Every review we hold for the Sherborne office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleIt's taken me a while to review this after our big move to Australia. I would like to thank Laurence, Megan and the rest of the team for their professionalism, calmness and support with the sale of our house.
They showed experience and gave excellent advice at some critical moments in the early stages of the sale.
Many thanks again!
Jason · 22 September 2024
Agent replied · 9 November 2024
Hello Jason. Hope all went well with your big move to Australia, and your are settling well. Thank you very much for your review.
★★★★★ 5/5
GoogleWe had a fantastic experience with the recent sale of our house - Laurence made the process smooth and was incredibly professional.
Jon · 11 December 2025
Agent replied · 16 April 2026
Thank you Jon, for your super 5 star review.
★★★★★ 5/5
GoogleLaurence provided the best analyses when valuing my house and together we created an effective selling /pricing strategy. Laurence and his team gained multiple interested parties through maximising their database, creating a fab Rightmove advert and professionally presenting the house benefits during viewings. This allowed us to generate multiple bids. We had originally strategised and agreed on a guide price of £580,000 to generate interest, and we actually achieved £615,000!
But then the stressful work really began as seeing the house to completion in this post-Covid world is hard work! I was amazed at the team's (Megan and Natalie) tenacity at this time to push through an exchange and completion against the backdrop of this slow, ineffective, bureaucratic and lowly staffed legal world we are all now forced to endure. They were awesome and simply didn’t give up, even fielding calls and texts far out of working hours and weekends. I cannot speak highly enough of them all. Having approached and investigated other agents in order to instruct on my house…. Well….the experience with Rolf East was far superior. I genuinely believe no other agent would have given me the same service or achieved such a good final selling price. Thank you Laurence for returning my faith in the estate agent industry. Up until Rolfe East came along, and largely as a result of poor previous experiences, I admit I had little if any faith in any of them! A very big thank you to you all!
Darren · 22 June 2023
Agent replied · 21 June 2024
Hello Darren. Thank you for taking the time to leave such a glowing review for our Sherborne office. We are thrilled Laurence, Megan & Natalie returned your faith in the estate agent industry.
★★★★★ 5/5
GoogleWe marketed a village cottage property as executors in early March 2022. From the original visit and valuation carried out by Mr Laurence Truett together with his detailed marketing brochures, the entire process was seamless. Despite challenging boundary complications, the staff and particularly Megan and Natalie were always well informed, accurate and able to keep us up to date. Always amazed at their late and often out of normal office hours availability. Always professional and courteous, I have no hesitation in recommending Rolfe East in Sherborne to market any property for any potential future client.
Paul · 22 June 2023
Agent replied · 21 June 2024
Hi Paul, thank you for your 5 star review and kind words.
★★★★★ 5/5
GoogleWe used Rolfe East to purchase a small property. Megan was very flexible on allowing us to view several properties outside of normal working hours.
The communication was excellent and during the purchase process when things went quiet, Megan and co were more than happy to step in and chase the seller and their solicitor, which got things moving again.
This all resulted in a clean and quick purchase experience.
You should be very proud of the Sherborne team for their professionalism and friendly manner. Well done to you all.
Scott · 22 June 2023
Agent replied · 21 June 2024
Hi Scott, thank you for your lovely review. We are very proud of the team in the Sherborne office.
★★★★★ 5/5
GoogleOur house sale and purchase was far from straight forward, however, Laurence and his team kept us informed all the way to completion and were always approachable and friendly. Natalie and Megan went out of their way to ensure that negotiations ran as smoothly as possible. Lily, in the office, deserves mention too as she is always friendly and approachable. All go above and beyond 'call of duty'.
We have recommended and will continue to recommend Rolfe East for their pro-active and professional service.
Maggie · 22 June 2023
Agent replied · 21 June 2024
Hi Maggie, Thank you very much for your lovely review. We wish you all the best in your new purchase.
★★★★★ 5/5
GoogleLaurence and his team, with particular mention of Megan, have been exceedingly thorough and patient throughout what proved to be a very long and protracted sales process(not of their making I hasten to add).
They have been quick to respond to my queries and questions, always return calls within a reasonable time frame, and have pursued the many enquiries and complex details with great professionalism, always keeping me informed.
I have no hesitation in thoroughly recommending Rolfe East.
I wish the staff and business well, particularly in the more challenging times we are currently experiencing!
Jane · 22 June 2023
Agent replied · 21 June 2024
Hi Jane, thank you very much for your google review, we are so pleased you were happy with our service.
★★★★★ 5/5
GoogleLaurence and the team are professional and very helpful. I would strongly recommend them.
A · 12 January 2026
Agent replied · 16 April 2026
Thank you very much for your review, A Hult.
★★★★★ 5/5
GoogleWe have now moved! Rolfe East were the agents who sold our house and also for our onward purchase. Thanks Laurence and the whole team! And particularly special thanks to Natalie who conducted lots of viewings and then kept chasing everyone until we got the keys! I wouldn't hesitate to recommend Rolfe East to anyone.
Sam · 22 September 2024
Agent replied · 22 October 2024
Hello Sam, thank you for your glowing review.
★★★★★ 1/5
TrustpilotMisleading and unprofessional experience
I drove all the way from Egham to Ealing to view a property yesterday evening, only to find out that an offer had already been made. The agent withheld this crucial information and allowed us to view the property under the pretense that it was still available. This was a waste of time and very disappointing. Transparency should be a basic standard in property dealings.
Theone · 26 November 2025
Agent replied · 24 September 2026
We have reviewed your complaint and believe there has been a simple misunderstanding.
You viewed the property on 25th November 2025. We did advise that offers had been made, but none had yet been accepted. Lettings properties remain as available until a holding deposit is paid; in this case, the landlord had not accepted any offer at the time of your viewing.
On 26th November, the agent tried to call you for feedback and to ask whether you wished to make an offer, but you did not answer or return the call. Later that day, the landlord accepted one of the existing offers.
At the time of your viewing, the property was fully available and you had the opportunity to make an offer for the landlord’s consideration.
We therefore respectfully ask that you remove your review.
★★★★★ 5/5
GoogleWe both sold and bought our property through Rolfe East and Laurence was amazing! He's very down to earth, understood us and made this experience smooth and effiecent as possible. Megan, Lilly and Natalie were all superb and kept us fully in informed at all times, whether the update was big or small and it was all stress free - it made it a personal experience for us. Fab team and would highly recommend.
Marie · 22 June 2023
Agent replied · 21 June 2024
Hello Marie. Thank you so much for your lovely, and kind words about our Sherborne office. We are glad the selling process was smooth and efficient.
★★★★★ 1/5
TrustpilotVery disappointing experience with…
Very disappointing experience with Rolfe East Northfields. You literally have to beg them just to apply for a rental property, sending emails, calling and constantly chasing for updates. Even arranging a viewing requires phone calls, as email communication is almost nonexistent.
Marta · 22 May 2026
Agent replied · 24 September 2026
Dear Marta,
Thank you for sharing your concerns. We are sorry to hear that your recent experience did not meet your expectations. We take complaints seriously and have reviewed the circumstances.
The property attracted a very high level of interest, with many enquiries coming in by both phone and email. This meant that unfortunately it took longer than usual to respond to everyone. You were booked in for a viewing and given the same opportunity as other applicants who attended during the allocated viewing period.
Regarding the viewing, we expect all staff to provide a professional and helpful service. We have reviewed the feedback received and note that another attendee praised the way the viewing was conducted. The agent’s request regarding parking was intended only to avoid inconvenience to local residents.
Most attendees made offers and although the property may have appeared as “let agreed” online, it remained available until a holding deposit was paid. By sending the application form, the agent was therefore giving you the opportunity to make an offer while the property was still available.
I hope this clarifies the position. If you would like to discuss the matter further, our Sales and Lettings Director would be happy to speak with you.
★★★★★ 5/5
GoogleI have just completed on a property sale with Rolfe East and cannot rate Laurence and the team (especially Sophie) high enough.
A buyer was found for my home within a week of it going on the market, which was amazing. The whole team including Megan and Natalie were communicative, quick to respond and went over and above in order to get my sale finalised and completed. They kept me informed at every stage of the sale in a timely fashion.
A super friendly, communicative and professional service from all involved. Would highly recommend.PositiveResponsiveness, Professionalism, Value
Clare · 23 October 2022
Agent replied · 21 June 2024
Hi Clare, thank you very much for taking the time to write your glowing review! We will pass your feedback onto the team.
★★★★★ 5/5
GoogleI cannot praise Role East Estate Agent of Sherborne highly enough
From the initial visit by Laurence, the Managing Director, through to the marketing, arranging viewings and onto final sale the staff were so professional.
An immense thank you to Sophie who worked very hard to obtain quite a few offers in such a short space of time.
Communication both verbal and written was exceptional
If you are looking to sell your property then Rolfe East is most definitely the estate agent to market through.
A very positive experience
Thank you to all the teamPositiveResponsiveness, Quality, Professionalism, Value
Adrian · 23 October 2022
Agent replied · 21 June 2024
Hi Adrian, thank you so much for your wonderful review. Thank you for choosing Rolfe East :)
★★★★★ 5/5
GoogleI admire the professionalism of Rolfe East, they were very efficient in keeping the sale rolling forward despite the ineptitude of others at times. Personally I found the whole experience enjoyable and at times humorous! I also think that given the amount of time involved from listening onwards, attention to detail and desire to drive the sale to a conclusion that it was very good value for money. Sophie Chiswell was my 1st point of contact and she never failed to respond to any of my questions and queries plus all appointments were kept on time.PositiveResponsiveness, Professionalism, Value
Chris · 23 October 2022
Agent replied · 21 June 2024
Hello Chris, thank you very much for your feedback!
★★★★★ 5/5
GoogleA big thank you to Laurence, Megan, and Emma, who assisted enormously in handling a sale complicated by unexpected delays in obtaining probate. Very friendly and helpful at all times, during some difficult negotiations. Highly recommended.
Robert · 16 February 2026
★★★★★ 5/5
GoogleSuperb work from Natalie! Helpful and friendly, with perfect professionalism throughout. Natalie was on the ball through an extended sale/purchase, and we always knew exactly what was going on. Thanks
Nick · 25 May 2025
Agent replied · 16 April 2026
Hello Nick. Thank you for your glowing review of Natalie! We will be sure to pass along your feedback.
★★★★★ 4/5
GoogleThey say a house purchase is one of the most stressful experiences of your life - and they're right ... but when I was on the verge of giving up Laurence from Rolfe East stepped in and took (nearly) all the pain away.
We moved quite a distance and it wasn't easy to view the property at a time convenient to all parties - this is where the virtual viewing facility came into its own. Wow, close ups of everything we forgot to look at in the flesh and a measuring tool to see where our furniture would fit (although don't take this as absolutely accurate).
Don't be shy about asking what you might think are silly questions, they will endeavour to get the answer for you.
There is work to do, but I know this will be the home of our dreams. Thank you.PositiveProfessionalism
Anne-Marie · 22 June 2022
Agent replied · 21 June 2024
Hi Anne-Marie. Thank you for your kind words. We are thrilled you have the home of your dreams!
★★★★★ 4/5
GoogleWe were house hunting for over a year in the Sherborne area, Sophie, Megan and Natalie were always on the ball and called us whenever an appropriate house matching our criteria came available. We finally purchased a house just outside sherborne and the whole process was carefully monitored by the team, with regular updates and communications. It was a simple no chain transaction but the ladies in the Sherborne office were always knowledgeable and accomodating with queries and viewing requests.
Kate · 22 June 2022
Agent replied · 21 June 2024
Hi Kate. Thank you very much for your lovely words. We hope you'll be very happy in your new home. :)
★★★★★ 5/5
GoogleLaurence and his team Megan, Natalie and Lily did an amazing job selling my parent’s house quickly and efficiently. With me being overseas made it more difficult but they made the whole process much easier than expected. Would definitely recommend them if you are looking for professional friendly real estate agents in Sherborne and surrounding areas.
Nikki · 22 April 2024
Agent replied · 21 June 2024
Hello Nikki, thank you very much for your review, we are pleased everything went quickly and efficiently for you.
★★★★★ 5/5
GoogleWe can't praise Rolfe East enough. When the valuation of our bungalow arrived we thought it somewhat optimistic, but we were wrong. We had far more viewings than we'd expected - full marks to the Sherborne team for pressing our case - and when the offers came we began to realise that the original valuation had been broadly right all along. The offer we eventually accepted, although a little below the asking price, simply would never have come without there having been real interest in our property and a vital element of competition. So thank you Rolfe East and full marks to the Sherborne team!
Howard · 16 February 2026
★★★★★ 5/5
GoogleOur experience with Rolfe East has been fantastic at every step of the journey - from Laurence coming out to view our property - arriving at a valuation and strategy for selling - awesome sales details were prepared with a real understanding of how and to whom the property most likely to sell - day to day follow-up as we went live with details - proactive and reactive advice and consultation always available - Megan + Natalie in particular always chasing on our behalf - always getting back to us rapidly on queries - all round a great service. Many thanks indeed - would heartily recommend!
Richard · 16 February 2026
★★★★★ 5/5
GoogleLaurence and the team have been fab again in helping us to sell our house. We've used Rolfe East a number of times due to the exceptional support and service they provide. A big thank you to Natalie in particular who supported with the sale. Would always recommend this business if you want to sell your house.
Juliet · 23 January 2024
Agent replied · 21 June 2024
Hello Juliet. Happy New Year! Thank you very much for your kind review, we truly value returning clients.
★★★★★ 1/5
TrustpilotReally awful experience renting with…
Really awful experience renting with Rolfe East. We rented a house on Julien Road with a terrible landlord. The roof was leaking into our bedroom for 6 months and he refused to fix it. When we moved out he kept our full deposit because we hung pictures in the house and believes this is justification to repaint the entire house, we are now having to go through a lengthy process of entering a dispute to recover our deposit. Based on communication Rolfe East have clearly advised the landlord this is the correct manner to proceed.
Jim · 7 March 2025
Agent replied · 27 July 2025
Dear Jim,
We were very surprised to see your review of Rolfe East. As you are aware Rolfe East did not manage this property. Our property management team, however, did help from time to time out of courtesy to you and the landlord which was above and beyond our instructed level of service. You will find most agents would have directed you to the landlord when you had an issue and wash their hands of the situation, but we like to make sure that everyone we deal with is properly looked after.
We have investigated this case, by reviewing emails and all other communications with you and the landlord. We also gained information from contractors and the inventory clerk, and we have found your review has inconsistencies and missing information which paints a completely different picture of the events.
Firstly, when you reported the leak to us, we reported this to the landlord who instructed contractors to come to the house and investigate and resolve the problem. We cannot comment on what was done initially but the issue came back a few months later and the landlord asked us to get involved. We sent two separate contractors round to investigate. Once the best method to fix the problem which would cause the lease disruption to you and your family was agreed, the contractor who could do the work at the earliest possible date was instructed. We can confirm the repair was carried out before you vacated the property, so your claim the landlord refused to repair the roof in your review does not match.
In terms of your second claim referring to your security deposit, the majority landlords will get an inventory check in report carried out by an accredited inventory clerk when a tenant moves into a property. This is done so the true reflection of the condition of the property is agreed and signed by both the landlords and the tenant(s). When the tenancy comes to an end, an inventory report will be compiled once again for the check out. The checkout report notes changes which are not general wear and tear and is the responsibility of the tenant to repair. Both reports were completed in the case of your tenancy, and you were given a copy of both at the time they were compiled.
Your check out report shows over 4 pages of things which are your responsibility to pay for. However, the landlord decided to only charge for the holes found in almost every wall in the house which you claim were from hanging pictures, but most of them were fairly large as evidenced in the checkout report when compared with the check in report. Please also note that the tenancy agreement which was signed by you, states that holes should not be punctured in the walls of the house without the landlord’s permission, and this was not sought by you or given to you by the landlord.
The landlord instructed contractors to give them quotes to repair all the holes and cost was more than the deposit the landlord held. He therefore decided to keep your deposit as it would partly pay towards the cost of the repair. Again, we will stress that based upon the checkout report the landlord, was well within their right to ask for more to cover the other issues, but they did not.
Your assumption that Rolfe East advised the landlord on the “correct manner on how to proceed" is false. The landlord took advice from the inventory report, again which is carried out by an accredited and independent inventory clerk. Rolfe East never advise landlords what they should do in the case of withholding deposits, it is the landlord’s property and their decision. Most landlords will make their decisions based upon the checkout report.
We understand you might be frustrated with the situation, but the deposit dispute resolution has its place and is there for a reason. Therefore, we kindly suggest you remove your review and libellous claim again Rolfe East.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
