Trusted Agent profile · Shirley
★★★★★
806 reviews across 3 platforms
316 Stratford Road, Shirley, B90 3DN
Smart Homes Ltd's office in Shirley, at 316 Stratford Road, is rated 4.7 out of 5 across 806 reviews on three platforms, including 765 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards.
765
Reviews on Google
This office
26
Reviews on Facebook
Business-wide
15
Reviews on Trustpilot
Business-wide
The Trusted Agent 2026 results for Smart Homes Ltd, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Shirley office, from every platform, shown as written. First names only.
5/5
GoogleVery professional throughout and the sales progression team were particularly helpful in chasing up solicitors and ensuring we moved within the timeframe we'd set out.
Dear Dan, Thank you for leaving us a top rated review. Kind regards, Team Smart Homes
2/5
GoogleWe call them so many times to get bookings in good properties but we never get viewings in good ones all the time get which one is not good or so so
Dear Ankita, I'm sorry to read that you have not been happy with your experience with Smart Homes and would like to reassure you that we take all feedback seriously. We're constantly working hard on improving every client's experience with us. Kind Regards, Jamie Smart
5/5
GoogleDebbie at Smart Homes was fantastic! After multiple delays in my purchase she really helped me push and chase what needed to be done, will definitely use Smart Homes in the future
Dear Ross, Thank you for leaving us such a nice review, your kind words have been forwarded to Debbie, we appreciate your kind words. Kind regards, Team Smart Homes
5/5
GoogleAbsolutely brilliant service from valuation to completion. Professional but personal, would recommend to anyone
Dear Anne Thank you so much for your 5 star google review , we are over the moon that you were happy with the service you received from the SmartHomes team . Regards Jamie
5/5
GoogleExcellent service from Helen throughout - very patient and helpful, good at communicating! Would highly recommend working with Smart Homes.
Dear Fraser, Thank you for your 5* review and mention to Helen. We are pleased to hear your feedback and have passed this onto the team. Wishing you all the best. Team Smarthomes
5/5
GoogleWe just received our confirmation for our house purchase. Smart Homes have been amazing thought the process. Would recommend to anyone looking to buy.
Thank you Omar for your wonderful review, we will pass on your feedback to the team. Wishing you all the best in your new home! Team smarthomes
5/5
GoogleHad a positive experience as a first time buyer on a property marketed by Smart Homes. Largely spoke with a girl named Gemma, who was always friendly, informative and responsive. 5*
Dear Umar, Thank you for leaving us such a nice 5* review, your kind words are much appreciated. Kind regards, Team Smart Homes
5/5
GoogleI can't recommend Smart Homes enough. Everyone we dealt with went above and beyond whilst selling our parents house.
Dear Craig, Thank you for your 5* review! Receiving feedback like this is wonderful and we are so pleased we were able to help with the sale of your parents house. We have passed on your comments to the team. Wishing you all the best. Team Smarthomes
5/5
GoogleWould highly recommend Smart Homes. Our sale and purchase was complicated from the beginning yet the Smart Homes Team dealt with all the ups and downs impeccably, keeping us updated constantly and all with a friendly, helpful manner.
Thank you for your kind words Lizzie, we endeavour to provide one of the best services within the industry and continually improve our procedures to help us ensure that buyers and sellers receive great service, please don't hesitate to contact us if there is anything we can help within the near future. Kind Regards, Team Smart Homes
5/5
GoogleRory and the rest of the staff have been very helpful and very quick with responses so i am happy with their service.
Dear Alan, Great to hear such positive feedback about Rory. We will make sure that your kind words are passed on, and we're delighted that you have been happy with our estate agency services. Kind regards, Team Smart Homes
5/5
GoogleIncredibly professional outfit. Committed to detail and weekly updates and help. Would recommend 100%. Got to be the best estate agent in Solihull.
Dear David, Thank you for your kind words! We always aim to be professional and strive to be the best estate agents in Solihull :) Kind regards, Team Smart Homes
1/5
GoogleI had trouble with smart homes when i moved in now trying to move out im getting the same bad service,i cant belive how unprofessional they are will never use again when im out,this is the dickens heath branch.
Thank you for your email. I am sorry that you feel that the service you received from Smart Homes did not meet your expectations. We take all comments from clients very seriously and aim to improve our service where we can. I understand from talking to our Property Management team that your issue was ultimately resolved to your satisfaction. I hope that you are enjoying your new home.
5/5
FacebookWe were lucky enough to have louise as our mortgage advisor, she was brilliant, very knowledgeable and always at the end of the phone to answer any questions!We wouldn't be sat in our new home without her!
Thanks for the lovely review Emma!
5/5
GoogleVery proactive and excellent communication and updates from Sue. Great job!
Hi Lily Thank you so much for your recent review , I have passed your positive comments on to Sue and the team Regards Jamie
5/5
GoogleExcellent estate agents. All the staff at smart homes are very professional and always kept me up to date on the progress of selling my house from beginning to end. Highly recommendable
Dear Maria, Thank you for your 5* review! It's great to read such positive feedback which we have forwarded onto our team. Kind regards, Team Smart Homes
5/5
GoogleWould not sell with any other estate agent. Smart Homes are professional, friendly and go well over-and-above. Fantastic service from Jamie, Emma, Helen, Josh, Simon and Gin consistently. Thank you Smart Homes!
Thank you, Charlotte, for your 5* review we will pass on your kind words to all involved Kind Regards, Team Smart Homes
5/5
GoogleVery good estate agent ,they go the extra mile to help you sell your house and buy another house.Jammie and Helan are such helpful people Mike Minton
Dear Michael, Thank you for leaving us such a nice 5* review, your kind words are much appreciated. Kind regards, Team Smart Homes
5/5
GoogleReally, I am very happy for the services that you are doing for us
Dear Bakhit, Thank you so much for your review ,we are delighted you are so happy with your experience with Smart Homes so far . Kind regards Jamie Smart
5/5
GoogleGreat service and communication from the estate agent team throughout the entire sales process. Extremely professional and highly recommended.
Dear Ian, Thank you for your 5* review! We really appreciate your feedback and will pass on your comments to the team who have been happy to assist you with the purchase of your property. We wish you all the best in your new home. Many thanks, Team Smarthomes
5/5
GoogleSmart Homes manage my rental property. They offer a great service and I would not hesitate in recommending them.
Dear Julie, Thank you for your kind words regarding our rental services. Kind regards, Team Smart Homes
1/5
GoogleDo not Book viewings with smart homes , they think they are the only estate agent in uk . clearly have not dealt with genuine customers before . Worst Experience Ever
We are very sorry that you felt that the service you received fell short of your expectations Gul. We investigate all negative reviews in order to ensure that our staff deliver the high quality customer service that we expect. I would appreciate it if you could please email me via emma@smart-homes.co.uk, so that we can investigate your complaint further. Best Regards, Emma
5/5
GoogleThey will get your house sold. Big time players in hall green, Shirley and Solihull
Dear Ams, Thank you so much for your 5* review, it is really appreciated and your feedback has been passed onto the team. Wishing you all the very best! Team smarthomes
5/5
GoogleFrom the start Smart Homes have been excellent, they marketed the house very well. All the way through they were amazing at every stage. Special mention for Deb who gave us good advice and helped us find our dream home. Would recommend to anyone thinking of selling their house.
5/5
GoogleExcellent service. We were appointed our own personal sales assistant who informed us through every step of the process. The sale was seamless from start to finish. Very professional.
It's wonderful to read that you had a fantastic experience with our local team and we would like to thank you for taking the time to leave your review and provide our team with 5* review. Kind Regards, Team Smart Homes
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Smart Homes Ltd, Shirley won Platinum.
