Reeds Rains, Sheffield reviews

Thank you so much for your recommendation! We're pleased to hear that Robyn Jackson and the rest of our team were able to assist you with kindness, patience, and helpfulness in your complex matter. Your appreciation means a lot to us. If you ever need assistance again, don't hesitate to reach out. Many thanks!

Anvar its always a pleasure dealing with you and we look forward to working with you again in the future. Thank you for taking the time to leave a lovely review for us.

This is very disappointing to receive a one star review, can you please confirm which property you tenanted as we cannot tell from your user name and this can be looked into. Please feel free to email branch separately with this information sheffield@reedsrains.co.uk I am sorry that you have felt the service from the Sheffield City Branch has been embarrassing as this is not how we wish to be perceived by our clients. Our 5 star reviews clearly evidence that we do endeavour to offer superb service from branch - and furthermore we would not publicise fake reviews.

Congratulations on the successful sale of your apartment! It's wonderful to hear that Augustine's perseverance made all the difference, especially in a challenging market. Providing great customer service and clear communication are top priorities for us, and we're thrilled that Augustine delivered on both fronts. Thank you for entrusting us with your sale, and we wish you all the best in your future endeavors!

5 Stars from a lovely client for help given by Kieran and Rhea. Thank you so much for taking the time to review our service.

What a kind review, thank you so much for taking the time to comment on the service received by Augustine.

Your very welcome Liz and thank you for your Review it is our pleasure and we hope that Elliott loves his new home :)

Good Morning, very disappointing to see such a bad review. I have checked our database and can see that you were referenced for a property with us however you decided not to proceed as your guarantor did not meet the reference criteria. In this instance then and as per your signed tenants holding deposit guide this would not become refundable. We are a professional letting agent and all tenants receive the same information in advance of making any enquiries to rent properties. We do not proceed until a tenants confirms that they are happy with the process.

Good Morning, we are deeply upset to receive a review such as this on a public platform. I shall answer your queries however. You were advised at the outset that we are neither your landlord or managing agent and you were given the details of your landlord to contact for any concerns during the tenancy. We provided you with their email address and a contact telephone number. Sadly as an agent are unable to act on their behalf as they look after the management of the whole building. We do not tolerate abusive telephone calls at Reeds Rains so your husband was asked multiple times to refrain from shouting and behaving in an aggressive manner. I would urge you to direct this complaint directly to your landlord and not to the agent who did everything professionally and in a timely manner to secure you a tenancy. I have sent your tenants welcome letter out to you again today by email that holds all of your landlords contact information.

Thank you so much for your review, it is much appreciated and I will personally pass this on to Ben, Olly and Emily. We hope that you will be very happy in your new home.

Thank you for sharing your experience! We're so pleased to hear that you and your boyfriend found an amazing flat through Reeds Rains. It's great to know that Augustine was amazing and always available to assist you throughout the process. We hope you enjoy your new home, and if you need any further assistance, please don't hesitate to reach out.

Thank you so much for your review Curtis, we are glad that you were pleased with the service you obtained from us. Should you require our services in the future we would be delighted to be able to assist you. Thank you again

Thank you for taking the time to leave Gus a review. It is great to hear that the team are looking after their clients so well. Welcome on board as a tenant.

Great meeting with you and I really look forward to doing business with you in the future. All the best

Hi, Thank you for your feedback. I’m really sorry to see a 1-star review, however we’re currently unable to identify you as a customer from the details provided. There is no name, property reference, or specific information included, and we’ve also noticed a number of similar reviews on your account, which makes it difficult for us to investigate or respond meaningfully. We take all concerns very seriously particularly regarding deposits and would absolutely want to look into this for you. However, we do need a few more details in order to do so. Could you please contact me directly at lisa.sharp@reedsrains.co.uk and confirm: The property you rented Your full name Any relevant details regarding your experience Once we have this, I will personally investigate and respond as a matter of urgency. Kind regards, Lisa

Thank you for your review! We're delighted to hear that Kieran has been responsive and polite in assisting you. Rest assured, we'll work diligently to ensure your property is marketed effectively and sold promptly. Should you have any further questions or need assistance along the way, please don't hesitate to reach out. We're here to help make your selling experience as smooth as possible.

Thank you so much for taking the time to leave us such a glowing 5-star review on Google! We are thrilled to hear that you had a positive experience with our services. Your feedback means a lot to us and serves as a great encouragement for our team to continue delivering excellent service. If you ever need anything in the future or have any questions, please don't hesitate to reach out to us. We're always here to help. Thanks again for choosing us and for your kind words!

Keith, it was although long winded (conveyancing) and absolute pleasure finding you a home in Sheffield. We hope to keep in touch and if you need anything further we would love to hear from you. Enjoy Sheffield :)

Great to hear that Kieran looked after you so well, we hope you have settled into your new home :)

Thanks so much for the lovely review! Augustine will be thrilled to hear this, we’re glad he could help you find the perfect place. 😊 …

Thank you so much for taking the time to write us a review, we hope you love your new home.

Thank you so much for your review, Rhea works very hard to provide great customer service. We very much look forward to looking after you during your move. Thank you again

It was a pleasure in selling your apartment Jonathan and thank you for taking the time to leave us a review. The team and I would like to wish you all the very best for the future.

Thank you so much for your kind review it really means a lot to us! 😊🙏 We’re delighted you were happy with the service, and it was a pleasure helping you. If you ever need anything in the future, we’re always here to help. 🏡✨ …