Smart Homes Ltd Shirley reviews

★★★★★ 5/5

Google

Where do I even start with how phenomenal the service offering from Smart Homes (Helen) has been over the last few months. Helen has been our key contact in relation to the purchase of our new home and she has been extremely accommodating, supportive, agile and resilient to ever changing circumstances and needs. From the minute Helen introduced herself, we knew we were in good hands. The client service from Helen has been excellent from the start to the finish of the transaction. I’ve appreciated Helen’s clear communication, transparency and integrity throughout the process. Buying / Selling a home is a stressful experience but by working with professionals like Helen, it makes life so much easier. Thank you so much Helen and team Smart Homes for all your support in achieving completion on our new home for life. Look forward to doing business with you in the future.

Nazmeen · 25 July 2024

★★★★★ 5/5

Google

My sales progressor called Gin, I struck gold having her. When Gin called me to introduce herself I thought I’d be in good hands from the get go. Gin has been the epitome of great customer service underpinned with such a great personality. Gin was consistently very good keeping me informed and went beyond the call of duty on several occasions. What an asset she is for Smart Homes! I will certainly miss our regular updates.I would recommend them to everyone they are quality for service delivery, and genuinely care!

Karen · 26 May 2024

★★★★★ 5/5

Google

I’m super impressed with Smart Homes. The property viewing I had with Jason was impressive. He was professional, very informative and outlined points with the property I hadn’t even thought of. Loved the respect he showed for the property, right down to the shoe covers! He really sold it to me. I also had excellent service from Jersey last week. Very professional and friendly. Answered all my questions and gave me some good advice re house purchase process. This is the first time going through this process and she was very reassuring, pleasant and helpful. Lovely telephone manner. Just when I thought it couldn’t get any better in walks Josh…he’s the man! So down to earth and easy to talk to. Helped me negotiate my offer without any pressure and making sure I was happy with what I was doing. Really made me feel looked after. Thanks Josh. I’d definitely recommend Smart Homes based on the service I’ve had from these people.

Jayne · 26 May 2024

★★★★★ 5/5

Google

Best in class estate agents! A big shout out to Jamie for his expertise and to Debbie who kept me well informed at every stage of the process. Couldn’t recommend them highly enough. Thank you so much. *****

Amy · 16 November 2025

★★★★★ 5/5

Google

A very smooth process purchasing through Smart Homes - a big thanks to Sue who was always quick to answer and questions I had.

Azaan · 5 March 2026

★★★★★ 5/5

Google

Thank you smart homes especially Gin. I am so happy in my new house. When I move again I will come back to you.

Sheikh · 26 February 2026

★★★★★ 5/5

Google

I have the pleasure of dealing with Helen regularly on a professional basis. Helen is the ultimate professional. She is pleasant, hard-working and always on hand in a crisis. Helen always goes above and beyond to maintain our working relationship and I can tell she works tirelessly for her clients. I am happy that I get to work closely with Helen and know I can always rely on her to assist if I have any issues or need help with chains. I would not hesitate to use Helen's services personally and would always be happy to recommend her! I appreciate her so much and I hope she knows how amazing she is :)

Sarah · 27 January 2024

★★★★★ 5/5

Google

I can't praise the Smart Homes' team enough !!!!...I went to Smart homes to sell my flat as I'd heard and read reviews on how professional and knowledgeable they had been. I found them so helpful if i phoned with any questions and they guided me through my first time sale without sress,they kept me informed of viewings and of viewers opinions .They gave me a realistic view of what to expect ,thanks to Rob and the team, my flat sold pretty quickly.I would definitely use Smart homes again 🙂

Fay · 27 January 2024

★★★★★ 5/5

Google

A huge thank you to Helen and Charlotte for getting our sale and purchase over the line. Helen was there every step of the way with us, even when we were buying through another estate agent. Also thank you Helen for recommending Charlotte!!! We cannot recommend and thank Charlotte enough for her guidance and care through the process of selling and buying our new home. Charlotte went above and beyond for us, in an extremely stressful time with a house falling through and a switch of solicitors! She was there every step of the way, always at the end of the phone reassuring us (sorry Charlotte!) and got our purchase over the line. Thank you both again! Katie & Joe.

Katie · 27 January 2024

★★★★★ 5/5

Google

I am writing this review as I have dealt with Gin Kaur at Smart Homes for many years both professionally and personally. Gin is always ready willing and able to help with your transaction ensuring everything progresses as smoothly as possible. We are all aware of how stressful moving house can be and Gin makes every effort to ensure she takes as much of the stress out of the process as possible. Gin is always bright and cheery and a pleasure to deal with.

Lisa · 27 January 2024

★★★★★ 5/5

Google

We recently had dealings with Smart homes to sell our house and purchase our forever home. I would particularly like to thank David McLoughlin, he was extremely helpful, professional and always went over and above to assist us at all times. In particular, David is a strong communicator, he kept me in close contact with regards to viewings, feedback received and any helpful recommendations. David played a key part in our purchase of our forever home and we are very grateful.

Rogers3463 · 27 January 2024

★★★★★ 5/5

Google

Have recently exchanged on a property via Smart Homes. Throughout the whole process we’ve been impressed and really pleased with the professionalism and service provided by Smart Homes. The transaction wasn’t a particularly straightforward one and I can safely say it wouldn’t have been possible without Debbie Guest’s work in Sales Progression. Debbie kept us updated at every turn, chased multiple parties for us, and went above and beyond in every matter. Debbie is an absolute pleasure to deal with and kept us sane on multiple occasions! A massive thank you to Smart Homes and Debbie.

Luke · 27 January 2024

★★★★★ 5/5

Google

When looking at estate agents I was told they all the same it just comes down to price and this couldn’t be further from the truth. Smart homes stands miles apart from the rest. Right from the start I had a professional valuation where I was emailed a clear overview and communication was consistent clear and honest. Feedback on every viewing. Even attending viewings by smart homes I knew my home was in good hands as you are always given a brochure with great knowledge of the home you are viewings which wasn’t the case when attending viewings by other agents. And particularly a mention of Helen in the sales progression team, I felt I was personally supported through the whole process. weekly updates and really working as hard as possible to process my sale and purchase to completion as soon as possible, she eliminated so much stress by proactively messaging all parties and looping me in before I even thought to follow up and made the process so much easier. I can’t recommend Smart homes enough!

Kate · 16 November 2025

★★★★★ 5/5

Google

I want to say once my late mum's house was sold that was the easy part! Once the wonderful Gin Kaur took over the progression she has been nothing short of exceptional. She has shown so much thought and kindness to me in what has been a difficult sad time to deal with my mum's estate. Also as my buyers had no estate agents as a private sale she also daily at times and every week dealt with their solicitors too ensuring everything was done as promptly and efficiently as possible. And ensuring both me & my buyers were updated every step of the way. I cannot fault her tenacity and her experience. So thank you so much Gin you are an absolute star and an amazing asset to Smart Homes.

Katie · 18 December 2023

★★★★★ 5/5

Google

Alas! My house sale is completed! Throughout the various stages of this process I’ve dealt with Helen and her commitment to ensuring a smooth transaction has always made me feel at ease! I am immensely grateful for the guidance and support she has provided over the past 7 months - checking in with me every week and explaining the process to ensure that everything was covered. She is truly one in a million! I would wholeheartedly recommend Smart Homes and Helen to anyone! So, thank you, Helen, for turning a potentially stressful process into a memorable and enjoyable journey. ⭐️⭐️⭐️⭐️⭐️

Amy · 2 December 2023

★★★★★ 5/5

Google

I never thought I would ever say that selling a home was easy but, thanks to Charlotte Hopwood and the whole Smart homes team I can. I have moved home a few times and it’s always been stressful with a lot of issues but not this time. Charlotte took the stress out of the whole process, nothing was too much and always went above and beyond. Charlotte, you are amazing and I can’t thank you enough. Darren

Darren · 27 January 2024

★★★★★ 5/5

Google

We recently sold our house through Smart Homes. The service that we received from start to finish was exceptional. Everyone member of staff we met or spoke with during the sales process was extremely professional and courteous. A special thank you to Helen who was our day to day contact. Helen made the stressful process of selling our home so much more comfortable than I expected. I would happily recommend Smart Homes to my family and friends.

John · 27 January 2024

★★★★★ 5/5

Google

Helen at Smart homes (Shirley) has been an absolute amazing agent through out the purchase of our new home. Helen would regularly check in, keep us updated, reassure us at different stages of the process as a first time buyer and answer any questions we had along the way. Helen has been a pleasure to speak to, enthusiastic and very understanding. Thank you Helen for all the help and support on this new journey.

Farah · 27 March 2024

★★★★★ 1/5

Google

⭐☆☆☆☆ Rude, Condescending & Completely Unprofessional I recently contacted Smart Homes Shirley regarding a property I was genuinely interested in. What I received in return was one of the most dismissive and unprofessional interactions I’ve ever had with an estate agent. I spoke with Mark, who immediately brought up that I had cancelled viewings in the past, as if that somehow justified speaking to me like a nuisance. For the record, I’ve always had the decency to cancel when necessary rather than waste anyone’s time. That’s called courtesy, something he clearly lacks. When I started asking genuine questions about the property, he repeatedly brushed me off with, “I don’t know, I don’t go out, I just book the appointments.” No effort. No interest. No professionalism. Just attitude. I even told him, “I’m a potential buyer, and your behaviour has completely put me off.” And I meant every word. If this is how they treat serious buyers, it explains why some sellers struggle to move their homes. If I were the seller, I’d be horrified knowing the person representing my property was actively pushing buyers away. It’s shocking how comfortable he seemed being rude on the phone, as if that’s standard practice there. In short: terrible service, arrogant staff, and zero accountability. If you value respect, communication, and professionalism, steer well clear of Smart Homes Shirley. Sellers, be careful who you trust with your property, sometimes the biggest obstacle to your sale isn’t the market, it’s your agent.

H · 17 October 2025

★★★★★ 5/5

Google

A very special thank you to Gin at SMART homes for all of the help and support provided in progressing our sale. We found SMART homes to be very professional, acting upon concerns and problem solving in a quick and timely manner. In addition, the solicitor acting for our sale commented that in his experience SMART homes were extremely good estate agents and how very proactive their sales progression team were. I would have no hesitation in recommending this firm of estate agents for a sale.

Sheila · 27 October 2023

★★★★★ 5/5

Google

The team at Smart Homes in Shirley are outstanding and have put in so much time, effort and hard work to help us sell our house and secure our onward purchase. We had a particularly long and complex sale due to a number of external factors and the support we had was second to none. Huge shout out to Helen, Melissa and Sue in the sales progression team who all worked so hard to get us over the line and delighted that our contracts exchanged today. Thank you all so much! 5++++ stars x

Olivia · 15 October 2023

★★★★★ 5/5

Google

When we chose an estate agent we were very impressed with Jamie Smart when he came to give us an initial quote. We were told we would have a specified agent who would be our contact throughout and they would be in touch with us on a regular basis, at least weekly, throughout the process. Our assigned person was Debbie Guest who has been brilliant throughout, when necessary chasing our buyers solicitors, our own solicitors and our upward chain estate agents whenever there was any issue or delay. Debbie kept us very well informed throughout and I cannot recommend both Smart Homes and Debbie herself highly enough. If you're looking for an estate agent in the Shirly, Solihull area (or wider) then you need look no further than Smart Homes.

Colin · 24 September 2023

★★★★★ 5/5

Google

Me & my husband have been house hunting for almost 1 year, we had viewed many properties with Smart Homes & had a positive experience with them each time as they were able to answer questions about the house, whereas some estate agents who have shown us around just didn’t even know the basics and weren’t interested at all. The sale reps at Smart Homes always had a smile on their face! One issue we kept running into with other estate agents was that we couldn’t put an offer on a house if both of us weren’t present at the viewing, which was frustrating as we both work full-time and my husband was unable to view most properties due to his work schedule. Another was that other estate agents would push you to use their in-house brokers, again - didn’t have this issue with Smart Homes. We finally found a property that we both loved, I viewed it in person & my husband again couldn’t, however Smart Homes didn’t have an issue with us putting an offer in regardless! Our offer got accepted and the entire process has been smooth sailing with Smart Homes, we had an amazing Sales Rep - Gin Kaur who would keep us in the loop and update us frequently with the progress. There were times where we had issues with our solicitors but Gin made sure that things were being actioned & chased them up when needed. She also took time out to get to know us as people & was equally excited as we were when we finally picked up the keys (yesterday!) It’s honestly nice to be treated as real people rather than a walking sales target. We can’t fault a single thing about our journey with Smart Homes and Gin Kaur, it’s been flawless! Other estate agents could learn a thing or two from Smart Homes.

Amani · 17 September 2023

★★★★★ 4/5

Google

Very good sales and progression teams. A special thank you to Gin for progressing our sale, she was an absolute star. Thank you

Emma · 16 December 2025