Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleAsh and the team been very supportive for us, a first time buyer couple. They sealed the proposed offer very quickly, they communicated between us and owner very transparently and timely. Ash showed us home couple of times outside of hours and even waited my silly questions and measurements patiently:) toward to final stages we were on a very tight schedule but with their chase to solicitors of both party and owner itself we managed to move in time. Previous owner was also a lovely person apparently but I dont think this will be possible without the rolfe east team. We were lucky to work with them! Thanks so much Ash and team!
We dont plan to sell in close future, but if we do so in the future we know where to go!
Melike · 16 December 2025 · Rolfe East Ealing (66 High Street)
Agent replied · 16 April 2026
Hi Melike, thank you very much for your detailed and glowing review about Ash and the team. We are delighted you managed to move in time, and hope you are happy in your new home.
★★★★★ 5/5
GoogleRolfe East excelled themselves with the handling of a rather complicated house sale. Under solicitors instructions we had to get three estate agent valuations before matters could progress and Laurence's approach to the whole process was head and shoulders above the other two. What started, thanks to solicitors dragging their heels, as a very frustrating business was soon turned around by the very professional work carried out by Laurence to get the property to market and the excellent work of his team especially Megan who was brilliant throughout. Viewings came the first week and followed at regular intervals.
This was down to the excellent sales skills shown by Laurence who could show people the potential of the property rather than just letting people walk around on their own. Something sadly lacking with a lot of estate agents. The house was sold with us being kept informed of the progress throughout.
I would certainly recommend Rolfe East their whole approach is excellent
John · 13 December 2025 · Rolfe East Sherborne
Agent replied · 16 April 2026
Hi John, thank you for taking the time to leave your review for Laurence and the team, much appreciated. We are pleased their professionalism shone through.
★★★★★ 5/5
GoogleForget the rest, Rolfe East (Sheborne) are simply the best for North Dorset & South Somerset. Natalie in particular was an absolute superstar, ably supported by the rest of the team based in Sherborne. I couldn't recommend them enough!
Lindsay · 11 December 2025 · Rolfe East Sherborne
Agent replied · 16 April 2026
Hi Lindsay, thank you very much for your review.
★★★★★ 5/5
GoogleWe had a fantastic experience with the recent sale of our house - Laurence made the process smooth and was incredibly professional.
Jon · 11 December 2025 · Rolfe East Sherborne
Agent replied · 16 April 2026
Thank you Jon, for your super 5 star review.
★★★★★ 1/5
TrustpilotMisleading and unprofessional experience
I drove all the way from Egham to Ealing to view a property yesterday evening, only to find out that an offer had already been made. The agent withheld this crucial information and allowed us to view the property under the pretense that it was still available. This was a waste of time and very disappointing. Transparency should be a basic standard in property dealings.
Theone · 26 November 2025 · Rolfe East Sherborne
Agent replied · 24 September 2026
We have reviewed your complaint and believe there has been a simple misunderstanding.
You viewed the property on 25th November 2025. We did advise that offers had been made, but none had yet been accepted. Lettings properties remain as available until a holding deposit is paid; in this case, the landlord had not accepted any offer at the time of your viewing.
On 26th November, the agent tried to call you for feedback and to ask whether you wished to make an offer, but you did not answer or return the call. Later that day, the landlord accepted one of the existing offers.
At the time of your viewing, the property was fully available and you had the opportunity to make an offer for the landlord’s consideration.
We therefore respectfully ask that you remove your review.
★★★★★ 5/5
GoogleAlways professional and approachable the communication and advice during the buying process from Laurence, Megan, Natalie and Emma was prompt and accurate. They were all an absolute pleasure to deal with and I have no hesitation in recommending the whole Rolfe East team.
Jim · 25 November 2025 · Rolfe East Sherborne
Agent replied · 25 December 2025
Hi Jim. Thank you for sharing your experience with the Sherborne team.
★★★★★ 5/5
GoogleWe have just settled into our new home after selling with Rolfe East Sherborne. It has been a lengthy process for reasons out of everyone’s control, but we are so very thankful for all the efforts from Megan, Natalie and the rest of the team. Megan has been incredibly attentive, responsive and helpful throughout. We are now out of the area, but would feel confident using Rolfe East again should the opportunity arise. Thanks again guys! 🏠
Yasmin · 13 November 2025 · Rolfe East Sherborne
Agent replied · 25 December 2025
Hi Yasmin, thank you for taking the time to leave your review. We would love to work with you again should the opportunity arise :)
★★★★★ 5/5
GoogleMegan and Laurence did a great job of selling our property in a tough market
Richard · 26 October 2025 · Rolfe East Sherborne
Agent replied · 25 December 2025
Hi Richard, thank you for your pleasant review. Much appreciated.
★★★★★ 5/5
GoogleThe entire Sherborne team were kind, patient, professional and efficient during my first ever house sale.
Barry · 26 October 2025 · Rolfe East Sherborne
Agent replied · 25 December 2025
Hello Barry, thank you for your kind words about the Sherborne team.
★★★★★ 5/5
GoogleI have just purchased a property through Rolfe East Sherborne i had a very positive experience all their staff especially Natalie have been amazing. I would definitely recommend them for selling or buying a property.
Susan · 26 October 2025 · Rolfe East Sherborne
Agent replied · 25 December 2025
Hi Susan, thank you for sharing your positive experience with Natalie and the team.
★★★★★ 5/5
GoogleMy purchase of a cottage was not straight forward or easy but Natalie and Megan were really helpful and efficient. They were always easy to contact and returned emails and calls very promptly. They even recommended a very good solicitor. Thank you for your support and tenacity.
Sue · 26 October 2025 · Rolfe East Sherborne
Agent replied · 25 December 2025
Hi Sue, thank you for your review and sharing your experience.
★★★★★ 5/5
GoogleBrilliant estate agent to deal with. They have a genuine care for your best interests unlike other agents i have worked with over the years. Emma and the team are a pleasure to work with. Highly Recommend.
Jake · 16 October 2025 · Rolfe East Ealing (66 High Street)
Agent replied · 23 October 2025
Hi Jake, thank you for your 5-star review. We really appreciate it, and are happy Emma & the team are a pleasure to work with.
★★★★★ 5/5
GoogleThank you for all the help and advice with the sale of my mothers property which wasn't the easiest with me also living two hours away. Megan and Natalie never gave up and should be proud of themselves. I would recommend Rolfe East without any hesitation.
Eunice · 16 October 2025 · Rolfe East Sherborne
Agent replied · 16 April 2026
Hi Eunice. Thank you for your lovely review. We are delighted Megan and Natalie were there for you every step of the way.
★★★★★ 4/5
GoogleCeo was very helpful
Maria · 16 October 2025 · Rolfe East Sherborne
Agent replied · 16 April 2026
Thank you, Maria.
★★★★★ 5/5
GoogleThank you Rolfe East & specifically Megan for making our house purchase as painless as possible. The service we received from all the team was friendly & reassuring with prompt responses to any questions or requests. Any niggles were smoothed away and the whole process from our offer being accepted up to completion took only 8 x weeks which is amazing!! Good job all!
Caroline · 12 October 2025 · Rolfe East Sherborne
Agent replied · 9 September 2025
Hi Caroline, thank you for your glowing review!
★★★★★ 5/5
GoogleThe whole team were/are amazing. Prompt responses and great communication, really helped keep us informed and kept the sale on track. Completed Friday and even though a chain, the sale went through in good time. The team is small, personal and they all work extremely hard. Laurence got house on market in super quick time, again with great communication. We got lots of viewings and the viewings were carried out by the team themselves, rather than stand ins. Team got really good feedback from viewers.
Kim · 12 October 2025 · Rolfe East Sherborne
Agent replied · 16 April 2026
Hi Kim, thank you for your glowing feedback. :)
★★★★★ 5/5
GoogleI had an excellent experience with Rolfe East. Their team was incredibly responsive, professional, and always willing to go the extra mile to help. Whether I had questions or needed assistance, they were quick to respond and provided clear, helpful information. Their professionalism made the entire process smooth and stress-free. I truly appreciated how attentive and supportive they were throughout my time with them. I highly recommend Rolfe East to anyone looking for a reliable and customer-focused letting agency!
Thank you Ana and Barry
István · 12 October 2025 · Rolfe East Sherborne
★★★★★ 5/5
GoogleFrom start to finish, Rolfe East has been fantastic with the sale of my flat. They were always a friendly face or voice I could count on to be reassured throughout the whole process. This was very much felt towards the end where, throughout the stresses of the last few days, they kept me calm and informed of every little detail. I would highly recommend Laurence and his amazing team in Sherborne.
Sanchia · 12 October 2025 · Rolfe East Sherborne
Agent replied · 16 April 2026
Hello Sanchia, thank you very much for your review. We are glad Laurence and his team were able to be the friendly faces needed. We wish you all the best, and Happy New Year!
★★★★★ 5/5
GoogleAsh Patel acted for the seller in a property that I’ve just purchased in Shepherds Bush. Even though Ash was instructed by the seller, he was so helpful and professional throughout the whole transaction and helped to keep it on track. I would definitely recommend him and use Rolfe East for any future sale.
Leanne · 9 October 2025 · Rolfe East Ealing (66 High Street)
Agent replied · 23 October 2025
Hi Leanne, thank you very much for your review. We hope you are enjoying your new home.
★★★★★ 5/5
GoogleWe recently bought our flat with the help of James and Ash, and we couldn’t be happier with the experience. They were incredibly helpful, always available, and offered great advice whenever we needed guidance throughout the process. Their professionalism and support made everything much smoother and less stressful.
Lluis · 9 October 2025 · Rolfe East Ealing (66 High Street)
Agent replied · 23 October 2025
Hello Lluis, thank you for your review. We hope you are enjoying your new home, and are pleased James & Ash made the process much smoother.
★★★★★ 5/5
GoogleThese guys have impressed me with the local knowledge and the fair and realistic assessment of prices. James is doing amazing job in dealing with clients and vendors. We have now been both on the vendor and the sale side and we were absolutely impressed. How James has handled difficult solicitors and misinterpretations of situations and kept the deal on track has been impressive! We spoke to our buyers after completing the sale recently and they were also extremely impressed.
5 star all day long based on what my wife and I have experienced from the team over the last few months. And a couple of years ago when we were buyers.
Keep the good work up guys!
Dimitar-Alexander · 9 October 2025 · Rolfe East Ealing (66 High Street)
Agent replied · 23 October 2025
Hello Dimitar-Alexander, thank you very much for your glowing review. Our aim is to always deliver a 5-star service and we are proud James did just that. Thank you for trusting Rolfe East with your purchase & sale.
★★★★★ 5/5
GoogleI have personally dealt with James Williams of Rolfe East Acton over several years and he has sold a number of properties for our company. James, Ash and the Acton Branch team have been consistently helpful, responsive and professional and I highly recommend them. I would certainly use Rolfe East again
Pat · 9 October 2025 · Rolfe East Ealing (66 High Street)
Agent replied · 23 October 2025
Hi Pat, thank you for taking the time to leave your review of our Acton branch. We are pleased to have you as a long-standing client, and hope to continue working with you.
★★★★★ 5/5
GoogleWe finally achieved the sale of our house in August after twelve months on the market. It was a rather up and down process, with prospective buyers withdrawing along the way for various personal reasons.
Communication was excellent; Natalie kept us up to date with good news and disappointing news and she helped us to remain positive. We noted that all our enquirers spoke highly of the response they received from all the Rolfe East team.
Natalie’s hard work and perseverance helped bring the sale to completion when there was often a disappointing response from the other agents and solicitors in our chain.
Our buyer commented “I have to say that Natalie was the best person we dealt with throughout the process; she really helped speed things along at the end”.
We are happy to recommend Rolfe East for their excellent professional approach.
John & Maureen Bingham.
Maureen · 9 September 2025 · Rolfe East Sherborne
Agent replied · 16 April 2026
Hi Maureen. Thank you for these kind words. We are very proud of Natalie and the team, and it is always pleasing to hear that they are appreciated.
★★★★★ 1/5
GoogleTerrible experience selling. Didn’t price for the market - pricing too high initially and missing a valuable window. Typical sales patter on updates, which were minimal unless they were asking for price drop after price drop. Team seem too busy to get in touch but can’t sell a property…..Do not use them as a sole agent or use their suggested auction route. Another big, fat, waste of time. Amateurs.
Editing due to inaccuracies in owners response & give more detail:
1. The property wasn’t on with another agent. I had engaged in the sales process one year before and was at pains to explain that they had overpriced it and I wanted transparency. The asking price was suggested by RE, so your claim it was priced to high is an outright lie & there was no mention of leasehold complications. During the time with you the property price needed to be slashed £65k. A realistic price up front would have made better use of the seasonality and likely sold the property.
2. The tenant in situ was not mentioned as an issue at any point, so this is ‘new’ news. This could have effectively been handled by an effective sales team, as they were out of contract & exchange / completion could easily be managed via the conveyancing process.
3. Communication was raised with Richard S a complaint and he agreed it wasn’t acceptable, yet you now go back on this. He agreed other routes should have been suggested a month sooner. So while you may have been responsive (at times) you aren’t proactive). So I stand by my comments. It was only when challenged by me to back your positions up with data that we got somewhere.
4. The option of renting the property was discussed. You are contradicting yourself by saying the tenant in situ was an issue and that I should rent an already rented property.
5. The asking price has gone down another £20k - I think you’re confusing me with another property.
As requested I’ve reconsidered my review and provided more detail so it is clear the kind of outfit you run. You were unable to achieve any price for my property, so while you may find my review unfair I feel it highlights the issues of dealing with your agency and your limited reach, so others can avoid you if they choose.
Lenks · 25 August 2025 · Rolfe East Ealing (66 High Street)
Agent replied · 23 August 2025
Dear Lenks, we were surprised to see such negative comments. We have as a matter of company standard, investigated this situation and found the following:
When you instructed us to market and sell your property in January 2025, you already had it on with another agent. We do not know if the marketing price was your valuation or the agents, but we did advise you at the time that we believe in our professional opinion that the price was too high for the current market. Which had been going through an adjustment period, due to complications found with some leasehold properties.
You also had what can be a hindering factor due to the fact you had a tenant in situ, and this can delay the process and cause obstacles if they do not move out when their notice expires or obstruct us gaining access for viewings. Therefore it can be off putting to some purchasers and it is something we legally need to declare to potential buyers. We agreed a lower marketing price with you but also explained that we still felt this price was still higher than the market would dictate. There were various emails sent between you and the team over the next few weeks. Some of which referred to phone conversations that were had or arranging times to speak. This seems to dispute your comments saying there was a lack of communication. Within the emails we can see there were discussions about the ongoing marketing, and some conversations discussing the realistic price. The team also provided comparable evidence of other properties on the market to back up their opinion. During this time the team discussed options with you which were in part, but not only about a price reduction to build up more interest. They also gave you other options like renting the property until the market value caught up to your level of expectation on the achievable price.
Although you did respect their opinion and reduce the price, it was not enough to realise the interest you and we wanted for your property.
You then had a discussion with a covering member of the team who made you aware of another option which had not been discussed before. This was to use our auction service which had worked successful for some of our clients in the past. We did not promise it would be the solution. It was put to you as an option which you did not have to take. But you decided to go ahead after you were told how it works. When this solution was unsuccessful you took your property off the market.
From what we can see the team kept in contact with you and advised you professionally. Our service is always our priority and we endeavour give each them a bespoke service to suit their needs, but we also make sure all our clients properties have the same attention paid to them. You were given advice and options which is what any professional agency would do in order to help their clients reach their goal of selling.
It also seems that if neither us nor the other agent you previously instructed were able to sell the property, there was a reason and price is normally a major factor. However, unlike your previous agent we did advise you to lower the price, whilst trying to achieve the best price possible for you, which is our job. We would also like to point out that another property in the same block which is being marketed by another agent has recently reduced the price to sell. It has gone down to a price which is £20,000 less than the price you had with us after we reduce it, and before you decided to try the auction route.
We feel your review is unfair and unjustified. It seems like it has been done because you were not able to achieve the price you wanted for your property, and as we were the most recent agent to market your property, you have decided to take out your frustration on us. On this basis we would ask you to reconsider your review and remove it from this public website. If you would like to discuss this further please feel free to contact us & one of the directors would be happy to speak to you
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
