Every review we hold for the Sidcup office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotVery bad experience…..
Moved into the property on 13th and had to get gas uncapped which was booked in later that day - in the afternoon engineer called my phone for like second which I missed as could not get to it on time. Managed to finally get through to someone to find it was the engineer- but as didn’t answer he left (did not even knock on the door). So, they said would rebook but not same day - the next on the 14th. The 14th came, only fit the engineer to turn up / uncap the gas, but realised there was no power to the boiler as it had not been connected to the mains - and in fact the wires had been cut and he could not do it as needed an electrician of which l&q was supposed to have arranged. He said it would have to be booked in for another time along with an electrician (so he contacted l&q and so did a few times) and the job was rebooked for the Thursday 16th. So now 4 days on, no fully functional/safe boiler. No heating. The Thursday came, only to be told it still could not be done as there was no electrician arranged. So maybe they would do it the next day (Friday 17th). Friday came with no contact, so I had to call them multiple times and also contact my housing officer. Was then told it could not be done until the following week on the 22nd. This boiler should have been checked and connected before I moved into the property - but this was a failure on l&q’s part. It’s been a stressful ordeal, I too of a very stressful move. Disgraceful communication from both, and complete lack of care, priority and professionalism.
Dean · 20 May 2024
Agent replied · 11 June 2024
Hi Dean,Thank you for taking the time to share your experience with us and we're deeply sorry your moving experience hasn't gone so well for you.We sincerely apologise for all the trouble you've been through, and we're also saddened to learn of your experiences with ourselves and our gas contractor.Recommissioning of the boiler is usually arranged on the day of moving into the property and we understand an order was raised to our contractor for them to attend within 24 hours as per our service level agreement. Unfortunately recommissioning of the boiler is never carried out prior to handing over the property to a new tenant.Whilst we appreciate further issues occurred with the recommissioning, the power supply has been arranged to be completed by our contractor and this was never intended to be completed by our electrician, however we sincerely apologise to you for any misunderstanding or confusion this has caused.We understand a confirmed date for the repair has been arranged with our gas contractor, and they’ve offered the first available appointment to you. We’re confident the boiler will be fully operating for you very soon and your heating or hot water supplies will be resolved.In the meantime, we’ve certainly taken onboard your feedback as its important for us to know when things aren’t going so well for our residents so we can look at ways to prevent the same from happening again.If of course there’s any further issues, please do let us know by email at lqdirect@lqgroup.org.uk (with ‘Trustpilot’ in the subject line) and we’ll be sure to assist you in finding a resolution.Apologies to you once again for the experience had and for the frustration, inconvenience and upset this matter has caused to you. It certainly wasn’t our intentions for this to happen, but we fully understand why this has caused you to leave us a negative review.Many ThanksCustomer Service Team
★★★★★ 1/5
TrustpilotI am still waiting for my fence panel…
I am still waiting for my fence panel to be replaced,every time I call them ,they send a email and I have to wait 10 days,it has been over 10days and I have been doing this for over a year,I don't get replies to my emails ,I am disabled wheelchair user and I think I am taken advantage of by l&quadrant, anyone can walk into my garden from the public,now the ivory that got removed from my fence panels so the fences can be replace is starting to grow back because it has been going on since 2020 as I got told over the phone,l&quadrant have a responsibility to there tenants, it is unacceptable, all the reply from trust pilot says they have a back log ,I understand that but over a year,I had four or five workmen saying they are waiting for the ok,can you please once and for all replace my fences.
June · 20 May 2024
Agent replied · 11 June 2024
Hi June,Thank you for your review and feedback. We're truly sorry to read of your experience with us. Feedbacks help us understand where we're going wrong and work on improving our services. We have a dedicated team here that can help investigate the fence repair/renewal and ensure a resolution is provided. Please email us at lqdirect@lqgroup.org.uk and would be great if you can use 'Trustpilot' as the subject header and our team will do their utmost for you. Many Thanks Customer Service Team
★★★★★ 4/5
TrustpilotEngineer did full check even…
Engineer did full check even recommended turning down therostat to help with costing. Only down side was that time of engineer was 13:00 - 17:00. He turn up 18:15 only after i made a few worrying calls to find out what was going on. It was resolved. BUT it would of been 5 stars if someone contacted me and explained. Once i knew there was a delay and he would turn up I was OK about it. Luckily I could work at home.
Sarah · 20 May 2024
Agent replied · 11 June 2024
Hi Sarah,Thank you so much for rating your recent experience with 4-stars! 🙂We're so pleased the engineer delivered a great service during your recent appointment and we love how he offered an energy saving tip as well.We've certainly taken onboard your feedback regarding the late arrival and whilst we appreciate this can cause some disappointment, we do encourage our contractors to let you know if their engineers are running being schedule. With this said Sarah, we offer our personal thanks to you for being so accommodating and we hope it didn't cause too of a disturbance whilst working from home.Many ThanksCustomer Service Team
★★★★★ 1/5
TrustpilotL&Q have a history of not carrying out…
L&Q have a history of not carrying out repairs. They would send workmans after month from the bookings. Then they wont show up. You wont get a call back. If they do turn up and its a big job, they wont carry it out and say that there some issue and the will let the office know. Delays the work from being carried out. They dont look after there Tenant, yet they can secure more properties. Some one out the is getting paid out.
Ashraf · 20 May 2024
Agent replied · 11 June 2024
Hi Ashraf,Thank you so much for taking the time to share to leave us a review and for sharing your experiences with us.We're saddened to learn of your concerns as all repairs are equally important to us regardless of how big or small the repair may be.We sincerely apologise if this isn't the kind of experience you've previously had with us, but we'd love to have the opportunity to further assist you with any outstanding repairs that are in need of attention.Please feel free to email the details to our dedicated team at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) where one of our advisors will be more than happy to help.Many ThanksCustomer Service Team
★★★★★ 1/5
TrustpilotWorst and most negligent incompetent…
Worst and most negligent incompetent organisation on the planet! I’m going to end up dead because of L&Q. They have ignored every plea…. Put me in danger, ignored serious issues and have put a vulnerable person at serious risk without a care in the world! Let it be known that this organisation will leave you to suffer …, they will sit back while you deteriorate.. They will shove your important paperwork from in tray to in tray and conveniently lose it. If you have the choice …. Do NOT choose L&Q. They have left me devastated, unheard, feeling worthless, poorly, mentally crippled , depressed , suicidal and hopeless ! Disgusting organisation! Absolutely disgusting! If you’re in need …, They WILL make you suffer more! They do not care about their disabled and vulnerable residents. Not one iota!
Bob · 19 May 2024
Agent replied · 11 June 2024
Hi,Thank you for leaving us a review.We’re extremely saddened to hear of your dissatisfaction but at the same time we’re thankful to you for expressing your thoughts and feelings with us.We sincerely apologise if our services have failed to meet your expectations, this is naturally concerning for us too especially if our residents are not receiving a good service from us.We always strive to deliver an amazing service to our residents and by ensuring they are at the heart of everything we do. We want more than anything for you to be happy with your home and with the services you receive from us.We’re always open and willing to discuss any concerns you may have and you’re more than welcome to email our dedicated team here with the details where it’ll be our utmost pleasure to help.Contact with us is via email at lqdirect@lqgroup.org.uk and we kindly request ‘Trustpilot’ is included in the subject line of your email too.Feel free to reach out to us at anytime and we’ll be sure to do our best for you.Many ThanksCustomer Service Team
★★★★★ 2/5
TrustpilotThere is a big problem with the workers…
There is a big problem with the workers cant do the repairs and states the cannot make recommendations for the work to be done so you are left with a problem.
Naomi · 5 June 2024
Agent replied · 11 June 2024
Ni Naomi,We’re truly saddened to hear you’ve had a disappointing experience, but we appreciate you expressing your feelings with us.We always strive to deliver an amazing service so it’s naturally concerning for us to hear or your dissatisfaction too.If there’s anything we can do to help, please do let us know and it’ll be our pleasure to do our best for you. We have an amazing team here who can be reached by email at lqdirect@lqgroup.org.uk and we kindly request ‘Trustpilot’ is used as your email subject when contacting us through this channel on this occasion.Many ThanksCustomer Service Team
★★★★★ 1/5
TrustpilotShocked with all suicidal feedback reviews
After reading the suicidal comments below I am very concerned that we are dealing with the same person working for L&Q and this person is the neighbourhood housing manager behind the bullying and using her pawn to play nasty on tenants. This person thinks she can get away with it she has family and she is causing burden to tenants she works for, I don’t believe lq owners is aware of what she is doing against tenants but soon they will have towith evidences people are gathering silently for that…this is just a small person using her position to do nastiest at best using her favourite puppet…interesting that. Allthose reviews are automated and they wont do anything if you reply to this email address provided on these automated responses. We know that the real person behind this dirty games and using her pawns who has to follow her demands to do dirty jobs by causing tenants to get mental breakdowns and spread hate between one to another in this company is the woman behind it we know who it is, people knows they are just taking a peek at her behaviour… she should not forget she has family too and she should be careful with her twisted intentions and actions because life will go harder on her someday as nobody is left without karma from doing wicked acts to others/…if her management is to do dreadful she will get it back and worse for the law of karma. Destroying others using her position in her job will be temporary as karma will hit harder, and if many people reports her she will heap what she is sowing and get what she is giving. Is she compacting with her handy friend to do nasty to tenants and then hiding their dirtiness? Absolutely! When the true come out karma will act surely, and on this boat we should unite against evil people playing God to screw up innocent lives and stand ON together against her managing and we should require to get a new management as soon as possible if nobody likes her as she plays and tells her tenants bad one to another so they can turn against each other however we are aware and she will be surprise how we can play that so well in making her think her games is working. We need someone with a good willing heart that could make tenant lives better not an demon like this…she should not be working for lq so everybody should be willing to send reports to the top tier in mass to have her investigated, all cameras turned on to catch the vile behaviour she and her puppet friend is doing and all wrong doing with her spiteful bizarre little secrets she will read it and she will know we know what she is doing. Many tenants are having mental breakdown because of this person and lq let this monster to play with lives and then enjoy the hidden games she played with her compacted puppet we know who. Every feedback here should be sent to the main owner of this company google it.By practicing fair reports against a few lq employee and make your research by checking on socials you can get a lot management information to get monsters removed this would be a solution to get those in act sacked from practicing scoundrel manipulation against the lives of those living under lq housing system through bullying and perpetrating acts against humanity. I few sorry for all the suicidal tenants here giving their feedback, lq have not taken measures to replace this vile dreadful person so we must do give her her own medicine by standing together and take this further to the lq owners google it you will know the correct person to request an investigation on individuals using their position against tenants leading them to a mental breakdown.
Tt · 17 May 2024
Agent replied · 11 June 2024
Hi Tt Ttw,Your review is really important to us, and we appreciate you taking the time to share your thoughts and feelings with us too.We honestly appreciate and understand you’re feeling extremely upset and we offer our sincerest apology for the disappointing experience you’ve had with us and for causing you to feel this way.We would very much like to learn more about your dissatisfaction and offer our help and support with your concerns, but it’s important we gather further details from you for us to be able to arrange for a dedicated staff member to contact you.We would also like to reassure you that bullying behaviour will not be tolerated under any circumstances and any allegations made for such behaviour are taken very seriously and will be investigated.Our team here are reachable by email and we kindly request you email your details and concerns to us at lqdirect@lqgroup.org.uk where one of our helpful advisors will be more than happy to assist you. It’ll be most helpful to us as well if ‘Trustpilot’ is used as your email header on this occasion.You’re more than welcome to reach out to us at any time and we hope to hear from you soon.Many ThanksCustomer Service Team
★★★★★ 5/5
TrustpilotTop-notch service from Saif Khalid and Mubin Abdul.
Saif and Mubin were exceptional! Their professionalism, expertise, and commitment made my renting experience incredibly smooth and enjoyable. Highly recommend them for anyone seeking a reliable and dedicated team to help find the perfect rental home.
Yaser · 27 February 2024
Agent replied · 11 June 2024
Hi Yaser,Thank you so much for your positive review and for your kind words for both Saif & Abdul.It makes us so proud to know we have an awesome team and they both delivered an amazing service as well as supporting you throughout your journey with us too.We’ve absolutely loved reading your review and to learn of the fantastic experience you’ve had during your journey into finding a new home.Many thanks again Yaser! Your feedback is much appreciated 😊Customer Service Team
★★★★★ 5/5
TrustpilotJoanne H made the whole process alot…
Joanne H made the whole process alot easier than I thought it would be.
Gerald · 4 June 2026
Agent replied · 7 June 2026
Hi Gerald,
Thank you so much for your wonderful 5-star review! 😊
We’re delighted to hear that the process was made easier for you and handled professionally. It’s fantastic to know that Joanne’s communication was also clear and responsive, and that she took the time to understand your needs. Joanne truly is a great asset to our team, and it means a lot to hear how helpful and supportive she was for you.
Thanks again for sharing your positive experience with us - we really appreciate it!
Customer Service Team
★★★★★ 2/5
TrustpilotT26/3 28/3 24/4 first excuse staff sick but kept giving further dates, please also remember we have to stay in.ke three times dates changed by this…
Take three times dates changed by this Company to sort a water leak , then came out to boiler with E1 33 fault went away next day E1 33 fault back now water leaking in boiler, next engineer came out and fix fault, first engineer also we said went to heat hot water tank and found blown fuse box , so ordered a new tank which I would have liked someone else to check as I think only element rusted a shorted out, causing L@Q More expense than needed, need one on L&Q LADS TO CHECK QUICKLY BEFORE ORDERING WHOLE TANK AND ELEMENT..
Peter · 15 May 2024
Agent replied · 11 June 2024
Hi Peter,We welcome your review, and we thank you for taking the time to share your experience with us too.We feel your frustration with several visits taking place with our contractor and we apologise for the inconvenience this has caused you.Thank you for also raising your concerns regarding the recommendations for a new water cylinder, we've raised this matter and your concerns to our Building Service Team for further advice and guidance with this.Rest assured our Building Service Team will be sure to investigate this matter further with our contractor, but we really do appreciate you raising this with us too.In the meantime, if you have any further questions feel free to let us know by email at lqdirect@lqgroup.org.uk and using 'Trustpilot' as your email header where we’ll be more than happy to help.Many ThanksCustomer Service Team
★★★★★ 4/5
TrustpilotDuring the massive thunder storm on…
During the massive thunder storm on Sunday I ended up with water dripping quite heavily through my smoke detector in the kitchen. I messaged L & Q who telephoned me early the next day and sent out an electrician the same afternoon. They removed the smoke detector to allow the wiring to dry out. I also need flashing repairing around the boiler flue on the roof. They came out one day later but could not complete the repair as the roofer needed to have a gas safe person to inspect at the same time so the appointment to fix that isn't for another month. I just hope we don't have another heavy storm before then!
Suzanne · 14 May 2024
Agent replied · 11 June 2024
Hi Suzanne,We’re so thankful for your review and for letting us know of your recent experience with us 🙂It's great to hear we acted so quickly and made safe the smoke detector. We can imagine this was a worry for you at the time.We're sorry further works are needed to resolve the issue and we appreciate the time for these repairs may seem quite far away, but we'll always offer the first available appointment. It's also important for both trades to attend and make sure everything is repaired properly for you.We of course monitor our appointments daily and if availability allows us to bring the date forward, we'll be sure to contact you to let you know prior to moving your appointment.In the meantime, if there's anything else we can help you with, please do let us know by email and we'll be sure to do our best for you.We're reachable at lqdirect@lqgroup.org.uk and we kindly request 'Trustpilot' is used as your email subject when contacting us in this way.Many ThanksCustomer Service Team
★★★★★ 3/5
TrustpilotA for effort but still fare from great
I had an issue with the neighbour above, and it got bad. 2 other flat was affected by their unsociable behaviour and several police and council report got filed. I have reported it to L&Q and abide they wasn't the best at resolving it and seemingly took the side of the neighbours, as they (the neighbours) acted all sympathetic and upset, but they did made and effort after my bad review here and several upset emails. Actually the managing agent seemingly have sorted the situation. I have to say L&Q at least made the effort after the bad review to call me and listen to my side of the story and to try and make piece with between us explaining to them that they need to keep the noise at a reasonable level and be mindful of their neighbours. It is just a shame I had to result to this to get their proper attention.
Melinda · 14 May 2024
Agent replied · 11 June 2024
Hi Melinda,Thank you for taking the time to share your experience with us and although we haven’t met your expectations, we would like you to know we still value your feedback.We’re very sorry to hear how your neighbour’s behaviour is impacting you and we apologise profusely if we haven’t previously provided you with the help and support you hoped to receive from us.Sadly, day-to-day living noises aren’t seen to be anti-social, but we honestly still feel your dissatisfaction and understand at times the noise can be somewhat annoying especially during a time when we like to rest. However, if the noises are excessive and happening regularly, we strongly recommend you take recordings of the noise and submit the recordings to us via the noise app.There’s also further information on our website regarding anti-social behaviour and we’ve included a ling below that may be of further help to you. There’s also a link to the noise app that you may also wish to consider using moving forward.https://help.lqgroup.org.uk/help/tenant/antisocialbehaviour/asb-noise-nuisanceFurther to your concerns regarding short letting of the property above, we’d very much love to gather further details from you so we can investigate this matter further.To help us make it possible, please can you kindly email the details to us at lqdirect@lqgroup.org.uk (with ‘Trustpilot as your email subject) where our dedicated team will happily help with your enquiry. You’re more than welcome to use the same email address if you have any further questions regarding the noise disturbances and we’ll of course do our utmost to help and support you with these too.Many ThanksCustomer Service Team
★★★★★ 1/5
TrustpilotNot so social
1) I had a parking spot for my flat and a parking permit for it. I forgot to display it after an MOT and was ill for 2 weeks so only noticed it afterwards. I received several parking tickets, summing to a fine of £800. I went through the complaints process of both L&Q and the parking company L&Q hired. L&Q said there's nothing they can do to help me as I haven't followed the rules. The parking rules would be there to protect residents. Unless you are a resident who forgot to display their permit in their own parking space, then you're not protected. As I didn't have the capacity to go to court, I paid and cried in the packet soup I ate for weeks.2) I made a complaint because the rent increased but repairs were not being dealt with for months. The complaints team ignored me for weeks (without letting me know that they cannot meet the 10 working days response time) while the property manager pressured me to make a decision on the new AST, not understanding why I wanted a response from the complaints team first. When the complaints team finally broke the silence, their outcome letter didn't even investigate the main concern of the complaint (rent increase). I asked for clarification, they returned to ignoring me. To avoid ending up homeless and being bullied further, I signed.For both problems I asked the MP for help who also didn't get anywhere with L&Q. But at least I felt heard and supported by them.Update:L&Q's response shows that they do not care.Re problem 1) They could have refunded the £800 fine or ask the parking company to drop it after I showed my parking permit. Re problem 2) It's interesting that they can reply publicly within 2 hours, but I'm still being ignored by their complaints team for 2 months who are still owing me a Stage 1 response, violating their own policies.Update 2: Still no response from L&Q despite several attempts at chasing.
Sad · 13 May 2024
Agent replied · 11 June 2024
Hi, We appreciate you taking the time to leave us a review. We're genuinely sorry to hear about the difficulties you've been facing. Regarding the parking issue we have parking Management in place to enforce the rules to ensure fairness and security for our residents. However, we entirely understand the unique circumstances that made it challenging for you to comply, and we're really sorry if you felt let down by this system. Concerning your complaints about the rent increase and the delay in repairs, it's unfortunate if you're not satisfied with the response received from the complaints team. Our aim is always to provide a swift and fair resolution to all issues raised and we certainly wouldn't want anyone to feel as though they are being pressured or bullied into acceptance. As we have limited information for you we would like to encourage you to email all the necessary details regarding the concerns you have through to us. We want to assure you these issues will be thoroughly investigated. You can email us via lqdirect@lqgroup.org.uk using 'Trustpilot' in the subject header. Many Thanks Customer Service Team
★★★★★ 1/5
TrustpilotGet me Out!!!!!
If I could give zero stars I would. The building management is below unsatisfactory. Rats and mice running around live they pay rent, yes RATS anndddd mice. Build smells of pee, people having sex on the stairs, drinking and taking drugs. Lift always broken down and when itis working we have to get out the Rats first. Dead and live rats on the stairs. Kids coming in to smoke on the top floor. Building managers changing every month so complaints basically start from scratch and get no where. At this point it’s just depressing. My kids are scared we just need to leave for a peaceful mind
SANJAY · 12 May 2024
Agent replied · 11 June 2024
Hi Sanjay,Thank you so much for taking the time to leave us a review and for expressing your concerns with us.We’re extremely sorry to learn there’s several issues that are causing concern, we honestly understand why they're a worry for you and it saddens us to learn how it's impacting you and your family too.With regards to the kind of Anti-Social behaviour you're reporting, we strongly advise you also report these incidents to the police (if you haven’t done so already) and if the police do take action, they'll be sure to let us know and work with us to prevent the same behaviour from reoccurring. Further to your concerns with rodents, we can also arrange for our pest control contractor to attend and carry out a course of treatment as well as blocking in any entry points to the building.We're very sorry if the service you previously received from us hasn't met your expectations and we understand the frustration this causes as well but we’d very much love to be given the opportunity to further assist you with each of your concerns and look at ways we can work with you in resolving them.To help us achieve this we kindly invite you to email the details to us along with your full address to lqdirect@lqgroup.org.uk. It’ll be a great help to us too if ‘Trustpilot’ is used as your email subject on this occasion.Many Thanks Customer Service Team
★★★★★ 1/5
TrustpilotCannot get through to speak to anyone about a repair issue
Cannot get through to speak to anyone about my issue of being given a repair date for the 18th December 2024 for my leaking front guttering . If a repair issue is raised in April you shouldn't have to wait until the end if the the year for it to be sorted out. My guttering is leaking a lot when it rains and is causing a lot of mess where the water is splashing down into a flower bed under my kitchen window .
Jayne · 10 May 2024
Agent replied · 11 June 2024
Hi Jayne,Thank you so much for taking time to leave us a review and for bringing the guttering repair to our attention.We sincerely apologise with the continued delay with the repair, and we honestly understand and feel your frustration with this too.Sadly, we have a huge amount of roofing/guttering repairs outstanding, and our maintenance team and contractors are working hard to complete all repairs as quickly as possible. We're also looking at bringing new contractors in to help us with the workload, however this is work in progress, but we hope to see some improvements in the near future.We will of course endeavour to bring your appointment forward where availability allows and if this is a feasible option, one of our work planners will be sure to notify you prior to changing your appointment.In the meantime, we offer our sincerest apology during this time but feel free to let us know if you have any further questions by emailing our dedicated team here at lqdirect@lqgroup.org.uk (with ‘Trustpilot’ as your email subject) where it’ll be our pleasure to help you with these.Many ThanksCustomer Service Team
★★★★★ 1/5
TrustpilotWorst management company ever
L&Q is the worst management company I have ever had to deal with. Their service charges are sky high, yet the buildings are not looked after. Their repairs are wasteful and below par. For example, they have been repairing the front door 10 or more times for the same issue and it's still not working properly. They use rubbish contractors and there is zero oversight from L&Q.Not only the service charges are extortionate, but every year they are asking for more balancing payment as they overspend on their estimated budget. Every single year.I raised a formal complaint about their sky high and unjustified service charges, but their complaint process is a joke. They suppose to respond within 10 working days, but 6 months later I am still waiting for a response.I had to get the ombudsmen involved, but that's a long process as well. In the meantime, legally, I have to pay the sky high service charges for nothing. If I could give them 0 star I would.
Suzy · 8 May 2024
Agent replied · 11 June 2024
Hi Suzy,Thank you so much for taking the time to leave a review and for expressing your concerns with us.We’re extremely sorry to learn there’s several issues of concern but we appreciate you bringing them to our attention.We appreciate and feel your frustration with the length of time it’s taking to resolve your complaint and whilst we aim to provide a response within 10 working days, unfortunately at times some complaints can take longer than expected especially if the complaint is more complexed and if they’ve been escalated to stage 2 of our complaint’s procedure. However, we offer our sincerest apology for the continued delay and for the disappointment caused if this happens to be the case in your situation.In the meantime, we’d very much love to be given the opportunity to further assist you with each of your concerns and look at ways we can further assist you in resolving them.To help us achieve this, we kindly invite you to email the details to us along with your full address to lqdirect@lqgroup.org.uk, and it’ll be most helpful to us if ‘Trustpilot’ is used as your email subject on this occasion.Many Thanks Customer Service Team
★★★★★ 1/5
TrustpilotDestroying lives over and over.
This organisation needs to be dissolved. They are a cruel, deceptive and incompetent organisation. I’ve been bullied by staff from the caretaker to senior managers. Each covering the behind of the person below them. Such a lack of service, cleaning, maintenance, gardening. I suggest giving them a very wide berth. They are the result of a 2 year nervous breakdown of my mental health. They lie, ignor, and intimidate people who try to hold them accountable. And will stop at no lengths. Even forcing and blackmailing people to sign gaging documents or face eviction. Stopping people from complaining buy blocking them from the complaint platform online. Complain and they will gag you, bully you, intimidate you. And overall destroy your life. Before escaping this corruption I actually sat in the edge of my 7th floor balcony and contemplated jumping. I was take to hospital and medicated. They completely destroyed my good character and reputation with my neighbours. Ostracised me from my community. They don’t like residents getting along. Because it’s seen as power in numbers. So they play neighbours off one another. And breakdown communities. Making sure each tenant is isolated and alone. Removing their voice. Destroying self confidence. They didn’t stop with me until I was completely broken.
Richard · 8 May 2024
Agent replied · 11 June 2024
Hi Richard,Thank you so much for taking the time to leave us a review and for sharing your thoughts and feelings with us too.Firstly, we sincerely apologise if you've had a disappointing experience and most importantly, we're saddened to hear of your personal struggles too, but we're so pleased you’ve since managed to get the help and medical attention needed at the time.We're deeply concerned by your comments in your review, and we'd like to reassure you such behaviour from any staff members isn't acceptable and will not be tolerated.We of course would love to gather further details and gain a better understanding of your concerns, so we can advise the best way forward in helping you.With this in mind, we kindly invite you to email your details and concerns to us at lqdirect@lqgroup.org.uk where one of our helpful advisors will gladly offer their help and support. When contacting us through this channel, we request 'Trustpilot' is used as your email subject.Many ThanksCustomer Service Team
★★★★★ 5/5
TrustpilotThe repairs was done perfectly well but…
The repairs was done perfectly well but took about two months waiting for repairs
Rose · 31 May 2026
Agent replied · 7 June 2026
Hi Rose,
Thank you so much for your 5-star review!
We really appreciate you taking the time to share your experience, and we're glad to hear the repairs were completed to your satisfaction.
We’re truly sorry for any frustration caused by the wait time. We understand that availability can vary, and we apologise if our service didn’t quite meet your expectations in this area. Your feedback is important to us, and we’ll use it to keep improving.
Thanks again for your feedback and support! 🙂
Customer Service Team
★★★★★ 1/5
TrustpilotAvoid L&Q Management at All Costs
Living in a building managed by L&Q has been an absolute nightmare. The incompetence and lack of accountability displayed by this management company have reached new heights of frustration.Take, for example, the lift repair situation. It's been out of service since January 1st, 2024, almost six months of inconvenience and disregard for residents' basic needs. When confronted, their response is a vague excuse about waiting for some elusive "section 20 team" to approve the repair, with no concrete timeline provided.If you value your sanity and quality of life, steer clear of L&Q (just do not buy an apartment in a building managed by L&Q) Save yourself the headache and choose a management company that actually cares about its residents and their well-being.
Mr · 3 May 2024
Agent replied · 11 June 2024
Hi Mr Ali,Thank you for taking time to leave us a review and for sharing your concerns with us too.We certainly feel your frustration with the lift outage, and we can imagine this is causing some difficulties amongst some of our residents too. We sincerely apologise to you for the continued delay and most importantly for the dissatisfaction and upset this matter is causing.As you may already be aware there are certain procedures we must follow especially when a Section 20 ruling applies. In the meantime, and whilst we appreciate the disappointment this causes; the team will endeavour to progress the works forward as quickly as they can and by keeping the waiting time as minimal as possible.We're of course happy to help with any further questions you may have and you're more than welcome to reach out to our dedicated team here by emailing us at lqdirect@lqgroup.org.uk. We kindly recommend 'Trustpilot' is also used as your email subject when contacting us on this occasion too.Many ThanksCustomer Service Team
★★★★★ 3/5
TrustpilotThe property needs attention we …
The property needs attention we hav gas fires disconnected for over 10 years and they have not been cleared and fireplaces need attention the doors are so very old and need new locks especially the toilet door and handles also front door is over 30 years old and should be replaced with a secure one. Kitchen needs attention but back garden is difficult to clear as a family of fox are always there and we are intimidated by them and cannot enter it. Please we have to take caution and cannot use the back garden. Can a lead for this area be sent to view and observe these issues.
Tasnim · 3 May 2024
Agent replied · 11 June 2024
Hi Tasnim,Thank you so much for raising your concerns with us here.We'd love to gather further information so we can assist with the repairs needed inside your home, but it's important for us to obtain additional information so we can best advise you.By all means, feel free to email us the details for each repair and by providing as much information as possible about the problems you’re experiencing.Please kindly bear in mind if the rear garden is for your personal use only, this would be your responsibility as per your tenancy agreement to ensure the garden is regularly maintained, but if the garden is a communal garden, please kindly include this information within your email.Our dedicated team here are reachable at lqdirect@lqgroup.org.uk and we kindly request ‘Trustpilot’ is used as your email subject on this occasion.You’re welcome to contact us at anytime and we’ll be sure to do our best for you🙂Many ThanksCustomer Service Team
★★★★★ 1/5
TrustpilotThe prize for the worst housing association goes to L&Q
I thought I had dealt with bad housing associations but then came L&Q to take the prize. You can’t speak to anyone at this company. Not even to the complaints team. No one take accountability or responsibility for anything. You can’t even discuss concerns with your property manager. I’ve never encountered at HA where the property is not meant to be contacted about issue with the home. So if the complaints team also refuse to contact me, who do you actually get to voice concerns to? I was told by the ‘customer service’ team that my heating and hot water working not working for three weeks is something that ‘happens sometimes’ and I would just had to wait for a repair team to get back to me. They got back with a date 3 weeks away! I had already been without heating or hot water for 2 weeks. Absolutely ridiculous organisation. If this was a one off it wouldn’t be so bad but this has been constant. Ever engineer tells me this will keep happening which it does but obviously I’m just a tenancy number so who cares.
Harriet · 2 May 2024
Agent replied · 11 June 2024
Hi Harriet,Your review is really important to us, and we’re deeply saddened to hear of your disappointment.We always strive to offer the best service to our residents, so we’re naturally concerned to hear our services haven’t quite fulfilled your expectations on this occasion.We appreciate not having heating or hot water for a considerable amount of time is a worry for you and whilst we understand the disappointment this causes; sadly, various reasons can unfortunately prevent us from offering earlier availability. However, we’re more than willing to discuss your concerns in more detail and have the opportunity to put right what might have gone wrong for you.Please feel free to contact us by email at lqdirect@lqgroup.org.uk (with ‘Trustpilot’ as your email subject) and we’ll do everything we can to help.Many ThanksCustomer Service Team
★★★★★ 5/5
TrustpilotFence complete by Adam
I must say I was very satisfied with the gentleman called Adam that came on the 23rd April he was brilliant but was not happy at all with the gentleman who came to my property before Adam came to complete the job he should of done I think his name was Dan and he was new to yourselves he just couldn't be bothered to do the job and he was quite rude as well to me and that's not professional
Tracey · 2 May 2024
Agent replied · 11 June 2024
Hi Tracey,We welcome your review and we’re most grateful for your 5-star rating too🙂It makes us happy to know Adam delivered a fantastic service but at the same time it saddens us to learn you also experienced a disappointing service from the previous operative who attended your home.This certainly isn't the kind of service we expect you to receive, and we apologise profusely for any upset caused to you at the time too.If of course you wish to discuss this matter in more detail with us, we’ll be more than willing to listen to your concerns. Please do let us know by reaching out to us through any of your preferred channels or by email at lqdirect@lqgroup.org.ukMany ThanksCustomer Service Team
★★★★★ 1/5
TrustpilotLQ is the cancer of housing system
I am glad I found this platform to raise my concern. I couldn’t get anything from LQ after infinite complaints to their headquarters office and their unhelpful nasty evil team, clearly evilness took over people’s heart and they no longer are afraid of getting back nasty karma. Everything that is given to others in a chance of destroying humans life of those who are already suffering will be no overseeing by God and evil will back to evil soon or later.
Quallah · 1 May 2024
Agent replied · 11 June 2024
Hi Quallah,Thank you for taking the time to share your thoughts and feelings with us and we’re truly saddened to read your comments.We’re deeply sorry if the outcome from your complaints isn’t what you hoped for, and we’d like you to know we certainly feel your frustration and understand the upset it causes when this happens.We’re of course here to help wherever we can and we’re always willing to assist with any further questions you may have. If we can be of further help, we’d love to hear from to help us make it possible.By all means, feel free to email our dedicated team here at lqdirect@lqgroup.org.uk where one of our advisors will happily do their best for you. It’ll be most helpful to us as well if ‘Trustpilot’ is mentioned in the subject line of your email too.Many ThanksCustomer Service Team
★★★★★ 1/5
TrustpilotLQ is the worst company - Avoid.
The quality of flats provided by LQ, along with the management services offered by the company are not up to the desired /minimum standards. The residents are facing severe issues due to the lack of attention and responsibility from the management team. The residents have repeatedly reported their concerns and complaints to the company but they have not been addressed and investigated. The complaint process has been ineffective and residents have not received proper attention. The company charges high service fees but does not provide the corresponding services to the residents. I would advise potential residents to explore other options and avoid LQ. Sadly the current CEO is aware of those issues and does not act at all. Emergency calls should be to act within 4 hours - sadly you have to wait for 14 or longer hours. Blaming and harassing culture towards residents is the current approach from the LQ management.
Greg · 1 May 2024
Agent replied · 11 June 2024
Hi Greg D,We really appreciate you taking the time to leave us a review and it truly saddens us to hear you're feeling ignored.Although you've had a disappointing experience, we'd like you to know we still value your feedback, and we'd very much love to have the opportunity to help with any concerns or worries that may be bothering you.We have a great team here willing to help and assist with any enquiries you have, and we kindly invite you to email the details to us where one of our advisors will do their best for you.We're reachable at lqdirect@lqgroup.org.uk and it'll be most helpful if Trustpilot is used as your email subject on this occasion.You're more than welcome to reach out to us at anytime and it'll be great to hear from you 🙂Many ThanksCustomer Service Team
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