Smart Homes Ltd Shirley reviews

★★★★★ 5/5

Google

Sue from the progression team was a star throughout the whole process. She turned a normally stressful process into an absolute breeze. She was a delight to work with from start to finish.

Kevin · 22 March 2026

★★★★★ 5/5

Google

Bought property through them amazing experience throughout had to go few other agents who will not bother to show you properties If you don't get mortgage through them but smart homes were amazing they really cooperated with my own mortgage adviser and helped where ever needed most recommended agents in Birmingham Best ones in the town thanks Helen for her help through out ☆☆☆☆☆service

Sarfraz · 1 October 2022

★★★★★ 5/5

Google

Great sales team in finding prospective buyers and offers for my house, and Helen whose regular updates were invaluable, all of the way through to completion. Thanks - would use Smart Homes again.

Stuart · 20 March 2026

★★★★★ 5/5

Google

Bought a home from smart homes hassle free. Sue was dealing with me she was amazing went the extra mile. Would highly recommend smart homes for anyone selling or buying.

Shuhaib · 24 November 2024

★★★★★ 5/5

Google

Smart Homes was the estate agent for my property sale and did a great job throughout with clear communication and no issues.

Matthew · 11 June 2026

★★★★★ 5/5

Google

I purchased an apartment from Smart Homes and found them to be really helpful, efficient and friendly. Rory was a massive help and kept us informed all the way through the process which helped us move into our home a lot faster. Couldn’t ask for anything more.

Ryan · 27 January 2024

★★★★★ 5/5

Google

I found smart homes to be very professional. They were such a friendly team. I had regular phonecalls and emails and kept me informed as to what to expect an what was happening all the way. There was always someone available to chat to and answer any questions. Thankyou smarthomes.

Sue · 1 May 2025

★★★★★ 5/5

Google

Excellent service from everyone involved.Helen in sales looked after me updating every week a real people person which gave the experience a real personal touch. Would definitely recommend you.

Jacqueline · 17 April 2026

★★★★★ 5/5

Google

I had purchased an apartment through Smart Homes Estate Agent and Trisha was the sales progressor . She was very proactive, professional, reliable and always responded quickly when I needed her assistance. I cannot thank Trisha enough for her dedication to the purchase of my apartment and also she is truly outstanding and a credit to the Smart Homes Agent Team.

Nirmal · 1 January 2023

★★★★★ 5/5

Google

From the first valuation through to the after sales service Smarthomes have excelled themselves. Jamie came round originally and gave us some great advice and a thorough valuation (this later proved to be very accurate). His knowledge of the local area and the potential buyers was extremely impressive. We sold our house within four days of being on the market and were then passed on to the brilliant Helen. Helen was relentless in chasing everyone down and smoothing the process. Her pro-active and positive attitude ensured we exchanged weeks before we would have without her. If you're looking to sell you property then Smarthomes is the place to go.

Chris · 2 October 2018

★★★★★ 5/5

Google

We have recently received outstanding service from the team at SMART Homes Shirley. The whole package was superb from our first encounter booking the viewing, to arranging a second viewing, making an offer and then arranging the finance. Josh started the ball rolling with his professionalism and enthusiasm. David provided the first viewing for my daughter and her partner. We were met for a second viewing by Jamie Smart. An offer was made via Emma who on behalf of the seller made absolutely sure that the offer was credible. Finally, although there was a mortgage in principle in place, SMART Homes in house mortgage adviser Louise was fantastic. She oozed professionalism, personality and patience, an absolute delight to deal with. What's more she was able to provide a better mortgage deal by looking across the whole market. As I said in the office, I can be really hard to please, but credit where credit is due, you guys were a pleasure. A great team effort with real positive leadership from Jamie Smart. The whole team ethos is second to none. Nothing for the team seemed too much trouble and if you ask a question it is researched and answered quickly and efficiently. A great experience so far. Thanks very much - we would have no hesitation in recommending your service. Regards Dw

David · 2 October 2018

★★★★★ 5/5

Google

Warren from Smart Homes Commercial is the 'go to' guy. He is excellent at his job, passionate, trustworthy, honest and extremely knowledgeable in the rental market.I have used many estate agents in the past but Warren is in a league of his own. He has delivered beyond all expectations. He has negotiated for me excellent rates/lengthy rental terms. I highly recommend his services.

Ahmer · 1 October 2022

★★★★★ 5/5

Google

Really smooth process in selling my house, all communications and advice were great. Debbie from Sales Progression was amazing post-sale in communicating and negotiating between all parties to make a smooth completion of the sale.

Danny · 10 August 2024

★★★★★ 5/5

Google

Smart Homes, in particular Gemma, made a really stressful process a lot easier. Gemma responded quickly, resolved issues and queries as soon as they were raised and generally made the proceeds of buying my first home a lot easier. I would recommend anyone to use Smart Homes and if Gemma is allocated to your move you definitely have nothing to worry about!

Rachael · 1 October 2022

★★★★★ 5/5

Google

Actions speak louder than words. I have recommended Smart Homes to a friend and a family member for selling their home. Big up to Debbie who, during the times when it felt impossible, was always there. She was the person who had my back. Simon helped me out with a moral dilemma at the drop of a hat. Great team. Pity you're not operating in the Kenilworth area 😉. Thank you, Smart Homes.

Susan · 5 January 2025

★★★★★ 2/5

Google

We waited in the rain to view a flat. Agent rep was late, but he did apologise for his lateness. The power to the flat was off. No lights. Agent didn't have a torch. I had to use my phone flash light, not ideal to see things especially the bathroom which had no windows. I wanted to see the inside of the lock up garage. Agent did not have the key. I was told to contact their office again, make another viewing appointment if I wanted to view the garage! I didn't expect a cavalier approach from an estate agent in this day and age. Very disappointed.

Mohammed · 23 September 2024

★★★★★ 5/5

Google

Smart Homes have been amazing through the whole process of helping me move out. Gin Kaur in the progressions team has been particularly helpful. My go to person throughout. Always accessible and efficient! Thank you Gin! Definitely recommend Smart Homes for all your house needs!

Reece · 27 January 2024

★★★★★ 5/5

Google

There staff are very switched on , very professional , from the first meeting I knew this Agent was going to pull out all the stops for me and we weren’t disappointed, thank wall at smart homes a specially Debbie Gest who was amazing , I will definitely use and recommend them to all my friends and family, thanks again .

Steve · 1 October 2022

★★★★★ 5/5

Google

Trying to find a house is a difficult process especially as a first time buyer but Nicola made that process a lot more easier. She is an excellent worker and her personality shines bright. Thank you Nicola for your help and advice 😊 …

Alexandros · 27 January 2024

★★★★★ 5/5

Google

Smart homes have been the most professional estate agents to work with. I have both sold and bought with them and the process has been fast and efficient. Recently put a house on the market and thanks to Laura was done the same day.

Sunny · 27 January 2024

★★★★★ 5/5

Google

Just wanted to say a massive thanks to Gemma, Melissa & Suzanne for all their efforts. All communication whether by email or phone were promptly responded too. I was kept up to date each step of the way and without their persistence we wouldn't have been able to secure our first home! I can't recommend SmartHomes enough.

Faris · 3 February 2023

★★★★★ 5/5

Google

I am very happy with Smart homes, they sold my house in Wythall in a difficult market. Dawn Froud their local representative was very tentative to the buyers and communicated constantly throughout the whole sale process. Thank you Dawn and the whole team at Smart Homes.

Dave · 2 December 2023

★★★★★ 5/5

Google

Property put on sale and within seven days we had several offers. All has been very well handled by everyone I have had contact with at Smart Homes. Very happy with the service and all went through to completion. The team at Smart Homes were very professional and did everything possible to make the whole process run smoothly. Many thanks.

Fay · 1 October 2022

★★★★★ 1/5

Trustpilot

Avoid like the plague!

Smart home took over the ownership of the building in which I rent my commercial premises around 12 months ago. I have been a tenant for 13 years and because I am under my original lease and they can’t increase my rent they have been vile ever since! I had an agreement in place that I am allowed to park my car in the car park in the building as all tenants are usually at work and therefore I have parked there for 13 years without a single issue! Smart home emailed me, threatening to clamp my vehicle if I continued to park there (the car park of the building of which I am a tenant of also!) then this Sunday 21/09/2025 I arrived at work and thank god I was there, as my ceiling caved in yet again with a leak from the flat above (nothing to do with me and not my fault) and smart homes sent a plumber to the tenant upstairs who incurred zero damages, they completely ignored me, sent no one help me, are refusing to accept liability, won’t return my calls and won’t accept my claim for loss of earnings as I am a tattoo artist and funnily enough I can’t have dirty shower water coming through my ceiling while I tattoo a client, so had to cancel on my client so I lost £200 and incurred damages to my art work that I hand painted and spend hours on.

Karl · 22 September 2025