Trusted Agent profile
★★★★★
620 reviews across 2 platforms
104 High Street, Sidcup, Sidcup DA14 6DS
Langford Russell's Sidcup office at 104 High Street is rated 3.8 out of 5 across 620 reviews on two platforms, including 160 Google reviews rated 4.8. The 460 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Sidcup office, from every platform, shown as written. First names only.
1/5
TrustpilotAbsolutely useless
Absolutely useless. I am looking to buy a property. I have problems with my throat so I asked them 3 times to email me not phone me. Each time they phoned me and asked me to call them back.
Hi Daren. I am really sorry to read this and have spoken to the individual in question. It wont happen again. Thanks. Andrew Roberts
5/5
GoogleGreat service. Kelly was professional and extremely helpful throughout the process. Highly recommended
Thank you for taking the time to provide us with a 5* review of your experience. I am really pleased that you were pleased with the service you received from Kelly. If I can help further, please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
TrustpilotExcellent
Prompt, helpful and always pleasant service that kept me well informed about the process of buying a flat in Lewisham. They guided me through the issues and answered my questions quickly and honestly.
Thanks Martin for leaving a review of your experience. We are very pleased that you were happy with service you received.
5/5
GoogleVery pleased. . Kelly was friendly and helpful.
Thank you Nicola for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Kelly and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
2/5
TrustpilotOne of the worse estate agents
One of the worse estate agents. Agents would tell us we had a viewing with just one day notice and on top of that would tell us to show the buyers around. I've never heard of estate agents say could you go through your property with the buyers because they're too busy. Would not recommend, total waste of time
Hi "G". It is quite normal practice for sellers to show potential buyers round their property, although if you would prefer us to do this then I am sure that the branch would be happy to accommodate. With regards to the other issues, please drop me a line and I will investigate further. Thanks. Andrew Roberts - Customer Relations Manager - andrew.roberts@acorngroup.co.uk
5/5
GoogleLauren has been a fantastic help to me in finding a flat to rent. I have been keen to get through the process quickly and she has expedited for me and even replied to my emails when she was on annual leave. I highly recommend her!
1/5
TrustpilotThey are so incompetent
They are so incompetent. Sending reference emails to the wrong addresses. Including the wrong tenants on agreements.
1/5
TrustpilotAdvertised the wrong flat
Advertised the wrong flat - and I only found that out on viewing the flat, finding it was half the size and the communal garden advertised wasn't accessible at all. The agent wasn't aware until people started turning up for viewings. I believe the re-advertised flat is now also being advertised for more money, despite being smaller and in poor condition.
Hi KC Sunshine. I am sorry to hear this. Could you email the details of the branch your we’re dealing with and what the property address was and I will investigate. Thanks. Andrew Roberts - Customer Relations Manager (andrew.roberts@acorngroup.co.uk)
5/5
TrustpilotGreat Service
We had a great experience with James Keen. We were moving from abroad and he was very supportive and flexible. He answered all our calls and emails promptly and guided us through the difficult process particular to our move. Would recommend to anyone!
Thank you Michael for leaving us a 5* review. We are really happy that you were pleased with the service you received from James and hope you will be happy in your new home. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleIt was an absolute pleasure to work with Kelly and Nathan. They were extremely helpful and responsive, the whole process was very smooth and we couldn’t be happier with our new house!
Thank you for leaving us a 5* review. We are really happy that you were pleased with the service you received. Thanks. Customer Services
1/5
TrustpilotOne of the worst experience
One of the worst experience! Very unprofessional. They just want your money and nothing else. Advice to avoid.
Hello. I am sorry to read your review but am unable to fund you registered on our system so have to assume you left this review of our company in error. If so, please remove it or email your details to customerservices@acorngroup.co.uk so that we can investigate further
5/5
GoogleWe dealt with Max & Kelly at the Sidcup branch while searching for our next home. Both were very helpful and knowledgeable about the area they work in. They provided a high standard of service and would definitely use them again.
5/5
TrustpilotSuperb service from Sidcup Team
Superb service from the Sidcup Team. We are especially grateful to Kelly, Mark and Georgia. Mark in particular kept us regilarly informed and assisted immensely in ensuring the sale reached a satisfactory conclusion. This is the 3rd property sold through the Sidcup agency and have been satisfied on each occasion. Thanks..
Thank you Malcolm for leaving us a 5* review. We are really happy that you were pleased with the service you received from everyone at our Sidcup office and If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleDuring the sale of our Sidcup home, Kelly and her entire team were professional and efficient. They conducted all viewings and supported us through the process. We complete next week and I would like to express our gratitude for the great service that they provided.PositiveResponsiveness, Quality, Professionalism, Value
Thank you Tracie for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
TrustpilotSammy, Maddy & Dan
Sammy Latham , Maddy Davenport and Dan Milligan have been brilliant throughout purchasing my first property. They have communicated clearly and have gone above and beyond, making it as stress-free as possible. Fantastic customer service, thank you all.
Thank you Hayley for such a lovely review, we are delighted you were happy with the whole experience ! Karen Hedges- Acorn Customer Services
5/5
GooglePaul and Kelly we’re both lovely to deal with on the purchase of our first home. They both made the process as stress free as it could be. They were very approachable and informative about every step of the purchase. Thank you both very much! Very happy new home owners! Stephanie and Daniel
Thank you for leaving us a 5* review. We are really happy that you were pleased with the service you received from Paul and Kelly. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
1/5
TrustpilotTerrible Property Manager - David Simango (Peckham/Camberwell branch)
Would give them 0 stars if possible! I have been waiting over 7 months to receive a deposit as damage was done to my property. The property manager, David Simango (Peckham/Camberwell branch) never picks up the phone or replies to my emails. Very terrible experience, I am still waiting for the deposit...
Hi Davidson. I am sorry to read this review and have contacted David's Manager to resolve the issues you are facing.I have your contact details and so will follow this up with you directly, but if you need to contact me, you can email me at andrew.roberts@acorngroup.co.uk. Thanks. Andrew Roberts - Customer Relations Manager
1/5
TrustpilotImmoral and untrustworthy estate agent
Absolutely terrible estate agents for renting. Took holding deposit from my sister, dragged their feet ‘chasing the landlord’ and then continued to hold an open house a week later to hold out for more money for the landlord. Immoral and greed driven from both estate agent and landlord
Hi Danielle. I am sorry to read your review but as you mention that the experience relates to your sisters tenancy and not yours, I am unable to investigate your issues. I can assure you though that this is not indicative of the service most of our clients experience... as you will see on Google. Could drop me an email with the details so that I can look into this and feedback to your sister. Thanks. Andrew Roberts - Customer Relations Manager (andrew.roberts@acorngroup.co.uk)
5/5
TrustpilotGreat support
Great supportMy sale turned out to more complex and drawn out than first expected and the support given to resolve issues and expedite the process wherever possible was greatly appreciated .Definitely not the cheapest but you get what you pay for and in this instance fee was very well earned.I would not hesitate to recommend.
Thank you Patricia for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleMe and my husband have been viewing properties recently, everybody in the office at Sidcup was helpful and friendly the sales team gave us advice that nobody else had offered. Would certainly recommend compared to other agents locally.
5/5
TrustpilotJosh at Medway looked after us through…
Josh at Medway looked after us through a very difficult sale. We felt well supported and informed. issues were navigated well. This is especially impressive as medway had a special “no fee” deal on as the branch had only just opened. We will definatly use them again.
Thank you Peter for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Josh and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
TrustpilotExcellent service
Arikson and Dammy have been exceptional. Friendly, proactive and supportive throughout the process of selling my flat. Can't recommend working with them highly enough. Keep up the great work guys!
Thank you Shahid for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received. If we can help further please do let us know. Thanks. Customer Services
1/5
TrustpilotThe worst agents ever
The worst agents ever. They are unorganised and once they take your money they don’t care . Will never use them again. Their head office was extremely rude did not help in a situation that was completely their fault. Will not use them or recommend them to anyone.
Hello GK. I am sorry to read this review and would like to understand a little more about the issues you experienced so that we can learn from where mistakes may have been made. I am unable to find you though on our system from your initials and wondered if you could drop me an email so that I can investigate further? Thanks in advance. Andrew Roberts - Customer Relations Manager (andrew.roberts@acorngroup.co.uk)
5/5
TrustpilotAmeila and Jake have been amazing…
Ameila and Jake have been amazing through the whole process of buying our first home. Kept us well informed and were really efficient and easy to contact. Really glad we had them as our estate agent.
Thank you Amina for leaving us a 5* review. We are delighted to read that you were happy with the service you received from Amelia and Jake at our Dartford office. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Langford Russell's Sidcup office has 620 reviews across two platforms: 160 on Google, 460 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Langford Russell is rated 3.8 out of 5 across all 620 reviews, and 4.8 out of 5 on Google from 160 reviews, checked 9 October 2026.
Langford Russell, 104 High Street, Sidcup, Sidcup DA14 6DS.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.