their support and guidance. When contacting us through this channel, we kindly request "Trustpilot" is used as your email subject.Feel free to reach out to us at any time and it'll be our pleasure to help 🙂Many ThanksCustomer Service Team

Hi Mashuda,Thank you for sharing your concerns with us and we're truly sorry to hear about your disappointing experience.We understand your frustration, especially with young children, and we sincerely apologise for the difficulties you have faced due to the lack of hot water and heating in your home.Rest assured we're committed to improving our services and addressing your concerns, and we appreciate your feedback, which we will definitely share for you.An emergency call has been arranged for an engineer to address the issue, and we hope this will lead to a resolution. Whilst we understand your dissatisfaction, it's important to allow Swale Heating to attend and report their findings. In the meantime, we're here to help with any additional questions or concerns you may have. You're more than welcome to contact us anytime at lqdirect@lqgroup.org.uk, with "Trustpilot" as the email subject.Many ThanksCustomer Service Team

Hi Ralph,Thank you so much for your awesome review and for sharing your positive experience with us.We're truly over the moon to hear that you've found a suitable and permanent home with our help. We're particularly delighted that you were impressed by the conduciveness of the environment and the efforts of our staff, Toby, Margaret, and Kat. Their dedication to providing excellent customer service is a testament to our commitment to making the whole process as smooth and positive as possible.It really has been delightful reading about your journey with us, and a huge thanks for your appreciation too.Wishing you and your wife all the best in your new home, we sincerely hope you've settled in well and here's to making happy memories 😊Many Thanks,Customer Service Team

Hi Susana,Thank you so much for your review and for sharing your concerns with us.We're saddened to learn of your frustration and the impact these issues are having on your well-being. We appreciate that you've experienced such difficulties in your home, especially after reporting them, and we're truly sorry for the inconvenience and discomfort you've endured.We want to assure you that we take all resident concerns seriously and we're committed to working with you to find a solution.Having investigated your worries further, we can see that work is in progress to assist you in resolving your concerns. Understandably, the whole process has been timely, and we sincerely apologise for the continued delay. However, please be assured that it isn't unusual for this to happen, especially with more complex cases like the one we're seeing here.Our team will continue working hard to achieve a resolution at their earliest opportunity, and we'll be sure to keep you updated on our progress as well.In the meantime, if you have any further questions or concerns, we'll be more than happy to assist you with these. Please do let us know by email at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) where we will gladly do our best for you.Many Thanks,Customer Service Team

Hi Becca,Thank you for sharing your concerns with us and we sincerely apologise for the disappointing experience you've had.We understand why this would be frustrating for you, and whilst we aim to provide clear and accurate information to our residents, it seems there has been a misunderstanding in this case. We're committed to resolving this issue, and we kindly invite you to email your details to us to help us make it right.You can reach us by email at lqdirect@lqgroup.org.uk, and please use 'Trustpilot' as your email subject on this occasion.Feel free to contact us anytime, and it will be our utmost pleasure to assist you 😊Many Thanks,Customer Service Team