Trusted Agent profile Β· Shirley

Smart Homes Ltd Shirley reviews

β˜…β˜…β˜…β˜…β˜… Excellent

757 reviews across 3 platforms

316 Stratford Road, Shirley, B90 3DN

Smart Homes Ltd's office in Shirley, at 316 Stratford Road, is rated 4.7 out of 5 across 757 reviews on three platforms, including 716 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards.

Google logo

4.7 / 5

716

Reviews on Google

This office

Facebook logo

4.7 / 5

26

Reviews on Facebook

Business-wide

Trustpilot logo

15

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Smart Homes Ltd, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Shirley office, from every platform, shown as written. First names only.

5/5

Google

As always, Josh and the team at Smart Homes were warm, efficient and kept us updated throughout the sales process. We have complete confidence in Smart Homes and are happy to recommend them.

Karen Β· 27 January 2024

Agent replied Β· 24 August 2024

Thank you Karen for your feed back allways a pleasure to deal with you both

5/5

Google

We contacted Smarthomes regarding the sale of my sister's property. From start to finish all the staff were extremely professional, helpful and friendly and they could not have done more. We would highly recommend Smarthomes to all.

Robert Β· 15 October 2023

Agent replied Β· 29 October 2023

Dear Robert Thank you for taking the time to write you 5 star Google review in relation to the service you have received from the Smart Homes Team . Regards jamie

5/5

Google

We would highly recommend for service from Smarthomes, they are very professional , friendly and efficient help us a lots to confirm the purchase. Especially thank you to Tom Smart and Helen Cole, we would not have done it without his help. He is a great and professional agent.

Eric Β· 1 October 2022

Agent replied Β· 1 October 2023

Dear Eric, Thank you for leaving us such a nice review, your kind words have been passed on to Tom. Kind regards, Team Smart Homes

5/5

Google

Smart Homes provided an outstanding service from the beginning, providing a valuation, right through to the end, with completion. I was kept informed throughout the process and I would single out Debbie Guest, the agent dealing with my sale, for particular praise.Do not be misled by the price realised for the property, it was in need of complete renovation so could never achieve the prices of similar properties in this road. (Source : allAgents)

Michael Β· 26 May 2024

Agent replied Β· 24 August 2024

Dear Michael Thank you so much for your recent 5 star google review in relation to the service you have received from Debbie and the Smart Team I will be sure to pass your comments on . Kind Regards

5/5

Google

Big thank you to Smart Homes especially Charlotte Hopwood for helping our house move process go smoothly. Nothing was too much trouble and were kept updated throughout . Highly recommend. 😊 …

Lianne Β· 27 January 2024

Agent replied Β· 24 August 2024

Dear Lianne Thank you for your review

5/5

Google

Highly Recommend Smart Homes! We recently purchased a property and from viewing until completion they were absolutely faultless. The viewing agent recommended their Mortgage Advisor Charlotte and were so glad we made the decision to use her. She’s so knowledgeable in her field and worked tirelessly to secure us the best deal, given current rates we were worried that we would be making huge repayments but Charlottes expertise meant we needn’t have worried, she kept us in the loop on progress and sent any paperwork immediately. Overall a seamless service from both Smart Homes and Charlotte Hopwood. Thanks for such a stress free move…. Many thanks.

Kayleigh Β· 27 January 2024

Agent replied Β· 24 August 2024

Thank you Kayleigh

5/5

Google

We had an outstanding experience with Helen at Smart Homes. She wad amazing in helping us find our dream home. Helen's dedication, professionalism, and in-depth knowledge of the market made the entire process smooth and enjoyable. She was always responsive to our queries and went above and beyond to ensure we found the perfect property. We are grateful for Helen's exceptional service and would highly recommend her to anyone in search of a reliable and trustworthy estate agent. Thank you, Helen, for making our home-buying journey such a positive and memorable experience!

Emma Β· 27 January 2024

Agent replied Β· 24 August 2024

Hi Emma Thank you , I will pass on your comments to Helen

5/5

Google

The post completion team were fantastic. We dealt with Gemma Sproston at the Shirley Branch who was always really quick to respond to emails and kept in contact with us regularly. She helped resolve several problems and chased up solicitors to ensure we could keep to the time frames we had in mind. Thank you Gemma!

Cheryl Β· 1 October 2021

Agent replied Β· 1 October 2023

Dear Cheryl, Thank you for leaving us such a nice review, your kind words have been forwarded to Gemma, we appreciate your kind words. Kind regards, Team Smart Homes

5/5

Google

Smart homes sold my house and they have been very professional and on the ball dealing with any problems . Always available and overall very good value for money. Gin was amazing and secured the completion but also made the process easier and less stressful with her lovely personality and professionalism. Would highly recommend Smart homes.

Susette Β· 1 October 2021

Agent replied Β· 1 October 2023

Dear Suzy, Thank you for your kind words, they're much appreciated. Kind regards, Team Smart Homes

5/5

Google

We recently purchased a property marketed by Smart Homes. The service they provided was excellent. Helen was in charge of the sale and was a pleasure to work with. She actively kept us updated, liaised with the rest of the chain, our solicitors and was pivotal in ensuring the sale went through. Would highly recommend her.

S Β· 1 October 2021

Agent replied Β· 1 October 2023

Thank you for leaving us such a nice 5* review, your kind words have been forwarded to Helen and the whole team. Kind regards, Team Smart Homes

5/5

Google

Smart Homes is a fabulous Estate Agent situated in the heart of Solihull. We sold our property through them and found the team to be very professional and thorough with their work. The team we worked with were amazing, very friendly and patient with the endless questions that were thrown at them. I would personally recommend Smart Homes to anyone looking at selling/ renting their property out or even buying as we had no problems at all and everything went very smoothly.

Sarika Β· 13 January 2024

Agent replied Β· 12 January 2025

Dear Sarika, Thank you so much for your 5* review and for using Smart Homes to sell your property. We value your feedback and have passed this onto the team. Wishing you all the very best! Team smarthomes

5/5

Google

Our experience of Smart Homes was fantastic from start to finish. An initial honest and extensive discussion with Jamie, giving us sound advice and allowing us to benefit from all his experience. We sold within 2 weeks of this meeting and from our first day of viewings. From then on it was a turbulent ride with a long chain and several adventures along the way. However, Gin was incredible throughout, keeping us well informed and chasing relentlessly for us in the final stages.

Elliot Β· 1 October 2022

5/5

Google

Gin was very good, very professional and very helpful especially when we crossed the final hurdle

Susan Β· 26 October 2024

Agent replied Β· 9 November 2024

Dear Susan Thank you so much for your recent review I will certainly Pass your comments on to Gon and the team Regards Jamie

5/5

Google

Smart Homes made the purchase of our property simple and easy, Providing a very professional service. Special thanks to Gin for going above and beyond keeping us updated along the process.

Alastair Β· 27 January 2024

Agent replied Β· 24 August 2024

Dear Alastair Thank you for your recent Google review in relation to the service you have received from Gin

5/5

Google

I bought a house via Smart Home recently. Helen Cole of Smart Home has been very helpful. She followed up with the vendor and my solicitor for the questions or issues raised. it's an pleasant experience in my purchase.

Sam Β· 3 July 2023

Agent replied Β· 1 October 2023

Dear Sam Yee , Thank you so much for taking the time to post your 5 star google review. I will pass your comments on to Helen and we wish you every happiness in your new home

5/5

Google

Helen and the sales team are brilliant to work with. Always a joy to talk to and really helpful!

Harpreet Β· 26 February 2026

Agent replied Β· 26 March 2026

Dear Harpreet Thank you so much for your review … More

5/5

Google

Thanks for selling our house professionally and efficiently. Thank you Helen Cole for keeping us calm and positive very skilled lady.

Richard Β· 25 July 2024

Agent replied Β· 24 August 2024

Dear Richard , Thank you for taking the time to leave your five star review in relation to your dealings with Helen . I will certainly pass your positive feedback back on . Best wishes Jamie Smart .

5/5

Google

Very happy with the service at Smart Homes. Would highly recommend to my family and friends for buying and selling. Melissa was very helpful and always happy to help. Charlie

Charlie Β· 27 January 2024

Agent replied Β· 24 August 2024

Thank you Charlie !

5/5

Google

Would highly recommend Smart Homes if you're looking to sell your home. Solicitors made the experience long and painful but everything relating to Smart Homes was simple and straight forward - no complicated fee structure, professional marketing and good communication. Special thank you to Gemma for her patience and help throughout the whole process.

Catherine Β· 1 October 2021

Agent replied Β· 1 October 2023

Dear Catherine, Thank you for leaving us such a nice review, your kind words have been passed on to Gemma and the whole team. Kind regards, Team Smart Homes

5/5

Google

I used Smart Homes for buying my house. Debbie was always helpful, sent regular updates related to my purchases . All queries were responded promptly over the phone or via email. All stages of purchase were completed as I requested. I definitely recommend Smart Homes

Nirmalya Β· 2 December 2022

Agent replied Β· 31 May 2023

Dear Nirmalya, Thank you for your 5* review and feedback. We have forwarded your comments to the team. Wishing you all the very best in your new home. Team Smarthomes

5/5

Google

Smart Homes has been great from start to finish. Helen is a star and we wouldn’t have got through the sale without her.. as with all house moves they’re particularly stressful but Helen took that stress away and kept us updated all the way. Thank you

I Β· 1 October 2022

Agent replied Β· 1 October 2023

Dear client, Thank you for leaving us a 5-star review, your kind words will be passed on to Helen, we always aim to keep every client updated throughout the sale process. Kind regards, Team Smart Homes

5/5

Google

I would highly recommend Smart Homes if you are selling in and around the Solihull area. Helen Cole was fantastic and always kept me up to date. She went above and beyond what I had expected. She is a great asset to the Smart Homes team.

Laura Β· 1 October 2022

Agent replied Β· 1 October 2023

Dear Laura, Thanks for taking the time to write this review. We happy that the sale of your propert went smoothly, and we will make sure that your kind words are passed to Helen. We're delighted that you have been happy with our estate agency services. Kind regards, Team Smart Homes

5/5

Google

After viewing many properties through many estate agents, smart homes have been the most professional and have kept us up to date at every stage, especially Emma. Also, our experience with viewings were lovely, especially with Martin and also Trevor so thank you guys.

F Β· 5 December 2022

Agent replied Β· 1 October 2023

Dear F D, Thank you for your 5* review and feedback which has been passed onto the team. Wishing you all the best. Team Smarthomes

5/5

Google

Debbie has been great throughout this entire process. Very happy with estate agent.

Suleman Β· 2 November 2024

Agent replied Β· 9 November 2024

Dear Suleman Thank you so much for your recent review . Regards Jamie

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Questions about Smart Homes Ltd Shirley

Has Smart Homes Ltd won any awards?

Yes. In The Trusted Agent 2026 awards: Smart Homes Ltd, Shirley won Platinum.

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