Reeds Rains, Sheffield reviews

★★★★★ 5/5

Google

Forget any negative experiences you’ve had from agents before. The team are amazing. From the moment I called to enquire about letting my property to handing over the keys, they’ve made me feel special and valued. Their customer service values are at the forefront of what they do, and Lisa and her team keep you informed and updated at every point without being overbearing. I’m looking forward to our working relationship maturing and I’m confident I will be valued as a client and that my tenants will be well looked after.

Katie · 9 February 2023

★★★★★ 5/5

Google

I had a great experience with Shaunna, Although there were a few minor hiccups (which were not her fault) she managed to help me to the best of her ability. As a first time renter (excluding student accommodation), Shaunna made me feel comfortable and relaxed throughout the whole experience, even when I was a little bit manic! She reassured me and guided me through everything. Shaunna was very understanding of my circumstances and my anxiety which I really appreciate. I can't recommend Shaunna enough! She always answered my questions and she have a great quality of customer service!

Shannon · 6 February 2023

★★★★★ 5/5

Google

I've recently dealt with Claudia Brady and Manuela Rudak, in the Lettings and Renewals teams respectively, about my two apartments in Sheffield, and both have been brilliant. In the first instance Claudia very quickly secured a new tenant after a long-term tenancy came to an end, and Manuela was very helpful, with Claudia's advice, in negotiating a tenancy renewal on the second property. In both cases there was a material increase in the rent. Both Claudia and Manuela were generally available when I phoned, but if they weren't they responded very quickly. It all seemed effortless and I would say both Claudia and Manuela are high quality, motivated and dedicated employees.PositiveResponsiveness, Quality, Professionalism

Christopher · 24 October 2022

★★★★★ 5/5

Google

I have no hesitation in giving Lisa and her team at Reeds Rains a five star review and recommending her to family and friends. The service was exceptional throughout the transaction and to be honest as we approached completion I don't think we would have ever made it without Lisa's efforts and determination.

Angela · 25 July 2024

★★★★★ 5/5

Google

Everyone we have spoken too and met has been very polite and knowledgeable. We have been kept up to date with all new houses entering the market. A big thank you to all the teams. I am sorry we did not choose one of your properties.

Rachel · 14 March 2026

★★★★★ 5/5

Google

Robyn has been amazing! She has helped out all around, answered all our questions, been friendly, very responsive with everything making the process much smoother and she addresses problems promptly. With over 10 years of experience, she truly knows her job. I would definitely recommend her and the Reeds Rains team.

Anthony · 25 June 2024

★★★★★ 5/5

Google

We’ve just collected our keys from Augustine and I honestly can’t fault them. They’ve been so so helpful and on top of things, answering any questions we have and helping us get through everything simply and quickly. Everything was sorted so fast and honestly it’s been such an easy and amazing experience

Shannon · 5 June 2024

★★★★★ 5/5

Google

I have recently starting using the Campo Lane branch for the first time to let and fully manage some properties on my behalf and I couldn't be happier with their service. Tenants were found very quickly for the properties, I have been updated at every stage of the process and potential tenants always discussed with me before being accepted. All members of staff that I have dealt with have been more than helpful and friendly. I have mostly dealt with Skye who has given outstanding service, her customer service skills are exemplary, she is always extremely helpful, professional, affable and polite and takes the time to really listen to requests/concerns and takes note/action. It is rare these days to find such excellent service but Skye has certainly delivered throughout this process and I have absolutely no doubts that my properties will be very well managed. Skye works extremely hard to deliver the wonderful service she provides and really is a very valuable asset to this company. I wouldn't hesitate to recommend Reeds Rain for their property management services based on my experiences so far, it couldn't have been easier or more pleasant.

Claire · 9 February 2022

★★★★★ 1/5

Google

unhelpful. uninterested. hope their other Sheffield branches are better! It wasn't just myself who found your response unhelpful and dismissive. Part of my request asked if you could circulate my enquiry to other local branches. You simply replied saying you wouldn't have city-centre flats with balcony. Which is nonsense! I've viewed several. And suggested I tried other RR branches - but didn't do that for me as I had asked Your follow up email was simply rude. Starting with "I thought my email I had made it clear..." etc. Really!? Anyway - thankfully the extremely helpful and polite staff in other Sheffield RR branches made my visit worthwhile. And explained your branch isn't part of the RR group - you're a franchise. So you are never interested in passing on enquiries and they find that incredibly frustrating and unprofessional. I hope that I have now made my position clear.

Di · 6 February 2022

★★★★★ 4/5

Google

Our property (a 2 bed flat in Sheffield) had an agreed sale very quick after being put on the market so we were very pleased about that. Sadly the buyers engaged a solicitor who was slow, unresponsive and over pernickety and the sale took 10 months to complete! So be warned, Andrew Smith at Taylor Bracewell is not recommended. As we were not living locally to the property we asked to be put in touch with a solicitor too. This is also a mistake, please just find one yourself. Reeds Rains use a company called Homefast who charge you £300 to select the best local solicitor for your needs and to begin the conveyancing process. This involves filling out details on an online form which takes a lot of your time but the whole thing is more or less repeated by the chosen solicitors! A complete waste of your money. We had no problem with the chosen solicitor however they were not a Sheffield firm but in Leeds, hardly local. So, to summarise. Reeds Rains sold out flat and did their best to keep us informed throughout, do not bother using Homefast, and we do not recommend Taylor Bracewell.

Morton · 6 February 2022

★★★★★ 5/5

Google

My experience working with Shaunna Healy from Reeds & Rains has been BRILLIANT! There is lots to like about Shaunna (and her approach to work), but my favourte thing about her is her 'common touch' with customers. During the viewing she put me at ease, and made the experience fun (viewings can often be very dry). Shaunna recognises that moving is stressful and mitigates this for you, for example by keeping you updated, which stops you getting paranoid the sale is falling through! Shaunna also makes you feel like she is on your side, doesnt try any spin and has facts (e.g. service charges) to hand during viewings. I've just been told Shaunna is new to the job, but she has acted like somebody with years of experience. She is a real asset to Reeds and Rains and I honestly feel a little disappointed her part of the sale is now over. She is a little star. If you read this, thanks Shaunna (and if you are her boss, give her a pay rise). Matt C.PositiveResponsiveness

The · 24 October 2021

★★★★★ 5/5

Google

I contacted Reeds Rains, Sheffield after seeing an advertisement on Rightmove. I was looking to move to Sheffield which was 150 miles away from where I lived and all I did was just one phone call to ReedsRains to say "I am interested in this so and so property and I couldn't visit the property as I stay far" and they understood the situation and planned everything virtually. I really like to thank Claudia Brady, Sales & Lettings Negotiator at Reeds for her service and making the whole process look so easy and smooth. The best thing about her - she never misses to ask "is everything okay, and needs any help with moving". Thanks again Claudia! I would recommend Reeds Rains Estate Agents for their professional and friendly service and making people's life easier.PositiveResponsiveness, Quality, Professionalism, Value

Gajendra · 24 October 2021

★★★★★ 5/5

Google

Lisa was really helpful. She helped me to find my first home. Worked really hard. Never lose contact and even though some time is needed for paper work to be completed she has been there all the time. Appreciate the help and support

Buse · 23 September 2024

★★★★★ 5/5

Google

Fantastic REPEAT service from Reeds Rains City Living. They helped us buy our first property (city-centre flat in Sheffield) with a relatively quick process (3 months). Then, we came to sell the flat 5 years later, Lisa remembered us and we accepted an offer within 2 days of going to market. My advice to any potential Sellers is to contact Lisa and to source your own independent legal firm.

Sam · 9 February 2023

★★★★★ 5/5

Google

Me and my partner where looking for our first place together. Not having much knowledge on what we wanted and needed, Jessica was incredibly helpful in finding us our perfect first place! I was also, in my opinion, difficult has I had so many questions but was made to feel completely at ease and justified in the masses of questions I had. Genuinely such a lovely experience.

Kealey · 9 February 2023

★★★★★ 5/5

Google

This agency is hands down the best and sorted out my stay right from moving in to payments setup. Augustine is helpful, kind and goes out of his way to help you out! Would recommend anyone who's looking for a place to get in touch with them.

Anushka · 29 May 2024

★★★★★ 5/5

Google

I bought a property through Reid Rains in Sheffield. I found the team to always be friendly and have great advice when required. Lisa kept the purchase on track, even when the vendor became frustrated at progress being made, and the Olly from the lettings team ensured that the property was marketed ASAP once the transaction completed. Great service from an agent that has fantastic local market knowledge and expertise. I’m looking forward to working with the team over the coming years.

Paul · 9 February 2021

★★★★★ 5/5

Google

Augustine and Lisa were incredibly helpful throughout the process of buying for the first time and always kept me up to date with any developments and were able to offer support and talk me through each stage of the purchase - very impressed

Alex · 25 July 2024

★★★★★ 5/5

Google

Great, friendly staff- big thanks to Augustine for all his help and staying beyond his working hours one day so that we could pick up our keys. He made our move-in process much smoother and we are very grateful!

Hollie · 23 September 2024

★★★★★ 5/5

Google

I'm buying a flat with Reeds Rains and it's been really smooth process. George has been really prompt and made a lot of helpful suggestions (other places to view, conveyancing options, and so on). I'd definitely recommend Reeds Rains of you're looking to buy a place.

Terry · 10 August 2025

★★★★★ 5/5

Google

Lisa and Jessica were so helpful and professional in assisting our sale. There were many ups and downs along the way and they both helped keep things grounded. Lisa was always a ray of sunshine on the downs. This was not an easy process to get to a sale and they both stuck with us through thick and thin. Thank you both so much

Simon · 9 February 2023

★★★★★ 5/5

Google

The team at Reeds Rains are absolutely brilliant, and made the moving process incredibly easy for us, despite the complex circumstances we all find ourselves in at the moment. The apartment is fantastic, but the customer service is somehow even better. Massive thanks to Lisa, Ollie and the rest of the team for all their help and guidance over the past few months. I would thoroughly recommend these guys to anyone. Thanks again!PositiveResponsiveness, Quality, Professionalism, Value

Dan · 20 June 2021

★★★★★ 5/5

Google

Augustine is amazing!! An absolute life saver for me organising and sorting a new place out in a short period of time, cannot fault at all, amazing communication from day one, made everything so easy even when I wasn’t in the country!

Lizzy · 25 June 2024

★★★★★ 5/5

Google

Couldn't be happier with the service, Skye was absolutely lovely, answered any questions promptly and thoroughly, was quick to amend documents or provide alternative links when needed and the whole process went extremely smoothly! All communication was thorough and done with email, phone calls, videos and pictures with just having to pick up keys at the door on the day so all very Covid secure as well. Thankyou so much Skye!

Jasmine · 6 February 2022