Langford Russell Sidcup reviews

★★★★★ 5/5

Trustpilot

To Mark and Kieran

To Mark and Kieran What can I say... I've always sold through purple bricks as I thought it was a lot of money to give to an agent. But after the last week you and your team hsve been amazing. This last few days with the bottom of the chain not very pro active, your team have pulled it through and it hasn’t been easy . Your constant calls emails and communication and patience's ! has been spot on. We are both extremely impressed with the honestly of the team. I have always known what's happening where which cant be easy with a chain. With the way solicitors are now with being afraid of being sued, we seem to have indemnities and waivers all over the place. such a night mare. I would highly recommend your company and above all your team with there professionalism,( even calling me out of hours on there mobile wow to keep me updated on the progress ) So Glad you cold called me that day back in February. Patty

Patricia · 23 May 2025

★★★★★ 5/5

Trustpilot

Natalia is excellent

Natalia is excellent. She was on top of everything, and very good to deal with. Very pragmatic and strong communication. There had been a huge issue with the prior management team and she did a lot to turn things around. You will be lucky to deal with her.

Elizabeth · 29 July 2022

★★★★★ 5/5

Trustpilot

A positive experience with Shirin

My experience with Shirin was amazing. This is my first time renting so of course I had plenty questions and needed everything explained in Laymen's terms. Shirin was extremely patient with me and guided me through the process which was much appreciated. I couldn’t have asked for better customer service. Thanks so much Shirin!

Renee · 22 February 2021

★★★★★ 5/5

Google

Many thanks to Paul Kelly and the team at the Sidcup branch we had an offer within two days of our property going on the market, Our move went very smooth, Very professional, Would highly recommend,

Anna · 10 June 2023

★★★★★ 5/5

Trustpilot

From the moment I saw the property…

From the moment I saw the property Kieran has been polite, friendly, helpful. I have always had pleasant interactions with everybody i speak to and they have all given me great customer service.

Tawanda · 18 August 2023

★★★★★ 5/5

Google

I was very impressed with Jack’s knowledge of the local market when he visited to give a valuation on my property. I would highly recommend Langford Russell on this basis.

Michele · 14 October 2025

★★★★★ 5/5

Trustpilot

Mark was amazing

Mark was amazing Helped our purchase go through within 5 weeks! Would highly recommend was prompt at getting back to me with answers I’d asked and also called most days to update with necessary information Great work Thank you!

Stacey · 16 February 2023

★★★★★ 5/5

Google

Thanks Kelly and Mark for finding a buyer for one of our new build properties. It is not easy to find an agent sharing the same value as our company, having a persistent and pragmatic attitude in dealing with any issues. Will continue using their service and recommend them to developers.

Rachel · 10 June 2021

★★★★★ 1/5

Trustpilot

Terrible Avoid Avoid Avoid!!!!!

Much like the comment below at time of writing this, I would also put Zero if I could. We have had the misfortune to come into contact with acorn, the lack of communication, and rudeness over the phone when you do finally get to someone is a joke. I think the staff forget they are speaking to humans, maybe they have too many clients as they cannot juggle Tenants and landlords at all. This has been the same for everyone we have had the misfortune to speak to. I would choose any estate agent over these, they are just looking to exploit tenants and landlords whilst providing no service at all!

Cameron · 11 August 2023

★★★★★ 5/5

Trustpilot

great client service

great client service, very responsible team, well structured and clear communication. I absolutely recommend Mauricio if you need to find a house, in a city like London he really took care of my situation with housing, very reliable and considerate.

Maryam · 1 December 2022

★★★★★ 1/5

Trustpilot

If I could rate this company a zero, I would.

If I could rate this company a zero, I would. We had a viewing booked for 5:30pm, we arrived at the property on time and continued to circle the building looking for the estate agent. At 5:40 I began calling the branch to find out where the estate agent was, I called a total of 15 times (the branch does not close till 6) and failed to reach anyone. After driving to the property, paying for parking, calling the branch, circling the building for half an hour, we gave up and returned home. I then called the branch the next morning to be told, the agent was at the property till 6… however we called the doorbell of the property many times and called the branch 15 times, with no success. The company is unprofessional and lacks any knowledge on how to communicate. WILL NOT USE THIS COMPANY AGAIN.

Jamie-may · 2 August 2023

★★★★★ 5/5

Trustpilot

Fantastic service

Amelia was such a great Negotiator. She worked tirelessly to make sure that my completion date was not missed. She was so good at her Job. Would definitely recommend him and would want her to handle my next move.

S · 23 December 2022

★★★★★ 5/5

Google

Kelly has been an absolute gem throughout the whole process. We viewed a property with her mid January and we are over the moon to be completing this Thursday. It has been a quick, smooth process throughout, with constant guidance from Kelly. Thankyou so much! 😁PositiveResponsiveness, Quality, Professionalism, Value

Laoura · 25 August 2021

★★★★★ 5/5

Trustpilot

High level of service and do what they say they will.

Stuart, Beth and the team did a good job in a difficult market and the service was good at all times from them.

George · 21 February 2024

★★★★★ 5/5

Trustpilot

Thank you Max Williams

I would like to thank Max Williams for the efficient way that he helped me in the process of purchasing my property. He made a very difficult and stressful process come to fruition with ease. So grateful my family and I are in our new home.From Mei and Xiu He

Mei · 28 May 2021

★★★★★ 1/5

Trustpilot

AVOID TO RENT WITH THIS AGENCY!!

AVOID TO RENT WITH THIS AGENCY AT ALL COSTS!! COWBOY CONTRACTORS LEAVING YOUR HOUSE WORSE THAN WHEN ORIGINALLY MOVED IN!! I have rented off this estate agents for 3 years, The maintenance is absolutely diabolical the worst maintenance service in my 8 year of renting properties! Lost count on the amount of times I have had to ask for a damp proof course to be carried out and for 3 years all I've heard is " open your windows 365 days a year give your wall a wipe it'll be fine".. FINALLY got a damp proof course this week, the cowboy contractors have left me with no Internet as they have had to take the socket off the wall and then put back on resulting in them breaking it and doing a shoddy job, sockets hanging off the walls were they have had the audacity not to sort the matter and dirty food bags left on my bedroom floor for my dog to eat out of when I came back in!! I have young children and dogs and the service that has been provided I wouldn't let a homeless person live in here let alone my family!! Shocking shocking service and I will be taking all of this along with the other problems yet to have been solved over the 3 year to the housing ombudsman. DO NOT rent off of this so called lettings company!!

Grace · 27 February 2025

★★★★★ 5/5

Trustpilot

Jade's very professional attitude and…

Jade's very professional attitude and feedback to any questions or problems that arose was both refreshing and reassuring. Everything was followed through in a timely fashion and the service could not have been better

Customer · 17 April 2023

★★★★★ 5/5

Trustpilot

Louise was reassuring & helpful

Louise was reassuring & helpful throughout the whole process - couldn’t fault her at all! Thank you for everything, we feel really lucky to have moved in so quickly from putting in an offer.

Ella · 2 April 2023

★★★★★ 1/5

Trustpilot

The worst letting property management I…

The worst letting property management I have worked with. My property manager goes for weeks without contacting you, emails ignored, property in a bad state and no responsibility to help you. I have chased my property manager for months now, you call the head office it seems either your messages are not passed on. The worst experience!

Tendai · 24 October 2025

★★★★★ 5/5

Google

Highly recommended. Nathan took charge of the probate sale of our Mother's property and his professional approach to the sale, his personable approach and obvious knowledge of his profession shone through. It was a pleasure to deal with Nathan and I have no hesitation in recommending him and Langford Russell for a sale or purchase. Fantastic service throughout the transaction - clear and straightforward approach and extremely helpful.

Jane · 11 March 2024

★★★★★ 5/5

Trustpilot

A great service

The experience was as stress-free as it could have been. The online video tour was absolutely beautiful; Brendan and Jack were very easy to contact. They lined up a small selection of buyers who were chain-free, and we accepted a brilliant offer within 24 hours. We’re very happy with the service.

Dreana · 14 August 2020

★★★★★ 1/5

Trustpilot

I'd give 0 if I could.

Viewing was arranged but I got a call minutes before to ask to reschedule for the next day. Fast forward to next day: no answer and agent just happened to not be around so said they'd get him to call back... no call and now closed. Waste of two days.

Angry · 23 October 2020

★★★★★ 1/5

Trustpilot

They are so incompetent

They are so incompetent. Sending reference emails to the wrong addresses. Including the wrong tenants on agreements. We had to follow for different procedures for four different tenants to get references because they just couldn't figure it out. They even put the wrong tenants on our rental agreements after being asked TWICE to remove them. Embarrassingly poor service.

Dylan · 1 October 2025

★★★★★ 5/5

Trustpilot

Katlyn was amazing from start to…

Katlyn was amazing from start to finish. She kept me up to date with everything that was happening and answered every question I had.She was very professional and was avaliable when I needed anything.

Kylie · 13 December 2022