Trusted Agent profile · Shirley

Smart Homes Ltd Shirley reviews

★★★★★ Excellent

806 reviews across 3 platforms

316 Stratford Road, Shirley, B90 3DN

Smart Homes Ltd's office in Shirley, at 316 Stratford Road, is rated 4.7 out of 5 across 806 reviews on three platforms, including 765 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards.

Google logo

4.7 / 5

765

Reviews on Google

This office

Facebook logo

4.7 / 5

26

Reviews on Facebook

Business-wide

Trustpilot logo

15

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Smart Homes Ltd, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Shirley office, from every platform, shown as written. First names only.

1/5

Google

Never get back from them.i have called them to get the appointment to view a property at least 5 time in last 3 month always same story ,we will contact to vendor and get back to you but never get back. If you don't want to sell the property why would you put on market for sale? Just wasted my time.

Harry · 1 October 2020

Agent replied · 1 October 2023

We are very sorry that you felt that the service you received fell short of your expectations. We investigate all negative reviews in order to ensure that our staff deliver the high quality customer service that I expect. If you could please call us on 0121 744 4144, and ask to speak to myself, so that we can investigate your complaint further. Best Regards, Jamie Smart

5/5

Google

Absolute BEST estate agents I’ve ever used. I wasn’t aware they pride themselves on customer service when I used them and was absolutely amazed by the fact the they were on top of everything and giving constant updates. Sue in particular was fabulous. Can’t recommend them highly enough!!

Rebecca · 5 November 2022

Agent replied · 1 October 2023

Dear Rebecca, Thank you so much for your 5* review! We really do pride ourselves on customer service, and receiving such positive feedback is amazing. We have passed on your comments to Sue and the team. Wishing you all the best, Team Smarthomes

5/5

Google

Thank you smart homes team, you made our sale painless and stress free ! Helen we will be sending a gift basket as promised on the phone you were ruthlessly efficient! Thanks.

N55 · 27 January 2024

Agent replied · 24 August 2024

This is so kind thank you so much for your kind words Regards Jamie

5/5

Google

Smart Homes have been excellent throughout out house buying process, through what ended up being quite a long process due to the chain, they were very helpful and communicative.

David · 27 March 2024

Agent replied · 24 August 2024

Hi David Thank you for your recent 5 star google review . I will be sure to pass your positive comments on to the team . Best wishes Jamie

5/5

Google

I would absolutely recommend Smart Homes. We have used them for the last 4 moves and every time they are professional, friendly and deliver a very good customer service. Helen, especially this time round was fantastic. She's so knowledgeable, professional and very supportive. She was so understanding and sympathetic to our circumstances. Thank you Smart Homes!!

Jak · 1 October 2021

Agent replied · 1 October 2023

Dear Jak, Thank you for leaving us such a nice review, your kind words are much appreciated. Kind regards, Team Smart Homes

5/5

Google

Excellent service from this agents who sold our house. Particularly love that you get a dedicated person to look after your sale and guide you through it all. This alleviated much of the house moving stress for me.

Rochelle · 3 September 2023

Agent replied · 1 October 2023

Thank you Rochelle For your 5 star review we are so pleased you were happy with the service you received from the Smart Team . Regards Jamie

5/5

Facebook

I have used Jamie and the team at Smart Homes to buy, sell and rent out properties. Their service is excellent, great communication and advice, always friendly, they offer impeccable 5 star service every time.Highly recommend, I wouldn't use anyone else.

Caroline · 17 June 2021

5/5

Google

Solid local market knowledge, honest opinion, and clear and timely communication and feedback. All these were very helpful for us to go through the very stressful property sale journey. I will highly recommend this agent to my friends when they are going to sell property in this area.

Liguo · 1 October 2022

Agent replied · 1 October 2023

Dear Liguo, Thank you for leaving us such a nice review, your kind words have been passed on to our team. Kind regards, Team Smart Homes

5/5

Google

I purchased a house from Smart Homes and found them to be really helpful and efficient. I was updated once a week all the way through the process. Would highly recommend their services.

Vicki · 18 December 2023

Agent replied · 1 January 2024

Dear Vicki Thank you so much for taking the time to leave a 5 star google review in relation to the service you have received from the team at Smart Homes . I will be sure to pass your comments on and I wish you a very happy Christmas in your New Home . Regards Jamie

5/5

Google

Absolutely would recommend smart homes! From start to finish the whole process was smooth sailing! Also just like to pass my thanks onto Rory for making the whole process stress free!

Kieran · 27 January 2024

Agent replied · 24 August 2024

Thank you Kieran

5/5

Google

Smart homes have been amazing each time I've used them,especially when dealing with a very polite and professional young lady called Nicola l. Would highly recommend them. Great service great team.

Emy · 27 January 2024

Agent replied · 24 August 2024

Dear army Thank you so much I willl pass your comments onto Nicola

5/5

Google

Recently used Smart Homes to sell our house. From initial valuation to marketing, viewings and sale everything was handled extremely professionally. We have been kept up to date by the team throughout with a special mention of Helen who has been amazing! Outstanding service from Smart Homes from start to finish, we would highly recommend

Julie · 1 October 2021

Agent replied · 1 October 2023

Dear Julie, Thank you for leaving us such a nice review, your kind words have been passed on to Helen and the whole team. Kind regards, Team Smart Homes

5/5

Google

Warren and the commercial lettings department at Smart Homes have been wonderfully helpful and efficient from the moment I first enquired until I collected the keys. They reply to any questions you have in a timely manner and go the extra mile to ensure things go smoothly.

Mandy · 1 October 2022

Agent replied · 1 October 2023

Dear Mandy, Thank you for leaving us a great review of our commercial lettings department. Your kind words will be passed to Warren and the team. Kind regards, Team Smart Homes

5/5

Google

Top agent. Emma, true to form. Always has all the facts advises accordingly. We achieved over three guide from a quality buyer. Helen at sales pro was also quality. Regular updates and clear instructions. A delight after a bad experience with a local competitor. Thanks Smart Homes

Matthew · 1 October 2022

Agent replied · 1 October 2023

Dear Matthew, Thank you for leaving us a great review, your kind words will be passed on to Emma, Helen and the team. Kind regards, Team Smart Homes

5/5

Google

Excellent service provided by smart homes Kept us in updated with Potential`purchaser also feed ack Easy to `get hold of by phone Just left viewings to smart homes so easy it was completely stress free Highly recommended

Paul · 2 August 2023

Agent replied · 1 October 2023

Hi Paul Thanks so much for your review , I really appreciate you taking the time 👍 Jamie

5/5

Google

Dawn and the New Homes Team stopped at nothing to ensure our sale and purchase went through successfully. Wouldn’t hesitate to recommend them for their genuine and passionate service. Thank you again.

Christopher · 4 December 2023

Agent replied · 1 January 2024

Dear Christopher, Thank you so much for your recent 5 star google review, I will be sure to pass your comments on to Dawn and the New Homes Team . Kind regards Jamie

5/5

Google

It’s been an absolute pleasure dealing with the sale staff from the beginning to the end. Every one have been equally amazing! I would highly recommend Smart Homes!

Yasir · 26 February 2024

Agent replied · 24 August 2024

Dear Yasir Thank you so much for your recent review , I will certainly pass your comments on to the Team

5/5

Google

Smart have been excellent throughout the process. From our initial meeting to market the property, arranging a block viewing and managing a complex sales process. Both the sales team and the sales progression team have been absolutely superb, always on hand abs proactively providing updates. Wouldn’t hesitate to recommend to others.PositiveResponsiveness, Quality, Professionalism, Value

Victoria · 25 August 2021

Agent replied · 1 October 2023

Dear Victoria, Thank you for leaving us a 5* rating. Kind regards, Team Smart Homes

5/5

Google

Gin at Smart Homes was fantastic throughout the whole process, she always kept us in the loop and never hesitated to push the chain along when needed. She was wonderful to work with and made the whole process of buying and selling much easier.

Jess · 5 December 2022

Agent replied · 1 October 2023

Dear Jess, Thank you for your lovely 5* review, it means a lot to us. We have passed on your feedback to the team and so happy we were able to get you through the process. Wish you all the best for the future! Team Smarthomes

5/5

Google

Excellent from start to finish sue was fantastic constant updates on the progress of the house sale or any problems. Dealt with asap highly recommend smart homes. and hopefully will be dealing with them again next year when I’m ready to buy .

Kerry · 1 January 2023

Agent replied · 31 May 2023

Dear Kerry, Thank you for leaving us your lovely 5* review, we are glad to be of service to you and will look forward to helping you purchase your new property when you’re ready. Team smarthomes

5/5

Google

Have experienced Smart Homes, as both a purchaser and seller, and I have to say their service is excellent. Of particular note is the professionalism of the sales progression team, which is invaluable in helping keep the information flowing, between all parties. Would highly recommend.

Gavin · 1 October 2022

Agent replied · 1 October 2023

Dear Gavin, Thank you for writing such a lovely review. We're so glad that we were able to assist so efficiently. Kind regards, Team Smart Homes

5/5

Google

Fantastic service from start to finish. Due to factors outside of their control, my purchase took longer than usual but SmartHomes continued to keep me informed throughout the process and were extremely helpful in making me feel reassured as a first-time buyer. Would highly recommend.

Victoria · 1 October 2022

Agent replied · 1 October 2023

Dear Victoria, Thank you so much for your 5* review, we wish you all the very best in your new home. Team Smarthomes

5/5

Google

Smart Homes staff were extremely professional and friendly, offering a splendid service regarding all aspects of the sale of my property. Any queries were responded to and resolved immediately. I was informed of all developments as they occurred, concluding with a successful sale. Many thanks.

Gaynor · 1 October 2022

Agent replied · 1 October 2023

Dear Gaynor, what a lovely review! Thank you. Very best wishes to you and your family. Kind regards, Team Smart Homes

5/5

Google

Dawn from Smart Homes gave us every assistance when my son was purchasing his first apartment. We always found her friendly, helpful and approachable. Response to emails was always prompt and she made what was a fairly lengthy process a lot easier.

Phil · 1 January 2023

Agent replied · 31 May 2023

Dear Phil, Thank you for leaving your 5* review and special mention to Dawn in our New Homes team. Your feedback has been passed onto the team. We hope your son enjoys his new apartment! Wishing you all the best. Team smarthomes

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Questions about Smart Homes Ltd Shirley

Has Smart Homes Ltd won any awards?

Yes. In The Trusted Agent 2026 awards: Smart Homes Ltd, Shirley won Platinum.

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