5/5
GoogleVery responsive. I felt very well looked after by Smart Homes.
Agent replied · 1 October 2023
Dear Thomas, Thank you, we aim to offer a profssional service to you and all of our clients. Kind regards, Team Smart Homes
Trusted Agent profile · Shirley
Smart Homes Ltd Shirley reviews
★★★★★
806 reviews across 3 platforms
316 Stratford Road, Shirley, B90 3DN
Smart Homes Ltd's office in Shirley, at 316 Stratford Road, is rated 4.7 out of 5 across 806 reviews on three platforms, including 765 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards.
765
Reviews on Google
This office
26
Reviews on Facebook
Business-wide
15
Reviews on Trustpilot
Business-wide
Awards
The Trusted Agent 2026 results for Smart Homes Ltd, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Shirley office, from every platform, shown as written. First names only.
Google3/5
GoogleGood place to buy a house could be abot more friendly when call for a house price enquiry.
Agent replied · 1 October 2023
Dear Amin, I'm sorry to read that you have not been happy with your experience with Smart Homes and would like to reassure you that we take all feedback seriously. We're constantly working hard on improving every client's experience with us. Kind Regards, Jamie Smart
5/5
GoogleVery smooth and helpful staff who kept things moving.
Agent replied · 1 October 2023
Dear Paul, Thank you for leaving us a 5-star review. Kind regards, Team Smart Homes
5/5
GoogleWould highly recommend using Smart Homes have used them on several occasions and have always found them to be extremely helpful and informative.
Agent replied · 1 October 2023
Thank you very much for your kind words Simon. We wish you all the best and if there is anything that we can help with in the future please don't hesitate to get in contact with us. Kind Regards, Team Smart Homes
5/5
GoogleGreat company to sell your house with, Emma D in sales was particularly helpful and nothing was too much trouble.
Agent replied · 1 October 2023
Thank you, Ben, we're gald that you're happy with the service that we provided whist selling your house, your kind words have been passed on to Emma D. Kind Regards, Team Smart Homes
1/5
GoogleVery unprofessional service So far we received
Agent replied · 1 October 2023
Dear Mohammed, I'm disappointed that we seem to have fallen below the high standards that we set ourselves. Should you wish to discuss your concerns further, please contact us on 0121 744 4144 option 2. Kind regards Jamie Smart
5/5
GoogleOutstanding service, excellent communication, would highly recommend.
Agent replied · 1 October 2023
Dear client, Thank you for taking the time to leave us a top-rating. Kind regards, Team Smart Homes
5/5
GoogleHelpful, responsive and efficient.
Agent replied · 1 October 2023
Dear Sean, Thank you for your 5* review!! Your feedback has been passed onto the team. Team Smarthomes
5/5
GoogleSold my house through smart homes shirley solihull branch and would recommend them and the staff are very helpful and courteous
Agent replied · 1 October 2023
Thanks Narendra, we really appreciate your kind words and thanks for taking the time to leave the review. Kind Regards, Team Smart Homes
5/5
GoogleThe team at Smarthomes are great
Agent replied · 1 October 2023
Dear Qasim, Thank you so much! Kind regards, Team Smart Homes
5/5
GoogleExcellent service throughout
Agent replied · 1 October 2023
Dear Anthony, Thank you for you 5* review! Your feedback has been passed onto the team. Team Smarthomes
5/5
GoogleVery professional and exceptionally helpful. They really know what they are doing.
Agent replied · 1 October 2023
Thanks for the review John! Best Regards, Jamie Smart
5/5
GoogleVery professional service. Friendly staff that quickly got us a tenant for our property. Would strongly recommend Smart homes
Agent replied · 1 October 2023
Thanks Maria, we really appreciate your kind words and thanks for taking the time to leave the review. Kind Regards, Team Smart Homes
5/5
GoogleDawn very good.really informative
Agent replied · 1 October 2023
Dear client Thank you for leaving us a top rated review. Kind regards, Team Smart Homes
4/5
GoogleProfessional, friendly good experience, tom in shirley office is very knowledgeable.
Agent replied · 1 October 2023
Thank you for leaving us a 5* rating. Kind regards, Team Smart Homes
5/5
GoogleExcellent customer service
Agent replied · 1 October 2023
Dear Faiz, Thank you for leaving us a 5-star review. Kind regards, Team Smart Homes
5/5
GoogleGIn was so helpful & nothing too much trouble....thank you
Agent replied · 1 October 2023
Dear Angela, Thank you for leaving us such a nice review, your kind words are much appreciated. Kind regards, Team Smart Homes
5/5
GoogleFabulous service beginning to end. Would definitely recommend. Overall excellent
Agent replied · 1 October 2023
Dear Wendy, Thank you for leaving us a 5* rating. Kind regards, Team Smart Homes
5/5
GoogleHave dealt with Smart Homes in a professional capacity for many years. Always helpful, courteous and professional. Highly recommended.
Agent replied · 1 October 2023
Hi Eamonn, Thanks for your kind words, it's our pleasure to work with you. Kind Regards, Smart Homes Team.
5/5
FacebookExcellent experience in buying a new house. From beginning to the end of the process we have received full assistance and support. Very professional service and would recommend Smart Homes to anyone looking to buy a new home. Thank you for your help and support once again!
5/5
FacebookI purchased my home with the help of Jamie smart, he and his team were so helpful and removed all the stress and hassle that I had suffered previously. good honest people (it's not often estate agents get told that) keep up the good work guys! Chris & Julie Tanworth Lane
5/5
GoogleSo professional, polite and communication is key!
Agent replied · 1 October 2023
Dear Narvinder, Thank you for leaving us such a nice review, your kind words are much appreciated. Kind regards, Team Smart Homes
1/5
Trustpilotworst experience ive had renting
awful properties where the staff just ignore the problems and take your money. happy to let you live in damp mouldy properties and will up rent yearly without fixing any of the problems.
1/5
GoogleVery poor service, i would not recommend using . expensive prices and inexperienced staff
Agent replied · 1 October 2023
Hi Lance, we have no record of you making contact with our estate agents in Solihull (West Midlands). If you have left the review under a different name we apologise, and we would appreciate any further feedback on how to improve our service. However, if this review was meant for a different estate agent (Smart Move in London maybe?), we would appreciate it if you removed the review and left it for the correct estate agent. Kind Regards, Jamie
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Smart Homes Ltd Shirley
Has Smart Homes Ltd won any awards?
Yes. In The Trusted Agent 2026 awards: Smart Homes Ltd, Shirley won Platinum.
