Trusted Agent profile
★★★★★
486 reviews across 4 offices and 3 platforms
Rolfe East has four offices, in Sherborne, Ealing (two offices) and London. Together they have 486 reviews on three platforms, rated 4.5 out of 5 overall.
467
Reviews on Google
All 4 offices
1
Reviews on The Trusted Agent
All 4 offices
18
Reviews on Trustpilot
Business-wide
Rolfe East's four offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Rolfe East, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleWe recently bought from Rolfe East in Sherborne, the team, Laurence, Megan and Natalie, made the purchase very smooth. From the initial viewing to the last few days of the purchase. The team kept us updated on properties going on the market, but once we settled on our house, they communicated with us well from our offers and then assisting in getting our surveys completed, and subsequent visits The team worked great with our solicitors.
5/5
GoogleI would highly recommend Rolfe East Estate Agents in Sherborne! The team is fantastic and Laurence goes above and beyond to get things sorted for you. Their efforts and professionalism are outstanding!
5/5
GoogleRolfe East estate agents did us proud with the sale of our property in Yetminster. We believe that the agents priced our property at just the right level as it needed a considerable amount of work doing to it. Set at a realistic price we had viewings within days of it going on the market. We accepted an offer after 4 x weeks of viewings. Each stage in proceedings was communicated well with us. As we lived some distance away every single step was dealt with efficiently by the team at Rolfe East. They also recommended a local solicitors who were equally as efficient. I strongly recommend Rolfe East to prospective sellers.
5/5
GoogleThank you, and thanks to your team for all of their work. You’ve made the process as easy as it can be whilst I’ve been away. I’ll definitely recommend in the future!
5/5
GoogleMehmet is very efficient and can easily find him whenever we need help, exchanged within 2 months which was amazing 😀
5/5
GoogleI can't recommend Rolfe East Sherborne highly enough. From start to finish, they handled the sale of my house with real professionalism and care. Once a buyer was found, the whole process moved incredibly quickly, the sale completed in under a month, which I honestly didn't think was possible. A huge thank you to Natalie and Meghan, who worked tirelessly to keep everything on track and were always on hand to help, often going well beyond normal working hours to get things done. Laurence also put together a clear, well-thought-out plan that gave me real confidence throughout the process. What's really stood out is that their support hasn't stopped since the sale completed, they've continued to be helpful and responsive even afterwards. It's rare to find an estate agent that goes this far above and beyond. If you're looking to sell your home, I'd wholeheartedly recommend the team at Rolfe East Sherborne.
Hi Les, thank you very much for your glowing review of the Sherborne team. This is exactly why we do our job as estate agents, and we are so pleased the sale completed in under a month. We wish you well for the future and do keep in touch!
5/5
GoogleNatalie and Megan have just done a fantastic job helping my son buy his first house. Thank you.
Hi Christine, thank you very much for your 5 star review. We hope your son will create many happy memories in his first home.
5/5
GoogleAbsolutely brilliant. Not pushey and so honest with genuine staff. Wouldn't think of using anyone else and highly recommend them to anyone in Sherborne and Milborne Port area. They give honest opinions without any sales patter. Very transparent contracts and they do not try and catch you out or tie you in. Got us a great buyer from their own books. Thanks so much.
Hi Martin, thank you very much for your glowing review of the Sherborne team.
5/5
GoogleThanks to the whole team at Rolfe East Sherborne. The process of valuation, listing & selling with Rolfe East was very posative. The team achived a high amount of interest in my property from day 1 & were able to secure close to asking price & we sold STC within less than 2 weeks of hitting the market. Communication throughout the whole process was clear & efficient. Would use again Extra thanks to Megan & Natalie for your dedication during the post agreed sale process.
Hi Neil, thank you for your lovely review of the Sherborne team.
5/5
GoogleGreat experience with Rolfe East Acton! Jay and Mehmet were both really helpful, friendly and responsive throughout the whole process. They made everything from the viewing to moving in very smooth and were always happy to help with any questions. Really appreciate all their help and would definitely recommend them!
Hi YongWoo, thank you very much for your review. We are so glad everything went smoothly for you.
5/5
TrustpilotExcellent customer service with very…
Excellent customer service with very helpful and friendly approach. Max and Ashley are the best estate agents in the town. They would go out of their way to accommodate and make sure everything is done smoothly without any stress. HIGHLY RECOMMENDED!
5/5
TrustpilotCC & GC
Just want to express our thanks to the team at Rolfe East in Sherborne. From the outset Laurence was helpful and either he or a member of his team were easily contactable. He also played a large part in coordinating the relevant teams of buyers, sellers and solicitors involved to obtain a successful sale in a difficult market. Also felt that he and the team dealt with us on a personal level and not just one of many and so we have no hesitation in recommending them.
1/5
TrustpilotMy experience with Rolfe East was…
My experience with Rolfe East was extremely disappointing and ultimately cost us over £1,100 in wasted fees. We agreed to purchase a property on Whitestile Road being marketed by Rolfe East and, before spending money on surveys, searches and legal work, specifically asked whether there were any issues with the property's history, planning permissions or approvals. We were told in writing that the property had been converted into flats in 2014 and that "all work has been approved." Months into the conveyancing process, serious questions emerged about planning permission and building regulations approval for the conversion. As we dug further, the information we had originally been given appeared inconsistent with later explanations from the agency. What was particularly frustrating was that, instead of acknowledging these contradictions and taking responsibility, Rolfe East repeatedly dismissed our concerns and focused on defending their position. We were forced to withdraw from the purchase because we were not comfortable proceeding with such uncertainty. When we raised a formal complaint and asked to be reimbursed for the costs we had incurred in reliance on the information provided, the agency refused. Buying a home is stressful enough without having to question whether the information you've been given is accurate. Unfortunately, based on our experience, I would not feel confident relying on Rolfe East's representations.
Thank you for taking the time to share your feedback. We’re sorry to hear that you felt disappointed by your experience, and we do understand how frustrating it must have been to incur costs during the conveyancing process. We take concerns of this nature very seriously. Our research showed that the conversion was carried out with all of the relevant permissions needed at the time, and we provided information based on what was available to us and understood to be correct. We appreciate that further questions arose during the legal process, and we regret that this caused uncertainty for you. While we do not agree with every aspect of your comments, we are sorry that you felt unsupported and that the matter concluded in this way. We always aim to communicate clearly and act in good faith, and we will take your feedback on board as part of our ongoing efforts to improve the service we provide.
1/5
GoogleAsked them to remove a for sale sign that had just been put up outside of my property (on council land without permission) only to be laughed at by Emma and told that I could speak to their boss. Appalling and will remember if I ever sell.
1/5
GoogleUnbelievably rude. I phoned last week to ask if they could possibly remove a sign from outside my house (council land but still no permission and blocks a safe view up the road of oncoming traffic). It is nowhere near the property for sale. No news so asked again today. She laughed at me and said they won't be moving it and I could speak with her boss who isn't available. Well the council seemed disgusted at your response Emma and have already been out to take photos. I will remember if I ever sell my property. Edit - thanks for the reply, but unfortunately completely inaccurate as Emma highlighted very quickly it is council land whilst sniggering. She knows where it as do you so simply remove it. I will call again at my convenience, not yours. Fully deserving of a 1 star review due to her reaction.
Dear Daniel. Thanks for your review. You called our office and asked that a sign be removed from your property. We do not have your property on the market with us. You called from an anonymous number. When asked by my colleague Emma, you would not leave your phone number with us. I wanted to call you back to establish where the board had been placed so that we could change or remove it. We had no way of contacting you. We do not feel this warrants a 1 star google review. Please contact us to discuss this on 01935 814 929. Thanks. Laurence Truett. Managing Director.
5/5
GoogleI cannot stress enough how wonderful the team at Rolfe East Sherborne are, from the moment I contacted them to sell my home of 36 years, from having Laurence visit to do a valuation and the house going on the market was all done with little or no stress to myself. Within 6 months i accepted an offer and was able to start the process of buying our new forever home, unfortunately my sale fell through at the last minute due to no fault of my buyers. Megan stepped up and gave much needed support, dealt with the estate agents I was buying from and we put my home back on the market, a few weeks later I accepted a new buyers offer, and was able to renew my offer for our new home which was accepted again Megan and the team kept everyone aware of progress, they didn't have to, but because of the care shown by Megan, Laurence and the team taking the pressure off me and doing what they do so fantastically well, I am now living the dream in my chosen forever home in Cornwall, I really can't thank the Rolfe East team enough for everything, fromstart to finish they have gone above and beyond to ensure I got the right result. I also asked for recommendations for solicitors to use, one of the recommended was Natalie Howell at Mogers Drewet also amazing. The service at Rolfe East is second to none, thank you all so very very much for all your care and attention.
Hi Amanda, thank you very much for taking the time to leave your review. And thank you for trusting the team to sell your home of 36 years. We are pleased with the outcome and wish you many happy years in your forever home in Cornwall.
5/5
GoogleI was in two minds about using a traditional estate agent, but was very pleased that I decided to use Rolfe East to sell my property in Sherborne. Laurence and his team (Megan, Natalie & Emma) were always friendly and helpful, and communications were excellent. Despite a rather 'flat' market I had a good number of early viewings and completed on a sale in just over two months. Highly recommended.
Hello M H, Thank you for leaving your review for the Sherborne team, and for choosing us to sell your property.
5/5
GoogleWhat an exceptional team! The whole team were outstanding in their determination to get the result that was (desperately) needed. To say that they are outstanding is an understatement! Thank you for your diligence, professionalism and support.
Hi Andrew, thank you very much for your glowing review of the Sherborne team!
5/5
GoogleDealing with Rolf East in Sherborne was a very positive experience. They were recommended by a colleague. Laurence and his team (Megan, Natalie and Emma) were always available and kept us informed of progress regularly. The whole process from initial meeting to completion took just over three months. When you look around Sherborne the number of Rolf East boards with Sale Agreed on them is impressive. Highly recommended.
Hi Malc. Thank you for your lovely review.
5/5
GoogleMehmet was brilliant throughout my first home purchase in Acton. As a first time homer buyer, I had endless questions - from bills to renovation queries - and whenever I called, I'd always get a callback within a couple of hours without fail. He was also great at chasing things down. Whether that was getting specific answers from the seller or their solicitor which helped keep things moving. Exactly the kind of agent you want in your corner. Would highly recommend Mehmet and the team.
Hi Tonya, thank you very much for your glowing review and feedback of Mehmet & the team.
5/5
GoogleMehmet was helpful, courteous and responsive during our purchase process and our thanks to him and members of his team James and Ash for their support and co-ordination. All the best!
Hi Heather, thank you very much for taking the time to leave a review for the Acton team.
5/5
GoogleJay was very helpful with our rental search and in the end helped us secure a beautiful home. Would highly recommend him.
Hello Jen, thank you for review of Jay. We hope you enjoy living in your beautiful home :)
5/5
Googleaccurate, prompt and efficient work specially by Mehmet and James. Fees are also very competitive. Would happily use this Estate Agent again. Received an acceptable offer within a week of putting my property on the market and transaction took less than 2 months overall.
Hi Pablo, thank you very much for your review of Mehmet and James. We hope to work with you again in the future.
5/5
Google5 star for Mehmet and James. Both are Very good estate agents. Highly recommended. Purchased house from them. They listened to all my requests.
Hello, thank you for taking the time to leave a 5 star review for Mehmet and James. We hope you are enjoying your new home.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Sherborne has the most, with 266 reviews rated 4.6 out of 5, followed by Ealing (Rolfe East) with 149.
The four Rolfe East offices, by town:
Yes. In The Trusted Agent 2026 awards: Rolfe East, Sherborne won Trusted Agent.
