Every review we hold for the Shirley office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotSHOCKING AND DISGUSTING
to start off, me and my friend were looking for houses to rent as students. the one guy with a beard was extremely rude and took a phone call in the middle of a conversation with us?!?!?!?! we sat for ten minutes whilst he was on this "important" phone call at which point he left the building completely with 0 explanation. as we tried to get another employees attention (ginger) we were sniggered at and made to feel uncomfortable and downright patronised. after we explained our budget and the properties we had requested to view, they said they had none and bearing in mind they had called my friend 7 times before we came in and they KNEW our budget and the amount of rooms we required. he then went on to BOAST about the sales he made (like I gaf) and said he sold 14 properties on Saturday. however, he had already called my friend on Monday saying we could still view. now, mr phone call comes back in and says they have no properties available. when questioned he stuttered because he knew he was wrong. he then joined the party to start boasting and say they sold 60 properties. im no math student but 14 and 60 are quite far apart. overall, the experience was unwelcoming from the minute we stepped through the door. as students we were made to feel patronised, dumb and idiotic. stay away at all costs. they want ur money and don't care about you or your housing needs.
Bella · 30 January 2024
★★★★★ 1/5
TrustpilotUn-useful and time wasting
Un-useful and time wasting. i have a 9-6 schedule 5 days a week in the city centre so was difficult to find time for a viewing, this was made even more difficult when we couldn't simply view the properties as any other normal company would allow, yet travel all the way to their offices in Selly Oak only to have a 10 min conversation about how they have no properties available. This could've easily been said over the phone or even text. Valuable study time for exams was wasted. Would never look to go through Oakmans again.
Abigail · 27 January 2024
★★★★★ 5/5
TrustpilotHad a great experience at Oakmans in…
Had a great experience at Oakmans in Selly Oak. Despite narrow options to suit our situation, our estate agent Jake pulled the perfect house out of the bag and negotiated with the landlord to solve an issue with the tenancy start date which made our lives much easier. Finding a student house has been a nightmare in the past but this couldn't have been easier.
Ellis · 12 October 2024
★★★★★ 5/5
TrustpilotHighly recommend
Highly recommend. Very friendly, informative and helpful staff.
Vicki · 27 May 2026
★★★★★ 1/5
TrustpilotMade an offer on a hmo property found…
Made an offer on a hmo property found out later that it had no hmo licence, or c4 consent Waited 4 months for Oakmans and vendor to obtain the correct consents, paid for mortgage and solicitor...Then told they've sold to someone else Unethical and blatant lies Refused to take the property off the market when my offer had been accepted They even attempted to transfer the tenancy management contract to me as part of the sale at 12% plus vat , outrageous fees.Wouldn't use them again or recommend them Any positive review I believe to be fabricated as my experience in 5 months is sub standard and reflects of cowboys running the agency
P · 26 November 2023
★★★★★ 5/5
TrustpilotProperty sold within 3 days
My experience with Jillian Oakmans agent was excellent. She was friendly at first site and polite. Overall she assisted us in selling our property within 3 days the property was put on the market.
Dorcas · 25 September 2025
★★★★★ 5/5
TrustpilotSo far I have had excellent service
Wayne · 12 May 2026
★★★★★ 5/5
TrustpilotVery professional kind mannered
Harry · 1 June 2026
★★★★★ 5/5
TrustpilotOakman's Bill, the photographer,is extremely professional, efficient and approachable
As title, Bill who took the photographs for our property that will be up for sale soon, is extremely professional, efficient and approachable.
Brian · 24 December 2025
★★★★★ 1/5
TrustpilotIf I could leave a 0 star review I would
If I could leave a 0 star review I would. Please avoid at all costs. From the offset Oakmans seems welcoming, they have extremely flash cars and establishments showing you around their properties however, as soon as you sign they have no sense of urgency to fix problems with the property. They left students with no where else to go on placement in a filthy house which had not been cleaned since previous tenants, rat problems, fridge and washing machine a biohazard and not working, ect. They are also extremely rude over the phone and hang up on you whilst you are trying to fix an issue, they will not give you dates or answers when they attempt to resolve an issue and honestly wait until you forgot about it. On top of this, they take all your deposit when the house you left is in better condition than when you arrived. Shame on you Oakmans.
Mandy · 16 August 2023
★★★★★ 5/5
TrustpilotGreat smooth experience
Customer · 8 May 2026
★★★★★ 1/5
TrustpilotBetter off managing property rental yourself
I used Oakmans to let my house for over 4 years but couldn't recommend them. I didn't want to have contact with my tenants but ended up having to maintain email communication. Oakmans were incapable of passing on accurate messages from me to the tenants and I later discovered that the tenants had the same experience when trying to pass messages via Oakmans on to me. Oakmans seem incapable of holding on to staff. I had seven different property managers in less than two and a half years. Despite this, they increased their charges to me as landlord and increased the rent to cover the increase. However, the first the tenants knew of the increase is when I informed them.
Ian · 15 June 2023
★★★★★ 5/5
GoogleFriendly and extremely helpful. Highly recommend them. Very professional and knowledgeable.
Pearl · 17 April 2025
Agent replied · 17 April 2026
Thank you for sharing such a positive review. We’re really pleased to hear you found the team friendly, helpful, and professional throughout. We truly appreciate your recommendation.
★★★★★ 1/5
TrustpilotPLEASE STAY AWAY FROM OAKMANS PLEASE
Ignore all the fake 5-star reviews. Here’s some sincere advice: if you’re a student or professional looking to live in Selly Oak, you’d be better off homeless than dealing with Oakmans agents.
Anas · 19 August 2025
★★★★★ 5/5
GoogleHad a great experience with the team, really happy with the price for what they offer. Sold my home in a week with 11 viewings. I have also been really happy with the solicitors they recommended, overall a really smooth and quick process.
Bryony · 15 October 2023
Agent replied · 11 June 2024
We're thrilled to hear about your great experience with our team and the successful sale of your home. Selling your home in just a week with 11 viewings is a fantastic result! We're also glad to hear that you were satisfied with the solicitors we recommended. Your satisfaction is our success, and we appreciate your kind words. Thank you for choosing us!
★★★★★ 5/5
GoogleEllie and Tom were both amazing! Ellie was really lovely and helpful during the viewings and nothing was too much to ask Tom. Would recommend!
Millie · 14 November 2023
★★★★★ 5/5
TrustpilotExtremely satisfied with the help of Laura Mallon
We recently bought a house with the help of our amazing real estate agent, Laura Mallon. She supported us every step of the way and made the whole process smooth and stress-free. We are extremely satisfied with her service and highly recommend her to anyone looking to buy a home. Masoud
Ava · 11 December 2024
★★★★★ 2/5
TrustpilotShame about some things at the student hall.
Writing this review to belatedly summarise the experience my son had with rental of student accommodation for 2 years ending 23 June 2022. Appreciated the efficiency in which the commercial agreements were signed. But did not appreciate their lack of urgency in resolving several issues, specifically the secure door access to the room. Twice travelled up after weekend at home only to come back with the door access into the room no longer working. Needed proper fixing the second time around.
JLH · 19 April 2023
★★★★★ 5/5
GoogleEveryone was really helpful- shout out to Tom and Alex who helped us find our first uni house :) Thank you so much
Ciara · 14 November 2023
★★★★★ 5/5
GoogleEllie was great when showing us around the houses and Tom was helpful and answered all our questions back at the office
Millie · 14 November 2023
★★★★★ 4/5
TrustpilotSeamless media session
Seamless media session.
Alison · 31 March 2026
★★★★★ 5/5
Trustpilotgreat customer service and ollie and…
great customer service and ollie and luke were great too
Jake · 31 January 2026
★★★★★ 5/5
TrustpilotReally friendly team
Really friendly team who helped me find a property. Holly was very professional and informative throughout the process. Thank you
Jo-Jo · 5 December 2023
★★★★★ 5/5
TrustpilotAbsolutely amazing I'm with selly Oak…
Absolutely amazing I'm with selly Oak branch and must say very happy with everything they do. Must mention one name as he is so good at showing people around his name is Brad highly recommend him so good at his job. But overall I recommend selly Oak branch I praise you all
Rachel · 20 September 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
