Christopher Russell Sidcup reviews

★★★★★ 5/5

View Agents

Sale of Property

Excellent service provided, kept us up to date with the sale of the property. Joe was very helpful as we were delayed kept us and our buyers up to date with every detail. Would definitely recommend there services.

Layla · 24 November 2016

★★★★★ 5/5

Google

We came to Dezrez in 2012 and in 2019 we moved from the Dezrez software to the Rezi product. At PFK, we pride ourselves on making our clients property journey as simple as possible and rely on Rezi to make that a reality. We chose to manually migrate our data into Rezi to allow us to have a fresh start. This proved a great idea as we have a clean database to work with. Throughout the process we still had continued access to the support team as well as a personal contact for onboarding, guiding us each step of the way. Being a 7 branch agency, having accurate data is essential and the onboarding process ensured this happened.

Lynne · 14 July 2020

★★★★★ 1/5

Google

Fuming, I have received so much spam about home removals, that I would not use any of the companies who have approached me like this. Appalled that they have sourced my information and sell it to spammers. Is this a breach of GDPR regulations

Mandy · 29 May 2024

★★★★★ 1/5

Facebook

I am very disappointed with this agency. They had arranged a viewing on Friday night. During the viewing after a brief conversation with the agent I said that we (me and my wife) liked the property and wanted to rent it. He asked me when. I said : ASAP. I received an assurance that he would contact the landlord the next day to inform him of our decision and then will call us. From that point on, we had no calls from the agency anymore. We tried to contact the agent and left a contact phone at his office but did not have a call. Tonight we went to the office to find out what was going on. They explained to us that the property had already been negotiated and the agent had no obligation to inform us about that or to call us. We have missed other proposals because of this unfair act by this agency. This agency either does not respect enough people who have and trusted it to be its clients, or has a racist attitude towards certain nationalities. I hope this kind of attitude is a precedent in this industry.

???? · 5 November 2019

★★★★★ 5/5

View Agents

Professional

We've just exchanged on a house bought through Christopher Russell and we were dealt with in an informative and professional manner. Steve was very friendly and approachable and updated me on a regular basis. Thank you!

Karen · 15 July 2016

★★★★★ 1/5

Google

Twice have I been unfortunate enough to deal with Christopher Russell. This was as a buyer both times. The first occasion went swimmingly until we turned up at the property we were supposed to be viewing. I had received a confirmation email stating the time, date and address of the property we were to view and we showed up in plenty of time in the pouring rain. We walked to the he property and knocked on the door, with no answer. We tried again two more times but there was no response. Eventually we walked back to the car, now soaked, and rang Christopher Russell. We were told that the property was not that one but a different one - halfway up the road. This was obviously a human mistake that we let off the first time and out down to the fact that somebody had just miscommunicated. We eventually made it to the other end of the road and apologised profoundly to the seller who was showing us around. He wasn’t best pleased, which we understood. Fast forward to the second occasion. We had a viewing today and turned up at 3pm, which we once again turned up to early. After 15 minutes, I contacted Christopher Russell to ask if the estate agent was on their way. Apparently not. The estate agent had booked us in for 2.30pm in the diary yet booked us in both on the phone and via email for 3pm. The lady on the phone told me she would pass on my feedback which I will be holding her to and contacting in the future to discuss the issues that this “business” obviously has. We have wasted half a day planning it around this viewing and simply cannot be bothered to buy bring a company that cannot get anything right. My parents once used this estate agent to rent out my grandads house several years ago and had nothing but trouble (no communication, no responses to contact, hidden/random charges etc.). They warned me about them and I did not heed the warning stupidly. I saw the stress that they went through trying to just get things sorted and should have trusted my instinct. My parents have since used Drewery in Sidcup for renting it a property and had no issues whatsoever. I personally have found nothing but time wasting with Christopher Russell and simply cannot be bothered to use them again to even view, let alone actually purchase with. It’s such a shame as this property was one we were incredibly optimistic about.

Lois · 28 July 2019

★★★★★ 1/5

Google

Utterly outrageous!!! Gave up before even putting an offer in due to their incomprehensible dearth of care! I found a property that I was very keen on and decided to call to book a viewing. The montonally, lacklustre gentleman on the phone, somehow found the energy to book me in for an open day! The poor quality phone call portended that the customer service wouldn't exactly be of the highest order. When I arrived at the open day I wasn't sure if I had turned up to a house raid; individuals were rifling through cupboards, rummaging through the home owners belongings - it was like black Friday in America. As for the 'property consultants' who were carrying out the viewing, they were as much use as a chocolate tea pot! They showed no consideration to the home owner. I was naive enough to then be optimistic for another viewing! I rang the office in hope to arrange a second viewing; I was told that someone would ring me back at a later date - no surprise when they didn't .... it was at this point I gave up because I knew it wouldn't be worth the stress dealing with these  incompetent morons... To my astonishment, I am flabagasted as to how this company has received anything more than 1 star on here. WOULD NOT RECOMMEND!

Jane · 28 July 2019

★★★★★ 5/5

View Agents

All ways kept me up to speed fantastic service

Trudie was brilliant we had a lot of problems with the chain which trudie done great sorting it out I highly recommend Christopher Russell to anyone they are the best agent I ever used

Richard · 16 August 2017

★★★★★ 1/5

Google

Very bad agent. Never trust them. Fool the buyers and feel free to renege. I cannot believe there is such an agent in UK! The Worst I bet. The agent continued to encourage other sellers to increase their price despite agreeing to our offer. Accepting offers from others without informing us. malicious price wars without permission, disrupting the market. Our legal fees and personal information were maliciously exploited.

Li · 18 March 2022

★★★★★ 5/5

Google

Starberry work very hard to complete projects to the perfection standard that we require and are always available to discuss any matters. We enjoy working with them and would recommend their services to anyone.

Bryony · 30 May 2022

★★★★★ 2/5

Google

I have moved from Expert Agent to Rezi and i think the software has great potential and is being developed all of the time. What we have struggled with is: 1. MERGE. this has been poorly managed and much data was missing or placed in the wrong fields. Other issues also to many to list. 2. WORKFLOWS After 4 months mine are not set up with an expected deadline of some time in the future. 3. REPORTS None of the reports work!!!: e.g i cannot print off a single list of my sales! NO PIPELEINE REPORT AFTER 4 MONTHS! 4. IT CRASHES Today again the server is down. Staff arrive at work and can't use the software until 9.20am. The team are open to development and will listen to suggestions and how the system can be improved for estate agents. This does take a long time however and then when they do make those changes they are often un tested and don't work anyway. For example we asked for a postcode field for applicants so that we could filter applicants that live in certain area's, they added it which was great, but they didn't test it and so when we used it it just didn't work and still doesn't, two months later.... I dont mind paying more for a quality product. but after 4 months of banging my head against a wall i'm wondering whether i've done the right thing. Look I believe that this software could be great, but at the moment it feels like its still in development and not ready to be used daily. Maybe if you are looking at this in 6 months or a year they will be ready to take on customers and deliver on their promises. *** I hope they sort this out because it has the potential to be great, but at the moment it looks good but doesn't deliver ***

Abode · 14 July 2018

★★★★★ 5/5

Google

The team have been excellent in helping us streamline our business with the new Rezi software. We upgraded from Dezrez 1 to enable our office to develop and take our growth to the next level. Installation, training and ongoing support has been A class and I would highly recommend. The guys are always happy to help with even the most minor of problems. The whole transition has been seamless and our biggest concern of data feeds to portals was done with ease. Great software, great support!

Daniel · 14 July 2018

★★★★★ 5/5

View Agents

Professional

Used this agent who are just brilliant! Dealt with Hannah who helped us make the right choice. She was so knowledgeable about the area and encouraged us to find a beautiful home in Sidcup.

Sarah · 12 September 2015

★★★★★ 1/5

Google

Having received a load of spam I called one of the companies and found out where the details had come from. Not only had the companies paid TwentyCi for leads the information was totally incorrect. Apparently someone I've never heard of and has never (as far as I'm aware) lived at my address, is selling my house and moving in the near future..nope, load of rubbish. If you're looking for a trustworthy source of marketing data, these guys clearly aren't the place to find it

Ewan · 29 May 2018

★★★★★ 1/5

Google

Pedlars of misinformation. Any company relying upon them for accuracy should stir well clear or they maybe making unsolicited approaches, which could potentially cause concern and worry to potential customers and as a result damage their businesses. I know this as I have been targeted by a business that has purchased their information from TwentyCi. I got quite a shock to learn that my farm was “for sale” from a personalised mail shot. How they gather false information like this, they couldn’t tell me. An apology hasn’t been given nor can they say how far this misinformation has gone. Accuracy and privacy isn’t their strongest suit!

A · 29 May 2018

★★★★★ 1/5

Google

Disgusting service. Nobody in the company follow up with the sale progress despite regular prompting from me. 2.5 months later; again on my prompt, they discovered that the Buyers had failed multiple mortgage applications. …

Magdalene · 24 March 2022

★★★★★ 1/5

Google

Twice have I been unfortunate enough to deal with Christopher Russell. This was as a buyer both times. The first occasion went swimmingly until we turned up at the property we were supposed to be viewing. I had received a confirmation email stating the time, date and address of the property we were to view and we showed up in plenty of time in the pouring rain. We walked to the he property and knocked on the door, with no answer. We tried again two more times but there was no response. Eventually we walked back to the car, now soaked, and rang Christopher Russell. We were told that the property was not that one but a different one - halfway up the road. This was obviously a human mistake that we let off the first time and out down to the fact that somebody had just miscommunicated. We eventually made it to the other end of the road and apologised profoundly to the seller who was showing us around. He wasn’t best pleased, which we understood. Fast forward to the second occasion. We had a viewing today and turned up at 3pm, which we once again turned up to early. After 15 minutes, I contacted Christopher Russell to ask if the estate agent was on their way. Apparently not. The estate agent had booked us in for 2.30pm in the diary yet booked us in both on the phone and via email for 3pm. The lady on the phone told me she would pass on my feedback which I will be holding her to and contacting in the future to discuss the issues that this “business” obviously has. We have wasted half a day planning it around this viewing and simply cannot be bothered to buy bring a company that cannot get anything right. My parents once used this estate agent to rent out my grandads house several years ago and had nothing but trouble (no communication, no responses to contact, hidden/random charges etc.). They warned me about them and I did not heed the warning stupidly. I saw the stress that they went through trying to just get things sorted and should have trusted my instinct. My parents have since used Drewery in Sidcup for renting it a property and had no issues whatsoever. I personally have found nothing but time wasting with Christopher Russell and simply cannot be bothered to use them again to even view, let alone actually purchase with. It’s such a shame as this property was one we were incredibly optimistic about.

Lois · 29 March 2018

★★★★★ 5/5

Google

liam was brilliant as always

Stooke · 14 July 2024

★★★★★ 5/5

Google

We've been using Dezrez/Rezi for over a year now, and it has been an exceptional experience. The flawless and seamless interface is appealing, and the recent update has made it even better. We're truly enjoying the platform.

Kevin · 14 July 2024

★★★★★ 1/5

View Agents

Dreadful

Awful estate agent. Never return your phone calls. When I see a property for sale on rightmove and I see it’s advertised by Christopher Russell I now avoid it because I know how rubbish the service will be. So stressful dealing with them as they are so incompetent. It was the same 2 years ago when I was buying my first property and before that when I rented, just a shambles. You would hope they would improve but 2 years later and they are still the same. Poor service.

Rosie · 2 February 2018

★★★★★ 5/5

Google

Great experience with Crux - excellent and timely communication and good quality candidates sent across.

Maddisons · 20 May 2025

★★★★★ 1/5

Google

Twice have I been unfortunate enough to deal with Christopher Russell. This was as a buyer both times. The first occasion went swimmingly until we turned up at the property we were supposed to be viewing. I had received a confirmation email stating the time, date and address of the property we were to view and we showed up in plenty of time in the pouring rain. We walked to the he property and knocked on the door, with no answer. We tried again two more times but there was no response. Eventually we walked back to the car, now soaked, and rang Christopher Russell. We were told that the property was not that one but a different one - halfway up the road. This was obviously a human mistake that we let off the first time and out down to the fact that somebody had just miscommunicated. We eventually made it to the other end of the road and apologised profoundly to the seller who was showing us around. He wasn’t best pleased, which we understood. Fast forward to the second occasion. We had a viewing today and turned up at 3pm, which we once again turned up to early. After 15 minutes, I contacted Christopher Russell to ask if the estate agent was on their way. Apparently not. The estate agent had booked us in for 2.30pm in the diary yet booked us in both on the phone and via email for 3pm. The lady on the phone told me she would pass on my feedback which I will be holding her to and contacting in the future to discuss the issues that this “business” obviously has. We have wasted half a day planning it around this viewing and simply cannot be bothered to buy bring a company that cannot get anything right. My parents once used this estate agent to rent out my grandads house several years ago and had nothing but trouble (no communication, no responses to contact, hidden/random charges etc.). They warned me about them and I did not heed the warning stupidly. I saw the stress that they went through trying to just get things sorted and should have trusted my instinct. My parents have since used Drewery in Sidcup for renting it a property and had no issues whatsoever. I personally have found nothing but time wasting with Christopher Russell and simply cannot be bothered to use them again to even view, let alone actually purchase with. It’s such a shame as this property was one we were incredibly optimistic about.

Lois · 29 November 2017

★★★★★ 5/5

Google

Fantastic agency especially for the real estate sector. Special thanks to Nitten for making onboarding a breeze.

Guy · 30 May 2022

★★★★★ 1/5

View Agents

Lack of professionalism or care

Twice have I been unfortunate enough to deal with Christopher Russell. This was as a buyer both times. The first occasion went swimmingly until we turned up at the property we were supposed to be viewing. I had received a confirmation email stating the time, date and address of the property we were to view and we showed up in plenty of time in the pouring rain. We walked to the he property and knocked on the door, with no answer. We tried again two more times but there was no response. Eventually we walked back to the car, now soaked, and rang Christopher Russell. We were told that the property was not that one but a different one - halfway up the road. This was obviously a human mistake that we let off the first time and out down to the fact that somebody had just miscommunicated. We eventually made it to the other end of the road and apologised profoundly to the seller who was showing us around. He wasn’t best pleased, which we understood. Fast forward to the second occasion. We had a viewing today and turned up at 3pm, which we once again turned up to early. After 15 minutes, I contacted Christopher Russell to ask if the estate agent was on their way. Apparently not. The estate agent had booked us in for 2.30pm in the diary yet booked us in both on the phone and via email for 3pm. The lady on the phone told me she would pass on my feedback which I will be holding her to and contacting in the future to discuss the issues that this “business” obviously has. We have wasted half a day planning it around this viewing and simply cannot be bothered to buy bring a company that cannot get anything right. My parents once used this estate agent to rent out my grandads house several years ago and had nothing but trouble (no communication, no responses to contact, hidden/random charges etc.). They warned me about them and I did not heed the warning stupidly. I saw the stress that they went through trying to just get things sorted and should have trusted my instinct. My parents have since used Drewery in Sidcup for renting it a property and had no issues whatsoever. I personally have found nothing but time wasting with Christopher Russell and simply cannot be bothered to use them again to even view, let alone actually purchase with. It’s such a shame as this property was one we were incredibly optimistic about.

Lois · 21 October 2017