Trusted Agent profile · Shirley
★★★★★
427 reviews across 2 platforms
342-344 Stratford Rd, Shirley, B90 3DW
Oakmans Estate Agents's office in Shirley, at 342-344 Stratford Rd, is rated 4.5 out of 5 across 427 reviews on two platforms, including 242 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards, one of two awards Oakmans Estate Agents won in 2026.
Tell us what you need and we'll put you in touch. Oakmans Estate Agents hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Shirley.
The Trusted Agent 2026 results for Oakmans Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Shirley office, from every platform, shown as written. First names only.
5/5
GoogleEstate agents were all super lovely and accommodating. They answered any questions we had and made sure we had all the info we needed
We're delighted to hear that our estate agents were super lovely and accommodating, and that they provided you with the information you needed. Your satisfaction is our priority. Thank you for the kind words!
5/5
GoogleOakmans are currently selling our house They have been very professional and keeping us well informed The staff are very friendly and helpful.
We appreciate your feedback! It's great to hear that Oakmans has been professional, kept you well informed, and that our staff have been friendly and helpful throughout the process of selling your house.
5/5
GoogleHad the absolute best experience with Jai. They were wonderful and answered all of our annoying questions easily and sorted everything out.
We're thrilled to hear that you had the absolute best experience with Jai! It's wonderful to know that they were able to address all your questions and concerns with ease. If you ever have more questions or need assistance in the future, please don't hesitate to reach out. Thank you for your feedback and for choosing us!
5/5
GoogleVery good experience. James and Ellie (the estate agents) were very helpful and friendly. They made finding the right house very easy.
We appreciate your feedback! It's wonderful to hear that you had a very good experience with James and Ellie, who were helpful and friendly in making your house search easy.
1/5
TrustpilotTenant Nightmare: A Shocking Experience with OAKMANS
This company's conduct is completely unacceptable. They do not allow tenants to terminate their lease before the agreed-upon term, ignore emails, and fail to address any property damage issues. In short, it feels like they only care about receiving your money without providing adequate service.In simple term: Just give them the money and f*** o**
5/5
GoogleHad a really fab experience, staff were very friendly nice and cosy and got to see a lot of houses.
We're delighted to hear that you had a fabulous experience with our friendly staff, and that you got the opportunity to see a variety of houses. If you ever need more assistance or have any questions in the future, feel free to reach out. Thank you for sharing your positive feedback!
1/5
TrustpilotWorst letting agency experience ever
Worst letting agency experience ever. Sorting any issue out was like pulling teeth, I got charged for issues that were already accounted for on the inventory and when I came to getting my deposit back at the end of my tenancy, it took MONTHS. One staff member even started arguing with me and accusing me of lying! I was charged £200 for "professional cleaning." The "evidence" they sent me for this was a plastic bottle under the sofa. Seriously?! And I was assured that the place would be "professionally cleaned" before I moved in. Only when I wanted to move in, not only was not allowed to collect the keys because they hadn't planned for the massive amount of students moving in on the same day, but the place was filthy. When someone finally came round to clean, it wasn't a thorough job. They were complaining about all the other houses they needed to get to and how they can't clean anything because we had already moved in, expecting us to throw our things out onto the street so they could clean properly. The parts they did "clean" was just done using a bit of bleach and a cloth. Still a shoddy job as the banister was still sticky when they were done. Also, half of the sofa was missing!! I was baffled, I've never experienced such rude customer service, even from call centres. I don't know how they have such a high overall rating on Google maps, but I can tell you that this past year has been horrid. Stay away if you can, please. You'll be doing yourself a huge favour.
5/5
GoogleAbsolutely wonderful experience with Oakmans Shirley. Amazing help from Lesley and Ellie. Thank you so much guys!
Thank you for your fantastic review! We're thrilled to hear that you had a wonderful experience with Oakmans Shirley. It's great to know that Lesley and Ellie provided amazing help. Your kind words mean a lot to us. Thank you for choosing Oakmans!
5/5
Googleellie and jay were great at showing us around the houses and made it so easy to choose!
Thank you for your feedback! We're delighted to hear that Ellie and Jay were great at showing you around the houses and made it easy for you to choose. Your positive experience is important to us. If you ever need more assistance or have further questions in the future, please don't hesitate to reach out. Enjoy your new home! 😊🏡 …
4/5
GoogleHad a very smooth process finding our house for next year - looked after very well by the team
It's wonderful to hear that you had a smooth process finding your house for next year and that the team took good care of you! 😊 If you ever have more questions or need further assistance, please feel free to reach out. Have a fantastic year ahead! 👍😊 …
1/5
TrustpilotIncompetent
Had valuation undertaken 29th November, no reply even after emailing them. Mailed company director twice and no reply, second time a formal complaint. Now 11the December and no response.
5/5
GoogleKai’s customer service was phenomenal was a good experience and I am satisfied with the property decided upon
We're thrilled to hear that Kai provided you with phenomenal customer service and that you had a good experience selecting your property. Your satisfaction is important to us, and we're here to assist you whenever you need. Thank you for your feedback, and we hope you enjoy your new property!
5/5
GoogleAlex gave us a great tour of a few properties and we are very happy with the service
That's wonderful to hear! We're glad that Alex provided you with a great tour of properties and that you're happy with the service. If you have any more questions or need assistance in the future, feel free to reach out. Thank you for sharing your positive experience!
5/5
GoogleReally friendly and helpful. Made the experience extremely personalised and explained every point of the process
We're delighted to hear that our team provided a friendly and personalized experience, along with clear explanations throughout the process. Your satisfaction is our success, and we appreciate your kind words!
5/5
GoogleGreat service especially from Bethany Higgins. Always kept me infirmed and up to date with the progress.
We're delighted to hear about the great service you received, particularly from Bethany Higgins. Keeping you informed and up-to-date is a top priority, and we appreciate your positive feedback. Thank you for choosing us!
1/5
TrustpilotPoor professionals
They don't fix any of your maintenance requests. Generally a very unprofessional company. If you're a student looking for housing I would recommending avoiding this company by all means.
5/5
GoogleJai accommodated us in finding the perfect house for us. Would recommend oakmans estate agency!
Thank you for your recommendation! We're glad to hear that Jai helped accommodate you in finding the perfect house. If you have any more comments or questions, please feel free to share, and I'm here to assist further. Your satisfaction is important to us.
5/5
GoogleVery good experience with Katie. She was very helpful with any questions that we had.
It's great to hear that you had a very good experience with Katie and that she was so helpful in addressing your questions. If you ever need assistance in the future, don't hesitate to reach out. Thank you for your feedback!
5/5
GoogleVery helpful and friendly. Quick to solve any issues we’ve had and happy to help!
We're pleased to hear that the team has been very helpful, friendly, and responsive in solving any issues you've had. Your satisfaction is important, and we're here to assist you whenever needed. Thank you for your kind words!
5/5
GoogleEllie and Tom helped us find a house today! They were very helpful and organised.
That's great to hear! We're delighted that Ellie and Tom were helpful and organized in assisting you in finding a house. If you have any more comments or questions, please feel free to share, and I'm here to assist further.
5/5
GoogleFab service and quick process with Alex and Jay as help to us !
We're thrilled to hear about your fabulous experience with Alex and Jay! Providing quick and efficient service is what we aim for. Thank you for sharing your positive feedback!
5/5
GoogleVery busy but didn’t rush us at all and were kind and friendly !!
We appreciate your understanding of our busy times. We're glad to hear that you had a positive experience with our team. Your kind words mean a lot to us. Have a wonderful day! 😊 …
5/5
GoogleReally easy and forthcoming staff, got house sorted easily and nice and quick
We're glad to hear that the staff made the process easy and were forthcoming, allowing you to quickly and easily get your house sorted. If you ever have more needs or questions in the future, don't hesitate to reach out. Thank you for your feedback!
5/5
Googlestaff are very welcoming and helpful, made our experiences very easy and stressfree
We're pleased to hear that our staff was welcoming and helpful, and that your experiences were easy and stress-free. Your satisfaction is important to us, and we're here to assist you with any future needs. Thank you for choosing us!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Oakmans Estate Agents, Shirley won Trusted Agent; Oakmans Estate Agents, Birmingham won Trusted Agent.
Tell us what you need and we'll put you in touch. Oakmans Estate Agents hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Shirley.
