Every review we hold for the Shirland office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotStrata at attitude castleford
Strata at attitude castleford have been nothing but helpful. In particular Melissa, Jim & Karen. Very professional and accommodating.
Emma · 2 November 2019
Agent replied · 14 June 2024
Hi Emma, Thank you so much for reviewing your most recent experience with us. I am so glad you have found your buying jounrney an easy and enjoyable one and that the team at Attitude have been helpful. I will be sure to pass on your kind words to them. Good luck and best wishes in your new home. Many thanks, Izzy
★★★★★ 5/5
TrustpilotJeff and Dave
A great pair of lads. Very friendly and worked well. Clean and tidy and respected my home. Would definitely have them to work here again
Consumer · 12 August 2024
Agent replied · 22 December 2024
Hi there,Thank you so much for your lovely feedback! We’re absolutely thrilled to hear about your fantastic experience with Natalie and the team at Strata. We’ll be sure to pass on your kind words to Natalie, Sean, and the wider team, they’ll be delighted to know they’ve made such a positive impact.We wish you many happy years in your new home.
★★★★★ 5/5
TrustpilotStrata Temptation
Zoe was so helpful throughout the process. Thanks to her and Mandy we secured our dream home xx
Amber · 8 March 2020
Agent replied · 14 June 2024
Hi Amber, Thank you so much for taking the time to write about your most recent experience. I am so glad Zoe and the team at Temptation made your buying journey an easy and enjoyable one, I'll be sure to pass on your kind words. Good luck and best wishes. Izzy
★★★★★ 5/5
TrustpilotWonderful guys
Wonderful guys. Great job done. Love it👍
Madu · 3 March 2026
★★★★★ 2/5
Trustpilotstrata are currently building our roads…
strata are currently building our roads and access has been poor. i understand roads have to be built but i have a large car and it has been impossible to get my car to my house as the space left for us to drive through by the road workers isnt big enough and there simply isnt enough car parking spaces to park on the strata carpark.
Chris · 15 January 2020
Agent replied · 14 June 2024
Hi ChrisPlease contact complaints@strata.co.uk to discuss your concerns about the road access in your area. Trustpilot is a channel used for customer reviews, and is not where we would typically deal with this kind of complaint.Thank youNatalie
★★★★★ 5/5
TrustpilotExcellent customer service.
We are currently searching for a new place and recently visited Strata at the Anthem Beverley. Jen, the Experience Manager, was fantastic and very supportive during our multiple visits. She was helpful and supportive and was eager to provide us with all the necessary information needed to make the right decision for us. I would recommend her and the place. 10/10!
Em · 24 May 2024
★★★★★ 5/5
TrustpilotJeff Pitman has always gone above and…
Jeff Pitman has always gone above and beyond for us with all of our snags. Always on time and nothing is ever too much trouble. Even let our three year old watch and help as he’s really keen on all things DIY/tools. We feel lucky that Jeff works on our site!
Sophie · 21 October 2022
Agent replied · 14 June 2024
Hi Sophie, Thank you for your review! We are so glad to hear you had a great experience with Jeff. We wish you all the best in your home. Best wishes, Strata
★★★★★ 5/5
TrustpilotExceeded expectations with on going support after completion.
Although my sales representative changed from reservation to completion the transition was seamless. Esna in particular was on call, even when not working that day to get back go me in less than an hour with every query. She even went above and beyond in negotiating with Strata on my behalf for my moving date.I would definately recommend Strata for new buyers, my home is beautiful and exceeded expectations.
Sarah · 11 March 2018
Agent replied · 14 June 2024
Hi Sarah,Thanks for your review. I’m so happy to hear you had a great experience and you love your new home.Best wishes,Natalie
★★★★★ 5/5
TrustpilotExcellent Work!
Jeff and Malc attended my home yesterday.They were friendly and polite.Both have great knowledge and carried out quality repairs efficiently.They also helped with another issue.They made it a pleasant experience.Great Job!
John · 10 April 2024
Agent replied · 14 June 2024
Hi John, Thank you for your review. We are delighted to hear that Barry and Mally provided a great service! We wish you all the best.Many thanks,Strata
★★★★★ 2/5
TrustpilotStrata estate in Ackworth should have…
Strata estate in Ackworth should have been finished a few years ago but the roads have been left as a hazard and can not get any information from Strata when the estate will eventually going to get finished very disappointing
David · 21 September 2023
Agent replied · 14 June 2024
We know that the roads and community centre at Elegance have taken longer than anticipated and we fully understand and appreciate your frustration. This is not a reflection of the experience we aim to create at Strata .Whilst you might not see physical presence currently on site, we want to assure you that we are working hard in the background to ensure that all the roads are completed to an adoptable standard.We feel it’s really important to clearly communicate the scope of works which are outstanding and the timescales for completion. Therefore, we will be sending a letter over the next two of days confirming outstanding works on the development, which will be followed by a programme that will confirm our expected timescales to complete the work.We will also be offering a residents meeting to discuss and offer the opportunity to ask questions and understand why this remains ongoing.Many thanks,Strata
★★★★★ 5/5
TrustpilotElegance - Mauricia
So far on our purchase journey, Strata and Mauricia (our customer sales manager) have been brilliant. She has been on hand to help with anything and from all the reviews and homes we are seeing, the build is of high quality and the customer service is second to none. Mauricia has taken us through the buying process with great clarity and support
Femi · 15 December 2020
Agent replied · 14 June 2024
Hi FemiThanks for taking the time to review your experience so far, I am so glad Mauricia has helped to navigate the buying process with clarity and support so far. It would be great to hear from you as the journey continues!Best wishes for the rest of the journey and we look forward to hearing more.ThanksNatalie
★★★★★ 5/5
TrustpilotWe have had a persistent issue with our…
We have had a persistent issue with our kitchen, however Barry from the maintenance team at Strata was assigned to inspect the problem today, and resolved the problem very quickly. Very friendly and diligent.
Meryem · 23 January 2024
Agent replied · 14 June 2024
Hello Meryem, Thank you for taking the time to leave a review, we really appreciate it! It is fantastic to hear that you have had such a brilliant experience with Barry. Best wishes,Strata
★★★★★ 5/5
TrustpilotWonderful sales office staff.
We visited the Anthem site for the second time last week and were greeted by Rachel.She could not have been more helpful and gave us lots of information and guidance, and we have now reserved our future home for 2024!Up to now we are very impressed with Strata and look forward to watching our new home being built.
Mrs · 26 September 2021
Agent replied · 14 June 2024
Hi Mrs DrakeThanks for taking the time to share your experience so far, we hope it continues to be a great one as you watch your new home develop.ThanksNatalie
★★★★★ 5/5
TrustpilotRecently moved into our new home
Recently moved into our new home, and the experience has been brilliant! All the staff have been very helpful and have always gone the extra mile to help us. When we reserved the house we received a personalised portfolio of the house, there are multiple options for flooring/designs... in comparison to other companies I find strata very personally attentive and they offer a wide range of choices.
Miss · 29 November 2018
Agent replied · 14 June 2024
Hi Miss McmahonThank you for sharing your experience with us, I am so glad to hear it was a brilliant one and that you found our personal touches made the buying journey great. Wishing you all the best in your new home.ThanksNatalie
★★★★★ 5/5
TrustpilotJeff and Karl
Jeff and Karl came out to do some jobs in our kitchen and were great. Couldn’t be more helpful and were fantastic at what they did. Also booked in for other work to be done without prompt. Cheers guys!
Niall · 21 September 2023
Agent replied · 14 June 2024
Thanks for taking the time to share your experience with our maintenance team, it's great to hear you were happy with the work they carried out for you!
★★★★★ 5/5
Trustpilot6 month visit
Just had our 6month maintenance visit.
Mark · 25 February 2026
★★★★★ 1/5
TrustpilotTerrible ground keeping- kudos development
Absolutely terrible at keeping the grounds within the estate looking tidy, grass not cut for months, then when it is cut its a mess and huge parts are left, pavements haven't been surfaced yet and roads need to be dug up as they haven't laid water/ electricity pipes deep enough, problem after problem
Lisa · 19 May 2022
Agent replied · 14 June 2024
Hi Lisa, We are so sorry to hear of your disappointment and we are working hard to resolve any issues as quickly as possible. A landscaper has been arranged to upkeep the site on a fortnightly basis to ensure the grounds are maintained. Please could you email your plot number to marketingdepartment@strata.co.uk and we can investigate the matter further. Kindest regards,Fearn
★★★★★ 4/5
TrustpilotBelong, Eckington
We moved into our new home on the Belong development at Eckington 3 weeks ago. The move was managed by Sarah who couldn’t have been more helpful. Nothing was too much trouble for her, anything we asked her for she took the trouble to find out and got straight back to us.Really satisfied up to now with our new home.
Bev · 9 March 2021
Agent replied · 14 June 2024
Hi Bev, Thank you for taking the time to leave a review. I am so happy to hear that Sarah and the team at Belong have made your buying and moving in journey an enjoyable one. Good luck for the future in your new home. Thanks, Izzy
★★★★★ 4/5
TrustpilotI really loved welcome reception given…
I really loved welcome reception given to by office.Beautiful building but it was over my budget.
Andy · 17 November 2024
Agent replied · 22 December 2024
Hi Andy, Thank you for taking the time to write this review. We’re so pleased to hear that you enjoyed the warm welcome from our team. We’re sorry to hear we didn't have anything for your budget currently, but we’d love to assist you in the future if circumstances change.Thank you again for visiting.
★★★★★ 1/5
TrustpilotAbandoned Estate
Shocking ….abandoned the estate in Ackworth and left roads and areas in tatters! Something needs to be done …get back here and finish the job you promised us when we all forked out hundreds of thousands for homes.
Mr · 21 September 2023
Agent replied · 14 June 2024
We know that the roads and community centre at Elegance have taken longer than anticipated and we fully understand and appreciate your frustration. This is not a reflection of the experience we aim to create at Strata . Whilst you might not see physical presence currently on site, we want to assure you that we are working hard in the background to ensure that all the roads are completed to an adoptable standard.We feel it’s really important to clearly communicate the scope of works which are outstanding and the timescales for completion. Therefore, we will be sending a letter over the next two of days confirming outstanding works on the development, which will be followed by a programme that will confirm our expected timescales to complete the work. We will also be offering a residents meeting to discuss and offer the opportunity to ask questions and understand why this remains ongoing. Many thanks,Strata
★★★★★ 1/5
TrustpilotStrata Ackworth
Strata Ackworth , still no drivable roads after 8 years , over five years without street lighting was like living in a cave , just received an email with no information as when our estate will be finished.
Paul · 20 September 2023
Agent replied · 14 June 2024
We know that the roads and community centre at Elegance have taken longer than anticipated and we fully understand and appreciate your frustration. This is not a reflection of the experience we aim to create at Strata . Whilst you might not see physical presence currently on site, we want to assure you that we are working hard in the background to ensure that all the roads are completed to an adoptable standard.We feel it’s really important to clearly communicate the scope of works which are outstanding and the timescales for completion. Therefore, we will be sending a letter over the next two of days confirming outstanding works on the development, which will be followed by a programme that will confirm our expected timescales to complete the work. We will also be offering a residents meeting to discuss and offer the opportunity to ask questions and understand why this remains ongoing. Many thanks,Strata
★★★★★ 5/5
TrustpilotAnthem
Anthem, Beverley. We arrived to just have a look and get a feel for the builder. 100% the best service we have had. They let us look around at our own pace and ask questions. They didn’t pressure us like other builders have. A great experience and we will be back in touch .
Jack · 13 February 2022
Agent replied · 14 June 2024
Hi Jack, I am so glad that you enjoyed your visit! I wish you the best of luck with your home buying journey and we look forward to hopefully seeing you again soon.Best wishes,Fearn
★★★★★ 5/5
TrustpilotInvisible Fix
David Innes did a terrific job fixing a squeak in our stairs. Spotless cleanup afterwards.
Louise · 21 November 2024
Agent replied · 22 December 2024
Hi Louise, Thank you for your feedback. We’re delighted to hear that David did a great job. We’ll be sure to pass on your kind words to David. Thank you again for taking the time to leave this review.
★★★★★ 5/5
TrustpilotJeff the Wizard
Jeff came round to sort out an access issue with our washing machine.Words cannot due him enough justice as he was very helpful and explained in detail how to remove it and install it again.Very happy customer after being slightly frustrated with head office.
Paul · 6 March 2023
Agent replied · 14 June 2024
Good morning Paul,Thank you for your kind words towards Jeff. We are delighted to hear that Jeff carried out such a great service so efficiently with your washing machine.Many thanks,Strata
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