Langford Russell Sidcup reviews

★★★★★ 1/5

Trustpilot

Unbelievable awful.

Unbelievable awful.Rented a property through them for a year. Moved in three days later than arranged due to their mistakes on name, address and date on contract (the three most important details on the contract!)End of tenancy handled similarly incompetently.If I could give 0 stars, I would

Laura · 4 July 2024

★★★★★ 1/5

Trustpilot

Initially after a viewing they send me…

Initially after a viewing they send me quite a few emails......i made an offer and after that never heard from them again. I made phone call after phone call to get an update but was told that the agent was either out on a viewing or would return the call later.....they never did....this went on for nearly x2 weeks until i just stopped calling.....im not saying all of them are like that but certainly it was the norm at their Peckham branch....and i have no idea why

Hisham · 16 August 2021

★★★★★ 1/5

Trustpilot

Appalling customer service and no…

Appalling customer service and no communication (or no care?!) when they want money they will send multiple emails but as soon as you need anything there is radio silence. I had to ask them to stop emailing me when they sent over 9 emails in one day asking for a deposit 'immediately' despite only sending the paperwork that morning ( we had waited for a week for said paperwork) they have been hard to get hold of, rude and uncaring and I will never ever use them again. We are still waiting for them to remove furniture from the property that they said they would remove (it wasnt meant to be here so we have been trying to work around it) and they dont care - incredibly frustrating

Bethany · 25 June 2021

★★★★★ 5/5

Trustpilot

First time buyers

We have been dealing with Daniel, William and Abbie and throughout the process they have been a great help, very communicative and informative.They went above and beyond to help us get this over the line. Would like to thank them all so much, and we couldn’t have done this without there knowledge and experience. Thanks again!

Charlotte · 21 December 2023

★★★★★ 5/5

Trustpilot

BEST TEAM EVER,i was having a lots of…

BEST TEAM EVER,i was having a lots of requests about how i want to look my flat ,i want a big flat with two baths and two bedrooms in a good area and the team from acorn made me feel like it s so easy to find the flat that i need to be perfect,two of the agents helped me more than somebody will ever do ,they answer at any hour on the phone when i called to ask any question and they had the perfect answer to make me feel safe and secure about moving,i ve seen many flats from this agency until i find the right one for me and they keept going to help me with all the paper work that i needed,i had a excelent experience with them!

Gabriela · 16 June 2021

★★★★★ 1/5

Trustpilot

No care for there customers

They don’t care if you are trying to find a place, will book you in for viewings not contact you and not show up. Kept saying benson will call me back witch he never did then they booked me for another appointment the next week for the same place to and called me on the day of the viewing to say the propertied been letted out now with no solution or alternatives to the problem they caused by constantly delaying me like it didn’t matter I didn’t care to ask about the other places I had seen advertised after how I felt they were on the phone and the service I was getting. In response to your reply I was contacted after my review 2 days ago only to be told more stuff that you didn’t do.

Happy · 29 April 2021

★★★★★ 5/5

Trustpilot

Mark and his team were fantastic from…

Mark and his team were fantastic from start to finish . Always there to deal with any questions .

Deborah · 16 January 2023

★★★★★ 5/5

Google

Paul, Kelly and team showed huge determination in ensuring a successful sale and purchase for us, despite a very complex and challenging chain. They were hugely personable and professional throughout, and I would certainly recommend their services.

Ian · 11 June 2019

★★★★★ 5/5

Google

Very professional and helpful who offered sound advice.

Paul · 14 October 2025

★★★★★ 1/5

Trustpilot

Irresponsible

IrresponsibleThey show you a big, nice and cheap house ...They rush you to lock down the house immediately so that you can't find out about them wellThey tell you yes to everything and do not worry about anything that they will work hard for you and practically guarantee that the house is yoursThe agent, Ruggero Castelli, of the Streatham hill agencyIt sells you a dream, it seduces you, it makes you think that you are doing the business of your life and then it disappears until a few days before the move, to ask you for a lot of extra documents (apart from all those that we had already delivered via email when we received the confirmation that the house was ours) all this with a baby on the way, with the previous contract that ended in 2 days and 6 months of covid in which unfortunately we were with the universal credit and little else, they knew that we would not pass the requirements of the landlord from the beginning and they waited for the last minute for us to collapse with the pressure ...They asked us for 6 months of rent to save our depositthey left us in the street with a newborn girl and without a roof to shelter usYou called and they didn't answer, and when they answered you they asked you for more and more documents, all this in times of covid

Esmany · 26 December 2020

★★★★★ 5/5

Google

We have been dealing with Kelly Walsh and Nathan Robinson at the Sidcup High Street branch. They have both been friendly, polite, helpful and very patient with us with regard to selling our house. After selling our house, subject to contract, Kelly constantly liaised with all parties concerned in the chain and Nathan took over during a holiday period.

Sally · 14 August 2023

★★★★★ 1/5

Trustpilot

Really need a 0 star rating

Really need a 0 star rating.Once they have your money it is over for you.As tenants you get no support whatsoever.Out of 4 property managers we had in the 2 year tenancy only 1 was good and did his best to assist us when needed.Naturally,after moving out they didn't get in touch with us for 2 months and after WE REACHED OUT to THEM to ask about our deposit back we were told we won't be getting it.Complete shitshow.Avoid at all costs!

Merian · 17 December 2020

★★★★★ 5/5

Trustpilot

Excellent service with exceptional…

Excellent service with exceptional communication, thank you Mark and the rest of the team!!

Rob · 12 May 2023

★★★★★ 1/5

Trustpilot

If only I could turn back the time and…

If only I could turn back the time and never had signed a contract with them. I am dealing with a senior manager from a southeast London branch. She couldn't have made my life more difficult1) rude and ignorant2) she made my phone buzzing with emails until I complete deposit and rent payment and sign the contract. After I transfered the funds, I let her know via email and she didn't even confirm. Long story short after I paid I had to chase the a lot3) 3 weeks after we completed referencing and they proceeded to sending me the paperwork, they found a mistake! Mind blowing! Here we are bothering again my previous landlord filling forms again!4) I requested advise from her on how to unload my belongings yesterday after the inventory check. She said she would call me back. She hasn't yet by the way.5) they supposed to clean the flat before I got in. They partially painted it and it had dust everywhere. Not to mention that the silicone on the bath tub and window areas have mold.6) the members of stuff do not properly communicate. I had requested 6 months breaking clause and when they sent me the contract they didn't include it. There we go again back and forth emailing and reading contracts again from the beginning when they resent it with corrections.Just terrible costumer service. I feel they only care about the landlords where they take the money as landlords are they clients. Tenants are only puppets. I will definitely not use them again.

Nina · 31 October 2020

★★★★★ 2/5

Trustpilot

Hate having dishonest estate agents…

Hate having dishonest estate agents trying to get you to up your offer as some else is higher then you!! If your gonna lie, make sure you get the home owner to sing from the same sheet!! This is why property prices are high because of agencies like these always trying to push you for more than the property is worth, will it hurt you to go up a bit more?? Do you really want to lose your dream home because of a few extra grand?? Um yes, cause if I’m dead over the stress of paying for something that is over my budget I can’t enjoy my dream home 6ft under!

Mai · 19 October 2020

★★★★★ 1/5

Trustpilot

I thought renting through a well known…

I thought renting through a well known agent Would give me some sort of security how wrong I was I would like to say that Harry from Swanley couldn’t do enough to help but Jamie on the other hand ignored and never returned calls even tho I have a serious damp and vermin issue I am outraged of how my situation is being handled and tell people to avoid acorns if this is how managers act

Toni · 25 August 2021

★★★★★ 5/5

Trustpilot

Really helpful

Really helpful, professional and proactive. Well done to Richard, Max and the team at Catford.

David · 20 March 2023

★★★★★ 1/5

Trustpilot

An absolute clusterf*ck

An absolute clusterf*ck. We have been told barefaced lies at every turn regarding moving dates and communications with the landlord. They've continually tried to move the moving date forward. We originally asked to move on the 10th of September, and they brought it forward to the 31st of August, and then tried to move it again to the 26th. We've now been told with 3 days notice, a booking van booked and numerous deliveries turning up to what should be our new home, that the date has now been pushed back a week. We're still meant to be paying from the 1st.Communication has been appalling, with apparently multiple branches working on this single property, no-one within their teams are talking to each other, and now that stuff has started to go severely wrong, we're not able to get help, with one business day before our moving date.

Customer · 28 August 2020

★★★★★ 5/5

Trustpilot

Extremely impressed with Jamie Perrin…

Extremely impressed with Jamie Perrin and his colleagues especially Lilia Ghenim (my favourite person).All dealings were done professionally all through.Fully impressed.

Ayo · 5 August 2022

★★★★★ 5/5

Trustpilot

Great service

Great service. My property manager Natalia Rich is always quick to respond and is proactive in resolving issues. Would definitely recommend.

Cathy · 26 July 2022

★★★★★ 1/5

Trustpilot

They are thieves posing as real estate…

They are thieves posing as real estate agents!! When we checked out of our apartment they attempted to exploit us by charging fees for their at attempts to upgrade features in the apartment which they claimed were broken by us but could not substantiate it with pictures. They never answer any emails and when following up after a month where my deposit I was greeted by an aggressive and rude response to wait to stop emailing instead of telling me when I would receive my deposit which I already waited for over a month. DO NOT USE THEM as it will lead to a loss of money.

Chris · 28 July 2020

★★★★★ 1/5

Trustpilot

I’m very frustrated with the continuous…

I’m very frustrated with the continuous and excessive delay in pace and receiving vital information.Prior moving into our flat we had issues with our property manager. Now we've moved in we still have issues with the same property manager. We receive little to no information on urgent enquiries and are left stuck with no way to move forward.Our hob is incredibly dangerous and could easily burn the building down. I’ve expressed how hazardous this is on multiple occasions!!! Two engineers have come to the property and confirmed this needs to be replaced IMMEDIATELY. This excessive delay is not only putting myself and my partner in danger but the rest of the neighbours in extreme danger. Your lack of action is life threatening and highly concerning. I’ve asked for a follow up on this and many other things since I’ve move here, which was almost 3 months ago now. I have received zero information! This matter is urgent and incredibly important. Why isn’t this being take seriously? Would it take a second Grenfell tragedy for this matter to be taken seriously? The current agent we have isn’t prompt enough in responding and doesn't take any action. I want a different property manager immediately! I ask for this before and was told to be patient due to co-vid 19 but this is now excessive and ridiculous. We cannot continue like this.

Sheena · 13 July 2020

★★★★★ 1/5

Google

UPDATE ..this estate agent called me and asked me to change the review to a 5 star ! I said I'd happily do that once the job was done ..it seemed that was not good enough and Paul put his case forward . I asked if it was policy for the company to ask clients to change their reviews and Paul stated his position as manager of 2 shops and argued with me .. now this company initially wanted 2% but quickly dropped to £495 for the same service but required a 5 star rating prior to sale .. I am afraid that Paul has now lost my business due to him pushing my opinion to his favour whilst not listening and trying to force a good review .... what a shame !.. This estate agent also put one of their sales boards outside my property without my instruction

Jason · 10 June 2020

★★★★★ 1/5

Trustpilot

Would leave 0 rating if i could

Would leave 0 rating if I could. I moved out in August and i'm still on the tenancy, despite me talking to several people over the course of this time and it being stated to me on two separate occasions that the new tenancy has been issued. I've been told i owe thousands of pounds in rent which i don't as i don't live there anymore and now they're refusing to tell me if it's been escalated to credit companies. Quite honestly dumfounded by the lack of organisation and respect from acorn.

Billie · 22 April 2020