Langford Russell reviews

★★★★★ 4/5

Trustpilot

My Overall Experience was good

My Overall Experience was good. My agents were very responsive and helpful

ExclusivelyMe · 17 October 2022

★★★★★ 5/5

Google

Had the pleasure of dealing with Kelly and team, who all went above and beyond in assisting us in finding our new property. I would highly recommend them.

Jamie · 11 June 2019

★★★★★ 5/5

Google

Dealt with Kelly at acorn in sidcup. House sold in 4 days. Great service and comms. Would sell with them again so deal with confidence.

Jeannette · 10 June 2020

★★★★★ 1/5

Trustpilot

If I could give 0 star I would.

If I could give 1 star I would.. been their tenant for almost a decade and when the roof if the property falling down destroying my belongings and I had to move, the property manager Jessica based in Bromley gave the worst reference about me and 11 day rent arrears when in fact they have £1200 in deposit and choose to maliciously sabotage me is terrible when I have never missed a rent payment.

Lala · 27 November 2019

★★★★★ 5/5

Google

Lauren has been really helpful, she worked on renting my property efficiently and effectively. Thank you for helping me to rent my house quickly!

Fan · 10 June 2020

★★★★★ 5/5

Trustpilot

Thank you Nicholas Henderson

Thank you Nicholas Henderson, for helping us in our search for a furnished flat. Much appreciate your swift and professional replies. Definitely recommend you. B. Miles

Britta · 1 August 2019

★★★★★ 1/5

Google

Made appointment - Agent cancelled it last min - was making my way with kid and baby - How unprofesstional can you get - Branch Manager called he would rebook the appointment in a day or two - He disappreaed on me. I had bad experince in Swanley branch a year and half was trying to give acorn another chance.NegativeResponsiveness, Professionalism

Fari · 10 June 2022

★★★★★ 1/5

Trustpilot

0 STAR

Absolutely dreadful.. acorn got everything wrong they could have. Communication was shocking, contractual agreement was wrong, late rental payment.. I could go on. Estate agents generally have a bad reputation and acorn are a classic example. I’d recommend going alone.. !

UNKNOWN · 7 June 2025

★★★★★ 1/5

Trustpilot

DO NOT BELIEVE the fake reviews

DO NOT BELIEVE the fake reviews. Illegal gas safety checks, urgent repairs ignored, trying to extort monies for NO services rendered!!! Avoid like covid. This place needs shutting down and compensating the tenants who’s lives they risk just to turn a few quid. -100 review

Fi · 26 October 2023

★★★★★ 5/5

Trustpilot

My house valuation was carried out by…Leon

My house valuation was carried out by Leon. In my opinion, he carried out the most efficient service of the 3 valuations that I had requested. He was armed with documents containing similar properties to mine and a range of stats showing their sold prices.I felt that Leon’s valuation was the most honest and realistic valuation, based on other properties sold in my area.

Johan · 16 November 2021

★★★★★ 1/5

Trustpilot

The worst property agency

The worst property agency. They breached the tenancy agreement and they never responded to our emails and complaints. We have so many important issues running in the property (no fridge/freezer, no hot water, tap linking water). The most important is they got in the property a couple of times without giving us no access notice. They don't respect customers' privacy at all. If you don't want to get in troubles, definitely not recommended.

Chris · 21 March 2019

★★★★★ 1/5

Trustpilot

Property left in disrepair and now being chased for money I was told I wouldn't have to pay.

After spending 6 months in a property with water coming in through the ceiling every time it rained i was given a reduction on my rent. Now I have left the property they are chasing me for this 'overdue' rent. I have also found out that the landlord wasn't informed of this or the maintenance issues within the property and the landlord is also significantly annoyed with this upon review of the internal comments. This is what happens when you continually change property managers and then leave a property without management for months. I am now seeking legal advice as my attempts to negotiate out of this have fallen on deaf ears. The issues were still not fixed when we left the property.

Tyler · 29 June 2023

★★★★★ 5/5

Google

Many thanks to the whole team, especially Kelly Walsh and Georgia. Very professional and good communication.PositiveProfessionalism

Tony · 25 August 2021

★★★★★ 5/5

Trustpilot

Jonathan was very professional and…

Jonathan was very professional and knowledgable, He was quite supportive and always responding promptly to my queries and constantly keeping me updated

William · 31 January 2020

★★★★★ 1/5

Trustpilot

Absolutely dreadful.

Absolutely dreadful.. acorn got everything wrong they could have. Communication was shocking, contractual agreement was wrong, late rental payment.. I could go on. Estate agents generally have a bad reputation and acorn are a classic example. I’d recommend going alone.. !

Charlie · 13 May 2025

★★★★★ 1/5

Trustpilot

Terrible management of our property

Laura · 13 April 2026

★★★★★ 5/5

Google

Nathan and Tayler have been professional, proactive without pushy and helpful throughout our purchase of a property through Langford Russell's Sidcup branch.

Daniel · 10 November 2024

★★★★★ 5/5

Trustpilot

Fantastic company

Fantastic company. We worked with Beth who was very helpful throughout the entire process.

Frances · 19 July 2021

★★★★★ 5/5

Google

Kelly was superb and provides A-1 service. She provides practical advice, not only to get a deal done, but also with the best interest of the parties at heart. In the future when I go through the process of buying / selling a property, I would definitely come back to Kelly! Jordan

Jordan · 11 June 2019

★★★★★ 2/5

Trustpilot

I am a very dissatisfied landlord

I am a very dissatisfied landlord. I have allowed you to manage some of my properties over several years. The competency of your rental managers is a gamble. It has got so bad that I wish to complain. I have no details of line managers I can address my concerns to. Why do you not have a complaints process via your website?

Landlord · 29 January 2021

★★★★★ 5/5

Trustpilot

Great estate agents, get the job done!

Dealing with Amelia at acorn was a pleasure. She was proactive throughout and even though she wasn’t our agent (we were buying with acorn) she went above and beyond- doing things our agent should have! Would definitely consider using acorn if we decided to sell our property!

Becky · 3 February 2023

★★★★★ 4/5

Trustpilot

Leon in Streatham - very proactive

A slightly rocky start to the selling process, but Leon at the Streatham branch really came through for us and made sure our sale moved across the line. He was really proactive and made sure he had updates ready often before I asked for them. He was always up to speed and made sure everything went though. Thanks for the service

James · 21 October 2020

★★★★★ 5/5

Trustpilot

Fantastic account management

Fantastic account managementAcorn have been the managing agent for my rental property for over 2 years now. Both account managers Luisa and now Cailey have been friendly, efficient and professional. I am confident my tenants are listened to and that I am given all the pertinent information about the property itself. Would recommend!

Jenni · 11 April 2022

★★★★★ 5/5

Google

Absolutely first class service from Nathan, who kept me informed of every step of the way and was very patient with me and my numerous questions. Even offered to source a locksmith when I thought I needed one! Highly recommended .

Joanne · 10 June 2023