Oakmans Estate Agents Shirley reviews

★★★★★ 5/5

Trustpilot

Selling with Oakmans

Oakman's have dealt with the sale of our house. The entire process from initially meeting them, to the sale of the house and the post communication was great. The absolute star of the show for us Alexis in the transaction team, who kept a strong line of communication between us and the buyer (which was so reassuring when there's not many updates forthcoming from solicitors) - Alexis always responded super quickly, she was so helpful and really lovely to deal with. She's an absolute asset to Oakmans, but also the reason why i would recommend anyone selling their home go to Oakmans as the service provided was second to none.

Tracy · 11 November 2022

★★★★★ 5/5

Trustpilot

Quick and efficient

Quick and efficient. Very professional service.

David · 16 February 2026

★★★★★ 1/5

Trustpilot

They changed our locks 2 days early so we could not leave the house safely

This company's conduct is completely unacceptable. They ignore emails, and fail to address any property damage issues. In short, it feels like they only care about receiving your money without providing adequate service.Property owner would constantly just show up and be threatening towards us.A tenant that was placed with us didn't pay their final months rent so we all lost our deposit.

Jack · 26 February 2024

★★★★★ 5/5

Trustpilot

Excellent service and on time.

Doru · 19 February 2026

★★★★★ 1/5

Trustpilot

The Maguire of estate agents: Oakmans

absolutely tragic excuse of an estate agent. I hope every employee at the company has explosive diarrhoea, especially Sophie Payne.

Simran · 29 September 2023

★★★★★ 5/5

Google

jai and Olivia were amazing they helped us secure the best house for our 2nd year of university!!!

Emma · 14 November 2023

★★★★★ 1/5

Trustpilot

Listing unavailable properties. Disgraceful.

This company list unavailable properties on sites. When my friend and I applied for a property for student accomodation they said they had NO two bedroom properties available but they had listed over 20 properties, which gave us false hope and has massively destroyed our plans and our future. This company has quite literally ruined our lives.

Harry · 13 May 2024

★★★★★ 5/5

Google

They were very helpful especially Tom and Alex who helped us look at properties and visit them.

Lily · 14 November 2023

★★★★★ 5/5

Google

absolute legends! they found us an amazing house and were really knowledgeable on which ones we’d like based on our preferences. Jake took us around the houses and was lovely, 100% would recommend.

Grace · 14 November 2023

★★★★★ 5/5

Google

Ellie and Tom were amazing so helpful and made the experience so much less daunting! 10/10

Cerys · 14 November 2023

★★★★★ 5/5

Trustpilot

Excellent Service & Professional

Team oakmans dealt with the sale of 2 of my buy to let residential properties after many years of managing my properties before my retirement. Service has always been 1st class and my properties have always been fully let and never unoccupied. They have always dealt effectively and proactively with any issues and ensured legal compliance in a tricky market. Highly recommend.

Dr · 4 December 2023

★★★★★ 1/5

Trustpilot

They don't deserve stars

If you are a student, please AVOID this agency as they are dishonest, patronising and highly unprofessional. Upon arrival to view ‘multiple’ (we saw 2 in the 2 hours we were there) properties at there selly oak branch we had to wait twenty minutes to even be acknowledged by the girl who sat literally right in front of us, eating a pack of sweets, chatting with her friend (even though the place was packed with students who had been waiting even longer than us). Once we finally had her attention, every house we had planned to view and enquired about had been ‘off the market for a few days’ despite being on the website and never letting us know during the initial telephone call that they were no longer on offer. She proceeded to take us to a house that we had said we did not like the look of but liked another on the same street, showing she wasn't listening to what we were asking. Once back at the packed to the brim branch, the budget we had initially offered was out the window and she kept showing houses that were out of price range, being told by a manager ‘ we don't care what house you get, none of the money goes to us anyways’ very professional. They repeatedly recommended us houses that we had already previously stated we were not interested in, making it seem as though we had no other option but to go over budget and insistent that we wouldn't find a better place as all housing would be gone now due to the time that we were looking so felt pressured to go forward with a particular house. The house in question had black mould growing up the wall which the estate agent claimed to know nothing about and assured would be fixed, blaming the tenants, repeatedly moaning how they left it looking like that but were moaning a how ill they were with Covid (whilst one of the tenants sat in the room listening to her complain about them and how untidy they were) upon reading reviews it was evidence that their maintenance team are not efficient in sorting any problems with housing and with a member of our group having complex health issues we no longer felt comfortable going through with the tenancy. We got back to them within 24 hours ( after putting down the holding deposit (the money didn't even leave the member paying’s account until the day after we contacted them informing them we didn't want to go ahead) and the house was still showing on the website. The guy on the phone said we could have it refunded as we ‘signed multiple forms’ which stated that the holding deposit was non-refundable which we disputed and said a manager would be in contact with us. TWO WEEKS LATER, we had to contact them in which they were rude,patronising and uncooperative. Conveniently all three of the managers were always in meetings when we requested to speak to them. Although explaining that the accountant processed our payment after we had already cancelled the property, they were unwilling to listen constantly repeating and backtracking on themselves. After the unsuccessful phone call they sent us a random blog with no link to their company as ‘proof’ that holding fees cannot be refunded or guide us to their policies surrounding holding fees,however when looking into the blog ourselves underneath the screenshot we were sent it states that it can be refunded. After persisting that we wanted to be refunded they tried to claim that they would now not be refunding this money because they ‘ took the time to drive around in the car to view properties’ A COMPLIMENTARY SERVICE THAT THEY OFFER AS AN AGENCY?!. We viewed 2 properties, one which we walked to and the other that took 30 min to drive to as the estate agent didn't know how to get there, not like we made them our personal uber is it (we actually offered to walk the rest of the way). They finally agreed to pay us back, so we sent them our bank details, however it's been over a week and we still have not received this money back, but they managed to take the money from us in no time at all !!!

Anais · 29 March 2022

★★★★★ 5/5

Google

Very good experience with Katie, she was amazing, very nice told us everything we needed to know which was a lot as we are first years. Thank you so much

Jess · 14 November 2023

★★★★★ 5/5

Trustpilot

Very gentle experience at the agency…

Very gentle experience at the agency with Avya. She was kind and considered with us.

Isabel · 24 September 2025

★★★★★ 5/5

Google

Ellie and Alex took me and my friends around the houses and they was amazing ! Such friendly service and was so welcoming and lovely … really recommend

Mia · 14 November 2023

★★★★★ 1/5

Trustpilot

To whom it may concern,

Nehel · 23 December 2025

★★★★★ 5/5

Google

Very helpful, the lady giving us the viewing was incredibly friendly and honest with us which we really appreciated and the whole team is very considerate!!

Rhona · 14 November 2023

★★★★★ 1/5

Trustpilot

Select a Different Estate Agent

Lack of communication and still waiting for their valuation of my property several days later. Have formally registered a complaint but doubt if they will treat it seriously. Advice to potential home sellers go with someone else.

Joe · 4 December 2024

★★★★★ 1/5

Google

You obviously don't care about pedestrians. Totally unnecessary

Ian · 11 October 2024

★★★★★ 5/5

Google

Ellie, Jay and Nick gave us great tours of all the houses we wanted to see and were really helpful in deciding the house.

Theeboy123 · 14 December 2023

★★★★★ 5/5

Google

Ellie and Jay showed us 3 houses and made our decision so much easier when it came to finally signing our house. Highly recommend!!

Shalini · 14 December 2023

★★★★★ 3/5

Trustpilot

Friendly but a bit slow

I tried to call Oakmans during a weekday and no-one answered. When you finally get through they are pleasant enough, but I feel they don't move quickly or in a responsive way. I found the same with some of my e-mails - in some cases I asked a clear question but got a vague and fairly slow answer later which didn't really answer the question. I feel that they need a good shake-up.

Steve · 20 June 2022

★★★★★ 5/5

Google

Fantastic experience with Oakmans in buying our first house. Everyone was incredibly helpful and we were kept up-to-date along the whole process, especially from Bethany who would reply back almost immediately with any query we had. Shout out also to Urfan and Candy too who helped along the way. Can't recommend this team any higher!

Mo · 14 December 2023

★★★★★ 5/5

Google

Estate agents were all super lovely and accommodating. They answered any questions we had and made sure we had all the info we needed

Jenelle · 14 November 2023