Reeds Rains, Sheffield reviews

★★★★★ 5/5

Google

I happened upon Reeds Rains whilst searching for a property and later to arrange a viewing. A problem occurred which resulted in an unexpected change of direction. This happened to be one of the best outcomes I could’ve wished for! Lisa is an absolute gem of a manager and her team are brilliant! Whilst using estate agents over the past few years, I have never had one that is so friendly, professional, helpful and supportive than Reeds Rains. I cannot recommend them enough! Thank you Lisa and George for a pleasant experience with purchasing my property.

Fiona · 31 March 2026

★★★★★ 1/5

Facebook

Horrible exploitative company that don’t care about their tenants Moved into our property in April 2024, mould round the bath, oven filthy inside, yellow stain on the mattress, no working washing machine for over the first 2 weeks of the tenancy, despite multiple requests for a fix, and you’d think this would be something the landlord would check before the move in date? Then in September the two bulbs that were working in our bathroom from the start of the tenancy went out within a week of each other, I understand as a tenant I am responsible for changing the lights but these were fitted differently to the ones in the rest of the property, I could not get them out no matter how hard I tried. I raised the issue to Reeds Rains by email and using the portal for maintenance requests, I also told them on the phone I am happy to change them myself but I need instructions but they said not to worry and they would sort it… over a month later and many calls and emails they finally sent someone round, we had to go over a month showering and using the toilet in the dark with the door wide open to let in a bit of light, the bathroom had no windows and neither did the hallway. I deemed this to be negligent towards our health and safety but Reeds Rains didn’t seem to think so, and we were offered no refund for the inconvenience or for the washing machine either. At the end of our tenancy we decided to leave due to many issues with the landlord, letting agent and building management company. I requested my deposit back after leaving but it took 2 months, me having to call every day on my lunch at work, and raising a dispute for the magical disappearing landlord that hides behind the letting agent to finally gives us his deductions. I requested his details multiple times but Reeds Rains refused to hand them out. They wanted to deduct money for a yellow stain on the mattress that was already there when we moved in and money for cleaning despite the fact we left the property in a better condition that what we found it in, I again disputed this but no response from the landlord after a full working week. Pathetic. I raised a complaint to the complaints department, was told no to compensation for the many issues we faced during the tenancy and was given quite a rude response. I spoke to George from Reeds Rains twice about my issues, again he was very rude and tried passing me onto the end of lease team who wanted to pass me onto the disputes team who wanted to pass me back to Reeds Rains. I was asked by the dispute team to provide proof that I raised my request for the deposit to be released at least 10 days before raising the dispute, I asked Reeds Rains for this 3 times as I’d requested this over the phone but they refused to send me out an email to confirm this. Strange. An absolute farce, I left the property 3 months ago and I’m still having to contact them daily and they could not care any less if they tried. I also spoke to a woman called Nicci who was extremely rude and told me they would hang up on me if I kept calling them. I find their company to be exploitative and I find their relationship with the landlord to have a detrimental effect on the tenants. Good luck getting anything fixed, the landlord spends weeks haggling the quote from the maintenance team, I was told this by them themselves when they came to fix a dishwasher that had been faulty for a full month

George · 18 July 2025

★★★★★ 5/5

Google

The service we have received from Reeds Rains, and in particular Ellena, is second to none. Ellena has been very helpful and knowledgeable in our search for a property and I have every confidence we will find the right one!

Donna · 14 March 2026

★★★★★ 5/5

Google

Augustine is a true credit to the branch. He was incredibly supportive at every stage of my move, always easy to reach and consistently providing clear, helpful answers. His professionalism and dedication made the process less complicated.

Leah · 14 March 2026

★★★★★ 5/5

Google

I had an excellent experience with Reeds Rains Estate Agents Sheffield. The team was professional, knowledgeable, and incredibly supportive throughout the entire process. They took the time to understand my needs and provided clear, honest guidance at every step. Communication was prompt and efficient, making everything feel smooth and stress-free. Their attention to detail and commitment to customer satisfaction really stood out. I highly recommend Reeds Rains Sheffield to anyone looking for a reliable and trustworthy estate agent. Truly outstanding service from start to finish!

Sohel · 9 April 2026

★★★★★ 2/5

Google

I booked a valuation with Reeds Rains and had it in my calendar, but after the agent was 15 minutes late I called the office and was told it had not actually been entered into theirs. To their credit, they quickly arranged for someone to come over. Augustine Mulenga then attended the valuation. The visit seemed normal at first, but he said he would go around the house alone to take photos and measurements while I stayed downstairs. I was alone in the house at the time, as my partner was away, and I found this very uncomfortable. What concerned me most was that we had not instructed Reeds Rains at that stage, and no explanation was given as to why photos were needed at an initial valuation visit, especially when no other agent had done this. He appeared to have a work tablet but took the photos on his phone, which added to my discomfort. I cannot comment on any later stage of the process, but this initial experience left a poor impression.

María · 31 March 2026

★★★★★ 5/5

Google

Fantastic service from start to finish. The whole team made selling my property smooth and stress-free. Particular thanks to Lisa and Augustine for their professionalism, clear communication, and dedication throughout the process. Highly recommended!

Chris · 14 February 2026

★★★★★ 5/5

Google

We had the pleasure of working with Augustine for our recent rental process, and we couldn’t be more satisfied with the experience. From start to finish, Augustine was incredibly responsive and helpful, guiding us step by step through each stage. His communication was impeccable, always quick to respond to our questions and concerns, no matter how minor. Even after the agreement was finalized, Augustine continued to assist us, ensuring that any follow-up matters were promptly addressed. His dedication to his clients goes above and beyond what we expected, and we are truly grateful for his outstanding service. If you are looking for a reliable, knowledgeable, and supportive estate agent, we highly recommend Augustine. Thank you, Augustine, for all your hard work and exceptional service!

Sreeja · 25 July 2024

★★★★★ 5/5

Google

Robyn Jackson is hands down the best agent I have ever had, and I've worked with many across London and now Sheffield. Her middle name should be Efficient! From the moment I made contact with Reeds Rains, she was able to get the ball rolling very quickly to get me onboarded. She was able to find me a tenant within two weeks of listing (previous agent had the property listed for months). She also goes above and beyond to help with even the smallest matters and on top of that, is incredibly personable. I would highly, highly recommend - don't waste your time with anyone else.

RON · 5 June 2024

★★★★★ 5/5

Google

Have been dealing with robyn jackson, the Lettings Manager. She has been very helpful and very knowledgeable in her field. There has been various things that needed doing in the lettings process, and this has not always been simple due potential tenants not responding Robyn has understood this and has worked really hard to do everything possible to please all parties. Her communication skills are absolutely fantastic and I have great confidence in her knowledge. She is an asset to the company. She has always kept me informed of what Is happening without me having to prompt her, which is like a breath of fresh air compared to other agents I have worked with in the past Thankyou so much for everything Robyn

James · 20 May 2024

★★★★★ 5/5

Google

George was really helpful and was a quick turnaround considering I only had less than 2 weeks to move out my previous flat.

Mjl · 14 March 2026

★★★★★ 5/5

Google

David Marshall has shown me round a couple of properties recently and has been great on each occasion, showed up on time and was able to answer my many questions. To add to this, I've also been dealing with George Bemba over the phone who has been nothing but extremely helpful despite my multiple calls and questions. I have nothing but praise for Reeds Rains so far.

Rob · 7 April 2026

★★★★★ 5/5

Google

Gus is a very charismatic kind young man who went out of hid way to help me would definitely be using him in the future

Reail · 14 February 2026

★★★★★ 5/5

Google

Augustine has been great throughout this entire process! He’s been there for any questions I’ve had & very helpful thankyou

Dilan · 14 March 2026

★★★★★ 5/5

Google

People be cerfull with them , without telling you, there asking deposit but, if you fail for some reason there not return the deposit. You have to earn more then 36000 a year . Be honest who earn that monay? There west my time there west time of the landlord and there chargin you as well because there keep the deposit discosting and staff are arogant to.

Roman · 14 March 2026

★★★★★ 1/5

Google

My experience with Reeds Rains Estate Agents has been nothing short of a nightmare. After moving into the flat we rented through them, we discovered numerous issues that should have been addressed before we even received the keys. The fridge was not working, the washing machine was out of service, and to top it off, we were only given one key for the entire flat, which is completely unacceptable. Despite reaching out to them multiple times, we have yet to receive any meaningful assistance. As a result, we've had to eat out for the past several days, incurring significant expenses due to the lack of a functioning fridge. Additionally, the inconvenience of having only one key led to my partner waiting for over 1.5 hours outside the main entrance yesterday. What's even more disheartening is the unprofessional response we received when my partner initially left a 4-star review before discovering these issues. Instead of addressing our concerns, the agent was more concerned about the rating. Furthermore, the agency has continuously deflected responsibility, pointing fingers at the landlord instead of taking ownership of the problems. It's clear that Reeds Rains Estate Agents failed to represent both the landlord and the tenants adequately. They had ample opportunity to ensure everything was in working order before handing over the keys, but they neglected to do so. This experience has left me extremely disappointed, and if a proper solution as soon as possible! Overall, I would strongly advise against using Reeds Rains Estate Agents if you expect a competent and professional service. Their lack of accountability and disregard for their tenants' well-being is utterly appalling.

Joe · 11 December 2023

★★★★★ 5/5

Google

Gus is a really happy, outgoing and professional individual. Always happy to help and a pleasure to be around.

Skye · 14 February 2026

★★★★★ 5/5

Google

Reeds Rains were my first choice of Estate Agent as they have had huge success with properties in my area. "Sold" Boards went up very very quickly so it was an easy decision to call them. Having made contact with the local office through the website someone called me back to arrange a meeting to value my property. Lisa, the branch manager visited me within a couple of days. She was most polite, friendly, very knowledgeable and professional. To say she “knew her stuff" is an understatement. If my property goes on the market I would like Reeds Rains to deal with it. I have great confidence in Lisa and her brilliant team as their actions speak louder than words.

Nige · 11 November 2023

★★★★★ 5/5

Google

I had the pleasure of speaking with Kieran and I couldn't be happier with the experience. From the get-go, Kieran was incredibly friendly, professional, and knowledgeable about the housing market. His expertise put me at ease, especially as a first-time buyer. I felt confident knowing that I was in good hands. When it comes time to purchase my first property, I will definitely be reaching out to Kieran. Highly recommend!

Holly · 20 May 2024

★★★★★ 5/5

Google

Great service - David was really helpful and gave us all the information we needed to know!

Sam · 14 February 2026

★★★★★ 5/5

Google

Augustine was absolutely amazing, made the whole process very quick and easy!

Kristína · 14 March 2026

★★★★★ 5/5

Google

Kylieann is really nice and friendly. She showed the property to us on time. She and Lisa replied my emails quickly and friendly. After we decided to buy the flat, they helped us to find a solicitor. Everything went smoothly. Lisa and Kieren helped me to buy a flat. As I could not find my solicitor almost 5 months! The whole process was killing me. But they helped me to chase the whole process. Their service deserves 5 stars!

LIN · 13 August 2023

★★★★★ 5/5

Google

Reeds Rains have a got a superstar employee with Lisa Sharp. Lisa has been fantastic with the sale of our property. She is super efficient. She is thorough and very on the ball. Keeps in contact (which is vital) and nothing is too much trouble for her. We have had so many hiccups with the sale and Lisa has lifted us up when we have felt down. She is so friendly and is like family. Will miss her xx

Sam · 14 July 2023

★★★★★ 2/5

Google

Our experience as tenants was overall quite disapponting. Our landlord selected their "tenant find" service which basically means that they do very little. The things they've done however, they haven't done too well. Occassionally they have been helpful though, but far from ideal. On the morning of our move-in day, we called them just to ask about details of the handover. We were surprised when the person on the phone went "weeeelll...". Turns out the flat didn't have a gas certificate. We didn't know until mid-day whether we were actually moving. At that time we already had our stuff packed up for the 5 hour journey and were returning our old flat. There was no prior notice given of any issues. Then they said they would wait for us to arrive but changed their mind when we told them we would only arrive after their closing time, as they couldn't be bothered waiting, even though they caused the delay. In the meantime they insisted we send them the deposit money straightaway and sign the contract ("it will only take 5 minues" is what we were told about reading a legal document in full!), so we had to do that while driving down. When we got to the flat thanks to our landlord, we were shocked at the state of the place after a professional cleaner they had arranged had supposedly been there. The flat was filthy, with covid tests lying about, underwear, kitchen surfaces dirty... Throughout our tenancy we luckily mainly dealt with the landlord. We only needed them to extend the contract into a rolling one after a year, and that wasn't easy either, with the person from the agency being quite forceful to push us into signing a full year's extension or leave. The final issue was when we needed an emergency visit from a plumber and they refused to help as it wasn't their responsibility. Overall, it feels that they are just a glorified advertising board and evertyhing else is someone else's fault/responsibility (contractors, other agencies, cleaners, central team...).

Pavel · 9 February 2023