Smart Homes Ltd Shirley reviews

★★★★★ 5/5

Google

Property put on sale and within seven days we had several offers. All has been very well handled by everyone I have had contact with at Smart Homes. Very happy with the service and all went through to completion. The team at Smart Homes were very professional and did everything possible to make the whole process run smoothly. Many thanks.

Fay · 1 October 2022

★★★★★ 1/5

Trustpilot

Avoid like the plague!

Smart home took over the ownership of the building in which I rent my commercial premises around 12 months ago. I have been a tenant for 13 years and because I am under my original lease and they can’t increase my rent they have been vile ever since! I had an agreement in place that I am allowed to park my car in the car park in the building as all tenants are usually at work and therefore I have parked there for 13 years without a single issue! Smart home emailed me, threatening to clamp my vehicle if I continued to park there (the car park of the building of which I am a tenant of also!) then this Sunday 21/09/2025 I arrived at work and thank god I was there, as my ceiling caved in yet again with a leak from the flat above (nothing to do with me and not my fault) and smart homes sent a plumber to the tenant upstairs who incurred zero damages, they completely ignored me, sent no one help me, are refusing to accept liability, won’t return my calls and won’t accept my claim for loss of earnings as I am a tattoo artist and funnily enough I can’t have dirty shower water coming through my ceiling while I tattoo a client, so had to cancel on my client so I lost £200 and incurred damages to my art work that I hand painted and spend hours on.

Karl · 22 September 2025

★★★★★ 5/5

Google

The Smart Homes team have all been exceptionally professional in helping us sell our house. All whom we've dealt with have demonstrated excellent customer care skills and have maintained the company's promise to keep in touch with us every week throughout the process over the last four months. It is so refreshing to deal with a company that genuinely cares about its customers and ensures that 'phone calls and emails are answered promptly. A rarity these days.

Anne · 23 September 2024

★★★★★ 5/5

Google

Brilliant from start to finish. Usually the mortgage side can be stressful but Charlotte Hopwood made it stress free. She walked us through the process step by step and got us a great rate too so can’t thank her enough. Highly recommended

Darren · 27 January 2024

★★★★★ 5/5

Google

Had just the best experience purchasing through Smart Homes, a seamless experience and the most amazing person helping us with our mortgage, Charlotte Hopwood. I can’t speak highly enough of her and would thoroughly recommend Charlotte and Smart to any future purchasers.

Charlotte · 27 January 2024

★★★★★ 5/5

Google

Just completed on selling a flat in Dickens Heath. The team at Smart Homes have been fabulous and particularly Gin. She has been a god send and I have can't praise her enough for the service she has provided. Above and beyond :)

Natalie · 25 December 2023

★★★★★ 5/5

Google

After my sale fell through, I chose Smart Homes and have been very pleased with the professionalism, attention to detail and the sales progression team. I have been in constant contact with Gin Kaur who has done her very best to ensure that I have been kept informed at each step of the process. This has given me a great deal of confidence that issues were being dealt with in the background. I cannot thank her enough for her patience and positive disposition throughout the sale. Thank you Smart Homes!

Tanveer · 25 July 2024

★★★★★ 5/5

Google

Recently sold my house through Smart Homes and had the best experience! Debbie made the process smooth and efficient, would highly recommend.

Hannah · 24 December 2024

★★★★★ 5/5

Google

I have used Smart Homes many times and would highly recommend them when looking to sell a home or purchase a property. I recently dealt with Trish who kept me up to date with everything, she was very professional & friendly.

ANNE-MARIE · 27 January 2024

★★★★★ 5/5

Google

SmartHomes have been excellent in the level of service they have provided me on both occasions I have made a purchase through them. I could not recommend Trish, Julia & Co any higher.

Amran · 25 June 2024

★★★★★ 5/5

Google

We used Smart Homes commercial to rent out our shop on Dickens Heath, Solihull. From beginning to end Warren was so helpful and always on hand to answer all my questions. Nothing was too much trouble and I found Warren to be very knowledgeable in his field. Highly recommended

Natalie · 3 July 2023

★★★★★ 5/5

Google

Smart Homes and Especially Deddie Guest has dealt with my purchase with absolute excellence managing a very challenging chain and getting a completion on the date agreed. She never gave up and went over and above to get a result for all involved. I will defiantly look to use Smart Homes for my next Sale 👍 …

Philip · 1 October 2022

★★★★★ 5/5

Google

Great service when selling our house. Helen was on hand from the beginning and was very knowledgeable throughout the process, answering any questions etc. Would definitely use Smart Homes again and would want Helen by our side through the process.

Nicola · 27 January 2024

★★★★★ 5/5

Google

Helen was brilliant in handling our first home purchase, we were part of a chain purchase (4 properties). Helen gave us weekly updates on progress and answered our queries, she made the whole process run smoothly and was lovely to work with. Thank you for all your help Helen.

Zubera · 3 June 2023

★★★★★ 5/5

Google

We recently bought a house through smart homes. I would recommend smart homes to everyone, they are so professional, always happy to help, respond quickly to emails/phone calls and take a lot of the stress out of buying and selling (from what the vendor told us). Special thanks to Gemma for being so thorough and patient with all of our questions!PositiveResponsiveness, Quality, Professionalism

Abi · 24 October 2021

★★★★★ 5/5

Google

Wonderful service provided by Rory Powell. From the moment of meeting him to the completion date he has been more than helpful and accommodating to our requests and needs. Anything he could do to help he did or ensured the relevant concerned resolved any issues within a timely manner. Rory is an asset to Smart homes!

Farrukh · 1 October 2022

★★★★★ 5/5

Google

Such a wonderful experience buying our first home! Worked with Helen Cole, she made the process so simple and it was no stress at all! I would definitely use them again and recommend!

Torri · 26 May 2024

★★★★★ 5/5

Google

Thank you Helen for all of your hard work and support during the sale and purchase of our house. We appreciate everything you have done for us and we are sure to return to Smart Homes in the future

Amarjeet · 27 January 2024

★★★★★ 5/5

Google

Smart Homes have shown great help & support, in particular Adam Cox. In the process of selling our property , he phones weekly & keeps me updated with viewings & feedback. Thank you Adam appreciate all your help .

Wendy · 27 January 2024

★★★★★ 5/5

Google

Debbie at Smart Homes was amazing from start to finish. Really helpful, always available, and made the whole process so much smoother. Highly recommend!

Shabana · 25 March 2026

★★★★★ 5/5

Google

Tom is a great person to deal with always happy, polite a real gentleman a great asset to smart homes. Thank you for all your help and guidance and understanding and patience, I always recommend smart homes because of your great service much obliged. 👍 …

Wahid · 3 July 2023

★★★★★ 5/5

Google

I deal with Helen Cole on a daily basis at Smart Homes and she is always friendly, helpful, knowledgeable and a pleasure to deal with. …

Gemma · 26 February 2026

★★★★★ 5/5

Google

We could not be more pleased with the service provided by Smart homes. Selling your home can be a stressful time but having a thoroughly professional team as your agents certainly helps. Thanks to Sue and all the team involved for all your efforts in selling our home so quickly 👏🙂

Francis · 4 January 2023

★★★★★ 5/5

Google

My partner and I completed on our first home yesterday. Just a big thank you to Melissa at smart homes for her help and professionalism! She was fast with responses and always keeping me updated on the sale, which made everything so much easier for us. Thank you Melissa, we truly appreciate it!

Phoebe · 1 October 2022