Langford Russell reviews

★★★★★ 5/5

Google

What a genuinely great experience working with Nathan Robinson. He is consistently professional, incredibly helpful, and always responsive, emails and phone calls are answered promptly, with no delay or chasing required. Nathan makes the entire process feel seamless and stress-free, which is such a rare quality. It has been an absolute pleasure dealing with him, and his dedication, reliability, and people skills truly stand out. Nathan undoubtedly has the leadership qualities and expertise to successfully manage his own branch. Thanks Adam & Eva

E · 16 February 2026

★★★★★ 5/5

Google

Fantastic purchasing experience with Langford Russell and in particular, Jack Power. He fully understood my requirements and actually directly suggested to me the property that I eventually bought. Although my chain was short, it was extremely slow moving and painful. Jack stayed in touch constantly throughout with daily updates as well as advice and suggested solutions when we twice hit a wall to make the exchange. He showed real consistency which I valued greatly during this very stressful chain. I would not hesitate to recommend Jack. He never shied away from difficult conversations when progress was slow and made a real impact in getting this chain over the line. I won't be moving again for some time, but would definintely place any future sale with him. Thank you Jack and also Nathan for superior service.

Becky · 16 February 2026

★★★★★ 5/5

Google

I needed to put my mother’s house on the market to fund her care home fees. Jack Power came round, part of Langford Russels team, to value it and discuss my needs. He found a buyer for the house within 72 hours and, although I was sceptical at first, we managed to complete within 7 weeks. During the process Jack and his team were very professional and considerate of my needs to complete as a matter of urgency. I would recommend the team based on all of the above combined with a local knowledge of the area. Angela

Peter · 16 January 2026

★★★★★ 5/5

Google

I do not usually write reviews, but the exceptional Customer Service and assistance we received from Molly McAlpine when looking for our first apartment deserves mention. It was a very trying time for me, but Molly was very reassuring, capable and very understanding. She was very empathetic, and I must not fail to mention, very professional in the way and manner she helped us secure our current apartment. Molly, you went over and beyond with your Customer Service and I have no hesitation in recommending your professional services for anyone looking for a home. Thank you, Molly! 5***** for you!

Loretta · 29 October 2025

★★★★★ 5/5

Google

I used Langford Russell to sell my house in Sidcup. I dealt with Nathan Robinson and Jack Power. I found them very professional, responsive to any queries I had and realistic in their approach. I particularly valued them handling the potential buyers visiting the house. I did not have to deal with any viewings. I think this maintained a professional and business like approach to any potential buyers. After the sale was agreed, their sales progressor, Asiah Haynes, liaised with all parties including the solicitors and made sure the transaction progressed in a timely manner. I am very happy with the service I received from Langford Russell and would definitely recommend them.

Alison · 14 October 2025

★★★★★ 5/5

Google

From our first contact to completion yesterday, Nathan, Jack and the team have been wonderful. They are knowledgeable, professional and efficient and nothing seems to be too much trouble, they patiently answer endless questions from a first time buyer and his anxious mum! Thank you to the whole Langford Russell team but especially to Nathan and Jack. You are both stars, I will miss talking to you! 😃

Sandy · 16 December 2025

★★★★★ 5/5

Google

The purchase of my property was supported by Jack of Langford Russell. Jack was professional, pro active, a great help with supporting the process and helpful in driving the sale forward. All communications with Jack were timely and responded to in a professional and courteous manner. I would highly recommend using this estate agent if you are looking for efficiency and good communication.

Emma · 16 December 2025

★★★★★ 5/5

Google

Jack was a great help, we told him what we were looking for and he found the right property for us straight away. He helped through every step of the process and made sure everything was done as smoothly and quickly as possible. Would highly recommend Jack to anyone!

Sam · 16 January 2026

★★★★★ 5/5

Google

We engaged Langford Russell (Sidcup Branch) to sell our 4 bedroom family home as we were downsizing to an apartment after retirement. We are pleased to say that not only were we kept fully informed of the process from putting the house on the market to completion but also received help at every stage of the process, making the whole experience stress-free where we felt in control. It was a pleasure to work with Taylor, Nathan, and the team, who were always available and always helpful, even with minor enquiries. We were impressed by their professionalism, courtesy and expertise in handling the sale. You were guaranteed a friendly chat and great willingness to resolve all the myriad issues that inevitably arise during selling a house. We would definitely recommended the team to anyone selling a property as you will be assured of the best possible service from start to finish.

Janet · 2 December 2024

★★★★★ 1/5

Google

I suspect Langford Russell Estate Agents in Sidcup engages in purchasing fake reviews to maintain an inflated reputation in the market. My personal experience, along with feedback from my family, friends, and colleagues, has been far from what their glowing reviews suggest. The service I received, particularly from sales agents Tayler Watson and Nathan Robinson, was appalling. Tayler was dismissive, unprofessional, and admitted to mishandling key aspects of our transaction, with no accountability or attempt to resolve the issues. Nathan was equally disappointing, providing little to no support throughout the process. Their lack of professionalism and poor communication made an already stressful situation far worse. The glowing reviews about this branch don’t match the reality I experienced, which raises serious doubts about their authenticity. If you're looking for reliable and respectful agents, I would strongly recommend avoiding this agency. Trust the word of real clients, not what appears to be fabricated praise.

Gary · 21 November 2024

★★★★★ 5/5

Google

I recently arranged my mortgage through langford russell, and I couldn't be happier with the service I received. From the moment I walked into the branch, Tayler made me feel welcome and immediately connected me with Daniel, who handled my mortgage needs. Both Tayler and Daniel were incredibly helpful throughout the entire process. Daniel took the time to clearly explain all of my options and patiently answered all my questions, making sure I understood each step of the way. Thanks to their support and guidance, I now feel confident and excited to be moving into my new home soon. I highly recommend Langford russell for anyone looking for knowledgeable and friendly service. They truly made a complex process feel easy and stress-free

Stacey · 7 November 2024

★★★★★ 1/5

Google

My experience with Langford Russell Sidcup was extremely disappointing, especially with Tayler Watson and Nathan Robinson. Communication was unprofessional, with personal information shared without my consent, and the entire process lacked transparency. Over the phone, Tayler even admitted she made the deal unsuccessful and showed a dismissive “do whatever you want” attitude, displaying no regard for the impact on us as clients. This team's conduct was both unprofessional and disheartening. I wouldn’t recommend them to anyone seeking reliable and respectful service.

ZK · 5 November 2024

★★★★★ 5/5

Google

I recently made one of the biggest changes in my life so far, deciding to move. After 12years at my previous and it being my first ever home i was extremely anxious and thrown into the unknown however, langford/acorn estate agents were from the beginning, to the end and even after the end still now, have been amazing and have and continue to support me in my new venture, any questions or queries i had/have. They have been so polite and proffessional through out and made sure my moving process went with as much ease as possible and they are always available by phone or email and engage with you. And Molly especially who initially showed me round the property when i was just viewing was so lovely and empathetic and understanding. Also Lilia who was another agent just as lovely and helpful who also supported me for a time when initial agent was unavailable, their all really nice people. No pushing or rushing or going through the motions . . .truly supporting and nice person through out from the beginning. Even now after a few weeks now settling in, molly and the team are still just as available and just as helpful and supporting and the communication between agent, landlord and tenant is and has been stress free and smooth. And i couldnt be any happier in my new home and truly given me a new peaceful relaxing and content life considering i have bad anxiety molly was extremely supportive and reasuring and continues to be so. So yeh, i cant thankyou all enough for your efficiency, proffessionalism and how smooth you made the process and transition amd all the help and assistance you have provided, and continue to provide. Many thanks, Hollie

Hollie · 26 March 2026

★★★★★ 5/5

Google

I chose Jack to sell my house for me after meeting with multiple local agents. I am so glad that I did, he went above and beyond for me to ensure my sale completed smoothly. He found me a buyer very quickly and handled every step of the process on my behalf to make it as stress free as possible for me. When a chain issue arose close to the finish line, he pulled out all the stops to ensure things got over the line in a way that worked best for me and my circumstances. Jack, I am so grateful for all your support through what is a notoriously stressful event. You really are top of your game and I wouldn’t hesitate to recommend you to everyone I know. Thanks again. The whole team at Langford Russell are very professional and capable and they are a great firm to have on your side. 10/10.

R · 16 February 2026

★★★★★ 5/5

Google

Awesome work from Jack, Nathan, and all the Team at Sidcup Langford & Russell getting the sale of my house agreed. A bad experience listing with another local agent left me a little apprehensive of relisting, but the hard work and dedication of Jack & Nathan from the off meant a steady stream of viewings and an offer from a well vetted purchaser, followed by offer to exchange in quick succession. Some legal hiccups in the run up to exchange were jumped on quickly by the team to help smooth out too with great communication the whole way through. I couldn't be more satisfied with the service received and well worth the fee. Highly recommended.

Sam · 16 February 2026

★★★★★ 5/5

Google

We listed our apartment in Sidcup with Langford Russell- the whole process was managed by Nathan Robinson- Asst Manager. He gave a very realistic valuation which is appreciated- we had it up on sale on a Thursday and it had sold by that weekend at full asking price with several other interested parties. Nathan did a great job managing the sale through to completion even with somewhat questionable buyers with their own time frame and agenda. I’d definitely recommend both Nathan and Langford Russell.

Chris · 16 February 2026

★★★★★ 5/5

Google

Honestly the best estate agent. Lilia, is honestly the best person ever, so kind and supportive. Also she is very honest about everything too. Thank you Lilia

Riley · 16 March 2026

★★★★★ 5/5

Trustpilot

Efficient and thoughtful

As a first-time buyer, Mark Sugarman was helpful and made the process a walk in the park.He was professional and followed up as needed to ensure I was at ease and understood each step. Mark was friendly, transparent, and communicative, and I felt fully informed and knew what the next steps were with the mortgage. Each person approaches buying a house differently, but Mark made my experience awesome (the man who lights up the room is what I called him). I felt listened to in every conversation.His thoughtful attitude is much appreciated, and I’ve been very pleased with how smooth the process has been and how quickly! Thank you, Mark and your team in Rainham, Kent.

Rosemak · 21 May 2024

★★★★★ 1/5

Trustpilot

Worst of the worst

Worst of the worst. Tried to sell me insurance and when I confronted them as this is not required by law , they tried to extort it by making me sign a waiver which creates a different legal basis , when I told that that this too isn't required by law and illegal to enforce, they made everything possible to make the rent hard. In each step I came back just by following the law so in the end they tried to erase my holding deposit and gain money out of a moving date that was days before I even moved in. This is a scam agency

Gilles · 18 August 2026

★★★★★ 5/5

Google

It was not the smoothest of experiences, the sale dragged on through no fault of the estate agents. At times it felt like nothing was happening and we had to contact them for updates, but as time passed Tayler and her team were professional, very supportive and came through for us. Thank you all

Terry · 22 April 2025

★★★★★ 5/5

Google

I bought my first home through Langford Russell. Nathan Robinson was very helpful throughout the journey. He was always available to give us access to the property during the sale as we required multiple contractors to give us a quote for refurbishment as soon as we get the keys. On one occassion Nathan came down on Sunday (non working day for him). Seller side solicitors were not very prompt and that became a big problem because we had to complete within certain time due to various factors. Nathan was continously working to resolve all outstanding queries. So overall we are very happy with his services and would recommend.

Rahul · 11 March 2024

★★★★★ 5/5

Google

Jack was great! Super helpful and transparent… exactly what you need when searching for a property. We would highly recommend.

Maisie · 19 March 2026

★★★★★ 1/5

Trustpilot

Stay away from these cowboys

Stay away from these cowboys. Bunch of liars and useless. Had so much trouble at leaving a property I was renting because their new tenant failed to move in to a moldy house. Even after I gave all keys and cleaned house still tried to make me liable for rent & bills. Now after 2.5years I get letters to pay bills that the property was empty. Do yourself a favour and stay away.

Elis · 22 September 2026

★★★★★ 5/5

Trustpilot

Excellent communication and service!

Very pleased with the service!Big thank you to Mark Sugarman, Kieran Thomas and Rachel Smith for their support with the transaction!I am a first time buyer and when I first called to enquire about viewing the property, I spoke to mark who was very warm, bubbly and friendly. He called me regularly to keep me updated on progress which was appreciated. He made sure I was happy and addressed any concerns/questions I had. When I viewed the property, Kieran Thomas showed me around and answered all my questions really well. He was patient, I didn’t feel rushed at all! Kieran made sure I’d seen everything I wanted to see and had enough information about the property and the area. Also, he was friendly and dropped me from the viewing back to the town centre saving me a 30 min walk.Towards the end of the transaction, Rachel kept me updated via phone and the case management system. She was polite and the notes I’d receive were very useful and kept me well informed. When we had blockers (things holding us up) Rachel would push to get things progressed faster.They all made it as stress free as possible! Excellent customer service

Victoria · 21 February 2024