Christopher Russell Sidcup reviews from buyers

★★★★★ 5/5

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The Saga

It would be a lie to say that my property purchase went smoothly but an injustice to lay the blame at the feet of the estate agent. The lengthy process only goes to enhance the dedication and support to which Christopher Russel and inparticular Hannah Glazebrook have offered to me. There were times in which I was frustrated by the lack of activity but Hannah made sure to provide me with regular updates when she could and was always willing to communicate with me and go out of her way to be understanding of the situation and do her best in resolving any issues. It has been a long time coming but there appears to be light at the end of the tunnel now, it has been a pleasure to work with someone who goes above and beyond their remit and to find an estate agent that cares not only about their commission but also about their customers. Thank you Hannah and the team at Christopher Russel.

William · 16 August 2017

★★★★★ 5/5

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Great Service

Trudy was trustworthy, friendly and professional throughout our purchase of our new home. As a first time buyer I was a little nervous about the process and Trudy was always on hand to advise, chase and find out information for me. This included advise on the truly awful process with the Barclays Mortgage. Chasing solicitors (on both sides) Explaining legal jargon. However it’s the real basics CR and Trudy as my main point of contact do well. If she was unavailable when I called she would always call back within 10 minutes. The weekly call to see if everything is ok. If she did not know something she would go away and find out and get back to me in minutes. Endless help and a truly great asset to your team, Absolute Superstar.

Stuart · 6 December 2016

★★★★★ 5/5

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Super Service

I cannot begin to thank all at Christopher Russel for the help and support given. When mum at 85years of age & 65years living in the same house decided to move nearer to me in Cambridge I knew it would have “it’s moments” but they made it flow virtually pain free. They. were prepared to help mum by witnessing her signature, form filling and returning paperwork which saved me a four hour round trip & a tank full of fuel on more than one occasion, to say nothing of time off work. Their help and suggestion of solicitors and removal firms was excellent and yes, some may say, others are cheaper but cheaper is not always what it’s about. Services is, and for that Christopher Russell are second to none.

Sharon · 26 January 2016

★★★★★ 5/5

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"I purchased my first property through Christopher Russell with my agent abby Martin, as this was my first experience as a first time buyer I was a little nervous, Abby was excellent very competent and knowledgeable, she answers any questions i had, and calls were returned promptly and I was always at ease during telephone conversation, a real benefit, especially with the many stresses buying a house can bring. I eventually got the call to say my offer had been accepted! And throughout the process abby and her colleagues kept us fully informed and provided a great service. I highly recommend Christopher Russell and Abby Martin for there professional service.

Lois · 13 May 2015

★★★★★ 5/5

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Excellent!

Joe Greenwood at Christopher Russell has been an amazing estate agent throughout our property search. He is extremely professional and has been able to answer all of our questions due to his extensive knowledge of the properties we have viewed with him. Joe is enthusiastic and brilliant at his job! Both Joe and Abby notified us as soon as a property that matched our criteria came onto the market, unlike other estate agents in the area who failed to notify us despite suitable properties becoming available. Everyone at Christopher Russell has been helpful, including our sales progressor Trudie who has been excellent at keeping us up to date. We would definitely recommend Christopher Russell, especially Joe :-) !! Thanks all from Becky and Steve.

Becky · 7 May 2015

★★★★★ 4/5

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Good service

We have recently exchanged contracts on a house and Christopher Russell provided good customer service through what was a vey stressful time for us. We had a few problems along the way with our mortgage provider but Christopher Russell were very understanding and kept us fully updated with any updates from their end. We mainly dealt with Trudie who was extremely helpful and was always willing to assist with any queries we had.

Michael · 14 July 2017

★★★★★ 5/5

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Great estate agents

As a buyer, they were very accommodating with viewings and time. Always tried and most of the time fit us in on the time we wanted. When it came to the process after offer accepted, Trudie was amazing in following up on queries from the seller and always kept us updated. If it wasn't for her, the sell would have taken a lot longer. Thanks very much

Tuan · 13 December 2017

★★★★★ 5/5

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First Time Buyers!

Abby was amazing from start to finish, as first time buyers we didn't know where to start! She kept us up to date with all new properties that were coming on the market! and was always available on the other end of the phone to deal with any silly questions we had! Whole process was dealt with quickly and smoothly and we completed in just under 7 weeks!

Charlotte · 13 May 2015

★★★★★ 1/5

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Extremely untrustworthy agency

We have had a very unpleasant experience while dealing with the branch manager for Sidcup / Bexley. We have been looking for properties to buy in this region and found that the agency carries out the entire sale operation deceitfully. They try and create a bidding war amongst the people who are interested in a purchase. They conceal the highest bid and ask all bidders to keep raising the price till the end without revealing the price to owners. This blind bidding pattern is misleading the buyers and they end up offering much more than the evaluated price. The strategy is harmful for the market in general, leading to future fail in the sale process and wasting of people's valuable time. Manager came across a bit rude and impolite during the entire handling and phone conversations. I suggest the partners of the firm look into this. Also the prospective buyers, don't fall into the trap of blind bidding. It is your right to know what you are bidding against. No other agency I have encountered carries out the sale process so dis-tastefully.

Akanksha · 1 November 2016

★★★★★ 5/5

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Trudie was extremely helpful

We have recently exchanged contracts on our first home with Christopher Russell they provided good customer service throughout the whole stressful journey being first time buyers!. We had a few problems along the way with the top of the chain etc. but Trudie kept us fully updated and chased as many people she could. Trudie was extremely helpful throughout the buying process.

Sian · 7 August 2017

★★★★★ 5/5

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Beyond helpful!

Nicole is fantastic, she always ensures that she calls us when there are new properties that fit what we’re looking for and she puts great time and care into helping us find the perfect property. Nothing is too much for her and if she doesn’t know the answer to questions that we ask she goes away to find out. Thank you!

Anonymous · 9 March 2018

★★★★★ 5/5

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Buying from Christopher Russell's

We bought our house through this agent. They were always available, polite and efficient at all stages of the purchase. Guidance was given when required and they were helpful when asked to view the property a second time just before exchange of contracts. I recommend Christopher Russell to anybody wishing to sell or buy a property.

Saverio · 18 November 2015

★★★★★ 5/5

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Great communication and friendly service

During the viewing, offering and purchasing of our property, we have had really friendly & supportive communication from both Joe & Trudie. Thanks to the whole team for being friendly & helpful, especially Trudie's emails, calls and patience with all of my questions!

Michelle · 29 November 2016

★★★★★ 5/5

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Welcoming, polite and professional

Lisa Holloway was the person who showed us our first properties. She made us feel very at ease and was very informative. We were impressed and would recommend Christoper Russell due to our experience with the personnel involved with the business.

Sam · 10 April 2018

★★★★★ 5/5

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Professional

We've just exchanged on a house bought through Christopher Russell and we were dealt with in an informative and professional manner. Steve was very friendly and approachable and updated me on a regular basis. Thank you!

Karen · 15 July 2016

★★★★★ 5/5

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Professional

Used this agent who are just brilliant! Dealt with Hannah who helped us make the right choice. She was so knowledgeable about the area and encouraged us to find a beautiful home in Sidcup.

Sarah · 12 September 2015

★★★★★ 1/5

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Lack of professionalism or care

Twice have I been unfortunate enough to deal with Christopher Russell. This was as a buyer both times. The first occasion went swimmingly until we turned up at the property we were supposed to be viewing. I had received a confirmation email stating the time, date and address of the property we were to view and we showed up in plenty of time in the pouring rain. We walked to the he property and knocked on the door, with no answer. We tried again two more times but there was no response. Eventually we walked back to the car, now soaked, and rang Christopher Russell. We were told that the property was not that one but a different one - halfway up the road. This was obviously a human mistake that we let off the first time and out down to the fact that somebody had just miscommunicated. We eventually made it to the other end of the road and apologised profoundly to the seller who was showing us around. He wasn’t best pleased, which we understood. Fast forward to the second occasion. We had a viewing today and turned up at 3pm, which we once again turned up to early. After 15 minutes, I contacted Christopher Russell to ask if the estate agent was on their way. Apparently not. The estate agent had booked us in for 2.30pm in the diary yet booked us in both on the phone and via email for 3pm. The lady on the phone told me she would pass on my feedback which I will be holding her to and contacting in the future to discuss the issues that this “business” obviously has. We have wasted half a day planning it around this viewing and simply cannot be bothered to buy bring a company that cannot get anything right. My parents once used this estate agent to rent out my grandads house several years ago and had nothing but trouble (no communication, no responses to contact, hidden/random charges etc.). They warned me about them and I did not heed the warning stupidly. I saw the stress that they went through trying to just get things sorted and should have trusted my instinct. My parents have since used Drewery in Sidcup for renting it a property and had no issues whatsoever. I personally have found nothing but time wasting with Christopher Russell and simply cannot be bothered to use them again to even view, let alone actually purchase with. It’s such a shame as this property was one we were incredibly optimistic about.

Lois · 21 October 2017

★★★★★ 5/5

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Friendly, helpful and supportive service for First Time Buyers

We are currently in the process of buying our first house with Christopher Russell (Sidcup Branch) and so far I am very impressed with the level of service we have received. Our agent Joe in particular has been very friendly and always makes himself available when we need to contact them. Hopefully if these high standards are continued they'll have played a huge part in helping us get on the increasingly-difficult 'property ladder'. I will definitely be recommending them in the future.

Dan · 27 November 2015

★★★★★ 5/5

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Best Sidcup Agent

After three poor viewings, I came across Hannah from Christopher Russell. I found her to be informative, very professional and honest. She was prompt, very well educated in the area, giving great advise about local schools and amenities. What impressed me most, was the fact that there was no hard sell and I felt the advise I was given was practical, informative and has genuinely aided me in my choice of areas to live.

Mark · 5 December 2015

★★★★★ 5/5

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Excellent service received - Thank you!

Trudie went above and beyond what I expected; she kept me informed and helped me throughout the process. Very pleased indeed.

James · 26 August 2017

★★★★★ 5/5

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Excellent Agent

We were purchasing a property through Christopher Russell and were assigned Trudie Hepple. She is amazing and has gone over and above her role in ensuring that we were kept fully informed in our transaction, even letting us know when there were problems in our chain (sale of our property) which our agent (Tepilo) did not keep us informed about. We would highly recommend these agents. The Andrews

Allison · 5 July 2016

★★★★★ 5/5

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Great Service -Thank you

Christopher Russel- Hannah-Communicated well, kept me informed. Overall was very happy with the service I received. Thank you

Sarah · 27 July 2016

★★★★★ 5/5

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Review of Joe Greenwood at CR

I have found Joe to be very helpful and friendly to deal with throughout this house purchase - still going through and yet to complete, so fingers crossed! Joe will always try to accommodate any requests that I have and is just easy to talk to - no pushy salesman talk which makes a lovely change!! I would always highly recommend using Christopher Russell.

Athene · 9 November 2016

★★★★★ 5/5

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I've have been out looking at house with Lisa Holloway at Christopher Russell for a few weeks now. She always calls me with new properties that become available and is always happy to help. I'm yet to find my prefect home and I hope its with Christoper Russell. Your are all doing a fab job. Thank you

Ann · 16 March 2018