Every review we hold for the Sherborne office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotAvoid Rolfe East Estate Agents in Acton…
Avoid Rolfe East Estate Agents in Acton - A Complete Nightmare. I strongly advice against using Rolfe East Estate Agents in Acton.Our experience with them while trying the sell our house was nothing short of appalling. From the start, Ash, one of their agents, was dishonest. When I asked if he acted for us on one of our properties five years ago,he flatly denied it. After checking me emails I dicovered that he lied. This instantly reminded me why we had chosen not to use Rolfe East before. On this occasion, we arranged for Ash to visit the house and show it to potential buyers. We adjusted our schedule and waited for over two hours, but no one showed up. When I finally returned home -over eight miles away, I emailed Ash to find out what happened. Instead of taking responsibility, he tried to confuse me with excuses, repeatedly changing his story and blatantly lying. Unfortunately, this was not an isolated incident. Every word that came out of hi mouth was alie. Frustrated, I emaile his manager James initially apologised and assured me that Ash woukld no longer be involved. James scheduledthree viewings for Satirday, promising that he will conduct the viewings. He later told me that he will not be able to attend but another colleague would attend to show the house instead. He promised that all bookings were reconfirmed with their clients in the morning before they arrive. Yet, once again, no one from Rolfe East turned up, no phone call, no email, nothing. We ended up showing the house ourselves to the only two buyers who actually turned up. When I expressed my dissatisfaction, James turned out to be just as bad. He simply told us to find anther agent and stated that Rolfe East would no longer be acting for us, effectively abandoning the sale. Their conduct was not only unprofessional but also a clear breach of contract. Ash and James demonstrated dishonestly, incompetence, and a complete lack of professionalism. It was a total waste of time dealing with them. This incident makes the situation even more restraining. Not only did they waste our time, but we now have to go through the hassle of starting over from scratch. A good estate agent should make the process smoother, not more stressful. We are considering obtaining advice on how we proceed.
George · 26 February 2025
Agent replied · 27 July 2025
At Rolfe East we take a bad review very seriously as we pride ourselves on our people first attitude and our teams are trained to make sure they provide the highest level of service to our customers. We have therefore fully investigated this matter and have found the following:
On Thursday 13th February 2025 you had a telephone conversation with Ash to discuss viewings he wanted to book in for your property, one of which was a potential viewing for the evening of same day, which we knew would have been very short notice. However, none of the viewing discussed were agreed by you as during the conversation you asked Ash to confirm the details of any appointments he would like book by email. This also mirrors an email you sent to Ash on 4th February which stated that moving forward you would like all appointments confirmed via email. Due to the fact that you had requested an email, and there would have been a limited time period for you to reply to Ash agreeing to the viewing and then for him to confirm the appointment with the applicant, he spoke to applicant and changed the appointment to Saturday 15th February. He then sent you the requested email showing 3 viewings for 15th February which included the person who had initially wanted to see it on Thursday 13th. This email did not state that there would be an appointment on the 13th February, so therefore he did not expect you to attend the property viewing.
You complained about the situation mentioned above to James the branch manager on 14th February and specifically asked for Ash to be removed from doing any viewings at your property, so James promised to deal with viewings and enquires for you personally. I am sure you are aware that as branch manager this was not his usual remit, but due to the misunderstanding with Ash, he agreed to do this, which ensured you as the client was kept happy. However, James could not attend the viewings arranged for the next day on the 15th February as he was already committed to other booked appointments. He mentioned this to you in emails sent at 10:07am, and 2:54pm on 14th February, in order to give you the opportunity to re-schedule if you wanted him to be there, but you did not. This was all communicated by email so you were made fully aware James would not be attending.
You have also mentioned that one of the three viewers did not turn up. James had confirmed with all of the attendees via telephone in the morning before the viewings were due to take place, and you were emailed to let you know they all said at the time they would be there on time. One of the viewers, had appointments to see other properties with Ash before viewing yours. Unfortunately, they turned up late to their first appointment. Ash took them around the other properties quickly, and offered to drive them to yours, so they could make it in time. But, they decided they wanted to rebook the appointment as they was limited for time. James called you twice as soon as he received this information from Ash, but you did not pick his calls, and you also did not call James or the office to find out what was happening with the viewing. Emma from the Acton team sent you an email out of office hours to let you know what had happened to which you did not respond to kindly. We am sure you can understand, we cannot control whether people turn up to viewings or not. What we can do, is confirm they will be attending on the day of the viewing and communicate issues they may have attending to our clients. Both of these points happened on this occasion.
It’s a shame you feel the way you do about the service you received. However, Ash and James clearly followed your instructions and communicate where necessary and we have seen this in writing, so we are perplexed as to why you have subjected them to this unpleasant review. We would urge you to review your communications with them with a view to removing this unwarranted review.
★★★★★ 5/5
GoogleThanks Laurence, Megan and Lily for your hard work and perseverance in the sale of our house. Sadly, due to the complete lack of communication by others involved in the chain, the process became pretty stressful and we thought your team handled things brilliantly and in our best interest. We thank you for your tenacity and help throughout the process.
Tina · 26 August 2023
Agent replied · 21 June 2024
Thank you for your 5 star review Tina.
★★★★★ 4/5
GoogleHaving struggled to sell our house previously we tried Rolfe East.
A conversation with Laurence resulted in a refreshed approach to the market which proved successful after about 6 weeks.
From then the team worked to turn the offer into a sale in a swift and efficient manner.
We would recommend Rolfe East to anyone looking to sell their home during these difficult times.
Douglas · 3 August 2025
Agent replied · 16 April 2026
Hi Douglas, thank you for taking the time to leave your review. We are so pleased you had a swift sale of your property.
★★★★★ 1/5
TrustpilotMy experience with Rolfe East was…
My experience with Rolfe East was extremely disappointing and ultimately cost us over £1,100 in wasted fees.
Amy · 19 August 2026
Agent replied · 24 September 2026
Thank you for taking the time to share your feedback. We’re sorry to hear that you felt disappointed by your experience, and we do understand how frustrating it must have been to incur costs during the conveyancing process.
We take concerns of this nature very seriously. Our research showed that the conversion was carried out with all of the relevant permissions needed at the time, and we provided information based on what was available to us and understood to be correct. We appreciate that further questions arose during the legal process, and we regret that this caused uncertainty for you.
While we do not agree with every aspect of your comments, we are sorry that you felt unsupported and that the matter concluded in this way. We always aim to communicate clearly and act in good faith, and we will take your feedback on board as part of our ongoing efforts to improve the service we provide.
★★★★★ 5/5
GoogleNatalie was fantastic, I honestly couldn’t and wouldn’t have been able to get through the same of my property without her. Laurence and his team work to perfection, would highly recommend to use them.
Holly · 25 November 2024
Agent replied · 9 December 2024
Hi Holly, thank you so much for your glowing review.
★★★★★ 4/5
GoogleThank you to Megan, Lauren and team for making the sale of my mother's property happen, despite the chain being quite challenging at times
Dianne · 16 February 2026
★★★★★ 5/5
GoogleWhat can we say, quite outstanding service from start to finish. The whole process of selling our home was seamless. One hears horror stories regarding delays and lack of information and poor communication.
We sold our home, exchanged and completed to very tight deadlines with Rolfe East not only meeting ever milestone but throughout the whole process they could not have kept us better informed or fully up to date on any actions that we were required to undertake. The whole staff were amazing and special mention must go to Natalie and Megan, thank you so much. In summary if you are looking to sell a property in the Sherborne area have absolutely no hesitation in appointing Rolfe East to do this for you.
Andy · 2 December 2024
Agent replied · 9 December 2024
Hi Andy, thank you so much for your review! We are so pleased everything worked out for you, tight deadlines and all. Wishing you all the best :)
★★★★★ 4/5
GoogleCeo was very helpful
Maria · 16 October 2025
Agent replied · 16 April 2026
Thank you, Maria.
★★★★★ 5/5
GoogleRolfe East worked with me for six months to finally get to completion on my house sale in this difficult housing market. Many thanks to Laurence, Sophie and their staff for their continued help and support and, friendly but very professional attitude. I am pleased to recommend them if you are wanting to put your house on the market.PositiveResponsiveness, Quality, Professionalism, Value
Jo · 23 October 2022
Agent replied · 21 June 2024
Hello Jo. Thank you for your kind review. We will be sure to pass your feedback onto Laurence & his team.
★★★★★ 5/5
TrustpilotExcellent customer service with very…
Excellent customer service with very helpful and friendly approach. Max and Ashley are the best estate agents in the town. They would go out of their way to accommodate and make sure everything is done smoothly without any stress.
Ellie · 3 September 2026
★★★★★ 5/5
GoogleJay and Mehmet From the lettings department at the Acton office were amazing. They went over and above the call of duty as I had a fractured ankle and I will most definitely recommend them to Friends of mine and any properties I have for rent in the future I will get in touch with them. Thank you very much for a five star service
Laura · 16 February 2026
★★★★★ 5/5
GoogleI can only say how incredibly professional and determined Natalie and Megan have been throughout the marathon sale of our property, which dragged on for approximately 5 months, with issues lower down the chain and awkward solicitors questions and demands (surely not!!!), Natalie continued to work to ensure the sale went through.
We can thoroughly recommend Rolfe East as estate agents and certainly appreciate the hard work that they put in to the sales process. Natalie and Megan have always been working for us during the sale and undoubtedly without their efforts and dogged determination, we may still be trying to work through the tangled web of property selling.
It was trying enough for us with the continued onslaught of questions and problems that arose, and we had no forward chain, so I can't imagine how stressful it was for the purchasers of our house who had to deal with selling their property with more links in the chain below them, but saying that, I am convinced that they (Natalie & Megan) helped to smooth the troubled waters.
Great job!
Pip · 23 August 2024
Agent replied · 9 November 2024
Hello Pip, thank you for your review. Natalie and Megan are the epitome of what is to be an estate agent and we are very proud of them. :)
★★★★★ 5/5
GoogleThank you for all the help and advice with the sale of my mothers property which wasn't the easiest with me also living two hours away. Megan and Natalie never gave up and should be proud of themselves. I would recommend Rolfe East without any hesitation.
Eunice · 16 October 2025
Agent replied · 16 April 2026
Hi Eunice. Thank you for your lovely review. We are delighted Megan and Natalie were there for you every step of the way.
★★★★★ 5/5
GoogleForget the rest, Rolfe East (Sheborne) are simply the best for North Dorset & South Somerset. Natalie in particular was an absolute superstar, ably supported by the rest of the team based in Sherborne. I couldn't recommend them enough!
Lindsay · 11 December 2025
Agent replied · 16 April 2026
Hi Lindsay, thank you very much for your review.
★★★★★ 5/5
GoogleMy partner Janet and I sold our property in Sherborne through Rolfe East. Laurence and his team really did 'go the extra mile' for us. They were efficient and quick in replying to queries. They truly deserve a good review from us as they couldn't have been more helpful in regards to our sale. We would highly recommend them.
Martin · 22 June 2022
Agent replied · 21 June 2024
Hello Martin, thank you very much for your glowing review.
★★★★★ 5/5
GoogleAmazing estate agents!
With Laurence's in-depth and expansive knowledge of the area, combined with the professionalism and tenacity of Megan and Natalie, you can be wholly assured - whether you're selling or buying, or both - of the best possible outcome.
These guys worked tirelessly to ensure our journey was smooth and successful from first contact through to 'completion'. We really couldn't praise them enough and have no hesitation whatsoever in recommending them.
Karl · 15 October 2024
Agent replied · 9 November 2024
Hi Karl, thank you for taking the time to leave a review. We are so pleased you were happy with the Sherborne team, and the process was smooth and successful.
★★★★★ 5/5
GoogleI have been enormously impressed with the service I have received from Natalie and all the Rolfe East team. From my first viewing to picking up the keys on completion of our house purchase today. They have been superstars and have made the whole purchasing process run enormously smoothly. Huge thank you to them all!
Killy · 16 April 2025
Agent replied · 16 April 2026
Thank you Killy and Co for your wonderful review. We are pleased Natalie and team got you through the purchasing process smoothly.
★★★★★ 5/5
GoogleVery easy to deal with as a purchaser and quick to respond to enquiries. Megan in particular I dealt with, and also Emma, and both were very responsive and excellent at dealing with queries and helping to keep the process moving as much as possible when it slowed down. I would definitely recommend!
Jay · 16 March 2026
★★★★★ 5/5
GoogleWe hadn't planned to move yet again. Family circumstance meant that we had to bite the bullet.
We invited to Laurence to value our home, having met him before and been impressed.
During the first meeting we weren't disappointed. He was highly professional, enthusiastic and did a very good job of selling the qualities of his team. We decided that if they put the same efforts into selling our home there would be a good chance of success.
Cutting to the chase having signed up on competitive terms things went well. We had lots of viewings and the team were highly efficient, keeping us updated promptly with feedback, and always presenting themselves professionally and personably in an appropriate way.
Once we had good offers on the table and were able to proceed with one things went swimmingly until there were, as always, hold ups, issues and general delays which were outside our transaction.
During this time they were very supportive.
Throughout this the team were excellent. In the run up to exchange even our solicitor expressed admiration for the diligence and determination shown to get things over the line.
In summary Rolfe East in Sherborne are staffed by a good bunch of people who are good at what they do, are likeable and in our experience deliver the goods.
The big plus is they have the cutest 'Estate Agent Resident Dog' ever.
Highly recommended.
Kane · 23 March 2024
Agent replied · 21 June 2024
Dear Kane,
Thank you for your review. We are happy to hear that things went to plan, and our team showed you the support and diligence that a true professional estate agent should. What you’ve describe in your review is the service that Rolfe East has shown all our customers in our 40 years in the industry and our Sherborne team are a perfect example how a good estate agent can make a big difference to your house selling experience. Please do not hesitate to contact us again for any of your property needs. We wish you all the best for the future. :)
★★★★★ 5/5
GoogleLaurence, (especially) Sophie, Megan and the team were excellent throughout the sale of my property. Very thorough, deliver on what they say and kept me informed throughout. Breath of fresh air compared to previous moves. Would strongly recommend. Great job everyone!!!!!! 👏 …
Neil · 22 June 2023
Agent replied · 21 June 2024
Thank you for your kind words Neil, we are so pleased we were able to deliver what you required from us.
★★★★★ 5/5
GoogleWe recently purchased our new property through Rolfe East and were very pleased with the excellent service we received. Moving house is a stressful time but Lawrence and his wonderful team, Megan and Natalie, remained determined and calm throughout the entire process. Megan especially was extremely patient if I had a wobble when things didn't go exactly as I hoped (through no fault of theirs)! We definitely highly recommend them.
Lorna · 24 July 2024
Agent replied · 9 November 2024
Hello Lorna, thank you so very much for your review.
★★★★★ 5/5
GoogleNot usually a fan of estate agents - but when it came to the sale of our house - Laurence and his team were superb! I'm not planning to move again in the future - but if I were - Rolfe East would be the first agent I would contact.
Lucy · 22 June 2022
Agent replied · 21 June 2024
Hi Lucy. We are not fans of Estate Agents in general either. We do try to be different - thank you very much for your review.
★★★★★ 5/5
GoogleThe team at Rolfe East were great. From beginning to end we were kept fully up to speed with what was happening. We appreciated the advice given and this probably enabled us to sell the property well and get the sale completed quickly.
Simon · 11 July 2025
Agent replied · 9 September 2025
Hi Simon, thank you for your review. We are so pleased the sale completed quickly for you.
★★★★★ 5/5
GoogleSuperb, from start to finish. I think I talked to most of the Rolfe Sherborne staff at some point, and they were always lovely, professional and incredibly prompt in sorting things out. On the estate agent side, things couldn't have gone more smoothly, from viewings, to offer, to completion.
Rob · 16 April 2025
Agent replied · 16 April 2026
Hi Rob, thank you for taking the time to leave your review. We are pleased the team at Sherborne made the process smooth for you.
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