Redbrik Sheffield reviews

★★★★★ 5/5

Trustpilot

Positive experience, swift & smooth with great service!

I recently sold my home with Redbrik, Ecclesall Road, Sheffield. My experience with Redbrik was a positive one. Jen & Clayton stood out as they offered friendly and professional service throughout. The process was swift and smooth and I would certainly use Redbrik again in the future.

Fredrick · 17 February 2025

★★★★★ 1/5

Facebook

Absolutely disgusting customer service! Put and offer in on a commercial property through bothams. Fobbed off for 10 weeks to then receive an apologetic call from Andrew the director promising the following Monday I would get an answer. 7 weeks later after chasing him every week not one returned phone call! Utter waste of time!

Nathan · 31 October 2025

★★★★★ 5/5

Trustpilot

Katie has kept us up-to-date throughout…

Katie has kept us up-to-date throughout the whole sale process and has gone above and beyond to help

Michelle · 12 December 2025

★★★★★ 5/5

Trustpilot

Kept it regular contact

Kept it regular contact. Gave good advice . House now sold subject to contract

Gaynor · 12 January 2026

★★★★★ 5/5

Facebook

Our experience with Redbrik was first-class for both our sale and purchase. We had regular contact with them throughout, and the solicitor that they recommended too. A bonus with Redbrik was that they had a database of people wanting to be on the estate where we were moving from so we had a very busy few days of viewings! And we ended up with plenty of agreeable offers to choose from. We would not hesitate to recommend Rebrik.

Shaun · 8 February 2021

★★★★★ 5/5

Google

Letting our property through Redbrick has been a good experience Jake McLean has looked after us and been very helpful when dealing with some issues at the property. Everything was dealt with in a timely manner and the communication has been excellent. We would definitely use them again.

Jenny · 7 March 2024

★★★★★ 5/5

Trustpilot

The sale of our property has been…

The sale of our property has been smooth sailing with regular updates and suggestions on how to move forward.

Richard · 19 October 2025

★★★★★ 5/5

Google

In such a busy market, the way Redbrik are handling tenancy applications at the moment is by far the best in Sheffield. They are extremely friendly, helpful and professional. A huge thank you to Jen in particular!

Rosie · 13 March 2022

★★★★★ 1/5

Trustpilot

House buyers beware - don’t buy through Redbrik

I had a terrible experience with Redbrik after paying a £595 SecureMove reservation fee. No planning permissions on a property with significant alterations which a survey revealed major structural issues with the property, leading us to attempt a renegotiation. The vendor refused to engage and withdrew from the sale, but Redbrik still refused to refund our fee, despite the terms stating it should be refunded if the seller pulls out. Redbrik’s communication was inconsistent, with key information given only over the phone and no formal confirmation in writing about the vendor’s withdrawal. It feels like they’re profiting from multiple buyers paying for the same searches. I’ve escalated my complaint to The Property Ombudsman. Avoid Redbrik if you want fair treatment.

Sarah · 21 October 2024

★★★★★ 5/5

Google

Emma at the new homes team has been brilliant - always friendly and available to answer questions, redbrik have made the process as smooth as possible

Iz · 24 July 2025

★★★★★ 5/5

Google

We have just purchased a house with The Redbrik Team as our estate agents and I cannot fault any of the work they have done for us over the last few months! Even from the offset, we were able to book a viewing hours after we had rang them up with interest in our house. We was able to take the property off the market the same day as we viewed it and they helped with us pay our reservation fee. Our agent, Emma, was absolutely brilliant! She replied promptly, reassured any concerns we had, was flexible for us to view the home on a number of occasions, polite, friendly, professional. We haven’t got a bad word to say about her! Thanks for all your help Redbrik! Considering how hard they must be working in a property boom we always felt like we was their priority, right up until completion day. If I could give more than 5 stars I would!

Abby · 9 August 2022

★★★★★ 5/5

Trustpilot

Helped make it a smooth transition from…

Helped make it a smooth transition from viewing the property all the way to moving in

Connor · 25 October 2025

★★★★★ 5/5

Facebook

We are currently looking to buy our first home & we literally pray every home is under Redbrik, nothing short of the best. Every-time we have viewed a house with yourselves everyone is just super lovely & progressional, from the teams over the phone to the agents we meet to view properties. We literally have nothing but good things to say about Redbrik & we really hope we buy our first home with yourselves. We have dealt with some rude agents from other estate agencies and they do not compare to Redbrik or would ever even achieve your standard. I just thought you deserve to know that you’re all fab & we would recommend you to anyone! Thank you for your help so far & we really, really do hope we buy our first home with you guys ♥️

Cara-Michelle · 17 June 2022

★★★★★ 5/5

Google

(on Behalf of Chase Estates Ltd) Redbrik managed the sales process of our new build apartments efficiently, being the conduit between the buyer, developer and solicitors. They are always happy to assist.

Annalies · 9 April 2025

★★★★★ 1/5

Trustpilot

Buyer & sellers beware scammy secure move

Buyer & sellers beware! Redbrik operate a very shady Reservation fee scheme where they charge a "non-negotiable", "non-refundable" £595 for a search pack and the right to take the house of the market. Problems with this: 1. The searches will usually be outdated. If something has come up in the time gap the old searches do not cover, then the buyer will be in trouble. Redbrik says they will "sort" this out. However, I would not want to be stuck in some remediation process with them when things go wrong. Far better to get your own conveyancer to do the searches. 2. The reservation fee to take the house of the market is nothing but a money grabbing scam whereby they pocket £595 from the seller and £595 from the buyer while charging the seller their usual percentage. 3. The £595 reservation fee does not benefit the buyer and is intrinsically unfair. It does not really protect from gazumping, as the seller can still accept a higher offer (perhaps £5000-10,000) and just refund the £595. 4. Additionally, this money does not go towards the sale of the house and is a lot of money because searches that only cost around £200-250. Thus, I am struggling to understand or see the value in this fee. 5. As a seller if you use this scammy service, it is likely you will get far fewer offers because most buyers will not subscribe to this scheme because 99.9% of estate agents do not do such things. I just made an offer of the asking price of a house ~£350K and though this secure move stuff was optional. Imagine my surprise when Redbrik was happy to scupper the deal even thought the seller was very interested in continuing! Sellers who advertise with Redbrik do so at their own risk as they only negotiate for their own fees and do not look out for the seller. The company has an awful reputation and should honestly look at acting with more integrity rather than trying to con people out of money on spurious reasons. Redbrik are cowboys! Save your time & get a proper estate agent!

Kitchen · 6 August 2024

★★★★★ 5/5

Trustpilot

These guys know what they're doing.

These guys know what they're doing.. they think ahead, anticipate potential problems & delays and fix them.. Pleasure working with these people.. nothing too much trouble.. No hesitation in recommending this great team of people..

Ian · 13 February 2025

★★★★★ 5/5

Trustpilot

Redbrik is professional

Redbrik is professional, supportive, and responsive, everything you need from your rent agency.

Donghwan · 1 October 2025

★★★★★ 5/5

Trustpilot

Excellent

Recently marketed our property with Redbrik, and I have to say the overall package and service was excellent. From the initial meeting with David, to handing the keys in on completion we were looked after and kept in the loop throughout the whole process. Their fees were fair and compared well (or better) than other agents, and their "Secure Move" package worked very well for us and made the whole process a lot less stressful. i would have no hesitation in recommending Redbrik to anyone wishing to sell their property. Thank-you!!

Richard · 18 July 2024

★★★★★ 5/5

Trustpilot

Really great experience

Really great experience, very efficient responses and worked with me on all requirements I had. Managed to get in the property exactly when I needed.

Joe · 23 May 2025

★★★★★ 3/5

Trustpilot

Buyer of a property via Redbrick

Very keen to take your money. Insistent that they get their £595 fees before they will take the property off the market, only to find out from the seller they are still taking viewings 😅😂 Then you’ve got the promise of a quick sale, ha! HA! HA! Took so long we very nearly had to pull out of the sale on multiple occasions, because what should have been a simple process was constantly set back, and we as the buyers were left in the dark, with very minimal communication from anybody other than the actual vendor (who was paying the estate agents so they could stay out of the sale) lol. Look, I’m not saying any of the other company’s are better, the previous estate agent “Aquire properties” were horrific, and we did have to pull out of that sale, but I suppose when your competition is rubbish, there isn’t much need to provide a decent, honest service. The sale completed, with the house in a completely different state than how we viewed it 6 months before (that’s the sellers fault, but had the sale have gone through in a decent amount of time, the house would have been what we thought we were purchasing.) All in all, I’d say that red brick live up to the stereotypes of your typical real estate bull 💩er’s, and they’re just as horrific as every other company of its sort. Also just a thought, why are Redbrick the only company insisting they do the searches? The searches that cost less than £300 with a solicitor, are £595 with themselves and non optional. Seems like a con. Is this legal?

Maddie · 28 June 2024

★★★★★ 1/5

Trustpilot

Avoid this estate agent as a seller

Avoid this estate agent as a seller, very keen initially, arranging viewing after viewing but once an offer has been accepted, everything changes. It becomes all about the buyer and are not concerned with the seller. I can't remember how many times I was told that is not my job when they were asked for help or advise, but it seemed they would do anything for the buyer. Considering I was the one who was paying them from the sale price I have to say I was very hacked off. I would also avoid using the solicitor that comes with the package.

The · 11 September 2021

★★★★★ 3/5

Trustpilot

Poor experience as Landlord

As a landlord I didn't receive a good enough service from Redbrik. They failed to provide enough evidence of damage caused by tenants which ended up costing me money. Their laissez-faire approach to urgent repairs meant a water leak did far more damage than it should have. The agent dealing with my property was inexperienced and didn't know about buildings.

Robin · 8 October 2023

★★★★★ 1/5

Trustpilot

Avoid at all costs

The new homes team were terrible when trying to purchase a property. They completely misled and mis-sold us with the property they had listed. The estate agent had no clue about anything to do with property and instead of finding out answers, he made important, legal information up which lead to us losing a huge amount of money once we had began our purchase as we ultimately had to withdraw. Then when I contacted Redbrik to withdraw from the purchase (entirely because of their lies and not wanting to end up with a huge legal issue on our hands) I was shouted at and argued with over the phone by the estate agent in an already upsetting situation. Awful customer service and this was matched by a rude Director with no interest in improving their service or dealing with the issue his estate agent created.

Holly · 9 June 2024

★★★★★ 5/5

Facebook

Fantastic experience working with Redbrik buying my first house. Can't thank Jessica at Chesterfield enough for her help and support through it all, start to finish. Great customer service and will not hesitate to use again!!!

Sarah · 6 August 2020