Trusted Agent profile
★★★★★
620 reviews across 2 platforms
104 High Street, Sidcup, DA14 6DS
Langford Russell's Sidcup office at 104 High Street is rated 3.8 out of 5 across 620 reviews on two platforms, including 160 Google reviews rated 4.8.
Every review we hold for the Sidcup office, from every platform, shown as written. First names only.
5/5
TrustpilotGodefroy was very friendly and…
Godefroy was very friendly and approachable. He was very communicative and was always available to discuss the sale process and give advice. He was a great listener and had a high attention to detail. In the end he got me the sale outcome I wanted and I was very happy so thank you Godefroy for all your hard work!
5/5
GoogleIn a challenging market, Kelly and Nathan sold our home within 24 hours of taking the listing on. Knowing we had strict timelines to meet, their commitment to delivery for us has been second-to-none throughout. It has genuinely been a pleasure and, without hesitation, I would highly recommend their outstanding service to anyone buying and selling in their located areas. Thank you Kelly and Nathan!
Thank you Fred for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received. Thanks. Customer Services
5/5
TrustpilotThank you Lucas!
A big thank you to Lucas Oliveira in Property Management for the excellent customer service provided to me over the current letting period. I am very grateful for the effort Lucas has put in to keeping me informed and confident while navigating any issues with our tenants. He has been a great help and support.
Thanks Gertrude for acknowledging the service provided by Lucas.
5/5
TrustpilotChristian has been an extremely helpful, friendly and made us have a seamless experince buying our first property.
Christian has been an extremely supportive, helpful and insightful agent to work with. We are first time buyers, so have a lot of questions, queries and have asked to see the flat we’ve bought through Christian and acorn multiple times and he’s always there, with fast responses helping us every step along the way, we’re very grateful that he’s seen us through this process!
Thank you Savannah for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Christian. I hope you will be very happy in your new home. Thanks. Customer Services
5/5
TrustpilotWe had a fantastic service from Jack…
We had a fantastic service from Jack Mallon from the Peckham office showing us 2 properties in the area. Jack went out of his way to explain and answer all we needed to know about the properties and the area. He understood very well the type of properties we are looking for and was really willing to help. We were very impressed with his skills, knowledge and politeness. Me and my partner agree that Jack is by far the best estate agent we encountered.
Thank you Marta for taking the time to write us a 5* review. We are really happy that you were pleased with the service you received from Jack and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
TrustpilotMauricio is outstanding!
Mauricio is an outstanding property consultant. From the beginning, he demonstrated an in-depth understanding of the market and worked diligently to understand my needs. His professionalism, attention to detail, and proactive communication made the entire process seamless. I found the perfect place thanks to Mauricio's expertise. I wholeheartedly recommend him to anyone seeking a smooth and personalized property search experience.
Thank you Henry, for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Mauricio and if we can help further please do let us know. Thanks Customer Services
5/5
TrustpilotGreat experience with Blake
We will shortly be moving into our new rented property, which has been organised through Blake. We have used many of the big agents in the past, and this has been our most positive experience by far - after seeing the flat on Rightmove, Blake arranged a viewing for us within a few hours and by the next day had secured the flat for us. He has been extremely responsive whenever we have had questions, and generally everything has progressed very smoothly and quickly. We've also dealt with Sian who has also been very professional. From a tenants perspective I highly recommend.
Thank you Jennifer for leaving us a 5* review. We are really happy that you were pleased with the service you received from Blake and Sian and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleWhile selling my flat, Nathan kept me updated and informed throughout the whole process. From advert to completion, it was all very smooth and painless. Highly recommend.
Dear Jessica Kleine Deters Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotA person called Vincent as an agent…
A person called Vincent as an agent from Acron Crystal Palace was extremely rude, was not wearing a mask during covid, wanted to compare my earnings against me. Contacted the office to complain about this person they hang up on me then I called again and spoken to a manager and still waiting for his call. Based on Vincent conversation he records all voice calls without any disclaimer, I told him it was out of law he did not care and wanted to argue showing he was better off them me. my and my friend was just stating that the flat looks different from the picture but he still argues and disrespects me ... I assumed customer service was number 1 but thought wrong ... I am still waiting on the Manager call. ... Contacted Yousef Branch Manager but seem for Him i am the wrong person as Vincent is never nasty ... I and my colleague are the victim here but seem they just want the sell of an apartment and let Vincent not to apologies for his behaviour. GREAT CUSTOMER SERVICE.
Hi Rajesh. I am sorry to read this review. As you will see from our reviews on Google, Vincent is praised by customers for his excellent customer service, so it is shame that you have not had the same experience. If you could email me on the address below, with the dates you interacted with Vincent, I will investigate the points you have raised. One point I would make is that we do state that our calls are recorded for training and monitoring purposes on all email communications (in the footer) and also in our privacy policy that can be found on our website. Thanks. Andrew Roberts - Customer Relations Manager (andrew.roberts@acorngroup.co.uk)
1/5
TrustpilotThey love wasting everyone’s time
They love wasting everyone’s time. Just rented a flat though them and they are extremely slow, we had to chaise them over 100 times to give us any updates on the status of the flat. After i have signed the contract and made the payment they wouldn’t relieve the key until I go to their office with my passport ( which was never a discussion before I made the payment) also I don’t understand why they couldn’t meet me at the property I won’t recommend them! Jayne was extremely unprofessional and slow replying to my emails!
Dear Florica. I am of course sorry to read your review and happy to look into the issue for you. Service levels should not have slipped noticeably during the covid pandemic but in some cases it may take a little longer to reply to emails. With regards to the passport, we do ask all tenants in our "welcome email" to attend our office with their passports. I believe an exception was made with your co-tenants, for one of them to bring in the passports, but they didn't bring yours. Again, sorry that you were not completely satisfied with the service you received. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleI dealt with Mark Sugarman in the Sidcup office while looking for a house to purchase. Mark took the time to genuinely listen to what I was looking for and would regularly contact me with suitable properties. During my search Mark was the only estate agent to do this and not call me or email me every single property as it came on the market, instead he would tailor his service to my needs. Beyond impressed.PositiveProfessionalism
Thank you Danielle for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Mark. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
TrustpilotJonathan was amazing with our recent…
5 stars.Jonathan was amazing with our recent house hunt. He listened to our brief and called us as soon as a property was available - we saw it before it was even online which gave us an edge against the competition viewing. It was exactly what we were after and we put in an offer straight away. It's not often you find an estate agent that listens to your brief AND follows the process right through to exchange, but Jonathan did it all and was invaluable to us. He kept us calm during the stress of solicitors etc and helped chase up all relevant parties which really is above and beyond. I wouldn't hesitate to recommend him to anyone house hunting / looking to sell their property, for a great service with a smile!
Thank you Mrs Coogan for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Jon and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleSold a property in September in the sidcup area. Nathan Robinson was my agent. Good communication throughout the process. Good knowledge of the market. Seemed very experienced. Would use again.
3/5
TrustpilotOkay, but could certainly improve.
A solid if not great estate agent. They know the SE London area well and the fact they can utilise their customer base across their branches is a positive.Initially very eager to get the flat on the market and take our business; very confident of a quick sale but when viewings failed to convert into offers for the first couple of months, updates were infrequently offered despite chasing. That said, once an offer did materialise our account manager Leon was very good in handling the process on our behalf and remained available for any other questions we had until the process concluded.
Thanks Adam for the review. Really grateful for your feedback which I will discuss with the branch. Happy that Leon looked after you in the end though. All the best. Andrew Roberts - Customer Relations Manager - The Acorn Group
5/5
TrustpilotProfessional and Meticulous
My husband and I would like to thank Mauricio for the immense help towards finding our flat. He and Sian did a meticulous job through the renting process. I appreciate the level of professionalism and dedication put towards their job. I would highly recommend these agents in case of finding a perfect home. Thanks to the entire team for performing a wonderful job.
Thank you Bhavana for such a pleasing review. I will pass on to the Team! We hope you will be happy in your New Home. Best Wishes Karen Hedges-Acorn Customer Services
5/5
GoogleGreat experience with this agency! Tayler, Molly and Nathan were all really professional, responsive, and made the entire process smooth and stress-free. Highly recommend for anyone looking for reliable and efficient agents!
Thanks for the fantastic feedback, Jake! We're thrilled to hear that Tayler, Molly, and Nathan made your experience smooth and enjoyable. Your recommendation means a lot to us. We're here to help anytime you need reliable and efficient service!
2/5
TrustpilotI have mixed feelings about my…
I have mixed feelings about my experience with acorn because it's not nice having to judge the company due to one member of staff behaviour. Fair enough a ccj was found on my file but as soon as the ccj came up the staff responsible for my case became uninterested, stopped returning and picking my calls. I had to track him down through the company phone. He basically did not care. Bare in mind my deposit money is still with the company. After a few days of receiving completely air from the agent, I gave up and wanted and requested for my money back. There was no need to get rude to them because im sure thats what they expected but the level of professionalism was -0! My partner and myself was extremely appalled. I had to leave and find another lettings agency elsewhere.
Dear D33. I am sorry to read this and would like to have the opportunity to investiagte internally and provide the individual concerned with the required training and guidance. Would you be able to drop me an email with your details so that I can take further? Thanks. Andrew Roberts - Customer Relations Manager (andrew.roberts@acorngroup.co.uk)
5/5
TrustpilotOlivia was outstanding in the service…
Olivia was outstanding in the service she provided my wife and I! She was very helpful, diligent at her work while showing a strong determination to succeed on our behalf. We can’t thank you enough for your honesty, care and professionalism throughout. You’re the best! Jonny & Miriam 🙌🏻🙌🏻
Hi Jonny, thank you so much for your kind words! We're thrilled to hear that Olivia provided outstanding service to you and your wife. Her dedication and professionalism are truly appreciated. We're grateful to have her on our team. Thank you for choosing us! 🙌🏻🙌🏻
1/5
TrustpilotWorst ever property management service…
Worst ever property management service and horrible staff. Agency is so favourable to landlords and are not at all considerate to tenants. We had massive water leak and half of false ceiling fell down mid nite in living room due to rain and some builder left work half done repaired upstairs. No emergency number worked nor the landlord responded and water was dripping from electrical lamps. I and my pregnant wife were left with no help and hazardous to stay at home. This happened on Saturday and I had to leave email to agency and couldn’t do much. Got call from agency on Monday with simple inconvenience apology. Eventually the fix took 20 to get back to original and when we asked for compensation, team lead of acorn was so rude to me saying it’s all owner side and she can’t do much and house was in habitable state where actually we had just one room and difficult for my pregnant wife to move around. It’s so evident that owner pays this agency money so they can go to any level to support them though they are wrong. At the end they wrote email again favouring owner saying they have gone above and beyond to help and are willing to reduce £100 in the rent for one month (of £1275) which is so cheap. Also email they write is so rude and unmannered favouring the owner.
Dear Vinayak. Firstly I am sorry to hear about the issues you have had with your tenancy. Having investigated the matter however, I do feel that our PM team have acted professionally and effectively to resolve the issues for you. As you are aware, there was a leak from the neighbouring property over Christmas and although we do manage your tenancy, the landlord wished to use her own contractors to fix the problem. Contractors were on site with 24 hours of you reporting the issue and the landlord has done everything she can to make sure that the disruption has been minimised. An offer of compensation has been made to you from the landlord in addition to the replacement of certain items. If you wish to discuss this further, I would be grateful if you could either call me on 020 8315 6922 or email me on andrew.roberts@acorngroup.co.uk. Thank you. Andrew Roberts, Customer Relations Manager”
5/5
TrustpilotGreat Service
Will and the team are fantastic.Will communicated well throughout the process and kept me updated.Will is an exceptional individual as well as very talented in this field.He really knows his stuff. Absolutely on point and well ahead of the market. Surely he must be one of the best in the country.I am delighted with the outcome and very grateful. Thank you so much.
Thank you Ursula for leaving us a 5* review. We are delighted to read that you were happy with the service you received from Will at our Plumstead office. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleNathan was excellent throughout our journey in purchasing our first home together. He was always on hand, willing to help when needed and also very polite, friendly and understanding. Though the service from Nathan and Langford Russell was too notch, will be our first choice when we come to make the next big move and sell!
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let me know. Thank you Karen Hedges - Customer Relations Manager
5/5
TrustpilotI have the best experience with acorn
I have the best experience with acorn - the lettings negotiator Stephanie Carson is amazing she has been very professional she has given the correct information she is always available and very bubbly , she had time to listen to me . really lovely I thought she was a manager the way she conducted herself .
Thank you Donna, we appreciate you taking the time to post a great review for Steph and the Acorn Catford Team. Best wishes-Acorn Customer Services
5/5
GoogleSo glad to have worked with Nathan for our house purchase in the local area. He has assisted through all stages- remaining honest, communicative and professional throughout. He has been a real pleasure to deal with and made what could have been a very stressful process as easy as possible! Thanks Nathan!! ✨
Thank you Francesca for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let us know! Customer Services
5/5
GoogleRecently exchanged contracts on a property from Langford Russell where Connor Hill showed us round, he is very professional and knowledgable and is a credit to your company, Throughout the process he was always available to answer our calls/emails and kept us to update where needed, he has helped us a lot with chasing solicitors and ensuring the process goes as smooth as it can, we are truly grateful for his and the teams hard work
Dear Dan Costin Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Langford Russell's Sidcup office has 620 reviews across two platforms: 160 on Google, 460 on Trustpilot (across the whole business).
Langford Russell Sidcup is rated 3.8 out of 5 across all 620 reviews, and 4.8 out of 5 on Google from 160 reviews.
Langford Russell Sidcup, 104 High Street, Sidcup, DA14 6DS.
