Every review we hold for the Sidcup office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotI live in a block of eight flats and we…
I live in a block of eight flats and we have had two housing officers that really did not get things doneWe now have a housing officer called travera who actually has listened to us and has been pro active on sorting out things she also takes the time when on the estate to check on us and updates us on what’s going onShe is also currently sorting out when we will be getting our new windows We all think 4 years to wait since being measured for them is a long time to wait for them You have a great housing officer in Trevera she is a fantastic communicator Thanking youMarion Evans
Marion · 20 August 2024
Agent replied · 23 October 2024
Hi Marion,Thank you so much for leaving us a 5-star review! 😊We appreciate you recognising the dedication and hard work of our housing officer and it's wonderful to hear that you've had a positive experience.We understand that waiting for new windows can be frustrating, and we are working diligently to ensure those properties that have been selected for a component renewal will have them installed as soon as possible. Unfortunately, all major works or works that are on one of our Planned Maintenance Programmes is sadly a lengthy process. Once the property is surveyed, we use the information from the survey to determine those properties that are most in need, and it also helps us to plan for any future works.We hope this extra information helps and a huge thank you once again for your kind words. Your feedback is greatly appreciated and we’re most grateful to you for sharing this with us too.Customer Service Team
★★★★★ 5/5
TrustpilotLeslie was Extremely helpful and he has…
Leslie was Extremely helpful and he has been to the property before, but other jobs and each time has been excellent. We really appreciate having Leslie come to the house.
Kelly · 20 September 2024
Agent replied · 23 October 2024
Hi Kelly,Thank you so much for your awesome review! 🙂It's great to hear that you've had a positive experience with Leslie, and we love how he always delivers excellent service. Leslie is certainly a great asset to us, and it makes us super proud to know he's doing a wonderful job for our residents too.We're looking forward to helping you again, so feel free to let us know if there's anything else we can assist you with.Many Thanks,Customer Service Team
★★★★★ 5/5
TrustpilotOverall a great experience
The site itself is already fantastic, the houses are a great spec and in a great location. Once completed will be a wonderful place to live. The whole process of buying has been made efficient and easy by the sales advisor Emily. Emily and her collegues made the process smooth and efficient. Communication was great and we could reach the team to discuss anything we needed quickly.The site team have also been exemplary. We used a professional snagger to assess the build and any issues. The site team had everything on the report resolved with a couple weeks.Simply a great experience and a fantastic place to live.
Jon · 14 August 2024
Agent replied · 23 October 2024
Hi Jon,Thank you so much for the 5 star review 😊 It's great to read you received an excellent service and this certainly makes us really happy. We would like to give our member of staff some recognition therefore, if you know the full name of the person, please email us their full name at lqdirect@lqgroup.org.uk and also include 'Trustpilot' in the subject line. We have a dedicated team that can help forward this lovely review to the manager of the member of staff. Many Thanks Customer Service Team
★★★★★ 1/5
TrustpilotImportant suggestion
Trustpilot appears an excellent way of getting the message acrossOf Unhelpful and Continuing poor service and management displayed by L and Q Housing who are keeping people across their properties in unsafe and portly maintained residences allManaged by Them , managed being a very “ loose” description as always And responses to Trustpilot areObvious nonsense as Nothing improves after Legitimate Complaints are made !.This organisation ongoing funding by tax payersMoney is commuting robbery without violence ; fraud) it appears by claiming it’s a Social l Landlord despite being Notorious as shownBy Government andA ombudsman's recent investigations showing otherwise and, I thoughtRachmanism had been outlawed In the United Kingdom in the 1960sBut appears to be thriving within This Wealthy and Highly paid OrganisationUnder the guise of being Non profit who pay Directors obscene salaries Considering complaintsOf poor Service residentsAnd purchasers Obtain with staff refusing to provide what they areLegally “ supposed to ? “ asClearly Shown by Trustpilot and OtherEvidential Resources available In The Public Domain.Take Away their Tax Status and make them pay tax is ONE Solution Kier Starmer ?And watch themDirectors and managers heading for the Hills in search of “Another CASH COW” funded by tax Payers ! ! If they were a private company they would Close Down based on results And A Legal Vote / Investigation of Residents experience of many many years
Robbie · 13 August 2024
Agent replied · 23 October 2024
Hi Robbie,Thank you for taking the time to leave us another review.We’re truly saddened to learn or your continued dissatisfaction with us and we sincerely apologise if we’ve failed to meet your expectations.We would very much love to have the opportunity to help and discuss your concerns in more detail with you. To help us achieve this, we previously kindly invited you to email us at lqdirect@lqgroup.org.uk with ‘Trustpilot’ being used as your email subject.Please feel free to reach out to us at anytime and it’ll be our pleasure to do our best to help with any worries or concerns you may have.Many ThanksCustomer Service Team
★★★★★ 1/5
TrustpilotAttacked transgeder tenant who is beimg…
Attacked transgeder tenant who is beimg psychologically tormented by other residents. At risk of serious attack, ruined mh health living here. I would not been allowed nhs surgery for my physical health because doctors deemed my living conditiobs too unsafe. L&Q did nothing to help. A month after attack I got one call telling me they would call me next week - never did. The person who did it to me should be evicted 9n the spot. What is this? Abuse of voulnerable! How dare you?!
Agata · 10 August 2024
Agent replied · 23 October 2024
Hi Agata,Thank you for taking the time to leave us a review and for raising your concerns with us here.We’re deeply sorry to hear about your experience with another resident, we certainly sympathise with you, and we can imagine this would be an upsetting experience for you too. It's unacceptable that you've been subjected to such treatment, we take all reports of harassment and violence seriously and we apologise profusely if we’ve failed to provide you with the help and support you hoped to receive from us. We encourage you to reach out to us directly so we can further discuss this matter in more detail with you. If you’re not already in touch with us, you’re more than welcome to email your details and concerns to lqdirect@lqgroup.org.uk (with ‘Trustpilot’ as your email subject) where it’ll be our pleasure to arrange for a dedicated staff member to contact you.Many ThanksCustomer Service Team
★★★★★ 5/5
TrustpilotExcellent experience
Harry has been professional, kind and very helpful throughout the whole letting process. He managed the whole process quickly and smoothly. We are very happy and grateful for making this experience less stressful for us. Highly recommend!
Justina · 10 May 2024
Agent replied · 11 June 2024
Hi Justina,Thank you so much for your amazing review and for your recommendation too! 😊We absolutely love how you've had the best possible experience with Harry; he's certainly made us proud, and we're delighted your journey with us went quickly and smoothly for you as well.Many thanks again for your feedback, it’s greatly appreciated and feel free to let us know if there's anything you would like our help with.Customer Service Team
★★★★★ 2/5
TrustpilotVery frustrating experience
Very frustrating experience. People working for them a clearly overworked, processes archaic and not fit for 2024. Information is not easy to access and leaves you often guessing and frustrated.No flexibility.
Tibi · 23 August 2024
Agent replied · 23 October 2024
Hi Tibi,Thank you so much for sharing your experience with us, we’re truly appreciative for your feedback.We’re extremely sorry to learn you’ve had a frustrating experience with your recent enquiry, and we understand why this has caused some disappointment. We strive to provide a seamless and efficient service, and it's disheartening to hear that you found our processes outdated and difficult to navigate. Rest assured we've taken onboard your feedback and we’ll use it to look at ways we can improve our services.If of course we can be of further help, please do let us know and we’ll be more than willing to assist with your enquiries.We can be reached by email at lqdirect@lqgroup.org.uk and it’ll be great if ‘Trustpilot’ is mentioned in the subject line of your email too.Feel free to reach out to us at any time where it’ll be our pleasure to do our best for you.Many ThanksCustomer Service Team
★★★★★ 5/5
TrustpilotOutstanding Customer Service from L&Q: A Quick and Effective Response.
I am writing to express my sincere appreciation for the exceptional customer service I received from L&Q regarding my request to have an overgrown hedge cut. The responsiveness and professionalism demonstrated throughout the process exceeded my expectations and warrant recognition.Upon submitting my request, I was pleasantly surprised to receive a call from L&Q's contractor the very next day. He wanted to arrange a visit to assess the situation. Although I was an hour away at the time, he assured me that I could contact him once I returned home. This level of flexibility and understanding was a testament to L&Q’s commitment to customer satisfaction.To my delight, the contractor who arrived was a familiar face from seven years ago. His familiarity with the property and knowledge of the issue was immediately evident. He not only understood the problem but also had insightful suggestions for achieving a long-term solution. His expertise and proactive approach instilled confidence that the issue would be addressed effectively.What stood out was his dedication to resolving the matter swiftly. He made several calls to L&Q on my behalf, ensuring that the job was prioritised. He assured me that he would continue to follow up on the progress and keep me informed. Such initiative and attention to detail are rare and deeply appreciated.I called L&Q's customer service to personally thank them for their prompt and professional response to my request, as well as for the exceptional service provided by their contractor.Well done L&Q - Keep up the great work!SE2
Josephine · 2 August 2024
Agent replied · 23 October 2024
Hi Josephine,A huge thank you for your detailed and amazing review! 😊We’re absolutely thrilled to hear that you were so impressed with the responsiveness and professionalism of our team. It's wonderful to know that our contractor went above and beyond to ensure your satisfaction too.We're particularly pleased to hear about the contractor's familiarity with your property and their proactive approach to finding a long-term solution. Their dedication to resolving the issue swiftly and keeping you informed is a testament to their commitment to providing exceptional service. We truly value your feedback; it’s certainly made our day and we’ll continue working hard to deliver excellence in everything we do.Many ThanksCustomer Service Team
★★★★★ 1/5
TrustpilotOMG just when I thought that L&Q…
OMG, just when I thought that L&Q couldn't be any more disorganised and dishonest... today they have surpassed their usual pathetic performance. They have once again, for the about the tenth time in approximately 5 years, left me without any hot water. They came to replace the rubbish mixergy tank, which has been an absolute nightmare for the last 4-5years. The plumber arrived 2 hours late took the tank to the airing cupboard and left for an hour before coming back to install it. He left promising that an electrician would come within 2 hours to connect the tank to the electric supply. Being a vetren of L&Qs lies and broken promises I called them to check that an electrician was actually coming and was told "yes, it's anemergency. He'll be there by 6pm". Of course no one turned up. At 6.45 I called the L&Q out of hours service to explain that I have been left without water AGAIN. Only to be told that no electrician had been booked to complete the job. TYPICAL OF L&Q; MORE BS AND BLATANT LIES.I never knew it was possible to despise an organisation until I had the misfortune of becoming a tenant of L&Q. ITS OBVIOUS THAT THEY HAVE DELIBERATELY MESSED ME AROUND TODAY AND DRAGGED THEIR FEET ON THIS REPAIR FOR YEARS BECAUSE I HAVE COMPLAINED AND EMBARRASSED THEM PUBLICLY. THEY DONT KEEP APPOINTMENTS, OR MAKE APPOINTMENTS THEN FAIL TO NOTIFY YOU, THEY HAVE A HABIT OF JUST TURNING UP WHEN IT SUITS THEM. THEY OBVIOUSLY HATE THEIR TENANTS AND SPEND ALL THEIR TIME LYING AND INVENTING NEW WAYS TO INFLICT STRESS AND DISTRESS ON THEIR TENANTS. I FEEL AS IF IM IN AN ABUSIVE RELATIONSHIP. I CANT DIVORCE MY LANDLORD, LIKE I WOULD AN ABUSIVE PARTNER. I CANT SEE ANY WAY OUT OF THIS SITUATION BECAUSE L&Q REFUSE TO OPERATE LIKE A RESPONSIBLE LANDLORD.L& Q ARE ONLY BOTHERED WITH MANAGING REPUTATIONAL RISK AND NOT WITH MANAGING URGENT AND NECESSARY REPAIRS. THEY ARE SPITEFUL, DISHONEST AND NEGLIGENT.THEY DONT GIVE A S=!T ABOUT TENANTS ESP IF YOU ARE DISABLED AND SERIOUSLY ILL. I SUPPOSE THAT THEY ARE WAITING FOR ME TO DIE BEFORE THEY WILL COMPLETE THIS REPAIR.
Sadie · 26 July 2024
Agent replied · 11 June 2024
Hi Sadie,Thank you so much for your feedback, your comments and concerns are really important to us as we’re always looking at ways to improve our services to you and other residents.We sincerely apologise if of our services haven’t met your expectations, but we fully understand how frustrating this can be from time to time.If there's anything we can do to help we'd love to hear from you to make it possible. With this in mind, we kindly invite you to email us here at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) where one of our helpful advisors will gladly assist with any enquiries you wish to raise with us.Many ThanksCustomer Service Team
★★★★★ 3/5
TrustpilotThe plumber is a nice guy but the toilet and bathtub needs an overhaul to see what actually going on
The plumber is a nice guy but only slowed down the existing problem, no doubt I’ll be in touch with L&Q again with the same problem again. For years I’ve had a bucket under the piping going into the toilet cistern, if not the floor would be flooded, and apparently what was causing the leakage in the bathtub overflow and water is still coming through. As I said the ongoing problem has just been slowed down
Michael · 25 September 2024
Agent replied · 23 October 2024
Hi Michael,Thank you so much for taking the time to leave us a review.We appreciate and understand your frustration with the ongoing issue. We try hard to provide our residents with the best possible service, and we're disappointed to hear that you feel the recent plumbing work may not fully resolve the problem.Rest assured your concerns are important to us, and we'll be sure to use your feedback to help us improve our services.If the same issue happens to reoccur, please let us know, and we'll delve deeper to find a more permanent solution.Feel free to contact us via any of your preferred channels or by emailing us at lqdirect@lqgroup.org.uk. If email is your preferred option, it would be most helpful if 'Trustpilot' is mentioned in the subject line of your email too.Many Thanks,Customer Service Team
★★★★★ 5/5
TrustpilotL&Q Brand = Expectations Delivered!
I recently had my gas appliance checked and couldn't be more pleased with the service provided. From start to finish, the entire process was brilliant and hassle-free.Setting up the appointment was quick and easy. The online booking system is user-friendly and straightforward. I received immediate confirmation, which gave me peace of mind that my appointment was secured.The technician arrived promptly at the scheduled time. They were professional, knowledgeable, and courteous throughout the visit. The inspection was thorough, and the technician took the time to explain what they were doing and why. They also provided helpful maintenance tips to ensure my appliance stays in top condition.The technician made the necessary adjustments efficiently. I appreciated the attention to detail and the care taken to ensure everything was working perfectly before they left.
Josephine · 19 July 2024
Agent replied · 23 October 2024
Hi Josephine, Thank you so much for taking the time to share your glowing review with us!😊We are delighted to hear you found the entire process, right from appointment booking to service completion, smooth and hassle-free. Our top priority is to provide excellent service, and we are thrilled that this is reflected in your recent interaction with our technician. We aim to be reliable, knowledgeable, and respectful, and appreciate your acknowledgement of these qualities. Your feedback regarding our in-depth process and maintenance advice aligns with our goal to ensure absolute customer satisfaction, and to not simply fix issues, but also educate you where we can along the way. Again, thank you for your kind words. We're here anytime you need assistance. Many Thanks Customer Service Team
★★★★★ 4/5
TrustpilotAll ok but still waiting for 2 cracked…
All ok but still waiting for 2 cracked windows to be replaced and the mastic round windows to be done..plus removing of scaffolding. Ps unsure about having to slam back door every time to close it plus hearing it rattle a bit...saying that very stylish windows and backdoor...looks good.
June · 5 June 2026
★★★★★ 1/5
TrustpilotAbused
I am a transgender, disabled tenant. I have been attacked by a neighbour at the property where I live. First she has verbally abused me, later she and her family tried to force entry into my flat, assaulted me and threatened they would be doing that daily. The tenant harrasses me daily wether that is by playing loud bass on short intervals, banging fists on the floor or walls, slamming, throwing objects, shouting. I went to the l&q with an nhs support worker. We were told by the manager 'specialist team' is dealing with this, we were told by a receptionist that they have people who were attacked and noone is doing anything with this. From the moment I moved into the property I had been harrassed by the neigbours because of who I am, l&q did nothing to help. They tell me to take recordings. But I have ptsd I struggle tp even stay st the property plus I cant always record this woman since noise she causing is intentional rather than constant. The l&q is completely missing the point and not listening. They only preffer for the tenant to go to court. The woman above me is not even on full tenancy. What about behavioural contracts, there are things before court that l&q should be able to implement. The disrespect I had experienced from.the l&q who failed to even call her. They only gave me a letter to the council tp make myself homeless. The MP was involved in this last year, they promissed that things will be better. The disrespect of them towards me is enourmous. The fact not being listened to and believed.
Agata · 14 July 2024
Agent replied · 23 October 2024
Hi Agata, Thank you for taking the time to share your thoughts and feelings with us about the distressing situation you're facing. We're genuinely saddened to hear about the traumatic experiences you've had with your neighbours, and it's deeply concerning to us that this has impacted your well-being. When we receive reports as serious as these, we aim to undertake comprehensive investigations. That said, due to the severity of the harassment and threats you've described, we strongly urge you to also involve the authorities and file a report with the Police. They are equipped to handle such situations, and it could aid in our own investigations. It's disheartening for us to know you feel disrespected, as our organisation is built on principles of understanding, diversity and inclusivity, and it's never our intention to make anyone feel unheard. Please accept our apologies if you've felt otherwise. As a resident, your safety and peace of mind are paramount to us, and we understand how vital it is to feel secure within your own home. We hope by working together with you, the Police, and your support worker, we can find a resolution to these issues and restore your sense of safety and well-being.We will continue to work diligently on your case and will be in direct contact with you. Should you need us we want you to know we are here for you. We can be reached by emailing lqdirect@lqgroup.org.uk and please use 'Trustpilot' as your subject header, as this would be really helpful to us. We understand the enormity of this situation for you and assure you that we're listening and want to help you through this distressing time. Many Thanks Customer Service Team
★★★★★ 1/5
TrustpilotNot happy having to sign a document…
Not happy having to sign a document which is badly written, not specific enough. I am not happy with the statement that I am to be held legally responsible for the actions of my tenant. These could include murder, theft, fraud, rape etc etc. I cannot see why I can, or should, be legally responsible for all actions of my tenant. This statement needs to be rewritten detailing which actions ot is referring to.
Satisfied · 19 October 2024
Agent replied · 23 October 2024
Hi Satisfied customer,Thank you so much for your review; we truly value your feedback.We're saddened to learn of your dissatisfaction with a document you were recently asked to sign, and we appreciate why this has raised some concerns.To help us understand this matter fully and for us to be able to share your feedback and concerns, could you kindly email your details and concerns to us where we'll be happy to make sure this is done for you.You can reach us by email at lqdirect@lqgroup.org.uk. It would be most helpful too if you could use "Trustpilot" as your email subject when contacting us on this occasion.Many Thanks,Customer Service Team
★★★★★ 1/5
TrustpilotCompassionate and sensitive towards each other
Don't call people up like they are criminal. We are in hard times and things have changed drastically since before covid. There is no need to be stern and ridged and come like a threat
Brenda · 17 May 2024
Agent replied · 11 June 2024
Hi Brenda,Thank you so much for your review and for expressing your feelings with us.We're truly sorry to hear of your feelings and we offer our sincerest apology for any upset caused to you.We'd very much love to gain a better understanding of what’s causing this to happen as well as working with you to prevent the same from happening again.To help us make it possible Brenda, we kindly invite you to email your concerns to our dedicated team here at lqdirect@lqgroup.org.uk. It'll be most helpful to us as well if Trustpilot is mentioned in the subject line of your email when contacting us on this occasion.You're welcome to reach out to us at any time and it'll be great to hear from you 🙂Many ThanksCustomer Service Team
★★★★★ 4/5
TrustpilotThank Jerry and assistant
To whom this may concern, Also, I really wanted to thank Jerry and assistant for the repairs that had been done really make such a big difference and much better warmth and security greatly AppreciateBest Ron
RonCity · 26 April 2024
Agent replied · 11 June 2024
Hi Ron,Thank you very much for leaving us a review!😊It sounds like everything went perfectly with your appointment and it’s great to hear Jerry and his assistant done an amazing job.We’re delighted you’re happy with the works and we’re most grateful for your personal thanks for Jerry too.We’re looking forward to helping you again soon, so feel free to let us know if there’s anything else you would like our help with.Many ThanksCustomer Service Team
★★★★★ 1/5
TrustpilotL&Q Are A Disgrace In Getting Repairs…
L&Q Are A Disgrace In Getting Repairs Done Professionally. I reported blown plaster in my kitchen . Plaster came and stated it all as to be hack of to do a correct job but inspector put it to be plastered over. Then when he rang his supervisor he was told that as my kitchen old I'm down for new one and at same time they will hack and replaster wall . Today I get a telephone call to book plaster her words were to plaster over plaster that already blown that does not fix the problem that cutting corners. There a lady who move from one flat to upstairs flat had all new door right though new kitchen etc I'm not happy how they treat me to others living here in flats . I'm going to look into this matter with the people who cover unhappy with disrepair as I feel totally let down was told once when I ask for something to be replaced they do it but send you a bill. So what the he'll do I pay rent for and some chargers I totally disagree with
Freedom · 3 July 2024
Agent replied · 23 October 2024
Hi Freedom Spirit, We're really sorry to hear about your experience. It seems like there's been some confusion around the scope of the work needed and the timing of repairs. Our policy has always been to only recharge for works that are considered your own responsibility to complete, and we communicate this clearly at the time of contact, prior to any works being carried out. We can see how frustrating this must be for you, if you feel you are being treated differently from others in the building and would like to reassure you this would not be the case. We take these matters very seriously and would love the opportunity to dig deeper in order to address your concerns property. Unfortunately, We don't have your specific information, so we can recommend getting in touch with us directly. Please email us at lqdirect@lqgroup.org.uk with the subject title 'Trustpilot' we'll then be able to look into your specific case and work with you to find a solution. Many Thanks Customer Service Team
★★★★★ 5/5
TrustpilotEfficient
Straightforward, no nonsense approach. Work carried out in a timely and efficient manner with no fuss. Appreciated...
N · 31 May 2026
Agent replied · 7 June 2026
Hi N Ward,
Thank you so much for taking the time to share your recent experience with us 😊
We're so pleased to hear that everything went smoothly and that you were satisfied with the work completed. Your feedback is very reassuring, and it’s exactly the kind of service our staff strives to provide. It’s great to know that we’ve met your expectations.
Many thanks again for your feedback, and we hope we can help you again soon!
Customer Service Team
★★★★★ 4/5
TrustpilotL&Q enabled me to get on the housing ladder!
L&Q enabled me to get on the housing ladder much faster than I would have thought possible. There was support provided throughout the process which made it easier.
Twivwe · 6 September 2024
Agent replied · 23 October 2024
Hi,Thank you so much for your positive feedback.It certainly makes us really happy to be there for all our residents and always provide help and support. Many thanks again 😊 Customer Service Team
★★★★★ 5/5
TrustpilotAzfarul was very prompt and helpful…
Azfarul was very prompt and helpful throughout the entire process. He helped simplify the process and was always available to sort through any issues and concern.
Anurag · 7 October 2024
Agent replied · 23 October 2024
Hi Anurag,Thank you so much for your amazing review! 😊We're thrilled to hear about your positive experience with Azfarul. It's wonderful to know that you found the process straightforward and that you received the support you needed.We appreciate your kind words about Azfarul's dedication and helpfulness, and we're certain he'll be over the moon with your wonderful feedback too.Many thanks again for taking the time to share your journey with us. We're super proud to know you've had the best possible experience.Customer Service Team
★★★★★ 1/5
TrustpilotRun for your life away from L&Q!!!!
Wish I could give 0 Stars. L&Q does not have a robust complaints procedure in place you have a corrupt one!!!!You do not properly investigate anything, all L&Q does is try to cover themselves at the expense of discrediting the suffering tenant. You suppress and bury serious complaints in order to not answer and acknowledge your own failings and misconduct and you refuse to respond and when you do it’s all lies, lies and more lies. Causing deliberate delays and denying complaints from moving through your internal complaints process is corrupt and unlawful. L&Q does not take reports of anti-social behaviour or noise complaints seriously in fact you take no action at all. You provide no outcomes or solutions and you are happy to take rent and leave the tenants to suffer in absolute misery. Neighbourhood Lead Officers are not fit for purpose they do nothing.Your goal is not to ensure I live in safety and comfort, L&Q’s goal is to make sure I live in fear, danger, discomfort, distress, misery, ASB, noise, and to ensure I have no peaceful enjoyment of my home that I pay rent for. L&Q are not fit for purpose and they have gotten too big for their boots and they feel like they are not answerable to anyone. L&Q do not play by the rules, and they happily break the rules to suit themselves. Terrible organisation. L&Q will ruin your lives AVOID AT ALL COST!!!!!
Mrs · 24 June 2024
Agent replied · 23 October 2024
Hi Mrs Bancroft, We're deeply sorry to hear about your dissatisfaction and the issues you've been experiencing. As we've said before we do sincerely care about the wellbeing of our residents and take your comments seriously. We understand you have multiple concerns and want to investigate them for you. Again we kindly request that you send us an email detailing your specific experiences and concerns. Please send all your information to lqdirect@lqgroup.org.uk. When sending use 'Trustpilot' as your subject header. We truly want to assist you and alleviate the issues your facing. Many Thanks Customer Service Team
★★★★★ 1/5
TrustpilotThe services is very poor
The services is very poor, staff members are highly overpowering and not listen to tenant concern.
Elora · 4 June 2026
Agent replied · 7 June 2026
Hi Elora,
Thank you very much for taking the time to share your feedback and let us know about your experience.
We're truly sorry to hear that our services and staff did not meet your expectations, as it is always our goal to provide excellent service to all our customers and residents. We completely understand how disappointing and frustrating this must have been for you, and we sincerely apologise for any inconvenience or dissatisfaction this situation has caused.
Our team is ready and eager to help resolve any outstanding issues or answer any questions you may have. and we encourage you to reach out to us by emailing contact@lqgroup.org.uk. Please mention 'Trustpilot' in the subject line of your email so that we can handle your enquiry more efficiently, and provide you with the best possible support.
Thank you once again for your review. Your feedback is much appreciated and plays an important role in helping us improve our services.
Customer Service Team
★★★★★ 1/5
TrustpilotL&Q Are The Worst Social Housing…
L&Q Are The Worst Social Housing Landlords EVER!!!!!!! L&Q staff/team and the ‘Head Of Housing’ have been deliberately blocking and stopping my (five separate) serious Stage 1 Complaints from moving through their internal complaints process which is against policy and is breaking the rules. Whenever L&Q do respond to complaints it is always to cover themselves and their failings, and never about the tenant or what they are going through and they never provide a resolution. I sent in ‘5’ separate individual Stage 1 Complaints approximately 8 months ago (and counting), which were all received and in the hands of the ‘Head Of Housing’ who said she was going to respond, but instead she stopped engaging, ran away from the serious failings and their misconduct and discrimination that I highlighted within my complaints and she buried all of my serious complaints and completely stopped them from moving through the two-stage complaints process, this has been done to stop me from being able to take my complaints out and away from L&Q. L&Q constantly break all complaints handling rules, they cause deliberate delays (delays can be in excess of a year) and then they use weak and insulting excuses of backlogs and being away on sick leave etc. They ignore serious reports and complaints and take no action. They treat the tenant who is suffering and making reports with utter contempt. L&Q will leave you living in complete misery and danger while they sit around and do nothing to help, they seem to even get pleasure from the tenant suffering and living in misery. L&Q will ignore MP enquiries. When they do finally respond to MP enquiries after months & months, they just tell the MP a lot of lies to discredit the tenant who is suffering, this is done to try and stop the MP from helping any further. L&Q will knowingly move you into problem properties with problem ASB/Noise Nuisance/Dangerous tenants and leave you there and deliberately ignore all of your reports, they pretend that they are not in receipt of your reports, they will tell you to fill out diary sheets and when you do, they take no action, when you fill in L&Q’s online report forms, they take no action. When you provide CAD numbers they take no action, when you make reports via telephone, they take no action. L&Q are not only a disgusting organisation but a dangerous one. L&Q do not protect their tenants at all, they care nothing about their tenants health, safety or wellbeing their tenants only mean £££ to them. We are being held against our Will in this property, we have no peaceful enjoyment of our home and have not had peace, quiet or safety since the day we moved in to this problem property, our health has deteriorated and is continuing to deteriorate daily all while L&Q, ‘the Head Of Housing’ & ‘the CEO’ do nothing to rehouse us, which they know is urgently needed now and they are all fully aware of everything!!!!We have an indefinite priority rehousing agreement given to us by L&Q when moving into this property, that L&Q are completely ignoring and refusing to honour, whilst leaving us living in danger.
Mrs · 22 June 2024
Agent replied · 23 October 2024
Hi Mrs Bancroft, Thank you for taking the time to share your thoughts and feelings. We understand you're facing a difficult time and we take your concerns seriously. We have a robust complaints procedure in place, and while it may seem frustrating, it's there to ensure all grievances are thoroughly investigated and properly addressed. We also want to assure your that any reports of anti social behaviour are taken very seriously too. To have the best chance of resolving such issues we would need supporting evidence. This helps us to make informed decisions and allows for a thorough investigation so that we can work towards the best possible outcome. As we're lacking some important details that could help us better understand your situation. We're inviting you to get in touch with us directly via email, lqdirect@lqgroup.org.uk using 'Trustpilot' as your subject header. This way you can provide us with your information and specific details. Our goal is to ensure you live in safety and comfort and your assistance will be instrumental in achieving this. Many Thanks Customer Service Team
★★★★★ 1/5
TrustpilotUnliveable
Unliveable: L&Q The worst ever in my life. I don’t like it it’s been 2years the worst experience ever. This is the second time I wrote, I was complaining last January regarding about damp and mould in my property. Okay by 27 May2024 the job has been done but the damp and mould is returned I contacted with the contractor and he said I can’t do nothing the problem is with the house the walls are wet so there is no matter if I paint it again they will return back again he said contact with L&Q and tell them the problem is with the hall house. Another problem my window are rooting, it’s very + cold in my bedroom, my front door is it’s very draft and with gapes and wood work is cheap away I feel like ice cubes here I don’t like it I feel like i stuck in the fridge even when I had to turn the electric and the blanket on, I had to turn on on it still cold I literally dying here and look it’s summer time but this property is a . A carpenter came last November 2023 and I said I need a new window and since Now No one can even gave me date it’s been 8 months now, every week I called them they said they will have a call if there is no one called you between 5 and 7 days gave us a call, when ever I called they says to me same thing . no one absolutely no one even responded back to me. I already had 12 appointments and hasn’t been fix yet, I went to move from this house I don’t like it, I don’t went it. I’am mentally tired, I pay my rent. I pay services charge what do you went from me
Susana · 21 June 2024
Agent replied · 23 October 2024
Hi Susana, Thank you for leaving us a review and raising your concerns. We truly apologise for any issues you've been experiencing. Your situation is of upmost importance to us and as such, please be advised that we are carrying out a thorough investigation based on your report. Please be assured your complaints will not be taken lightly, we have raised all your points and a dedicated team member will be in contact with you soon. Meanwhile, we strongly encourage you to email us via lqdirect@lqgroup.org.uk using 'Trustpilot' as your subject header, with any discomforts you're experiencing that needs our immediate attention. Your case is a priority and we will take swift action to offer any necessary help. Many Thanks Customer Service Team
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