Smart Homes Ltd Shirley reviews

★★★★★ 1/5

Google

Saw a house I liked for rent and offered them £900 (£50 below the price advertised). I was told the landlord really liked our application but was unwilling to go down to £900. The property was still on the market to rent months later. I called several times to see if they would reconsider my offer and was told he wouldn’t budge and on numerous occasions I was told they’d ask the landlord and let me know. Never heard anything from them and then was shocked to discover today the property had been let out to someone else for £900 which was my original offer which I made a number of times! Very unprofessional service and I definitely won’t be seeking a property through them again. *In response to your reply @smart homes we were not the first people to view the property and after handing in our application I was told the landlord really liked our application and would like to go ahead but not go down to £950. Months later when it went back on the market I called several times and left lots of messages and no one ever called us back. Fair enough if you did not want us to rent the house but why do you keep promising a call back and then never call back?*

M · 2 October 2018

★★★★★ 5/5

Google

Exceptional support from Helen with a lengthy and tricky leasehold sale. She worked hard to overcome all the barriers and to support everyone to a successful outcome. Thank You!

Sally · 1 December 2024

★★★★★ 5/5

Google

Very professional service, Warren was very supportive in helping us secure our new premises.... Thanks

Suhail · 1 October 2022

★★★★★ 5/5

Google

Smart Homes have been incredibly supporting and professional throughout the process of purchasing my property. I find them to be very straightforward and professional which has been a relief. Helen, from the Shirley branch was fantastic and had great customer service! Communication and regular updates about the property were a top notch! I would highly recommend this estate agents for any property purchase.

Kashif · 1 October 2022

★★★★★ 5/5

Google

Smart Homes Estate Agents exceeded all expectations in helping me with any queries i had. Tom, my agent, was truly exceptional. His professionalism, knowledge, and dedication made the entire process smooth and enjoyable. I highly recommend Smart Homes, and kudos to Tom for his outstanding service!

Keagan · 27 January 2024

★★★★★ 5/5

Google

We cannot recommend Smart Homes enough! Through the whole buying process they were helpful, patient, and went above and beyond to make sure everything went as smooth as possible for us. Moving felt so much less stressful, and we couldn't have asked for a better experience!

Tom · 27 January 2024

★★★★★ 5/5

Google

Gemma Sproston was brilliant. Nothing was too much hassle, she always called back when a message was left for her. Highly recommend.

Brett · 1 October 2021

★★★★★ 5/5

Google

Nothing negative to say at all. The whole team are fantastic, we've had lots of contact with Josh and Helen who were brilliant; above and beyond. Never not available, they always call back, very supportive and hands on. Not a bad word to say! They know the area well and managed to get us a little over the asking price when we sold our home with them. Thanks a ton!

Saba · 1 October 2021

★★★★★ 5/5

Google

I have used Smarthomes as my managing agent for over ten years for a number of reasons but in particular because of their true passion for customer service . As a previous business owner I know that good staff are not only hard to come by but even harder to retain .The established team at smart homes have all ways conducted themselves very professionally and as a Land lord of several properties I have always had the complete peace of mind that I am in safe hands .well done guys !

Sarah · 2 October 2017

★★★★★ 5/5

Google

I originally used Smart Homes Lettings Team from 2010 to 2016 whilst renting out my property. As a first time landlord I was initially anxious but found the entire process straightforward and stress free, as a result of their experience and knowledge of the rental market in the surrounding area. With regular inspections of the property and good communication between Smart Homes, myself and the tenant I couldn't fault the efficient service I received. When the time came to sell my property Smart Homes assisted the tenant by swiftly finding a new home and I was then passed on to the Sales Team who took care of all viewings prior to the Sale; which was achieved at the asking price. Smart Homes then guided me through the sale with regular updates throughout from both Solicitors and the buyer, with a friendly, fast and professional approach. I am now looking to buy again and have visited the Mortgage Advisor at Smart Homes, who has been a huge help and highlighted numerous options. Having used 3 different departments within this local business I'm beyond impressed with the service received and feel it's only right to Thank all those involved for such a refreshing, friendly approach to letting, selling and now house hunting.

Heather · 2 October 2017

★★★★★ 5/5

Google

I can't recommend smart homes enough, Charlotte hopewood from the shirley branch was fantastic and kept me informed at every stage. As a first time buyer i had so many questions about my mortgage and she completely put my mind at rest and explained everything.

Claire · 27 January 2024

★★★★★ 5/5

Google

Smart homes have been absolutely brilliant from the start of the process right through to the end. The mortgage advice and guidance that we received from Charlotte really helped us to secure our dream home and we couldn't be happier. Thanks for everything Smart homes!

Katie · 27 January 2024

★★★★★ 5/5

Google

Debbie is a true asset to the company , she really went above and beyond for us Thank you Debbie !

Sweenstar · 1 October 2021

★★★★★ 5/5

Google

Wonderful experience and very easy to deal with. Smart Homes have a vast knowledge of the local area and were able to advise with expert advice. Communication has been amazing. They have a fantastic team who are happy to help on all matters.

Rebecca · 26 February 2024

★★★★★ 5/5

Facebook

I have always used Jamie and the team at Smart Homes to sell my properties. The team are all friendly and helpful throughout the whole process. I received weekly updates, which meant I was fully kept informed with any developments. The property sold quickly, so I was really pleased! I would highly recommend Smart Homes to family and friends! Thank you to all!

Kaye · 18 August 2017

★★★★★ 5/5

Google

We sold and bought through Smart Homes. Amazing service from start to finish. Buying a house is very stressful however smart homes took a lot of the stress away. I would recommend them to anyone who is looking to sell or buy a property.

Sophie · 27 January 2024

★★★★★ 5/5

Google

Very clear communication, really kind and feel that they genuinely want to support you with your sale/ purchase. Smart homes have not once been pushy and they have been really informative and helpful so far into our process.

Kara · 26 May 2024

★★★★★ 5/5

Google

Excellent service, Gemma went above and beyond to assist with our house purchase and keep all parties up to date.

Dan · 1 October 2021

★★★★★ 5/5

Google

Excellent level of service throughout the whole process. Great communications keeping me up to date every week. From beginning to end everything was dealt with in a courteous and highly efficient manner. I would definitely recommend this agent. (Source : allAgents)

M · 27 March 2024

★★★★★ 5/5

Google

John R just showed us around a house and was the perfect person to do so. He was very friendly and had a great personality. We really appreciate people like John for his fantastic service and just a great person to be around. All the best

Zain · 2 December 2023

★★★★★ 5/5

Google

I used Smart Homes to sell my property. They were great all round. The property was listed within a couple of days. They kept me informed of the progress and secured an offer very quickly. Once I accepted the offer, the sale progression team provided me with weekly updates and communicated with the various parties involved. Wonderful service!PositiveResponsiveness, Quality, Professionalism, Value

Dominika · 25 August 2022

★★★★★ 5/5

Google

From start to completion I have to say that Smart Homes were completely professional in all aspects. Massive shout out to Helen in particular for her caring and professional manner, answered all questions and messages promptly. Would have no hesitation in recommending Smart Homes.

Mark · 1 October 2022

★★★★★ 5/5

Facebook

The team at smart homes have been brilliant. Amazing service and a big thank you to Senka on the lettings team for all your hard work and help.

Amy · 13 September 2018

★★★★★ 5/5

Google

I like Smart Homes. I like the brand, I like the service they provide, I like the people. I'd be unlikely to use any other local agent. But Helen in sales progression is head and shoulders above anyone I have ever dealt with at any other agent. I wish the agent I'm purchasing from had a 'Helen' because she's absolutely brilliant!! Cannot praise her highly enough.

Chucks4tmr · 1 October 2021